Ice Active Alarms - Polycom RealPresence 1500 Administrator's Manual

Alarm Code
SIP TLS: Certificate is about to expire
SIP TLS: Certificate subject name is
not valid or DNS failed to resolve this
name

ICE Active Alarms

When ICE environment is enabled in the Collaboration Server, failure to communicate with a required
component triggers the display of an Active Alarm in the System Alerts pane.
The following table lists these active alarms:
ICE Environment - Collaboration Server Active Alarms
Active Alarm
ICE failure: Failed to
register with OCS.
Check the
Collaboration Server's
Server Name.
ICE failure: Failed to
subscribe with the
OCS, therefore the A/V
Edge Server URI was
not received.
ICE failure: The Notify
message containing the
A/V Edge Server URI
was not received
ICE failure: Received
Notification does not
contain URI.
Polycom®, Inc.
Alarm Description
The current TLS certificate files will expire shortly and will have to be
replaced to ensure the communication with the OCS.
This alarm is displayed if the name of the Collaboration Server in the
certificate file is different from the FQDN name defined in the OCS.
Note:
Occasionally this alarm may be activated without real cause. Resetting the
MCU may clear the alarm.
Phase Alarm Displayed When
Registration The Collaboration Server did
not receive a confirmation
response from the OCS to the
Registration request.
Subscribe The Collaboration Server did
not receive a confirmation
response from the OCS to the
Subscription request.
The Subscription is required
for obtaining the A/V Edge
Server URI which is followed
by the notify message
containing the credentials).
Notify The Notify message
containing the A/V Edge
Server URI was not received
by the Collaboration Server.
Notify The notify message that was
sent from the A/V Edge Server
does not contain the A/V Edge
server URI.
Appendix H - Deployment Into Microsoft Environments
Troubleshooting
• Check that the Collaboration
Server Name in IP Network
Service - SIP Advanced is
identical to the User name
defined for the Collaboration
Server in the OCS Active
Directory.
• Make sure that the Collaboration
Server user is defined in the OCS
Active Directory.
Verify the A/V Edge server is
configured in the OCS.
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