Grandstream Networks UCM6510 User Manual
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Grandstream Networks UCM6510 User Manual

Grandstream networks ucm6510 ip pbx user manual
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UCM6510 IP PBX
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  • Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual...
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  • Page 3: Table Of Contents

    UCM6510 IP PBX User Manual Index CHANGE LOG ..................12 FIRMWARE VERSION 1.0.0.25 ......................12 WELCOME ....................13 PRODUCT OVERVIEW ................15 FEATURE HIGHTLIGHTS ........................15 TECHNICAL SPECIFICATIONS ......................16 INSTALLATION ..................19 EQUIPMENT PACKAGING ......................... 19 CONNECT YOUR UCM6510 ......................19 CONNECT THE UCM6510 ......................
  • Page 4 EMAIL TO USER ..........................82 ANALOG TRUNKS .................. 85 ANALOG TRUNKS CONFIGURATION ....................85 PSTN DETECTION ..........................87 ANALOG HARDWARE CONFIGURATION ..................91 DIGITAL TRUNKS ..................93 DIGITAL HARDWARE CONFIGURATION ..................93 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 2 of 233...
  • Page 5 VOICEMAIL .................... 139 CONFIGURE VOICEMAIL ........................ 139 ACCESS VOICEMAIL ........................140 VOICEMAIL EMAIL SETTINGS ......................141 CONFIGURE VOICEMAIL GROUP ....................143 RING GROUP ..................145 CONFIGURE RING GROUP ......................145 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 3 of 233...
  • Page 6 PARK A CALL ..........................177 RETRIEVE THE PARKED CALL ....................177 INTERNAL OPTIONS ................179 INTERNAL OPTIONS/GENERAL ..................... 179 INTERNAL OPTIONS/JITTER BUFFER ................... 181 INTERNAL OPTIONS/RTP SETTINGS .................... 181 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 4 of 233...
  • Page 7 CDR ..............................207 DOWNLOADED CDR FILE ......................209 STATISTICS ..........................211 RECORDING FILES ........................212 CDR API CONFIGURATION FILES ................... 213 UPGRADING AND MAINTENANCE ............219 UPGRADING ............................. 219 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 5 of 233...
  • Page 8 ETHERNET CAPTURE ......................228 IP PING ............................228 TRACEROUTE ........................... 229 PRI/SS7/MFC/R2 SIGNALING TRACE ..................229 ANALOG RECORD TRACE ....................... 230 EXPERIENCING THE UCM6510 SERIES IP PBX ......... 233 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 6 of 233...
  • Page 9 Table 2: UCM6510 Equipment Packaging ....................19 Table 3: LCD Menu Options ........................24 Table 4: UCM6510 LED INDICATORS ....................... 25 Table 5: UCM6510 Network Settings->Basic Settings ................31 Table 6: UCM6510 Network Settings->802.1X ................... 37 Table 7: UCM6510 Network Settings->Static Routes ................. 38 Table 8: UCM6510 Network Settings->Port Forwarding ................
  • Page 10 Table 47: FAX/T.38 Settings ........................159 Table 48: DISA Settings ..........................163 Table 49: Event List Settings ........................166 Table 50: UCM6510 Feature Codes ......................173 Table 51: Internal Options/General ......................179 Table 52: Internal Options/Jitter Buffer ...................... 181 Table 53: Internal Options/RTP Settings ....................181 Table 54: Internal Options/STUN Monitor ....................
  • Page 11 Figure 13: UCM6510 Static Route Configuration ..................39 Figure 14: UCM6510 Port Forwarding Configuration ................. 41 Figure 15: GXP2160 Web Access Using UCM6510 Port Forwarding ............41 Figure 16: Create New Firewall Rule ......................43 Figure 17: Configure Dynamic Defense ...................... 45 Figure 18: LDAP Server Configurations ......................
  • Page 12 Figure 39: UCM6510 PSTN Detection ......................88 Figure 40: UCM6510 PSTN Detection: Auto Detect ................... 89 Figure 41: UCM6510 PSTN Detection: Semi-Auto Detect ................. 89 Figure 42: FXS Ports Signaling Preference ....................91 Figure 43: FXO Ports ACIM Settings ......................91 Figure 44: Digital Hardware Configuration ....................
  • Page 13 Figure 110: Reboot UCM6510 ........................221 Figure 111: Local Backup .......................... 223 Figure 112: Data Sync ..........................224 Figure 113: Restore UCM6510 from Backup File ..................225 Figure 114: Cleaner ........................... 226 Figure 115: Reset and Reboot ........................227 Figure 116: Ethernet Capture ........................228 Figure 117: PING............................

  • Page 14: Ucm6510 Ip Pbx User Manual

    CHANGE LOG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.0.25 ...

  • Page 15: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adapter with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.
  • Page 16 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual...

  • Page 17: Product Overview

    Redundant power supply, advanced support for Hot Standby Clustering and High Availability to minimize system down time (pending)  Automatic export of previous day’s data; periodically cleans up user data Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 15 of 233...

  • Page 18: Technical Specifications

    H.264, H.263, H.263+ Layer 3 QoS, Layer 2 QoS Signaling and Control In Audio, RFC2833, and SIP INFO DTMF Methods Digital Signaling PRI, SS7, MFC/R2 TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of Grandstream Provisioning Protocol and endpoints ZeroConfig (DHCP Option 66/multicast Plug-and-Play...
  • Page 19 A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS Compliance 60950, AS/ACIF S002  ITU-T K.21 (Basic Level); UL 60950 (power adapter)  T1: TIA-968-B Section 5.2.4  E1: TBR12/TBR13, E1: AS/ACIF Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 17 of 233...
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  • Page 21: Installation

    INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. EQUIPMENT PACKAGING Table 2: UCM6510 Equipment Packaging...

