Grandstream Networks UCM6510 User Manual
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Grandstream Networks UCM6510 User Manual

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Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual
UCM6510 IP PBX User Manual

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Summary of Contents for Grandstream Networks UCM6510

  • Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual UCM6510 IP PBX User Manual...

  • Page 2: Table Of Contents

    UCM6510 IP PBX User Manual Index CHANGE LOG ..................12 FIRMWARE VERSION 1.0.0.5 ......................12 WELCOME ....................13 PRODUCT OVERVIEW ................14 FEATURE HIGHTLIGHTS ........................14 TECHNICAL SPECIFICATIONS ......................14 INSTALLATION ..................17 EQUIPMENT PACKAGING ......................... 17 CONNECT YOUR UCM6510 ....................... 17 CONNECT THE UCM6510 ......................
  • Page 3 DIGITAL TRUNKS ..................76 DIGITAL HARDWARE CONFIGURATION ..................76 DIGITAL TRUNK CONFIGURATION ....................79 DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS ............80 DIGITAL TRUNK TROUBLESHOOTING ..................... 80 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 2 of 192...
  • Page 4 RING GROUP ..................116 CONFIGURE RING GROUP ......................116 PAGING AND INTERCOM GROUP ............118 CONFIGURE PAGING/INTERCOM GROUP ..................118 CALL QUEUE ..................120 CONFIGURE CALL QUEUE ......................120 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 3 of 192...
  • Page 5 INTERNAL OPTIONS/JITTER BUFFER ................... 146 INTERNAL OPTIONS/RTP SETTINGS ..................... 147 INTERNAL OPTIONS/STUN MONITOR ................... 147 IAX SETTINGS ..................148 IAX SETTINGS/GENERAL ........................ 148 IAX SETTINGS/REGISTRATION ...................... 148 IAX SETTINGS/STATIC DEFENSE ....................149 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 4 of 192...
  • Page 6 UPGRADING VIA LOCAL UPLOAD ................... 181 NO LOCAL FIRMWARE SERVERS ................... 183 BACKUP ............................183 LOCAL BACKUP ........................184 DATA SYNC ..........................184 RESTORE CONFIGURATION FROM BACKUP FILE ............... 185 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 5 of 192...
  • Page 7 SYSLOG ............................188 TROUBLESHOOTING ........................188 ETHERNET CAPTURE ......................189 IP PING ............................189 TRACEROUTE ........................... 190 PRI SIGNALING TRACE ......................190 EXPERIENCING THE UCM6510 SERIES IP PBX ......... 191 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 6 of 192...
  • Page 8 Table 2: UCM6510 Equipment Packaging ....................17 Table 3: LCD Menu Options ........................21 Table 4: UCM6510/UCM6510 LED INDICATORS ..................22 Table 5: UCM6510 Network Settings->Basic Settings ................27 Table 6: UCM6510 Network Settings->802.1X ................... 29 Table 7: UCM6510 Network Settings->Port Forwarding ................30 Table 8: UCM6510 Firewall->Static Defense->Current Service ..............
  • Page 9 Table 40: FAX/T.38 Settings ........................127 Table 41: DISA Settings ..........................132 Table 42: Event List Settings ........................135 Table 43: UCM6510 Feature Codes ......................140 Table 44: Internal Options/General ......................145 Table 45: Internal Options/Jitter Buffer ...................... 146 Table 46: Internal Options/RTP Settings ....................147 Table 47: Internal Options/STUN Monitor ....................
  • Page 10 Figure 1: UCM6510 Front View ........................17 Figure 2: UCM6510 Back View ........................17 Figure 3: UCM6510 web GUI Login Page ....................23 Figure 4: UCM6510 web GUI Language ..................... 25 Figure 5: UCM6510 web GUI: Apply Changes ................... 25 Figure 6: Create New Firewall Rule ......................
  • Page 11 Figure 77: System Events->Alert Events Lists: Modify Admin Password ..........166 Figure 78: System Events->Alert Events Lists: Memory Usage ............... 167 Figure 79: System Events->Alert Events Lists: System Reboot ............... 167 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 10 of 192...
  • Page 12 Figure 94: Reboot UCM6510 ........................182 Figure 95: Local Backup ........................... 184 Figure 96: Data Sync ..........................185 Figure 97: Restore UCM6510 From Backup File ..................186 Figure 98: Cleaner ............................ 187 Figure 99: Reset and Reboot ........................188 Figure 100: Ethernet Capture........................189 Figure 101: PING ............................

  • Page 13: Ucm6510 Ip Pbx User Manual

    CHANGE LOG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.0.5 ...

  • Page 14: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.

