Call Back/Call Bridge - Talkswitch 48-CA User Manual

Selecting 'play caller's name first' will prompt callers (when they choose this Ring
Group at the Auto Attendant) to record their name. When you answer the call at a
Ring Group extension, it will announce the caller (by playing their recording), at
which time you can choose to accept the call by pressing
the Cascade options on this tab by either hanging up or pressing
options include forwarding calls to a Local extension, Remote Extension, Extension
Ring Group, Voicemail, Announcement, Auto Attendant or hang up.
3.3.4

Call Back/Call Bridge

Working together, Call Back and Call Bridge act as your personal long distance
operator. Whether you are across town or around the world, you can place calls from
your office telephone or VoIP line(s), accessing your long distance savings plan.
You can make a direct call to TalkSwitch, activate Call Bridge and enter the telephone
number you want to dial. TalkSwitch dials the number from your office telephone or
VoIP lines and connects the two calls together (the call you made to TalkSwitch and
the call TalkSwitch made from your office to the dialed party).
Here is how it works:
Step 1: Call your TalkSwitch telephone number to activate Call Back, then hang up.
Step 2: TalkSwitch calls you back within 10 seconds. You answer and accept Call Back.
Your Auto Attendant will play or if you have none recorded, the TalkSwitch message
will play.
Step 3: You can now access any TalkSwitch extension, voice mailbox or use Call Bridge
to make calls around the globe just as if you were sitting in your own office.
There are two ways to activate Call Back:
1. Auto Call Back — Auto Call Back is immediate and eliminates the initial long
distance call charge required to activate Call Back. When using Auto Call Back, all
the Call Back settings must be pre-configured before Call Back is activated. To use
Auto Call Back, simply dial your office telephone number, let the call ring twice
and then hang up. Call Back is instantly activated.
2. Prompted Call Back — Prompted Call Back offers the convenience of entering or
changing your Call Back telephone number and message each time Call Back is
activated. To use Prompted Call Back, simply dial your office telephone number.
When the Auto Attendant answers your call, you dial '6' to access the Call Back
settings through a series of prompts which allow you to:
a) Enter the telephone number where you would like TalkSwitch to call you.
b) Record an 'Announced' message if required. Call Back will be activated right
after you initiate Prompted Call Back and hang up. It is important to remember
C o n f i g u r i n g T a l k S w i t c h
# or reroute the call to
* . Routing
7 3