  • Page 22: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out

    UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).

  • Page 23: Safety Compliances

    Warning: Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. Firmware Version 1.0.0.25...
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  • Page 25: Getting Started

    This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 extension registered on a SIP phone as described at the end of this section.

  • Page 26: Table 3: Lcd Menu Options

    Time Clock) test pattern. Check the system time from LCD idle screen by pressing "DOWN" button, or from web GUI->System Status->General page. After the test, reboot the device manually and the device will display Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 24 of 233...

  • Page 27: Use The Led Indicators

     Port: Web access port number. By default it's 8089 USE THE LED INDICATORS The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510 LED INDICATORS LED Indicator...

  • Page 28: Use The Web Gui

    USE THE WEB GUI ACCESS WEB GUI The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE (version 8+), Mozilla Firefox, Google Chrome and etc.

  • Page 29: Web Gui Configurations

    Note: By default, the UCM6510 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6510 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web browser and the web page will be redirected to: https://192.168.40.167:8089...

  • Page 30: Save And Apply Changes

    Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in. Figure 5: UCM6510 web GUI Language SAVE AND APPLY CHANGES Click on "Save" button after configuring the web GUI options in one page. After saving all the changes, make sure click on "Apply Changes"...

  • Page 31: Make Your First Call

    Figure 6: UCM6510 web GUI: Apply Changes MAKE YOUR FIRST CALL Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
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  • Page 33: System Settings

    Settings and NTP Server settings. NETWORK SETTINGS After successfully connecting the UCM6510 to the network for the first time, users could log in the web GUI and go to Settings->Network Settings to configure the network parameters for the device. Select each tab in web GUI->Settings->Network Settings page to configure LAN/WAN settings, 802.1X and...
  • Page 34 Enter the subnet mask address for static IP settings. The default setting is Subnet Mask 255.255.0.0. Gateway IP Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 32 of 233...
  • Page 35 LAN 1 / LAN 2 (when Method is set to "Dual") If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN Default Interface port) and then configure network settings for LAN 1 and LAN 2.

  • Page 36: Figure 7: Ucm6510 Network Interface Method: Route

    Figure 7: UCM6510 Network Interface Method: Route  Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 34 of 233...

  • Page 37: Figure 8: Ucm6510 Network Interface Method: Switch

    Figure 8: UCM6510 Network Interface Method: Switch  Method: Dual Both WAN port and LAN port are used for uplink connection. WAN port will be mapped to LAN 1 interface; LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface"...

  • Page 38: Figure 9: Ucm6510 Network Interface Method: Dual

    Internet or other LAN resources. The UCM6510 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6510 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Figure 10: UCM6510 Using 802.1X as Client Firmware Version 1.0.0.25...

  • Page 39: Table 6: Ucm6510 Network Settings->802.1X

    Figure 11: UCM6510 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6510. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated...

  • Page 40: Static Routes

    A static route is a pre-determined path that the network traffic travels to reach a specific host or network. On the UCM6510, the static route function allows the device to use manually configured routes, rather than dynamically assigned routes or default gateway configured in the UCM6510 web GUI->Network Settings->Basic Settings to forward traffic.

  • Page 41: Figure 12: Ucm6510 Static Route Sample

    In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a static route on the UCM6510 so that the phones in isolated networks can make calls between each other. Figure 13: UCM6510 Static Route Configuration Firmware Version 1.0.0.25...

  • Page 42: Port Forwording

     The UCM6510 network mode is set to “Route”  The UCM6510 WAN port is connected to uplink switch, with a public IP address configured, e.g. 1.1.1.1.  The UCM6510 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x.

  • Page 43: Figure 14: Ucm6510 Port Forwarding Configuration

    Figure 14: UCM6510 Port Forwarding Configuration This will allow users to access the GXP2160 web UI from public side, by typing in address “1.1.1.1:8088”. Figure 15: GXP2160 Web Access Using UCM6510 Port Forwarding Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual...

  • Page 44: Firewall

    FIREWALL The UCM6510 provides users firewall configurations to prevent certain malicious attack to the UCM6510 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6510 also provides Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE.

  • Page 45: Table 10: Typical Firewall Settings

    Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options.

  • Page 46: Dynamic Defense

    UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6510.

  • Page 47: Figure 17: Configure Dynamic Defense

    192.168.1.4 The following figure shows a configuration example like this:  If a host at IP address 192.168.40.7 initiates more than 20 TCP connections to the UCM6510 within 1 minute, it will be added into UCM6510 blacklist.  This host 192.168.40.7 will be blocked by the UCM6510 for 300 seconds.

  • Page 48: Fail2Ban

    SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6510 will take action to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system.

  • Page 49: Ldap Server

    All the phonebooks in the UCM6510 LDAP server have the same Base DN "dc=pbx,dc=com". If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks.

  • Page 50: Figure 18: Ldap Server Configurations

    Figure 18: LDAP Server Configurations The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.

  • Page 51: Ldap Phonebook

    The default LDAP phonebook will then be updated automatically. A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 21: Add LDAP Phonebook Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 49 of 233...