  • Page 15: Product Overview

    1 RJ45 port 3 ports: 1 LAN/1 WAN/1 Heartbeat. Network Interfaces Dual 10/100/1000Mbps RJ45 Ethernet port(s) with integrated PoE Plus (IEEE 802.3at-2009) NAT Router Peripheral Ports USB, SD Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 14 of 192...
  • Page 16 Operating: Temperature 32 - 113 F / 0 - 45 Humidity 10-90% (non-condensing) Environmental  Storage: Temperature 14 - 140 F / -10 - 60 Humidity 10-90% (non-condensing) Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 15 of 192...
  • Page 17 TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002 Compliance  ITU-T K.21 (Basic Level)  UL 60950 (power adapter)  T1: TIA-968-B Section 5.2.4  E1: TBR12/TBR13  E1: AS/ACIF S016 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 16 of 192...

  • Page 18: Installation

    INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. EQUIPMENT PACKAGING Table 2: UCM6510 Equipment Packaging...

  • Page 19: Safety Compliances

    UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).
  • Page 20 Warning: Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual...

  • Page 21: Getting Started

    This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 extension registered on a SIP phone as described at the end of this section.

  • Page 22: Table 3: Lcd Menu Options

     Software: Software version number  P/N: Part number Device Info  WAN MAC: WAN side MAC address (UCM6510 only)  LAN MAC: LAN side MAC address  Uptime: System up time since the last reboot.  WAN Mode: DHCP, Static IP, or PPPoE ...

  • Page 23: Use The Led Indicators

     Port: Web access port number. By default it's 8089 USE THE LED INDICATORS The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510/UCM6510 LED INDICATORS LED Indicator...

  • Page 24: Figure 3: Ucm6510 Web Gui Login Page

    Note: By default, the UCM6510 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6510 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089.

  • Page 25: Web Gui Configurations

    Server, Email Settings, Time Settings and NTP server.  Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. WEB GUI LANGUAGES Currently the UCM6510 web GUI supports the following languages: English Simplified Chinese Traditional Chinese Spanish...

  • Page 26: Save And Apply Changes

    Figure 5: UCM6510 web GUI: Apply Changes MAKE YOUR FIRST CALL Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
  • Page 27 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information. The SIP server address is the UCM6510 IP address. 4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the Voicemail Password once you hear "Password"...

  • Page 28: System Settings

    Settings and NTP Server settings. NETWORK SETTINGS After successfully connecting the UCM6510 to the network for the first time, users could login the web GUI and go to Settings->Network Settings to configure the network parameters for the device. Select each tab in web GUI->Settings->Network Settings page to configure LAN/WAN settings, 802.1X and Port...
  • Page 29 802.1Q/VLAN Tag is 0. Layer 2 QoS 802.1p Assign the priority value of the layer 2 QoS packets for LAN port. The default Priority Value value is 0. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 28 of 192...

  • Page 30: Table 6: Ucm6510 Network Settings->802.1X

    LAN 1 / LAN 2 (when Method is set to "Dual") If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN Default Interface port) and then configure network settings for LAN 1/LAN 2.

  • Page 31: Port Forwording

    PORT FORWORDING The UCM6510 network interface supports router functions which provides users the ability to do port forwarding. If the UCM6510 is set to "Route" under web GUI->Settings->Network Settings->Basic Settings: Method, port forwarding is available for configuration. The port forwarding configuration is under web GUI->Settings->Network Settings->Port Forwarding page.

  • Page 32: Table 8: Ucm6510 Firewall->Static Defense->Current Service

    Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options.

  • Page 33: Table 10: Firewall Rule Settings

    The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. Users can click on to edit the rule, or select to delete the rule. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 32 of 192...

  • Page 34: Dynamic Defense

    UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6510.

  • Page 35: Change Password

    Enable Asterisk service for Fail2Ban. The default setting is disabled. Please Asterisk Service make sure both "Enable Fail2Ban" and "Asterisk Service" are turned on in order to use Fail2Ban for SIP authentication on the UCM6510. Configure the listening port number for the service. Currently only 5060 (for Port UDP) is supported.

  • Page 36: Ldap Server

    All the phonebooks in the UCM6510 LDAP server have the same Base DN "dc=pbx,dc=com". If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks.

  • Page 37: Ldap Phonebook

    The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.

  • Page 38: Figure 10: Add Ldap Phonebook

    "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook. Figure 11: Edit LDAP Phonebook Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 37 of 192...

  • Page 39: Ldap Client Configurations

    Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...

  • Page 40: Http Server

    Figure 12: GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC's web browser (e.g., 192.168.40.50).

  • Page 41: Email Settings

    Once the change is saved, the web page will be redirected to the login page using the new URL. Enter the username and password to login again. EMAIL SETTINGS The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via web GUI->Settings->Email Settings.

