Contacting Customer Support; Figure 204: Scb Serial Number Label - Juniper MX960 Hardware Manual

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Table of Contents

MX960 3D Universal Edge Router Hardware Guide

Documentation

Contacting Customer Support

Serial number

Replacing an MX960 SCB on page 409

Displaying MX960 Router Components and Serial Numbers on page 507

Contacting Customer Support on page 505

Returning a Hardware Component to Juniper Networks, Inc. on page 527

Guidelines for Packing Hardware Components for Shipment on page 524

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,

7 days a week in one of the following ways:

On the Web, using the Case Manager link at:

http://www.juniper.net/support/

By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by phone, enter your 11-digit case number followed by the # key if

this is an existing case, or press the * key to be routed to the next available support

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