Adding An Auto Attendant - 3Com SuperStack 3 NBX Administrator's Manual

Adding an Auto
Attendant
destination. See "Prompt Menus" later in this chapter for more
information. To set the default timeout, select NBX Messaging > Auto
Attendant > Menu Tree.
Shortcuts — Callers can move to a function without listening to an
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entire greeting or prompt. For example, if you call to leave a message
for a person, you can bypass the greeting by pressing the appropriate
shortcut button.
Dialing by Extension or Name — A caller can reach a party either
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by dialing the person's extension or by using the telephone key pad to
spell the person's name. The system plays the announcement of each
person identified as a possible match and asks the caller to pick one.
Manual and Automatic Activation — You can activate the Auto
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Attendant manually, by pressing the FWD MAIL button on the
Attendant Console. The system also activates automatically, according
to the Business Hours settings, or after an incoming call exceeds a set
number of rings. To set the number of rings, select User Configuration
> Users > User Settings > Call Forward.
Routing Calls to Specific Auto Attendants — You can use the dial
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plan to map Auto Attendants to specific extensions of analog
telephones. This enables incoming calls to go directly to a specific
Auto Attendant.
Voice Application Setup Utility — From the NBX Business
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Telephone, you can use the Auto Attendant Voice Application Setup
utility to set up these Auto Attendant features:
Button actions
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Time-dependent greetings and schedule
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Main menu greeting
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Administrator's Auto Attendant password
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For more information, see "Voice Application Setup Utility" later in
this chapter.
The NBX system includes two Auto Attendants: the Default Menu
(extension 500), which handles incoming calls, and the VoiceMail Menu
(extension 501), for employee access to voice mail. These two Attendants
cannot be deleted. The default Auto Attendant processes calls as soon as
you install the system.
Auto Attendant 359