  • Page 42: Figure 13: Ucm6510 Email Settings

    Specify the sender's Email address. Sender For example, pbx@example.mycompany.com. The following figure shows a sample Email settings on the UCM6510, assuming the Email is using smtp.gmail.com as the SMTP server. Figure 13: UCM6510 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6510.

  • Page 43: Time Settings

    Figure 14: UCM6510 Email Settings: Send Test Email TIME SETTINGS The current system time on the UCM6510 is displayed on the upper right of the web page. It can also be found under web GUI->Status->System Status->General. To configure the UCM6510 to update time automatically, go to web GUI->Settings->Time Settings-> Auto Time Updating.

  • Page 44: Figure 15: Set Time Manually

    Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. To manually set the time on the UCM6510, go to web GUI->Settings->Time Settings->Set Time Manually. The format is YYYY-MM-DD HH:MI:SS.

  • Page 45: Ntp Server

    NTP SERVER The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6510 as the NTP server, set "Enable NTP server" to "Yes" under web GUI->Settings->Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server.

  • Page 46: Provisioning

    LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM6510 LDAP server. This section explains how zero config works on the UCM6510. The settings for this feature can be accessed via web GUI->PBX->Basic/Call Routes->Zero Config.

  • Page 47: Figure 16: Ucm6510 Zero Config

     mDNS When the phone boots up, it sends out mDNS query to get the TFTP server address. The UCM6510 will respond with its own address. The phone will then send TFTP request to download the XML config file from the UCM6510.

  • Page 48: Table 16: Auto Provision Settings

    The default range is 4000 to 4999. Specify the number of minutes to allow the phones being provisioned to Pick Extension Period (hour): pick extensions. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 47 of 192...

  • Page 49: Manual Provisioning

    Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is enabled during provisioning. After the configuration on the UCM6510 web GUI, click on "Save" and "Apply Changes". Once the phone boots up and picks up the config file from the UCM6510, it will take the configuration right away.

  • Page 50: Assignment

    Hot-Desking can also be enabled from this edit page. Figure 20: Assign Extension To Device After saving the edit dialog, the XML config file will be generated in the UCM6510. Reboot the phone or trigger the phone to download the config file by clicking on icon for the entry in the zero config device list.

  • Page 51: Create New Device

    Users could also directly create a new device and assign the extension before the device is discovered by the UCM6510. Once the device is plugged in, it can then be discovered and provisioned by the UCM6510. Click on "Create New Device" and the following dialog will show. Enabled Hot-Desking (optional), fill in the MAC address (required), IP address (optional), Version (optional), Model (optional) and the extension (required) to assign to the device.

  • Page 52: Extensions

    It is recommended to use the random generated password for security purpose. Configure the Call Forward Unconditional target number. If not Call Forward Unconditional configured, the Call Forward Unconditional feature is deactivated. The default setting is deactivated. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 51 of 192...
  • Page 53 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference.
  • Page 54 GUI->PBX->Internal Options->Language. SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. The default setting is enabled.

  • Page 55: Create New Iax Extension

    CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Permission Assign permission level to the user. The available permissions are Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 54 of 192...
  • Page 56 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference.
  • Page 57 GUI->PBX->Internal Options->Language. The dropdown Language list shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web GUI->PBX->Internal Options->Language.

  • Page 58: Create New Fxs Extension

    Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule. Enable Voicemail Enable voicemail for the user. The default setting is "Yes". Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 57 of 192...
  • Page 59 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference.
  • Page 60 "Default" which is the selected voice prompt language under web GUI->PBX->Internal Options->Language. The dropdown list shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web GUI->PBX->Internal Options->Language.

  • Page 61: Batch Add Extensions

    Enable Voicemail for the user. The default setting is "Yes". Configure the SIP/IAX password for the users. Three options are SIP/IAX Password available to create password for the batch of extensions. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 60 of 192...
  • Page 62 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference.
  • Page 63  A Specific IP Address. Only the device on the specific IP address can register this extension. The default setting is "Allow All". Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 62 of 192...

  • Page 64: Batch Add Iax Extensions

    Voicemail Password recommended to use this password for security purpose.  Use Extension as Password.  Enter a password to be used on all the extensions in the batch. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 63 of 192...
  • Page 65 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference.

  • Page 66: Edit Extension

    ADPCM, LPC10, H.264, H.263 and H.263p. EDIT EXTENSION All the UCM6510 extensions are listed under web GUI->PBX->Basic/Call Routes->Extensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit"...

  • Page 67: Export Extensions

    Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings.  Delete single extension Click on to delete the extension.

