Troubleshooting - Cisco SX80 User Manual

TROUBLESHOOTING

Issue
Far end site unable to hear you
Unable to hear far end site
Audio distortion from far end site
Echo or distortion at near end when
people speaking
Issue
Picture is blank on the monitor
Near-end site unable to hear or see
the picture from far-end peripheral
If you are experiencing any problems with the videoconferencing equipment or have any questions,
MBTelehealth - SX80 with Touchpad10 User Guide
Audio Issues
Possible Cause
• Your microphone is muted (red light is on)
• Your microphone is obstructed or too far from
the person speaking
• Microphone is muted at far end site
• Near end monitor and/or codec volume is too
low
• Far end site monitor volume is too high
• Far end microphone is situated too close to the
monitor
• Speaker/volume is too high on far end monitor
Video Issues
Possible Cause
• System has gone into "sleep" mode
• Monitor has been powered off
• Monitor input has changed
• Proper input has not been selected
• Cables are not properly connected
NEED HELP?
please contact the Service Desk for assistance:
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
Resolution
• Un-mute your microphone
• Check microphone and ensure it points towards the person
speaking
• Ask far end site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
• Ask far end site to turn down the volume on their monitor
• Ask to move microphone further away from monitor
• Ask far end site to turn volume down on their monitor
Resolution
• Pick up the remote, system will reactivate in normal mode
• Turn the monitor on
• Check to see if the monitor input has been changed (using
the select or input button on the TV Monitor)
• Check for correct input selection on remote control
• Check that output from laptop or patient camera are
connected properly
Page 18 of 19