Configuring the Conference and Entry Queue IVR Services
The IVR module includes two types of services:
● Conference IVR Service that is used with conferences
● Entry Queue IVR Service that is used with Entry Queues
The configuration process is the same for TIP and non-TIP enabled Conferences and Entry Queues.
Content
Polycom and Cisco endpoints can share Content within a Cisco TelePresence environment. The content
sharing experience depends on whether the endpoints are registered with the DMA or CUCM.
Endpoint Registration Options - Content Sharing Experience
Multipoint Calls on
Collaboration Server
Endpoints Registered to DMA
HDX/ITP to HDX/ITP
HDX/ITP to Cisco CTS
Cisco CTS to HDX/ITP
Endpoints Registered to CUCM
HDX/ITP to HDX/ITP
HDX/ITP to Cisco CTS
Cisco CTS to HDX/ITP
● H.239
A variety of resolutions and frame rates are supported.
For more information see
Can be used with SIP and H.323 endpoints, desktop (CMAD), room systems (HDX) and ITP
(OTX, RPX).
Not supported by Lync clients, IBM clients and Cisco CTS endpoints.
Cannot be used when HDX endpoints are registered to CUCM.
● TIP
The resolution is fixed at XGA at 5fps, 512 Kbps.
Supported on HDX, Polycom ITP and Cisco CTS systems.
● The following content compatibility options are available:
Tip not enabled – CTS cannot join the conference, all other endpoints can share H.239 content.
TIP video compatibility – CTS receives people video, all other endpoints can share H.239 content.
Polycom®, Inc.
Appendix I - Polycom Open Collaboration Network (POCN)
Content
Sharing
Yes
Yes
Yes
Yes
Yes
No
Sharing Content During Conferences
People + Content
Yes
Yes
No
No
No
No
.
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