  • Page 68: Import Extensions

    IMPORT EXTENSIONS The capability to import extensions to the UCM6510 provides users flexibility to batch add extensions with similar or different configurations quickly. 1. Export extension csv file from the UCM6510 by clicking on "Export Extensions" button. 2. Fill up the extension information you would like in the exported csv template.

  • Page 69: Analog Trunks

    Polarity Reversal will be ignored. Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms. This is the periodic time (in ms) that the UCM6510 will use to check on a Current Disconnect Threshold voltage drop in the line. The default setting is 200. The valid range is 50 (ms) to 3000.
  • Page 70 Ring Timeout This value can be used to configure how long it takes before the UCM6510 considers a non-ringing line with hangup activity. The default setting is 8000. Configure the RX gain for the receiving channel of analog FXO port. The RX Gain valid range is from -13.5 (dB) to + 12.0 (dB).

  • Page 71: Pstn Detection

    "Tone Country" option will be set as "Custom". PSTN DETECTION The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute.

  • Page 72: Figure 24: Ucm6510 Fxo Tone Settings

    Figure 24: UCM6510 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 25: UCM6510 PSTN Detection  If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect.

  • Page 73: Figure 26: Ucm6510 Pstn Detection: Auto Detect

    5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6510 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process.

  • Page 74: Analog Hardware Configuration

    "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. ANALOG HARDWARE CONFIGURATION The analog hardware (FXS port and FXO port) on the UCM6510 can be configured under web GUI->PBX->Ports Config->Analog Hardware. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port.

  • Page 75: Table 24: Pbx/Ports Config/Analog Hardware

    For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on "Detect" for the UCM6510 to automatically detect the ACIM value. The detecting value will be automatically filled into the settings.
  • Page 76 Configure the type of Message Waiting Indicator on FXS lines. The default setting is "FSK". FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 75 of 192...

  • Page 77: Digital Trunks

    DIGITAL TRUNKS The UCM6510 supports E1/T1 which are physical connection technology used in digital network. T1 is the North American format whereas E1 is the European format with different transmission speed. Currently PRI signaling is supported for the E1/T1 interface on the UCM6510.

  • Page 78: Table 25: Ports Config/Digital Hardware: Edit Digital Ports

    Q.SIG Coding For T1, select "ami" or "b8zs"; for E1, select "ami" or "hdb3". For E1, select whether to use CRC4 or CRC6. For J1 (pending), CRC6 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 77 of 192...
  • Page 79 (such as caller name from CPE over facility) will be enabled. Some switches (AT&T especially) require network specific facility. Currently the supported values are "none", "sdn", "megacom", "tollfreemegacom", "accunet". Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 78 of 192...

  • Page 80: Digital Trunk Configuration

    The default setting is disabled. The recording files are saved in Auto Record external storage device if plugged in and can be accessed under web GUI->CDR->Recording Files. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 79 of 192...

  • Page 81: Direct Outward Dialing (Dod) Via Digital Trunks

    [DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS] DIGITAL TRUNK TROUBLESHOOTING After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, go to web GUI->Maintenance->Troubleshooting->PRI Signaling Trace to capture a trace for the T1/E1 interface.
  • Page 82 Once the test is done, click on "Stop" to stop the trace.  Click on "Download" to download the trace.  To delete the trace, click on "Delete". Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 81 of 192...

  • Page 83: Voip Trunks

    VOIP TRUNKS VOIP TRUNK CONFIGURATION VoIP trunks can be configured in UCM6510 under web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk.  Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.
  • Page 84 If the above two are missing, the "Global Outbound CID" defined in web GUI->PBX->Internal Options->General will be used. Configure the name of the caller to be displayed when the extension has CallerID Name no CallerID Name configured. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 83 of 192...
  • Page 85 Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk.
  • Page 86 Password Enter the password to register to the trunk from the provider. This is the authentication ID for the UCM6510 to register to the trunk if Auth ID required by the provider. If not specified, the CallerID name will be sued for authentication.

  • Page 87: Table 28: Iax Trunk Configuration Parameters

    Configure where to get the destination ID of an incoming SIP call, from DID Mode SIP Request-line or To-header. The default is set to "Request-line". If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
  • Page 88 PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
  • Page 89 Password Enter the password to register to the trunk from the provider. This is the authentication ID for the UCM6510 to register to the trunk if Auth ID required by the provider. If not specified, the CallerID name will be sued for authentication.

  • Page 90: Direct Outward Dialing (Dod) Via Voip Trunks

    DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.

  • Page 91: Figure 32: Dod Extension Selection

    6. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 33: Edit DOD Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 90 of 192...

  • Page 92: Call Routes

    CALL ROUTES OUTBOUND ROUTES In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
  • Page 93 The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 92 of 192...

  • Page 94: Inbound Routes

     Click on "Blacklist" button to configure blacklist for all inbound routes.  Click on to edit the inbound route.  Click on to delete the inbound route. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 93 of 192...

