Figure 87: Serial Number Id Label; Appendix D Contacting Customer Support And Returning Hardware - Juniper JCS 1200 Hardware Manual

Appendix D
Contacting Customer Support and
Returning Hardware
Locating Component Serial Numbers
This appendix describes how to return the platform or individual components to
Juniper Networks for repair or replacement:
Locating Component Serial Numbers on page 195
Contacting Customer Support on page 206
JCS 1200 Return Procedure on page 207
Tools and Parts Required to Remove Components from the JCS 1200
Platform on page 208
Packing the JCS 1200 Platform for Shipment on page 208
Guidelines for Packing JCS 1200 Platform Components for Shipment on page 209
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the platform or component. Most
components have a small rectangular serial number ID label (see
Figure 87 on page 195) attached to the component body. You can also display the
JCS 1200 platform components and serial numbers from the management module
command-line interface (CLI).

Figure 87: Serial Number ID Label

The following topics describe the label location on each type of component:
Locating the JCS 1200 Chassis Serial Number on page 196
Locating the JCS 1200 Alarm Panel Serial Number on page 197
Locating the JCS 1200 Fan Module Serial Number on page 198
Locating the JCS 1200 Management Module Serial Number on page 199
Locating the JCS 1200 Media Tray Serial Number on page 200
Locating the JCS 1200 Midplane Serial Number on page 201
Locating the JCS 1200 MUX Card Serial Number on page 201
Locating Component Serial Numbers
195