Grandstream Networks UCM6 Series Service Manual
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- Service manual (47 pages) ,
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- Basic configuration manual (29 pages)
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Summary of Contents for Grandstream Networks UCM6 Series
- Page 1 Grandstream Networks, Inc. UCM6xxx Series Voicemail Service Guide...
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Page 2: Table Of Contents
Table of Content INTRODUCTION ......................4 VOICEMAIL CONFIGURATION ..................5 Global Configuration ........................... 5 Extension Voicemail Configuration ...................... 7 ACCESS VOICEMAIL ....................8 Using Feature Codes .......................... 8 From User Portal ..........................9 From an External Device ........................10 LEAVE A VOICEMAIL ....................12 VOICEMAIL TO EMAIL .................... - Page 3 Table of Figures Figure 1: Voicemail Settings........................5 Figure 2 : Enable Voicemail ........................7 Figure 3 : Voicemail section in user portal ....................9 Figure 4: Voicemail prompt customization ....................10 Figure 5: Voicemail remote access ......................11 Figure 6: Voicemail Email Settings ......................13 Figure 7: Voicemail Email Template .......................
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Page 4: Introduction
INTRODUCTION Voicemail is a centralized service used in businesses for sending, storing and retrieving audio messages. When a user is busy or not available, the caller will listen to a prompt message that contains instructions to leave a voice message to the callee so that they can check it later when available again. The voicemail system also notifies users about new voicemails received to their box and they can access it via their extensions using feature codes or from the user portal. -
Page 5: Voicemail Configuration
VOICEMAIL CONFIGURATION In order to start receiving voicemail, Users need to configure their voicemail settings and preferences and enable voicemail at the extension level. Global Configuration The configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. -
Page 6: Table 1: Voicemail Settings
Table 1: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. The Max Greeting Time (s) default setting is 60 seconds. If enabled, the caller can press 0 to exit the voicemail application and connect Dial ‘0’ For Operator to the configured operator’s extension. -
Page 7: Extension Voicemail Configuration
Play Most Recent If enabled, it will play the most recent message first. First Allow User Review If enabled, users can review the message following the IVR before sending. If enabled, external callers routed by DID and reaching VM will be prompted by the UCM with 2 options: ... -
Page 8: Access Voicemail
ACCESS VOICEMAIL Users have multiple ways to access their voicemail box, It could be either via Feature codes from their extension or another internal extension, From the user portal or from an external device. Using Feature Codes If the voicemail is enabled for UCM630X extensions, Users can access their extension’s voicemail by dialing the voicemail access number (by default *97). -
Page 9: From User Portal
3 – Advanced options 1 - Send a reply 2 - Call the person who sent this message 3 - Hear the message envelop 4 - Leave a message * - Return to the main menu 0 – Mailbox options 1 - Record your unavailable 1 - Accept this recording message... -
Page 10: From An External Device
On this section users can download and delete voicemails, mark them as read by selecting the voicemail files and pressing on “Mark as Read”. Users can also upload customized voice prompts under “Voicemail Prompt” page and upload a prompt for each status. Note: Available greetings are: ... -
Page 11: Figure 5: Voicemail Remote Access
Figure 5: Voicemail remote access When Voicemail remote access is enabled, external callers routed by DID and reaching voicemail will be prompted by the UCM with 2 options: Press 1 to leave a message. To leave a message for the extension reached by DID. ... -
Page 12: Leave A Voicemail
LEAVE A VOICEMAIL If an extension has voicemail enabled under basic settings “Extension/Trunk Extensions Basic Settings” and after a ring timeout or user not available, the caller will be automatically redirected to the voicemail in order to leave a message on which case they can press # in order to submit the message. In case the caller is calling from an internal extension, they will be directly forwarded to the extension’s voicemail box. -
Page 13: Voicemail To Email
VOICEMAIL TO EMAIL Voicemail Email Settings The UCM630X can be configured to send the voicemail as attachment to Email. Under Call features Voicemail Click on "Voicemail Email Settings" button to configure the Email attributes and content. Figure 6: Voicemail Email Settings The table below provides a description for the voicemail email settings: Table 3: Voicemail Email Settings If enabled, voicemail will be sent to the user's email address. -
Page 14: Voicemail Email Template
Click on "Email Template" button to view the default template as an example. Voicemail Email Template Users can customize the default voicemail email template under Email Settings Email Template Edit Voicemail Template. Users can customize the message both on text and HTML format to their preference and taking advantage of the template variables. -
Page 15: Figure 8 : Email Notification Settings
Figure 8 : Email Notification settings Note: Email SMTP settings need to be pre-configured under System Settings Email Settings in order to be able to send emails to specified email address. The table below provides a description for the settings needed for Voicemail email sending: Table 4 : Email Notification settings Send Voicemail Configures whether or not to send emails to the extension's email address to notify of... -
Page 16: Figure 9 : Voicemail Email Received
address specified under the extension basic settings. Below is an example of an email received with the Voicemail attached: Figure 9 : Voicemail Email Received P a g e UCM6xxx Voicemail service Guide... -
Page 17: Voicemail Group
VOICEMAIL GROUP The UCM630X supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI Call Features Voicemail Voicemail Group. Click on "Add" to configure the group. Users could dial to the voicemail group extension (6600 in the example below) in order to access to this group’s voicemail box. - Page 18 Voicemail prompt will be played when user enters voicemail. Priority: Temporary Prompt > Busy Prompt/Unavailable Prompt > Greet Prompt Busy Prompt Sound file must be PCM encoded, 16 bits at 8000Hz mono with mp3/wav format, or (only for UCM63xx) raw ulaw/alaw/gsm file with .mp3/.wav/.ulaw/.alaw/.gsm suffix. The file size must be less than 5MB.
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