  • Page 95: Inbound Rule Configurations

    This setting is used to compared with the outbound trunk's permission level when the inbound call dials out via a trunk on the UCM6510. Therefore, it's usually used only when the "Default Destination" is set to "By DID".
  • Page 96   By DID When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination".

  • Page 97: Blacklist Configurations

    Configure the number of digits to be stripped in "Strip" option.  Dial By Name BLACKLIST CONFIGURATIONS In the UCM6510, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature, manage the Blacklist by clicking on "Blacklist". Figure 34: Blacklist Configuration Parameters Firmware Version 1.0.0.5...
  • Page 98 Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 97 of 192...

  • Page 99: Conference Bridge

    CONFERENCE BRIDGE The UCM6510 supports conference bridge allowing 32 participants with up to 5 bridges at the same time. conference bridge configurations accessed under GUI->PBX->Call Features->Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges. The conference bridge status and conference call recordings (if recording is enabled) will be displayed in this web page as well.
  • Page 100 Public Mode conference call. The default setting is "Yes". Play Hold Music For First If enabled, the UCM6510 will play Hold music to the first participant in Caller the conference until another user joins in. The default setting is "No".

  • Page 101: Join A Conference Call

    INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6510 conference bridge, there are two ways to invite other parties to join the conference. ...

  • Page 102: During The Conference

    During the conference call, users can manage the conference from web GUI or IVR.  Manage the conference call from web GUI. Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference.

  • Page 103: Record Conference

    When there is participant in the conference, the conference bridge configuration cannot be modified. RECORD CONFERENCE The UCM6510 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog.

  • Page 104: Figure 36: Conference Recording

    The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Figure 36: Conference Recording Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 103 of 192...

  • Page 105: Ivr

    UCM6510 will consider the entries complete. The default timeout is 3 seconds. After playing the prompts in the IVR, the UCM6510 will wait for the Response Timeout DTMF entry within the timeout (in seconds). If no DTMF entry is Firmware Version 1.0.0.5...
  • Page 106 GUI->PBX->Internal Options->Language. The dropdown list Language shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web GUI->PBX->Internal Options->Language. Select the event for each key pressing for 0-9, *, Timeout and Invalid.

  • Page 107: Create Ivr Prompt

    GUI->PBX->Internal Options->IVR Prompt page directly. Figure 37: Click On Prompt To Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios.

  • Page 108: Upload Ivr Prompt

     Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the extension for recording the IVR prompt from the phone.  Pick up the call from the extension and start the recording following the voice prompt.

  • Page 109: Language Settings For Voice Prompt

    LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6510 supports multiple languages in web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English (United States) Arabic Chinese Dutch English (United Kingdom) French German...

  • Page 110: Figure 40: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 109 of 192...

  • Page 111: Figure 41: Voice Prompt Package List

    Figure 41: Voice Prompt Package List Click on to download the language to the UCM6510. The installation will be automatically started once the downloading is finished. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 110 of 192...

  • Page 112: Customize And Upload Voice Prompt Package

    UCM6510 system voice prompt or delete it from the UCM6510. CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE The UCM6510 provides interface from web GUI for users to customize their own voice prompts. Users could directly upload the package from web GUI. For detailed instructions on voice prompt customizing and uploading, please refer to the link below: http://www.grandstream.com/products/ucm_series/UCM61xx/documents/UCM61xx_voiceprompt_customi...

  • Page 113: Voicemail

    VOICEMAIL CONFIGURE VOICEMAIL If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under web GUI->PBX->Call Features->Voicemail. Table 34: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting.

  • Page 114: Voicemail Email Settings

    The default setting is "No". VOICEMAIL EMAIL SETTINGS The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Figure 43: Voicemail Email Settings Firmware Version 1.0.0.5...

  • Page 115: Configure Voicemail Group

    Click on "Load Default Settings" button to view the default template as an example. CONFIGURE VOICEMAIL GROUP The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under web GUI->PBX->Call Features->Voicemail Group.

  • Page 116: Table 36: Voicemail Group Settings

    Select available mailboxes from the left list and add them to the right list. Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 115 of 192...

  • Page 117: Ring Group

    RING GROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. CONFIGURE RING GROUP Ring group settings can be accessed via web GUI->PBX->Call Features->Ring Group.

  • Page 118: Figure 46: Ring Group Configuration

    "Attach Recordings E-mail" enabled from Email Address GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 46: Ring Group Configuration Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 117 of 192...

  • Page 119: Paging And Intercom Group

    PAGING AND INTERCOM GROUP The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under web GUI->PBX->Call Features->Paging/Intercom. CONFIGURE PAGING/INTERCOM GROUP  Click on "Create New Paging/Intercom Group" to add paging/intercom group.

