Defining A New Entry Queue Ivr Service - Polycom RealPresence 1500 Administrator's Manual

An Entry Queue IVR Service is a subset of an IVR Service. You can create different Entry Queue Services
for different languages and personalized voice messages.
The Collaboration Server is shipped with a default Entry Queue IVR Service and all its audio messages and
video slide. You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service.

Defining a New Entry Queue IVR Service

To set up a new Entry Queue IVR Service:
1 In the RMX Management pane, click IVR Services (
2 In the IVR Services list, click the New Entry Queue IVR Service (
The New Entry Queue IVR Service - Global dialog box opens.
3 Fill in the following parameters:
Entry Queue IVR Service Properties - Global Parameters
Option
Entry Queue Service
Name
Language
Polycom®, Inc.
Description
(Mandatory) Enter the name of the Entry Queue Service. The name can be
typed in Unicode. Maximum field length is 80 ASCII characters.
Select the language in which the Audio Messages and prompts will be heard.
The languages are defined in the Supported Languages function.
).
) button.
IVR Services
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