Juniper MX960 Hardware Manual page 551

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Documentation
Copyright © 2017, Juniper Networks, Inc.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
Returning a Hardware Component to Juniper Networks, Inc. on page 527
Chapter 33: Locating Component Serial Numbers
521