  • Page 120: Figure 48: Page/Intercom Group Settings

    Figure 48: Page/Intercom Group Settings  The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal Options->Feature Codes directly.

  • Page 121: Call Queue

    CALL QUEUE The UCM6510 supports call queue by using static agents or dynamic agents. This sections describes the configuration of call queue under web GUI->PBX->Call Features->Call Queue. CONFIGURE CALL QUEUE Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.
  • Page 122 When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 121 of 192...

  • Page 123: Figure 50: Agent Login Settings

    If enabled, the UCM6510 will report (to the agent) the duration of time of Report Hold Time the call before the caller is connected to the agent. The default setting is "No". If enabled, users will be disconnected after the configured number of seconds.

  • Page 124: Extension Groups

    EXTENSION GROUPS The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.

  • Page 125: Figure 52: Select Extension Group In Outbound Route

    Figure 52: Select Extension Group in Outbound Route Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 124 of 192...

  • Page 126: Pickup Groups

    PICKUP GROUPS The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). CONFIGURE PICKUP GROUPS Pickup groups can be configured via web GUI->PBX->Call Features->Pickup Groups.

  • Page 127: Music On Hold

    8 KHz Mono format with size smaller than 5M.  Click on next to the sound file to delete it from the selected Music On Hold Class. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 126 of 192...

  • Page 128: Fax/T.38

    FAX/T.38 The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via web GUI->PBX->Internal Options->FAX/T.38. CONFIGURE FAX/T.38  Click on "Create New Fax Extension". In the popped up window, fill the extension, name and Email address to send the received Fax to.

  • Page 129: Sample Configuration To Receive Fax From Pstn Line

    Fax extension. SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describes how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. 1. Connect Fax machine to the UCM6510 FXS port.

  • Page 130: Figure 56: Configure Extension For Fax Machine

    Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 129 of 192...

  • Page 131: Sample Configuration For Fax-To-Email

    2. Go to UCM6510 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension. Figure 58: Create Fax Extension 3. Go to UCM6510 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "Yes".

  • Page 132: Figure 60: Inbound Route To Fax Extension

    5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as attachment. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 131 of 192...

  • Page 133: Disa

    DISA The UCM6510 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under web GUI->Call Features->DISA.  Click on "Create New IVR" to add a new DISA.  Click on to edit the DISA configuration.
  • Page 134 Digit Timeout the user is typing the extension. The default setting is 5 seconds. If enabled, during an active call, users can enter the UCM6510 hangup feature code (by default it's *0) to disconnect the call or hang up directly.

  • Page 135: Blf And Event List

    Besides BLF, users can also configure the phones to monitor event list. In this way, both local extensions on the same UCM6510 or remote extensions on the peer SIP trunk can be monitored. The event list settings is under web GUI->Call Features->Event List.

  • Page 136: Table 42: Event List Settings

    Special Extensions Valid format: 5000,5001,9000 Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the Firmware Version 1.0.0.5...
  • Page 137 BLF in order to monitor remote extensions. When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510 will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the SIP end points registers and subscribes to the local UCM6510 event list, it can obtain the remote extension status from this event list.

  • Page 138: Dial By Name

    IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 137 of 192...

  • Page 139: Figure 64: Dial By Name Group In Ivr Key Pressing Events

    Figure 64: Dial By Name Group In IVR Key Pressing Events Figure 65: Dial By Name Group In IVR Key Pressing Events Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 138 of 192...

  • Page 140: Figure 66: Configure Extension First Name And Last Name

    By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 139 of 192...

  • Page 141: Call Features

    CALL FEATURES The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6510 and describes how to use the call features. FEATURE CODES Table 43: UCM6510 Feature Codes Feature Maps ...
  • Page 142  Default code: *3.  Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress.  Options Audio Mix Record Disable Allow Caller: Enable the feature code on caller side only.
  • Page 143 *41 and follow the voice prompt to remove the number.  Default Code: **.  Call Pickup on Ringing To pick up a call for any extension xxxx, enter the code followed by the extension number xxxx. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 142 of 192...

  • Page 144: Call Recording

    CALL RECORDING The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk.

  • Page 145: Call Park

    The above recorded call's recording files are also listed under the UCM6510 web GUI->CDR->Recording Files. CALL PARK The UCM6510 provides call park and call pickup features via feature code. PARK A CALL There are two feature codes that can be used to park the call.

  • Page 146: Internal Options

    This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via web GUI->PBX->Internal Options.

