Juniper JCS 1200 Hardware Manual page 239

JCS 1200 Return Procedure
If the problem cannot be resolved by the JTAC technician, an RMA is issued. This
number is used to track the returned material at the factory and to return repaired
or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first
obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse
shipments that do not have an RMA. Refused shipments will be returned to the
customer via collect freight.
For more information about return and repair policies, see the customer support
Web page at
For product problems or technical support issues, contact the Juniper Networks
Technical Assistance Center (JTAC) using the Case Manager link at
http://www.juniper.net/support/
1-408-745-9500 (from outside the United States).
When you need to return a component:
1.
2.
3.
4.
5.
Related Topics
http://www.juniper.net/support/guidelines.html
, or at 1-888-314-JTAC (within the United States) or
Determine the part number and serial number of the component.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail or telephone as described
above.
Provide the following information in your e-mail message or during the telephone
call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number
for return of the component.
Pack the platform or component for shipment, as described in "Guidelines for
Packing JCS 1200 Platform Components for Shipment" on page 209 or "Packing
the JCS 1200 Platform for Shipment" on page 208.
Locating the JCS 1200 Alarm Panel Serial Number on page 197
Locating the JCS 1200 Chassis Serial Number on page 196
Locating the JCS 1200 Fan Module Serial Number on page 198
Locating the JCS 1200 Management Module Serial Number on page 199
Locating the JCS 1200 Media Tray Serial Number on page 200
Locating the JCS 1200 Midplane Serial Number on page 201
Locating the JCS 1200 MUX Card Serial Number on page 201
Locating the JCS 1200 Power Module Serial Number on page 202
Appendix D: Contacting Customer Support and Returning Hardware
JCS 1200 Return Procedure
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207