Uploading A Message File To The Collaboration Server - Polycom RealPresence 1500 Administrator's Manual

5 In the New Language dialog box, enter the name of the new language. The language name can be
typed in Unicode and cannot start with a digit. Maximum field length is 31 characters.
6 Click OK.
The new language is added to the list of Supported Languages.

Uploading a Message File to the Collaboration Server

You can upload audio files for the new language or additional files for an existing language now, or you can
do it during the definition of the IVR Service. In the latter case, you can skip the next steps
• Voice messages should not exceed 3 minutes.
• It is not recommended to upload more than 1000 audio files to the MCU memory.
To upload messages to the MCU:
1 To upload the files to the MCU, in the Supported Languages dialog box, click the Add Message File
button.
The Add Message File dialog box opens.
Audio files are uploaded to the MCU one-by-one.
2 In the IVR Message Language list, select the language for which the audio file will be uploaded to
the MCU.
3 In the IVR Message Category list, select the category for which the audio file is uploaded.
4 In the Message Type list, select the message type for which the uploaded message is to be played.
You can upload several audio files for each Message Type. Each file is downloaded separately.
The table below lists the Message Types for each category:
IVR Message Types by Message Category
Message
Category
Conference
Password
Polycom®, Inc.
Message Type
Request Conference
Password
Request Conference
Password Retry
Message
Requests the participant to enter the conference password.
A participant who enters an incorrect password is requested
to enter it again.
IVR Services
.
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