  • Page 147: Internal Options/Jitter Buffer

    The default setting is "Yes". It is recommended to enable it for security purpose. "Yes", users could disable extension range pre-configured/configured on the UCM6510. The default setting is "No". The default extension range assignment is:  User Extensions: 1000-6299  Pick Extensions: 4000-4999  Auto Provision Extensions: 5000-6299 ...

  • Page 148: Internal Options/Rtp Settings

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The STUN Refresh default setting is 30 seconds. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 147 of 192...

  • Page 149: Iax Settings

    IAX SETTINGS The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings. IAX SETTINGS/GENERAL Table 48: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569.

  • Page 150: Iax Settings/Static Defense

    Configure the maximum number of unvalidated calls for all IP Max Unvalidated Call Numbers addresses. Call Number Limits Configure to limit the number of calls for a give IP address of IP range. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 149 of 192...
  • Page 151 Enter the IP address or a range of IP addresses to be considered for call number limits. IP or IP Range For example: 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 150 of 192...

  • Page 152: Sip Settings

    "No", the PBX waits up to about 2 seconds between digits. The default setting is "No". If set to "No", all transfers initiated by the endpoint in the UCM6510 will Allow Transfer be disabled (unless enabled in peers or users). The default setting is "Yes".

  • Page 153: Sip Settings/Misc

    Configure the domain in the "From:" header of the SIP message. It may From Domain be required by some providers for authentication. If enabled, the UCM6510 will add local host name and local IP to domain Auto Domain list. The default setting is "No".

  • Page 154: Sip Settings/Tcp And Tls

    Session Refresher UAC. SIP SETTINGS/TCP and TLS Table 54: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6510. The TCP Enable default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means TCP Bind Address binding to all interfaces.

  • Page 155: Sip Settings/Nat

    Configure a static address and port (optional) that will be used in External IP Address outbound SIP messages if the UCM6510 is behind NAT. If it's a hostname, it will only be looked up once. Specify an external host name, which is similar to External Address...

  • Page 156: Sip Settings/Tos

    The default setting is 120. Max Registration/Subscription Configure the maximum duration (in seconds) of incoming registration Time and subscription allowed by the UCM6510. The default setting is 3600. Min Registration/Subscription Configure the minimum duration (in seconds) of incoming registration Time and subscription allowed by the UCM6510.
  • Page 157 Configure whether the UCM6510 should generate inband ringing or not. The default setting is "Never".  Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6510 will send 180 Ringing if 183 Session Progress Generate In-Band Ringing has not been sent yet.

  • Page 158: Status And Reporting

    STATUS AND REPORTING PBX STATUS The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 68: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section.

  • Page 159: Extensions

    Click on [ + ] to expand the status detail table.  Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 158 of 192...

  • Page 160: Table 58: Extension Status

    Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.  Click on to refresh the extension status. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 159 of 192...

  • Page 161: Queues

    The agent is talking/busy. The agent has been logged out. On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. Other operations are also available in queue status section: ...

  • Page 162: Conference Rooms

    Click on [ - ] to hide the conference room details. INTERFACES STATUS This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports.

  • Page 163: Parking Lot

     Click on [ - ] to hide the interface details. PARKING LOT The UCM6510 supports call park using feature code. When there is call being parked, this section will display the parking lot status. Figure 73: Parking Lot Status...

  • Page 164: System Status

    Click on [ + ] to expand the parking lot details.  Click on [ - ] to hide the parking details. SYSTEM STATUS The UCM6510 system status can be accessed via web GUI->Status->System Status, which displays the following system information.  General ...

  • Page 165: Network

    NETWORK Under web GUI->Status->System Status->Network, users could check the network information for the UCM6510. Please see details in the following table. Table 63: System Status->Network Status -> System Status -> Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device.

  • Page 166: Resource Usage

    Figure 74: System Status->Storage Usage RESOURCE USAGE When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.

  • Page 167: System Events

    SYSTEM EVENTS The UCM6510 can monitor important system events, log the alerts and send Email notifications to the system administrator. ALERT EVENTS LIST The system alert events list can be found under web GUI->Status->System Events->Alert Events List. Click on to configure the parameters for each event.

  • Page 168: Figure 78: System Events->Alert Events Lists: Memory Usage

    4. System Reboot Figure 79: System Events->Alert Events Lists: System Reboot  Detect Cycle: The UCM6510 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 5. System Update Figure 80: System Events->Alert Events Lists: System Update...

  • Page 169: Alert Log

    Figure 82: System Events->Alert Log ALERT CONTACT Users could add administrator's Email address under web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 168 of 192...

  • Page 170: Cdr

    A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX. The CDR is composed of the following data fields on the UCM6510. ...

  • Page 171: Figure 84: Call Report

    If the entry has audio recording file for the call, the three icons on the most right column will be activated for users to select. In the following picture, the second entry has audio recording file for the call. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 170 of 192...