  • Page 52: Ldap Client Configurations

    Assuming the server base dn is "dc=pbx,dc=com", configure the LDAP clients as follows (case insensitive): Base DN: dc=pbx,dc=com Login DN: Please leave this field empty Password: Please leave this field empty Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 50 of 233...
  • Page 53 Anonymous: Please enable this option Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...

  • Page 54: Http Server

    Figure 23: GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC's web browser (e.g., 192.168.40.50).

  • Page 55: Email Settings

    EMAIL SETTINGS The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via web GUI- >Settings->Email Settings.

  • Page 56: Figure 24: Ucm6510 Email Settings

    Specify the sender's Email address. Sender For example, pbx@example.mycompany.com. The following figure shows a sample Email settings on the UCM6510, assuming the Email is using smtp.gmail.com as the SMTP server and the port number is 465. Figure 24: UCM6510 Email Settings Once the configuration is finished, click on "Save"...

  • Page 57: Time Settings

    TIME SETTINGS AUTO TIME UPDATING The current system time on the UCM6510 is displayed on the upper right of the web page. It can also be found under web GUI->Status->System Status->General. To configure the UCM6510 to update time automatically, go to web GUI->Settings->Time Settings->...

  • Page 58: Table 16: Auto Time Updating

    Table 16: Auto Time Updating Specify the URL or IP address of the NTP server for the UCM6510 to Remote NTP Server synchronize date time. default server ntp.ipvideotalk.com. If set to "Yes", the UCM6510 is allowed to get provisioned for Time Zone Enable DHCP Option 2 from DHCP Option 2 in the local server automatically.

  • Page 59: Set Time Manually

    Manually setup time will take effect immediately after saving and applying change in the web UI. If users would like to reboot the UCM6510 and keep the manually setup time setting, please make sure "Remote NTP Server", "Enable DHCP Option 2" and "Enable DHCP Option 42" options under Web GUI->Settings- >Time Settings->Time Auto Updating page are unchecked or set to empty.

  • Page 60: Ntp Server

    NTP SERVER The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6510 as the NTP server, set "Enable NTP server" to "Yes" under web GUI->Settings- >Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server.

  • Page 61: Provisioning

    LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM6510 LDAP server. This section explains how zero config works on the UCM6510. The settings for this feature can be accessed via web GUI->PBX->Basic/Call Routes->Zero Config.

  • Page 62: Figure 27: Ucm6510 Zero Config

    When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6510 and reboot again to take the new configuration.

  • Page 63: Table 17: Auto Provision Settings

    This feature is for the GXP series phones that Enable Pick Extension support selecting extension to be provisioned via phone's LCD. The default setting is disabled. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 61 of 233...

  • Page 64: Manual Provisioning

    Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is enabled during provisioning. After the configuration on the UCM6510 web GUI, click on "Save" and "Apply Changes". Once the phone boots up and picks up the config file from the UCM6510, it will take the configuration right away.

  • Page 65: Assignment

    Hot-Desking can also be enabled from this edit page. Figure 31: Assign Extension To Device Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 63 of 233...

  • Page 66: Create New Device

    After saving the edit dialog, the XML config file will be generated in the UCM6510. Reboot the phone or trigger the phone to download the config file by clicking on icon for the entry in the zero config device list.

  • Page 67: Extensions

    Configure voicemail password (digits only) for the user to access the Voicemail Password voicemail box. A random numeric password is automatically generated when the extension is created. It is recommended to use the random Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 65 of 233...
  • Page 68 “Public Mode”. On the device, users can log in and log out Support Hot-Desking Mode using the SIP UserID and password. If enabled on the UCM6510, the SIP Password for the extension will accept only alphabet characters and digits;...
  • Page 69 "Check Prompt List" under web GUI->PBX- >Internal Options->Language. SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports.

  • Page 70: Create New Iax Extension

    Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the default Email address in Fax setting page under UCM6510 web GUI- Fax Detection >PBX->Internal Options->Fax/T.38.

  • Page 71: Table 19: Iax Extension Configuration Parameters

    Call Forward Busy rejected or the extension is in talking/busy status. If not configured, the Call Forward Busy feature is deactivated. The default setting is Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 69 of 233...
  • Page 72 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options: General Preference. The valid range Ring Timeout is between 5 seconds and 600 seconds.

  • Page 73: Create New Fxs Extension

    "Create New User"->"Create New FXS Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows. Table 20: FXS Extension Configuration Parameters General Extension The extension number associated with the user. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 71 of 233...
  • Page 74 Configure the number of seconds to ring the user before the call is Ring Timeout forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 72 of 233...
  • Page 75 UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device.
  • Page 76 If enabled, Fax Pass-through cannot be used. If enabled, users will not need enter the "PIN Set" required by the Skip Trunk Auth outbound rule to make outbound calls. The default setting is "No". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 74 of 233...

  • Page 77: Batch Add Extensions

    If not specified, the default ring timeout is 60 seconds on the Ring Timeout UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options: General Preference. The valid range is between 5 seconds and 600 seconds.
  • Page 78 NAT port open. The default setting is "Yes". Configure the number of seconds for the host to be up for Keep-alive. The Keep-alive Frequency default setting is 60 seconds. Other Settings Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 76 of 233...

  • Page 79: Batch Add Iax Extensions

    Under web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add IAX Extensions". Table 22: Batch Add IAX Extension Parameters General Configure the starting extension number of the batch of extensions to be Start Extension added. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 77 of 233...
  • Page 80 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options: General Preference. The valid range Ring Timeout is between 5 seconds and 600 seconds.
  • Page 81 Codec Preference ADPCM, LPC10, H.264, H.263 and H.263p. In the selected codec list, users can click on UP or DOWN arrow to adjust the order for the codec priority. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 79 of 233...

