Grandstream Networks UCM6510 Basic Configuration Manual
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Grandstream Networks UCM6510 Basic Configuration Manual

Grandstream networks ucm6510 ip pbx basic configuration guide
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Grandstream Networks, Inc.
UCM6510 Basic Configuration Guide

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Summary of Contents for Grandstream Networks UCM6510

  • Page 1 Grandstream Networks, Inc. UCM6510 Basic Configuration Guide...

  • Page 2: Table Of Contents

    OVERVIEW ....................4 SETUP ENVIRONMENT ................5 QUICK INSTALLATION ................6 CONNECT UCM6510 ..........................6 ACCESS UCM6510 WEB INTERFACE ....................6 CREATE USER EXTENSION ..............8 CONFIGURE EXTENSION RANGE ...................... 8 BATCH & SINGLE USER CREATION ....................9 STEPS ON ADDING SINGLE EXTENSION .................. 9 STEPS ON ADDING BATCH OF EXTENSIONS .................
  • Page 3 Figure 1: Typical UCM6510 Connection Scenario ..................5 Figure 2: Connecting UCM6510 ........................6 Figure 3: UCM6510 Web UI Login Screen ....................7 Figure 4: Create User Extension - Extension Range ..................8 Figure 5: PBX -> Basic/Call Routes -> Extensions ..................9 Figure 6: Create New Extension ........................
  • Page 4 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. UCM6510 Basic Configuration Guide Page 3 of 29...

  • Page 5: Overview

    OVERVIEW This document will provide instructions on how to set up a UCM6510 from an out of the box state to a fully functional state. This includes design considerations, creating user extensions, provisioning endpoints with Zero-Config, conferencing, auto attendant configuration, analog/VoIP trunks, routing inbound/outbound calls and voicemail/fax to email setup.

  • Page 6: Setup Environment

    SETUP ENVIRONMENT In this setup guide, we will use the UCM6510 connected into an environment as shown in the figure below. It shows a typical setup where you have the UCM6510 WAN port connected to the Internet and the LAN side of the UCM6510 providing DHCP for GXP phones as well as PCs.

  • Page 7: Quick Installation

    IP address that is displayed on the UCM6510 LCD. This address is the WAN IP. If the computer is connected to the LAN side of the UCM6510, then users would browse to the default IP of the UCM6510 which is 192.168.2.1. If successful, the UCM6510 login page will be displayed as shown below.

  • Page 8: Figure 3: Ucm6510 Web Ui Login Screen

    Figure 3: UCM6510 Web UI Login Screen UCM6510 Basic Configuration Guide Page 7 of 29...

  • Page 9: Create User Extension

    CREATE USER EXTENSION CONFIGURE EXTENSION RANGE First part of configuring the UCM6510 should be about planning for extension. Here are some questions to think about when setting up extension ranges:  How many users are in the office?  Will there be departments within the office? ...

  • Page 10: Batch & Single User Creation

    3. On the “Create New SIP Extension” dialog, users can enter in quite a few options, but they are not required for this tutorial. Click “Save” at the bottom of the page. UCM6510 Basic Configuration Guide Page 9 of 29...

  • Page 11: Steps On Adding Batch Of Extensions

    Figure 8: Create User Extension - Created Single User STEPS ON ADDING BATCH OF EXTENSIONS 1. Navigate to PBX->Basic/Call Routes->Extensions 2. Click on “Batch Add Extensions” and then select “Batch Add SIP Extension” from the drop down list. UCM6510 Basic Configuration Guide Page 10 of 29...

  • Page 12: Figure 9: Batch Add Sip Extension

    “Create Number”. In this tutorial we will have a starting extension of 1001 and have the UCM6510 generate 5 extensions with a password randomly generated. This would create extensions 1001, 1002, 1003, 1004 and 1005.

  • Page 13: Figure 11: Create User Extension - Prompt

    Figure 11: Create User Extension - Prompt At this point the Extensions page should look similar to this: Figure 12: Create User Extension - Single and Batch Add Extensions Created UCM6510 Basic Configuration Guide Page 12 of 29...

  • Page 14: Provisioning & Zero Config

    GXP2124 with an IP address. By default the IP assigned would be within the 192.168.2.X range. When the UCM6510 offers an IP address to the phone it also offers DHCP Option 66, which provides the phone with a config server path that points to the UCM6510. All of Grandstream VoIP devices have Option 66 turned on by default and this is how the GXP2124 was discovered by the UCM6510.

