Configuring Entry Queues And Ivr Services; Configuring Endpoints - Polycom RealPresence 1500 Administrator's Manual

Configuring Endpoints

1 Configuring H.323 endpoints to register to the CMA or IOS gatekeeper
The procedures for configuring H.323 endpoints are described in detail in the Polycom Unified
Communications Deployment Guide for Cisco Environments.
2 Configuring SIP endpoints to register to:
a DMA as SIP Proxy
b CUCM as SIP Proxy
The procedures for configuring SIP endpoints are described in detail in the Polycom Unified
Communications Deployment Guide for Cisco Environments.
3 Configuring TIP endpoints to register to:
a DMA
b CUCM
The procedures for configuring TIP- enabled endpoints are described in detail in the Polycom Unified
Communications Deployment Guide for Cisco Environments

Configuring Entry Queues and IVR Services

Conference IVR and Entry Queue/Virtual Entry Queues are supported with AVC TIP protocol in conferences
that include both TIP-enabled and non-TIP-enabled endpoints.
A Virtual Entry Queue can be configured to either IVR Only Service Provider or External IVR Control mode.
TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if the TIP
Compatibility Modes settings in the Profile are identical for both conferencing entities (it is recommended to
use the same Profile for both entities).
TIP IVR users can access the conference directly or enter the Entry Queue/Virtual Entry Queue and provide
a password to access the conference.
The IVR services can be enabled for all TIP Compatibility Modes:
● Video only
● Video and Content
● Prefer TIP
IVR media files, WAV for voice messages and JPG for video slides, are all stored on the Collaboration
Server.
Guidelines
● IVR default audio files are enabled for all TIP Compatibility Modes.
● Only Polycom default Welcome slides are available. Custom Welcome slides are not supported.
● TIP-enabled endpoints can send DTMF digits to MCU.
● In an mixed TIP environment there is no support for content in cascaded conferences.
Entry Queue and Virtual Entry Queue Access
TIP endpoints can dial-in to conferences directly using the IVR, Entry Queue/Virtual Entry Queue and IVR
Only Service Provider.
Polycom®, Inc.
Appendix I - Polycom Open Collaboration Network (POCN)
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