  • Page 82: Edit Extension

    Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings. ...

  • Page 83: Export Extensions

    EXPORT EXTENSIONS The extensions configured on the UCM6510 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt. Figure 33: Export Extensions The exported csv file can also serve as a template for users to fill in desired extension information to be imported to the UCM6510.

  • Page 84: Email To User

    PC for uploading. 6. Click on "Save" to import the csv file. 7. Click on "Apply Changes" to apply the imported file on the UCM6510. EMAIL TO USER Once the extensions are created with Email address, the PBX administrator can click on button “Email To User”...

  • Page 85: Figure 36: Email To User: Account Registration Information And Qr Code

    Figure 36: Email To User: Account Registration Information and QR Code Figure 37: Email To User: LDAP Client Information and QR Code Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 83 of 233...
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  • Page 87: Analog Trunks

    Polarity Reversal will be ignored. Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms. This is the periodic time (in ms) that the UCM6510 will use to check on a Current Disconnect Threshold voltage drop in the line. The default setting is 200. The valid range is 50 (ms) to 3000.
  • Page 88 Ring Timeout This value can be used to configure how long it takes before the UCM6510 considers a non-ringing line with hangup activity. The default setting is 8000. Configure the RX gain for the receiving channel of analog FXO port. The RX Gain valid range is from -13.5 (dB) to + 12.0 (dB).

  • Page 89: Pstn Detection

    "Tone Country" option will be set as "Custom". PSTN DETECTION The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute.

  • Page 90: Figure 38: Ucm6510 Fxo Tone Settings

    Figure 38: UCM6510 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 39: UCM6510 PSTN Detection  If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect.

  • Page 91: Figure 40: Ucm6510 Pstn Detection: Auto Detect

    5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6510 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process.

  • Page 92: Table 24: Pstn Detection For Analog Trunk

    (Source Channel) and another channel will be used as callee (Destination Channel). The UCM6510 will control the call to be established and hang up between caller and callee to finish the detection.

  • Page 93: Analog Hardware Configuration

    For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on "Detect" for the UCM6510 to automatically detect the ACIM value. The detecting value will be automatically filled into the settings.

  • Page 94: Table 25: Analog Hardware Configuration Parameters

    Configure the type of Message Waiting Indicator on FXS lines. The default setting is "FSK". FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 92 of 233...

  • Page 95: Digital Trunks

    DIGITAL TRUNKS The UCM6510 supports E1/T1/J1 which are physical connection technology used in digital network. T1 is the North American standard, J1 is used in Japan, whereas E1 is the European standard. UCM6510 supports three signaling protocols: PRI, MFC/R2 and SS7. PRI provides a varying number of channels depending on the standards in the country of implementation (E1, T1 or J1);...

  • Page 96: Table 26: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe

    The UCM6510 currently supports E1, T1 and J1 digital hardware type. When different signaling is selected for E1, T1 or J1, the settings in basic options and advanced options will be different. The following tables list all the settings to configure digital ports when selecting each signaling.
  • Page 97 If enabled, the local UCM6510 will play ringback tone to the caller. Otherwise, the caller will listen to the tone from peer device. The default setting is disabled. Advanced Settings Select switch type.  EuroISDN: EuroISDN (common in Europe) ...

  • Page 98: Table 27: Digital Hardware Configuration Parameters: E1 - Ss7

    Configure the RX gain for the receiving channel of digital port. The valid RX Gain range is from -24dB to +12dB. TX Gain Configure the TX Gain for the transmitting channel of digital port. The Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 96 of 233...

  • Page 99: Table 28: Digital Hardware Configuration Parameters: E1 - Mfc/R2

     Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. MFC/R2 multinational adaption. UCM6510 supports MFC/R2 standards by ITU and MFC/R2 standards in different countries or regions including Variant Argentina, Brazil, China, Czech Republic, Colombia, Ecuador, Indonesia, Mexico, the Philippines and Venezuela.
  • Page 100 -24dB to +12dB. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device. The default setting is disabled.

  • Page 101: Table 29: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe

    Select alaw or ulaw. If set to default, ulaw will be used for T1/J1. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device.

  • Page 102: Table 30: Digital Hardware Configuration Parameters: T1/J1 - Ss7

    Table 30: Digital Hardware Configuration Parameters: T1/J1 - SS7 Basic Settings All E1/T1/J1 spans generate a clock signal on their transmit side. The Clock parameter determines whether the clock signal from the far end of the Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 100 of 233...
  • Page 103 Calling Nature of Address Indicator Users can select "Unknown", "Subscriber", "National", "International" or "Dynamic". International Prefix Configure the prefix in PRI Local Dial Plan and PRI Dial Plan for each Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 101 of 233...

  • Page 104: Digital Trunk Configuration

    If “Keep Trunk CID” is enabled, the CallerID configured for the trunk will be used.  If the above two are missing, the "Global Outbound CID" defined in web GUI->PBX->Internal Options->General will be used. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 102 of 233...

  • Page 105: Direct Outward Dialing (Dod) Via Digital Trunks

    [DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS] DIGITAL TRUNK TROUBLESHOOTING After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, users can go to capture signaling trace on the UCM6510 web UI for troubleshooting purpose.

  • Page 106: Figure 45: Troubleshooting Digital Trunks

    Figure 45: Troubleshooting Digital Trunks After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Firmware Version 1.0.0.25...

