Testing The Auto Attendant - 3Com SuperStack 3 NBX Administrator's Manual

372 C 6: NBX M
HAPTER
Testing the Auto
Attendant
ESSAGING
4 Enter the Auto Attendant password. The default password is 0000. 3Com
recommends that you change this password.
0000 press 1 to assign actions to dial pad key, 9 to record
greetings, schedules, change password
5 Follow prompts to assign key pad button actions, record and play back
greetings, change the schedule (morning, afternoon, and evening) and
change the Auto Attendant password.
Before using your system, 3Com strongly recommends that you review
and test it to verify that all features work as you intend. Use this checklist
to verify that your system is ready:
Do your recorded prompts match your key pad button actions?
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You can define key pad button actions through the NBX NetSet utility
(see "Auto Attendant Buttons"earlier in this chapter) or through the
Voice Application Setup utility.
Do your time-dependent greetings become active at the times you
■
want?
If not, you can use the NBX NetSet utility (see "Time-dependent
Greetings" earlier in this chapter) or the Voice Application Setup utility
to change the start times of your morning, afternoon, and evening
greetings.
Do your single-digit transfers and transfer to the general mailbox take
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a caller to a valid destination?
When callers reach a mailbox of a single-digit transfer and transfer to
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the general mailbox, do they hear an appropriate greeting?
Is someone responsible for checking messages sent to single-digit
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transfers and transfer to the general mailbox?
Do you get an "invalid key" message when you press a button that
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should not have an action assigned?
Does the timeout setting perform the correct action?
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Do all of your submenu prompts match the submenu key pad button
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actions?