Out Of The Office - Receiving Calls Through Call Forwarding; The Three Ways To Forward Calls - Talkswitch 48-CA User Manual

2. Hunt Groups: If you have decided to use a telephone and modem on the same
extension, Direct Line Access may not be the best solution. TalkSwitch extensions
with Direct Line Access immediately connect to one of your lines when you pick up
the telephone's handset. Therefore, you are unable to select a specific telephone
line or access voicemail, intercom or access other system features without first
pressing 'flash' .
To have your modem access a specific line using a Hunt Group:
Change your modem's 'Dial Properties' to include the intended Hunt Group (81-88 or
9) followed by the letter 'w', before the 'Dial up Networking' telephone number (e.g.
9w555-5555). Including the letter 'w' after your 'Dial out Access' number instructs
your modem to a) dial the access number 81-88 or 9, b) wait until it detects a
dialtone, and then c) dial your 'Dial up Networking' number.
If your modem is having problems dialing out, you may have to use a comma (,),
which represents a 2 second pause, instead of the 'w' for 'wait for dialtone' .
Because TalkSwitch CA and CVA are digital systems, modem calls will only operate at a
maximum speed of approximately 32 Kbps.
4.3 Out of the Office — Receiving Calls through
Call Forwarding
4.3.1

The three ways to forward calls

1. Automatic call forwarding — The Auto Attendant can automatically forward office
calls to your call forwarding telephone number(s) (Remote Extensions). This is
done by using the Auto Attendant message to prompt callers to select your Remote
Extension number(s). (e.g. "To speak to John Doe, press 211.")
2. Manual call forwarding — If someone in your office has answered a call at a Local
Extension, the call can be 'transferred' to one of the call forwarding (Remote
Extension) numbers. Simply put the call on hold at the Local Extension, dial the
Remote Extension number (e.g. 211) to which you want the call forwarded and
then hang-up. The call will be handled according to the Call Cascade options of
that Remote Extension.
3. Conditional call forwarding — If the Auto Attendant answers a call and the caller
selects an extension or Ring Group number that is already busy or is not answered,
the Auto Attendant can forward the call to a Remote (out of office) extension
number. Conditional call forwarding is configured in the TalkSwitch Software using
the Call Cascade's 'No answer' or 'Busy at extension' settings configurable for each
Local Extension, Remote Extension and Ring Group.
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