Contacting Customer Support - Juniper MX960 Hardware Manual

CHAPTER 32

Contacting Customer Support

Contacting Customer Support
Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Contacting Customer Support on page 505
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
Returning a Hardware Component to Juniper Networks, Inc. on page 527
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