  • Page 107: Data Trunk

    DATA TRUNK The UCM6510 E1/T1/J1 interface also supports data trunk function that allows users to access Internet. Users can select HDLC, HDLC-ETH, Cisco and PPP protocol for the data trunk. To use data trunk, 1. Go to web UI->PBX->Ports Config->Digital Hardware page and click to create a new group.

  • Page 108: Table 32: Data Trunk Configuration Parameters

    Channel Group trunk. Users will need create a new group under web UI->PBX->Ports Config->Digital Hardware page for this purpose. Select the protocol used for the data trunk. The UCM6510 supports Encapsulation HDLC, HDLC-ETH, PPP and Cisco. Configure the local IP address for the data port. This IP address shouldn’t Local IP conflict with the WAN or LAN side IP of the UCM6510.

  • Page 109: Voip Trunks

    VOIP TRUNKS VOIP TRUNK CONFIGURATION VoIP trunks can be configured in UCM6510 under web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk.  Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.
  • Page 110 Select audio and video codec for the VoIP trunk. The available codecs Codec Preference are: PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263 and H.263p. In the selected codec list, Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 108 of 233...
  • Page 111 Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk.
  • Page 112 Password Enter the password to register to the trunk from the provider. This is the authentication ID for the UCM6510 to register to the trunk if Auth ID required by the provider. If not specified, the CallerID name will be used for authentication.

  • Page 113: Table 34: Iax Trunk Configuration Parameters

    Configure where to get the destination ID of an incoming SIP call, from DID Mode SIP Request-line or To-header. The default is set to "Request-line". If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
  • Page 114 PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
  • Page 115 Password Enter the password to register to the trunk from the provider. This is the authentication ID for the UCM6510 to register to the trunk if Auth ID required by the provider. If not specified, the CallerID name will be sued for authentication.

  • Page 116: Direct Outward Dialing (Dod) Via Voip Trunks

    DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.

  • Page 117: Figure 48: Dod Extension Selection

    6. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 49: Edit DOD Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 115 of 233...
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  • Page 119: Call Routes

    CALL ROUTES OUTBOUND ROUTES In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
  • Page 120 The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 118 of 233...

  • Page 121: Inbound Routes

    Click on "Blacklist" button to configure blacklist for all inbound routes.  Click on to edit the inbound route.  Click on to delete the inbound route. INBOUND RULE CONFIGURATIONS Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 119 of 233...

  • Page 122: Table 36: Inbound Rule Configuration Parameters

    This setting is used to compare with the outbound trunk's permission level when the inbound call dials out via a trunk on the UCM6510. Therefore, it's usually used only when the "Default Destination" is set to "By DID".
  • Page 123   By DID When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination".

  • Page 124: Blacklist Configurations

    Configure the number of digits to be stripped in "Strip" option.  Dial By Name BLACKLIST CONFIGURATIONS In the UCM6510, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature, manage the Blacklist by clicking on "Blacklist". Figure 50: Blacklist Configuration Parameters ...
  • Page 125 Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 123 of 233...
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  • Page 127: Conference Bridge

    CONFERENCE BRIDGE The UCM6510 supports Conference Bridge allowing 64 participants with up to 8 bridges at the same time. The conference bridge configurations can be accessed under web GUI->PBX->Call Features- >Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges.
  • Page 128 Public Mode call. The default setting is "Yes". Play Hold Music For First If enabled, the UCM6510 will play Hold music to the first participant in the Caller conference until another user joins in. The default setting is "No". Select the music on hold class to be played in conference call. This option shows up if "Play Hold Music For First Caller"...

  • Page 129: Join A Conference Call

    INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6510 conference bridge, there are two ways to invite other parties to join the conference. ...

  • Page 130: During The Conference

    During the conference call, users can manage the conference from web GUI or IVR.  Manage the conference call from web GUI. Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be listed. ...

  • Page 131: Record Conference

    Note: When there is participant in the conference, the conference bridge configuration cannot be modified. RECORD CONFERENCE The UCM6510 allows users to record the conference call and retrieve the recording from web GUI->PBX- >Call Features->Conference. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual...

  • Page 132: Figure 52: Conference Recording

    The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Figure 52: Conference Recording Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 130 of 233...

  • Page 133: Ivr

    UCM6510 will consider the entries complete. The default timeout is 3 seconds. Response Timeout After playing the prompts in the IVR, the UCM6510 will wait for the DTMF Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual...
  • Page 134 "Default" which is the selected voice prompt language under web GUI->PBX->Internal Options->Language. The dropdown list shows Language all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under web GUI->PBX->Internal Options- >Language.

  • Page 135: Create Ivr Prompt

    GUI->PBX->Internal Options->IVR Prompt page directly. Figure 53: Click On Prompt To Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios.

  • Page 136: Upload Ivr Prompt

     Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the extension for recording the IVR prompt from the phone.  Pick up the call from the extension and start the recording following the voice prompt.

  • Page 137: Language Settings For Voice Prompt

    LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6510 supports multiple languages in web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English (United States) Arabic Chinese Dutch English (United Kingdom) French German...

  • Page 138: Figure 56: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 57: Voice Prompt Package List Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 136 of 233...

  • Page 139: Figure 58: New Voice Prompt Language Added

    Click on to download the language to the UCM6510. The installation will be automatically started once the downloading is finished. Figure 58: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6510 system voice prompt or delete it from the UCM6510.
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  • Page 141: Voicemail

    VOICEMAIL CONFIGURE VOICEMAIL If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under web GUI->PBX->Call Features->Voicemail. Table 40: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting.

