Polycom RealPresence 1500 Administrator's Manual page 587

3 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
4 Select the Enable Welcome Messages check box to define the system behavior when the
participant enters the Conference IVR queue. When participants access a conference through an
Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR
Service. To avoid playing the Welcome Message twice, disable the Welcome Message in the
Conference IVR Service.
5 Select the General Welcome Message, to be played when the participant enters the conference
IVR queue.
6 To upload an audio file for an IVR message, click Add Message File.
The Install File dialog box opens.
The Collaboration Server unit is bundled with default audio IVR message files. To upload a
customized audio file, see
a Click the Browse button to select the audio file (*.wav) to upload.
The Select Source File dialog box opens.
b Select the appropriate *.wav audio file and then click the Open button.
c Optional. You can play a .wav file by selecting the Play button (
Polycom®, Inc.
Creating Audio Prompts and Video Slides.
).
IVR Services
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