Guidelines For Packing Hardware Components For Shipment; Packing The Mx2020 Router For Shipment - Juniper MX960 Hardware Manual

MX960 3D Universal Edge Router Hardware Guide
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Guidelines for Packing Hardware Components for Shipment

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Packing the MX2020 Router for Shipment

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If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Prevention of Electrostatic Discharge Damage on page 551
To pack and ship individual components:
When you return components, make sure they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
Use the original shipping materials if they are available.
Place individual components in antistatic bags.
Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.
Returning a Hardware Component to Juniper Networks, Inc. on page 527
Contacting Customer Support on page 505
To pack the router for shipment:
Retrieve the shipping crate and packing materials in which the router was originally
1.
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
On the console or other management device connected to the master CB-RE, enter
2.
CLI operational mode and issue the following command to shut down the router
software. (If two CB-REs are installed, also issue the command on the backup CB-RE.)
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
For more information about the command, see the
.
Command Reference
Junos OS System Basics and Services
Copyright © 2017, Juniper Networks, Inc.