  • Page 142: Access Voicemail

    The default setting is "No". ACCESS VOICEMAIL If the voicemail is enabled for UCM6510 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompt to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.

  • Page 143: Voicemail Email Settings

    5 - Change your password * - Return to the main menu VOICEMAIL EMAIL SETTINGS The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Firmware Version 1.0.0.25...

  • Page 144: Table 42: Voicemail Email Settings

    ${VM_CALLERID}: The caller ID of the person who has left the message  ${VM_MSGNUM}: The number of messages in the mailbox  ${VM_DATE}: The date and time when the message is left Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 142 of 233...

  • Page 145: Configure Voicemail Group

    Click on "Load Default Settings" button to view the default template as an example. CONFIGURE VOICEMAIL GROUP The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under web GUI->PBX->Call Features->Voicemail Group.
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  • Page 147: Ring Group

    RING GROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. CONFIGURE RING GROUP Ring group settings can be accessed via web GUI->PBX->Call Features->Ring Group.

  • Page 148: Figure 62: Ring Group Configuration

    "Attach Recordings to E-mail" is enabled from web GUI->PBX- Email Address >Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 62: Ring Group Configuration Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 146 of 233...

  • Page 149: Paging And Intercom Group

    PAGING AND INTERCOM GROUP The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under web GUI->PBX->Call Features->Paging/Intercom. CONFIGURE PAGING/INTERCOM GROUP  Click on "Create New Paging/Intercom Group" to add paging/intercom group.

  • Page 150: Figure 64: Page/Intercom Group Settings

    Figure 64: Page/Intercom Group Settings  The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal Options- >Feature Codes directly.

  • Page 151: Call Queue

    CALL QUEUE The UCM6510 supports call queue by using static agents or dynamic agents. This sections describes the configuration of call queue under web GUI->PBX->Call Features->Call Queue. CONFIGURE CALL QUEUE Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.
  • Page 152 When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 150 of 233...

  • Page 153: Figure 66: Agent Login Settings

    If enabled, the UCM6510 will report (to the agent) the duration of time of Report Hold Time the call before the caller is connected to the agent. The default setting is "No". If enabled, users will be disconnected after the configured number of seconds.
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  • Page 155: Extension Groups

    EXTENSION GROUPS The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.

  • Page 156: Figure 68: Select Extension Group In Outbound Route

    Figure 68: Select Extension Group in Outbound Route Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 154 of 233...

  • Page 157: Pickup Groups

    PICKUP GROUPS The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). CONFIGURE PICKUP GROUPS Pickup groups can be configured via web GUI->PBX->Call Features->Pickup Groups.
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  • Page 159: Music On Hold

    16 bit, 8 KHz Mono in .wav format with size smaller than 5M.  Click on next to the sound file to delete it from the selected Music On Hold Class. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 157 of 233...
  • Page 160 In case the users have deleted the system MOH files, there are two ways to recover. 1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. Firmware Version 1.0.0.25...

  • Page 161: Fax/T.38

    FAX/T.38 The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via web GUI- >PBX->Internal Options->FAX/T.38. CONFIGURE FAX/T.38 ...

  • Page 162: Sample Configuration To Receive Fax From Pstn Line

    Fax extension. SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describes how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. 1. Connect Fax machine to the UCM6510 FXS port.

  • Page 163: Figure 72: Configure Extension For Fax Machine

    Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 161 of 233...

  • Page 164: Sample Configuration For Fax-To-Email

    2. Go to UCM6510 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension. Figure 74: Create Fax Extension 3. Go to UCM6510 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk with "FAX Detection" set to "No". 4. Go to UCM6510 web GUI->Basic/Call Routes->Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension.

  • Page 165: Disa

    DISA The UCM6510 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under web GUI->Call Features->DISA.  Click on "Create New DISA" to add a new DISA.  Click on to edit the DISA configuration.
  • Page 166 Digit Timeout the user is typing the extension. The default setting is 5 seconds. If enabled, during an active call, users can enter the UCM6510 hangup feature code (*0 by default) to disconnect the call or hang up directly. A Allow Hangup new dial tone will be heard shortly for the user to make a new call.

  • Page 167: Blf And Event List

    Besides BLF, users can also configure the phones to monitor event list. By using event list, local extensions on the same UCM6510 or remote extensions on the VOIP trunk can be monitored. The event list settings is under web GUI->Call Features->Event List.

  • Page 168: Table 49: Event List Settings

    Special Extensions Valid format: 5000,5001,9000 Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the Firmware Version 1.0.0.25...
  • Page 169 BLF in order to monitor remote extensions. When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510 will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status.
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  • Page 171: Dial By Name

    IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 169 of 233...

  • Page 172: Figure 79: Dial By Name Group In Ivr Key Pressing Events

    Figure 79: Dial By Name Group In IVR Key Pressing Events Figure 80: Dial By Name Group In Inbound Route Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 170 of 233...

  • Page 173: Figure 81: Configure Extension First Name And Last Name

    By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 171 of 233...
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  • Page 175: Call Features

    CALL FEATURES The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6510 and describes how to use the call features. FEATURE CODES Table 50: UCM6510 Feature Codes Feature Maps ...
  • Page 176  Default code: *3.  Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress. Audio Mix Record ...
  • Page 177  Default Code: *41. Blacklist Remove  To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 175 of 233...

  • Page 178: Call Recording

    CALL RECORDING The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk.