  • Page 172: Downloaded Cdr File

    It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 171 of 192...

  • Page 173: Figure 87: Downloaded Cdr File Sample - Source Channel And Dest Channel 1

    Figure 87: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6510, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.

  • Page 174: Statistics

    ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA STATISTICS CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.

  • Page 175: Recording Files

    Click on the title again can switch the sorting mode between ascending order or descending order. CDR API CONFIGURATION FILES The UCM6510 supports third party billing interface API for external billing software to access CDR on the PBX. The API uses HTTPS to request the CDR data matching given parameters as configured on the third party application.

  • Page 176: Table 67: Cdr Api Uri Parameters

    (Matches extensions 5300, 5302, containing multiple hyphens will be ignored. (The 5303, 5304, and any extension pattern "0-0" will match all non-numerical and empty containing 4 as the second strings). digit/character). Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 175 of 192...
  • Page 177 CDR API connector. Query 1: Request all records of calls placed on extension 5300 which last between 8 and 60 seconds (inclusive), with results in CSV format. https://192.168.254.200:8088/cdrapi?format=CSV&caller=5300&minDur=8&maxDur=60 -OR- https://192.168.254.200:8088/cdrapi?caller=5300&minDur=8&maxDur=60 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 176 of 192...
  • Page 178 Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV format. https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06: 00&numRecords=200&offset=0 -THEN- https://192.168.254.200:8088/cdrapi?sstartTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-0 6:00&numRecords=200&offset=200 -THEN- https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06: 00&numRecords=200&offset=400 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 177 of 192...
  • Page 179 The following are examples of each of the output formats for the same data set. CSV: AcctId,accountcode,src,dst,dcontext,clid,channel,dstchannel,lastapp,lastdata,start,answer,end,duration ,billsec,disposition,amaflags,uniqueid,userfield,channel_ext,dstchannel_ext,service 62,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 11:46:40,2013-12-03 11:46:43,2013-12-03 11:46:49,9,6,ANSWERED,DOCUMENTATION,1386092800.0,EXT,5300,5301,s 63,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 14:01:41,2013-12-03 14:01:43,2013-12-03 14:01:46,5,3,ANSWERED,DOCUMENTATION,1386100901.0,EXT,5300,5301,s 64,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000002,SIP/5301-00000003,Dial,SIP/5301,60,,2013-12-03 14:02:23,2013-12-03 14:02:27,2013-12-03 14:02:31,8,4,ANSWERED,DOCUMENTATION,1386100943.2,EXT,5300,5301,s Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 178 of 192...
  • Page 180 "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:02:23", "answer": "2013-12-03 14:02:27", "end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" } Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 179 of 192...

  • Page 181: Upgrading And Maintenance

    UPGRADING AND MAINTENANCE UPGRADING The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload. UPGRADING VIA NETWORK The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.

  • Page 182: Upgrading Via Local Upload

    GUI to check the firmware version. UPGRADING VIA LOCAL UPLOAD If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via web GUI. Please follow the steps below to upload firmware locally.

  • Page 183: Figure 93: Upgrading Firmware Files

    Wait until the upgrading process is successful and a window will be popped up in the web GUI. Figure 94: Reboot UCM6510  Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual...

  • Page 184: No Local Firmware Servers

    Microsoft IIS web server. BACKUP The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual...

  • Page 185: Local Backup

    GUI->Maintenance->Backup->Local Backup. Before creating new backup file, select the backup option first.  If the Config-File is selected only, the backup file will be saved in the flash of the UCM6510.  If Voice-File, Voicemail-File, Voice-Records, CDR or VFAX is selected, external storage devices (USB Flash drive or SD Card) will be required because the backup file might be too large.

  • Page 186: Restore Configuration From Backup File

    If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will Firmware Version 1.0.0.5...

  • Page 187: Cleaner

    Click on to restore from the backup file. Figure 97: Restore UCM6510 From Backup File Note:  The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.

  • Page 188: Reset And Reboot

    User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.  All: All the configurations and data will be reset to factory default. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 187 of 192...

  • Page 189: Syslog

    The default syslog level for all modules is "error", which is recommended in your UCM6510 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6510 functions are as follows and users can turn on "notic" and "verb" levels besides "error" level.

  • Page 190: Ethernet Capture

    (host, src, dst, net, protocol, port, port range) before starting capturing the trace. IP PING Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 189 of 192...

  • Page 191: Traceroute

    Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 102: Traceroute PRI SIGNALING TRACE Please see section [DIGITAL TRUNK TROUBLESHOOTING] Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 190 of 192...

  • Page 192: Experiencing The Ucm6510 Series Ip Pbx

    Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

  • Page 193: Ucm6510 Ip Pbx User Manual

    —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 192 of 192...

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