Call Queue; Configure Call Queue; Table 74: Call Queue Configuration Parameters; Figure 117: Call Queue - Grandstream Networks UCM6510 User Manual

The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can
accept more calls than the available agents. Incoming calls will be hold until next representative is
available in the system. This sections describes the configuration of call queue under web
GUI-­>PBX-­>Call Features-­>Call Queue.
CONFIGURE C ALL Q UEUE
Call queue settings can be accessed via web GUI-­>PBX-­>Call Features-­>Call Queue.
Click on "Create New Queue" to add call queue.
•
Click on to edit the call queue. The call queue configuration parameters are listed in the table
•
below.
Extension
Name
Strategy
Firmware Version 1.0.2.5
CALL Q UEUE
Figure 117: Call Queue
Table 74: Call Queue Configuration Parameters
Configure the call queue extension.
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.
Ring A ll
•
Ring all available A gents simultaneously until one answers.
Linear
•
Ring agents in the specified order.
Least Recent
•
Ring the agent who has been called the least recently.
Fewest Calls
•
Ring the agent with the fewest completed calls.
Random
•
Ring a random agent.
Round Robin
•
Ring the agents in Round Robin scheduling with memory.
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