  • Page 179: Call Park

    Figure 82: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6510 web GUI->CDR->Recording Files. CALL PARK The UCM6510 provides call park and call pickup features via feature code. PARK A CALL There are two feature codes that can be used to park the call.
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  • Page 181: Internal Options

    This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via web GUI->PBX->Internal Options.
  • Page 182  Pick Extensions: 4000-4999 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6510. There are two related options in zero config page->Auto Provision Settings, "Pick Extension Ranges Extension Segment" and "Enable Pick Extension". If "Enable Pick Extension"...

  • Page 183: Internal Options/Jitter Buffer

    This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6510 to provision the end device.  Conference Extensions: 6300-6399  Ring Group Extensions: 6400-6499  Queue Extensions: 6500-6599  Voicemail Group Extensions: 6600-6699 ...

  • Page 184: Internal Options/Stun Monitor

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The default STUN Refresh setting is 30 seconds. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 182 of 233...

  • Page 185: Iax Settings

    IAX SETTINGS The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings. IAX SETTINGS/GENERAL Table 55: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569.

  • Page 186: Iax Settings/Static Defense

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call IP or IP Range number limits. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 184 of 233...
  • Page 187 For example: 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 185 of 233...
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  • Page 189: Sip Settings

    PBX waits up to about 2 seconds between digits. The default setting is "No". If set to "No", all transfers initiated by the endpoint in the UCM6510 will be Allow Transfer disabled (unless enabled in peers or users). The default setting is "Yes".

  • Page 190: Sip Settings/Misc

    Configure the domain in the "From:" header of the SIP message. It may From Domain be required by some providers for authentication. If enabled, the UCM6510 will add local host name and local IP to domain Auto Domain list. The default setting is "No".

  • Page 191: Sip Settings/Tcp And Tls

    Note: The configuration in this section require system reboot to take effect. Table 61: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6510. The TCP Enable default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding TCP Bind Address to all interfaces.

  • Page 192: Sip Settings/Nat

    Configure a static address and port (optional) that will be used in External IP Address outbound SIP messages if the UCM6510 is behind NAT. If it's a hostname, it will only be looked up once. Specify an external host name, which is similar to External Address...

  • Page 193: Sip Settings/Tos

    Configures the externally mapped TLS port when UCM6510 is behind a External TLS Port static NAT or PAT. Specify a list of network addresses that are considered inside of the NAT network. Multiple entries are allowed. If not configured, the external IP address will not be set correctly.
  • Page 194 Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6510 will send 180 Ringing if 183 Session Progress has Generate In-Band Ringing not been sent yet. If audio path is established already with 183 then send in-band ringing.

  • Page 195: Status And Reporting

    STATUS AND REPORTING PBX STATUS The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 83: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section.

  • Page 196: Extensions

    Click on [ + ] to expand the status detail table.  Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 194 of 233...

  • Page 197: Table 65: Extension Status

    Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.  Click on to refresh the extension status. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 195 of 233...

  • Page 198: Queues

    The agent is talking/busy. The agent has been logged out. On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. Other operations are also available in queue status section: ...

  • Page 199: Conference Rooms

    Click on [ - ] to hide the conference room details. INTERFACES STATUS This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports.
  • Page 200 PoE is used PoE is not used Power 1/2 Power supply is working Power supply is abnormal No power supply LAN/WAN/Heart Beat Connected Not connected Digital Port T1/E1/J1 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 198 of 233...

  • Page 201: Digital Channels Status

    Click on [ + ] to expand the interface details.  Click on [ - ] to hide the interface details. DIGITAL CHANNELS STATUS This section displays the status of the digital trunks on the UCM6510. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 199 of 233...

  • Page 202: Parking Lot

     Click on [ + ] to expand the Digital Channels Status details.  Click on [ - ] to hide the Digital Channels Status details. PARKING LOT Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 200 of 233...

  • Page 203: System Status

    The UCM6510 supports call park using feature code. When there is call being parked, this section will display the parking lot status. Figure 89: Parking Lot Status Table 69: Parking Lot Status Caller ID Display the caller ID who parks the call.

  • Page 204: General

    GENERAL Under web GUI->Status->System Status->General, users could check the hardware and software information for the UCM6510. Please see details in the following table. Table 70: System Status->General Status ->System Status -> General Model Product model. Part Number Product part number.

  • Page 205: Storage Usage

    Figure 90: System Status->Storage Usage RESOURCE USAGE When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.

  • Page 206: System Events

    Figure 91: System Status->Resource Usage SYSTEM EVENTS The UCM6510 can monitor important system events, log the alerts and send Email notifications to the system administrator. ALERT EVENTS LIST The system alert events list can be found under web GUI->Status->System Events->Alert Events List.

  • Page 207: Figure 93: System Events->Alert Events Lists: Modify Admin Password

    Figure 93: System Events->Alert Events Lists: Modify Admin Password  Detect Cycle: The UCM6510 will initiate the admin password check based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 3. Memory Usage Figure 94: System Events->Alert Events Lists: Memory Usage...

  • Page 208: Alert Log

     Detect Cycle: The UCM6510 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 5. System Update Figure 96: System Events->Alert Events Lists: System Update  Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.

  • Page 209: Alert Contact

    A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX. The CDR is composed of the following data fields on the UCM6510. ...

  • Page 210: Table 72: Cdr Filter Criteria

    Specify "To" date and time to be filtered for the CDR report. Click on the field and the calendar will show for users to select the exact date and time. The call report will display as the following figure shows. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 208 of 233...

