Juniper JCS 1200 Hardware Manual page 238

Juniper Control System (JCS) 1200 Platform Hardware Guide
Main Application 2
MAC Address:
Related Topics
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a
day, 7 days a week in one of the following ways:
When requesting support from JTAC by telephone, be prepared to provide the
following information:
Related Topics
206
Contacting Customer Support
Build ID: WMZ04002
Rel date: 02/06/2008
Rev: 0104
00:18:B1:1B:89:00
Replacing a JCS 1200 Switch Module or Module Filler on page 143
Contacting Customer Support on page 206
JCS 1200 Return Procedure on page 207
Tools and Parts Required to Remove Components from the JCS 1200
Platform on page 208
Guidelines for Packing JCS 1200 Platform Components for Shipment on page 209
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the #
key if this is an existing case, or press the * key to be routed to the next available
support engineer.
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
JCS 1200 Return Procedure on page 207
Tools and Parts Required to Remove Components from the JCS 1200
Platform on page 208
Packing the JCS 1200 Platform for Shipment on page 208
Guidelines for Packing JCS 1200 Platform Components for Shipment on page 209