Retrieving A Parked Call; Using Call Park With The External Paging Option; Call Queue/Ucd/Call Waiting - Queuing And Retrieving Callers; Queuing Calls To A Single Extension - Talkswitch 48-CA User Manual

4.2.5.3

Retrieving a parked call

Once the caller is parked, you can retrieve the caller at another Local Extension by
pressing * * and the appropriate Park Orbit. If Direct Line Access is enabled at
the extension, then you must press 'flash' first.
4.2.5.4

Using Call Park with the External Paging option

If you have the External Paging option enabled on TalkSwitch, you may choose to
announce over the P.A. system (by pressing
specific Park Orbit for a co-worker. For example: "Bob, please pick up 501." – which
tells Bob that he can retrieve the parked call from any extension by getting dial tone
and pressing
* *
If you have Direct Line Access enabled at your extension, you will need to press 'flash'
first before retrieving the parked call.
4.2.6 Call Queue/UCD/Call Waiting — Queuing and retrieving callers
4.2.6.1

Queuing calls to a single extension

Call Queue is a useful feature for placing multiple callers on hold at your extension
while you are on an existing call. Call Queue is enabled in the TalkSwitch software's
Call Cascade section in the Call Handling folder for Local Extensions and Extension
Ring Groups. Callers will get queued at your extension if you set the first level in the
'Busy at extension' Call Cascade to 'queue caller' .
If an extension is currently busy and has 'queue caller' set for the 'Busy at extension'
Call Cascade, incoming callers will hear one of the following prompts, followed by
music (if enabled) while they are on hold:
If the call came from the Auto Attendant and the extension has a voice mailbox:
"The extension you have reached is currently busy. If you wish to continue holding,
please remain on the line. To leave a voicemail message, press 1, and to return to
the main menu, press
If the call came from the Auto Attendant and the extension has no voice mailbox:
"The extension you have reached is currently busy. If you wish to continue holding,
please remain on the line and to return to the main menu, press
If the call was transferred from another extension and the extension has a voice
mailbox, but there is no Auto Attendant on this line with a main menu to return to:
U s i n g T a l k S w i t c h
501. The caller will now be connected to Bob at that extension.
"
*
* 0) that there is a call parked in a
."
*
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