  • Page 211: Downloaded Cdr File

    .wav format; click to delete the recording file (the call record entry will not be deleted). Figure 101: Call Report Entry with Audio Recording File DOWNLOADED CDR FILE Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 209 of 233...

  • Page 212: Figure 102: Downloaded Cdr File Sample - Call To Shows "S

    Figure 103: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6510, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.

  • Page 213: Statistics

    ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA STATISTICS CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.

  • Page 214: Recording Files

    To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click on the title again can switch the sorting mode between ascending order or descending order. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 212 of 233...

  • Page 215: Cdr Api Configuration Files

    CDR API CONFIGURATION FILES The UCM6510 supports third party billing interface API for external billing software to access CDR on the PBX. The API uses HTTPS to request the CDR data matching given parameters as configured on the third party application. Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6510 first.

  • Page 216: Table 75: Cdr Api Uri Parameters

    00:00 UTC, while strings with a time of day specified (literal 'T' character separator in may also optionally specify a time zone offset - replace above three formats) '+' in time zone offset with '%2B' (see Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 214 of 233...
  • Page 217 Query 2: Request all records of calls placed on extension 5300 or in the range 6300-6399 to extensions starting with 5, with results in XML format. https://192.168.254.200:8088/cdrapi?format=XML&caller=5300,6300-6399&callee=5@ -OR- https://192.168.254.200:8088/cdrapi?cdrapi?format=XML&caller=5300&caller=6300-6399&callee=5@ Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 215 of 233...
  • Page 218 Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV format. https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59- 06:00&numRecords=200&offset=0 -THEN- https://192.168.254.200:8088/cdrapi?sstartTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59- 06:00&numRecords=200&offset=200 -THEN- https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59- 06:00&numRecords=200&offset=400 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 216 of 233...
  • Page 219 The following are examples of each of the output formats for the same data set. CSV: AcctId,accountcode,src,dst,dcontext,clid,channel,dstchannel,lastapp,lastdata,start,answer,end,duration, billsec,disposition,amaflags,uniqueid,userfield,channel_ext,dstchannel_ext,service 62,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301- 00000001,Dial,SIP/5301,60,,2013-12-03 11:46:40,2013-12-03 11:46:43,2013-12-03 11:46:49,9,6,ANSWERED,DOCUMENTATION,1386092800.0,EXT,5300,5301,s 63,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301- 00000001,Dial,SIP/5301,60,,2013-12-03 14:01:41,2013-12-03 14:01:43,2013-12-03 14:01:46,5,3,ANSWERED,DOCUMENTATION,1386100901.0,EXT,5300,5301,s 64,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000002,SIP/5301- 00000003,Dial,SIP/5301,60,,2013-12-03 14:02:23,2013-12-03 14:02:27,2013-12-03 14:02:31,8,4,ANSWERED,DOCUMENTATION,1386100943.2,EXT,5300,5301,s Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 217 of 233...
  • Page 220 "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:02:23", "answer": "2013-12-03 14:02:27", "end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" } Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 218 of 233...

  • Page 221: Upgrading And Maintenance

    UPGRADING AND MAINTENANCE UPGRADING The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload. UPGRADING VIA NETWORK The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.

  • Page 222: Upgrading Via Local Upload

    GUI to check the firmware version. UPGRADING VIA LOCAL UPLOAD If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via web GUI. Please follow the steps below to upload firmware locally.

  • Page 223: Figure 109: Upgrading Firmware Files

    5. Wait until the upgrading process is successful and a window will be popped up in the web GUI. Figure 110: Reboot UCM6510 6. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. Firmware Version 1.0.0.25...

  • Page 224: No Local Firmware Servers

    Microsoft IIS web server. BACKUP The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual...

  • Page 225: Local Backup

    >Backup->Local Backup. Before creating new backup file, select the backup option first.  If the Config-File is selected only, the backup file will be saved in the flash of the UCM6510.  If Voice-File, Voicemail-File, Voice-Records, CDR or VFAX is selected, external storage devices (USB Flash drive or SD Card) will be required because the backup file might be too large.

  • Page 226: Restore Configuration From Backup File

    UCM6510.  If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file Firmware Version 1.0.0.25...

  • Page 227: Cleaner

    Click on restore from the backup file. Figure 113: Restore UCM6510 from Backup File Note:  The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.

  • Page 228: Reset And Reboot

    User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.  All: All the configurations and data will be reset to factory default. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 226 of 233...

  • Page 229: Syslog

    The default syslog level for all modules is "error", which is recommended in your UCM6510 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6510 functions are as follows and users can turn on "notic" and "verb" levels besides "error" level.

  • Page 230: Troubleshooting

    TROUBLESHOOTING On the UCM6510, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under web GUI->Maintenance->Troubleshooting. ETHERNET CAPTURE The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result.

  • Page 231: Traceroute

    Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 118: Traceroute PRI/SS7/MFC/R2 SIGNALING TRACE Please see section [DIGITAL TRUNK TROUBLESHOOTING] Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 229 of 233...

  • Page 232: Analog Record Trace

    ANALOG RECORD TRACE Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6510 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI->Maintenance->Troubleshooting ->Analog Record Trace.

  • Page 233: Figure 119: Troubleshooting Analog Trunks

    Figure 119: Troubleshooting Analog Trunks After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Firmware Version 1.0.0.25...
  • Page 234 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 232 of 233...

  • Page 235: Firmware Version 1.0.0.25 Ucm6510 Ip Pbx User Manual

    Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

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