  • Page 15: Extension Assignment

    The next screen provides details of the device and also allows a user to assign an extension. Since the GXP2124 is a 4 line phone, the UCM6510 gives us the option to assign 4 extensions to the phone. Figure 14: Provisioning with Zero Config - Extension Assignment Click on the Account 1 and select the desired extension, then click “Save”.

  • Page 16: Figure 15: Provisioning With Zero Config - Manually Assigned Extension

    After assigning an extension, the phone must be rebooted in order to pick up the configuration file from the UCM6510. During this process, the phone will boot up, request for config file, download the config file, then reboot once more in order to apply the changes.

  • Page 17: Conference Bridge

    CONFERENCE BRIDGE The UCM6510 supports up to 8 conference bridges allowing up to 64 simultaneous PSTN or IP participants. conference bridge configurations accessed under GUI->PBX->Call Features->Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges. The conference bridge status and conference call recordings (if recording is enabled) will be displayed in this web page as well.

  • Page 18: Figure 17: Conference Bridge - Create New Conference Room

    During a conference call, the admin can login to the UCM6510 web GUI and view the conference room status. This provides the admin with details on which conference room is active, who the participants are and the conference call current duration.

  • Page 19: Figure 19: Conference Bridge - Conference In Progress

    Clicking will kick the selected user from the conference. When clicking button the admin will mute/unmute the specific user. Figure 19: Conference Bridge - Conference in Progress UCM6510 Basic Configuration Guide Page 18 of 29...

  • Page 20: Ivr

    CONFIGURE IVR IVR configurations can be accessed under the UCM6510 Web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR.  Click on "Create New IVR" to add a new IVR.  Click on to edit the IVR configuration.

  • Page 21: Figure 21: Ivr - Create New Ivr

    For example, a caller reaches the IVR and the Welcome Prompt plays, “Thank you for calling Grandstream Networks. For support, please dial 0. For Sales, please dial 1.” Click on the drop down box for the first event, which is “Press 0” and select Extension. Another drop down box will appear and the user can then select an extension from the list.

  • Page 22: Trunks

    Click on to delete the analog trunk The UCM6510 has built-in FXO ports which allows it to pull in PSTN lines and provide analog trunk service. For this example, we will configure an analog line that is connected to FXO1.

  • Page 23: Voip Trunks

    Note: If there are reports of calls being dropped and lines are not disconnecting properly, this could mean that there are line settings mismatched. The UCM6510 offers an auto detect feature that tests the line and provides the best possible settings. This option is called “PSTN Detection” which can be found under the Analog trunk configuration page.

  • Page 24: Set Up Voip Trunk

    7. Enter the AuthID. This is the SIP service subscriber’s ID used for authentication. If not configured, the CallerID will be used for authentication. 8. Enter an outbound proxy if the provider requires one. 9. Click “Save” and then “Apply Changes” at the top. UCM6510 Basic Configuration Guide Page 23 of 29...

  • Page 25: Figure 24: Voip Trunks - Create New Register Sip Trunk

    Figure 24: VoIP Trunks - Create New Register SIP Trunk After creating the SIP trunk, users can click the on the right of the VoIP trunk for more configuration options. Figure 25: VoIP Trunks - Edit VoIP Trunk UCM6510 Basic Configuration Guide Page 24 of 29...

  • Page 26: Digital Trunks

    To verify if the SIP trunk is registered, the user may navigate to Web UI->Status to check the trunk status. Figure 26: Status - Trunks DIGITAL TRUNKS Please refer to sample T1 trunk configuration in the document here: http://www.grandstream.com/products/ucm_series/ucm65xx/documents/how_to_configure_t1_on_ucm65 10.pdf UCM6510 Basic Configuration Guide Page 25 of 29...

  • Page 27: Call Routes

    CALL ROUTES OUTBOUND ROUTES In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...

  • Page 28: Figure 27: Routes - Create Outbound Route

    SIP trunk versus going through a local PSTN line. 6. Click “Save” and then click on “Apply Changes” at the top. Figure 27: Routes – Create Outbound Route UCM6510 Basic Configuration Guide Page 27 of 29...

  • Page 29: Inbound Routes

    INBOUND ROUTES In the UCM6510, an incoming calling rule allows for various inbound destinations. Users can route inbound calls by DID, to Extension, Voicemail, Conference Room, Queue, Ring Group, Page, Voicemail Group, FAX, DISA or IVR. These inbound routes can also be triggered based on a time condition as well.

  • Page 30: Figure 28: Routes - Create Inbound Route

    1000. All calls outside of this condition will be routed to the IVR “OfficeClosed”. If there are any questions or concerns, please feel free to get in contact with Grandstream Networks support by calling (617) 566-9300 or create a support ticket by clicking this link.

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