Grandstream Networks UCM6 Series Manual
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Grandstream Networks UCM6 Series Manual

Ip pbx emergency calls
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Grandstream Networks, Inc.
UCM6xxx Series IP PBX
Emergency Calls Guide

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  • Page 1 Grandstream Networks, Inc. UCM6xxx Series IP PBX Emergency Calls Guide...

  • Page 2: Table Of Contents

    Table of Contents INTRODUCTION ......................4 SCENARIO OVERVIEW ....................5 CONFIGURATION STEPS ..................... 6 Customize Notification Prompts ........................ 6 Email Notification ............................7 Step 1: Configure Email Settings on the PBX..................7 Step 2: Enable Alert notification for Emergency calls................8 Adding Emergency Numbers ........................
  • Page 3 Table of Tables Table 1: Emergency Numbers Parameters ....................11 Table 2: Emergency Location Mapping Parameters ................... 13 P a g e UCM6xxx Emergency Calls Guide...

  • Page 4: Introduction

    INTRODUCTION On critical situations, having the ability to make emergency calls to ask for help is a must for any telephony system, whether it’s public telephony system such as GSM network or PSTN network, or the private local telephony system managed by the PBX on premises. Grandstream’s enterprise-grade IP-PBX provides users with the ability to manage such type of calls to help users deal with critical situations and make emergency calls for help.

  • Page 5: Scenario Overview

    SCENARIO OVERVIEW To illustrate the functionality of emergency calls on the UCM6xxx series, we will be using the following scenario where company ABC has already deployed a UCM6510 as their main PBX system along with GXP21XX phones for users. Company ABC uses a SIP trunk as their main exit point and two PSTN lines as backup in case they lose internet connection.

  • Page 6: Configuration Steps

    CONFIGURATION STEPS In the following sections, we will be covering all necessary steps to configure the system to fulfill the requirements discussed on the scenario overview section. First, we need to setup the prompts that we will be played to the users when someone dials an emergency number. Note: If no custom prompt is configured, the PBX will play the default one.

  • Page 7: Email Notification

    Now that the custom prompt is ready, we will be using it as vocal notification to some users, but what about the system admin who usually received notifications via email? For that we will need to setup alert events and enable email notification when emergency calls occur to notify the administrator(s) about the situation.

  • Page 8: Step 2: Enable Alert Notification For Emergency Calls

    After this, users can press the button in order to verify and confirm that the configured email settings are valid and working fine. Notes: • Users have the ability also to customize the emails that will be sent by the UCM under the tab “Email Template”...

  • Page 9: Adding Emergency Numbers

    Figure 4: Activate Alert Events Adding Emergency Numbers On this section we provide the steps to configure the different emergency numbers that users in company ABC are allowed to dial and set the priority for each one as described on the requirement sections. We assume that the admin has already configure the trunks and inbound/outbound routing policy to send calls to the external networks (PSTN and ITSP).

  • Page 10: Figure 5: Emergency Number Configuration

    To configure emergency numbers, users need to follow below steps: 1. Navigate on the web GUI under “Call Features → Emergency Calls”. 2. Click on to add a new emergency number. 3. Configure the required fields “Name, Emergency Number, Trunk(s) to be used to reach the number and Members Notified”.
  • Page 11 Users could follow same model to add the rest of numbers and assign each one the required level. The table below gives more description of the configuration parameters when creating emergency numbers. Table 1: Emergency Numbers Parameters Configure the name of the emergency call. Name For example, "emergency911","emergency211"...

  • Page 12: Emergency Recordings

    Figure 6: Emergency Numbers Emergency Recordings The UCM6200/UCM6510 allows users to record the Emergency calls and retrieve the recording from Web GUI→Call Features→Emergency Calls→Emergency Recordings. To record the Emergency call, users need to enable "auto record" from the Emergency calls configuration, save the setting and apply the change.

  • Page 13: Figure 8: Emergency Location Mapping

    To create an Emergency Location Mapping, click on the Add button and the following window will appear. Figure 8: Emergency Location Mapping Table 2: Emergency Location Mapping Parameters The DID number that will be sent to E911 providers for example, who will then use it to determine the location of the emergency caller.

  • Page 14: Use Case Sample

    USE CASE SAMPLE Scenario for VoIP trunks (Kari’s Law and Ray Baum’s Act compliant) • John has Sip phone 1 registered on UCM with subnet 192.168.5.0 and the ELIN associated to this subnet is 1122334455 like shown on Emergency Location Mapping configuration. •...

  • Page 15: Scenario For Pstn Lines

    Scenario for PSTN Lines Assuming that the main SIP trunk becomes unreachable and both PSTN lines where occupied with normal calls and suddenly an urgency situation occurred and user with extension 2018 dialed 911. Figure 9: Active Calls Once the user dialed the 911 emergency call, the UCM will drop one of the calls in order to give priority to the emergency call as well as sending notification to the other users as seen on the screenshot below Figure 10: Active Calls 2 P a g e...

  • Page 16: Figure 11: Email Notification

    The call which was dropped is the one occupying line1 since it’s the line with highest priority. This behavior is mainly because we had the option “Disable Hunt on Busy” deactivated, if activated, then the UCM will not hunt on busy lines to allow emergency calls to go through. After the call has been initiated we can see also that UCM is sending notification calls to the selected users which could be personal for first aid at the company, and they will hear the custom prompt configured on 911 emergency number, if non-specified then the default prompt will be played.

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Ucm6510

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