Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual...
Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Page 3 GNU GPL INFORMATION UCM6510 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Page 4: Table Of Contents
PRODUCT OVERVIEW ................30 Feature Highlights ..........................30 Technical Specifications ........................30 INSTALLATION ..................33 Equipment Packaging .......................... 33 Connect your UCM6510 ........................33 Connect The UCM6510 ........................ 33 Safety Compliances ..........................35 Warranty .............................. 35 GETTING STARTED ................36 Use The LCD Menu ..........................
Page 5 NTP Server ............................90 Recordings Storage ..........................91 Login Settings ............................93 Google Service Settings Support ......................94 PROVISIONING ..................97 Overview .............................. 97 Configuration Architecture for End Point Device ................. 97 P a g e UCM6510 IP PBX User Manual...
Page 6 Digital Hardware Configuration ......................164 Digital Trunk Configuration ........................ 174 Direct Outward Dialing (DOD) via Digital Trunks ................175 Digital Trunk Troubleshooting ......................175 DATA TRUNK ..................177 VOIP TRUNKS ..................179 P a g e UCM6510 IP PBX User Manual...
Page 7 Upload IVR Prompt ........................218 LANGUAGE SETTINGS FOR VOICE PROMPT ........220 Download and Install Voice Prompt Package..................220 Customize Specific Prompt ....................... 222 VOICEMAIL .................... 223 Configure Voicemail ........................... 223 P a g e UCM6510 IP PBX User Manual...
Page 8 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) .... 252 FOLLOW ME ..................253 SPEED DIAL ..................256 DISA ....................... 257 CALLBACK FEATURE ................259 BLF AND EVENT LIST ................261 BLF ..............................261 P a g e UCM6510 IP PBX User Manual...
Page 9 IAX Settings/Static Defense ......................287 SIP SETTINGS ..................288 SIP Settings/General ......................... 288 SIP Settings/Misc ..........................288 SIP Settings/Session Timer ....................... 289 SIP Settings/TCP and TLS ........................ 289 SIP Settings/NAT ..........................291 P a g e UCM6510 IP PBX User Manual...
Page 10 Alert Events List .......................... 318 Alert Log ............................. 321 Alert Contact ..........................323 CDR ..............................323 CDR Improvement ........................328 Downloaded CDR File ........................ 329 Statistics ............................. 330 Recording Files ........................... 331 P a g e UCM6510 IP PBX User Manual...
Page 11 Analog Record Trace ........................347 E&M Immediate Record Trace....................349 Service Check ..........................349 Network Status ........................... 350 Remote Access ..........................350 SSH Access ..........................350 EXPERIENCING THE UCM6510 SERIES IP PBX ......... 352 P a g e UCM6510 IP PBX User Manual...
Page 12 Table 10: UCM6510 Network Settings->Static Routes ................62 Table 11: UCM6510 Network Settings->Port Forwarding ................64 Table 12: UCM6510 Settings -> Network Settings -> OpenVPN ..............67 Table 13: UCM6510 Firewall->Static Defense->Current Service..............70 Table 14: Typical Firewall Settings ......................70 Table 15: Firewall Rule Settings ........................
Page 13 Table 75: Ring Group Parameters ......................228 Table 76: Paging/Intercom Group Configuration Parameters ..............233 Table 77: Call Queue Configuration Parameters ..................235 Table 78: FAX/T.38 Settings ........................246 Table 79: Follow Me Settings ........................254 P a g e UCM6510 IP PBX User Manual...
Page 14 Table 82: Callback Configuration Parameters................... 259 Table 83: Event List Settings ........................262 Table 84: Wakeup Service ........................269 Table 85: UCM6510 Feature Codes ......................274 Table 86: Internal Options/General ......................280 Table 87: Internal Options/Jitter Buffer ...................... 282 Table 88: Internal Options/RTP Settings ....................283 Table 89: Internal Options/Payload ......................
Page 15 Table 122: Cleaner Configuration ......................342 Table 123: USB/SD Card files Cleanup ....................343 Table 124: Ethernet Capture ........................345 P a g e UCM6510 IP PBX User Manual...
Page 16 Figure 31: Create New Port Forwarding ..................... 65 Figure 32: UCM6510 Port Forwarding Configuration ................. 66 Figure 33: GXP2160 Web Access Using UCM6510 Port Forwarding ............66 Figure 34: OpenVPN feature on the UCM6510 ..................67 Figure 35: Register Domain Name on noip.com ..................68 Figure 36: UCM6510 DDNS Setting ......................
Page 17 Figure 49: LDAP Client Configurations ....................... 80 Figure 50: GXP2200 LDAP Phonebook Configuration ................81 Figure 51: UCM6510 Email Settings ......................83 Figure 52: UCM6510 Email Settings: Send Test Email................84 Figure 53: Email Templates ......................... 84 Figure 54: Conference Schedule Template ....................85 Figure 55: Set Time Manually ........................
Page 18 Figure 101: UCM6510 FXO Tone Settings ....................158 Figure 102: UCM6510 PSTN Detection ....................159 Figure 103: UCM6510 PSTN Detection: Auto Detect ................159 Figure 104: UCM6510 PSTN Detection: Semi-Auto Detect ..............160 Figure 105: FXS Ports Signaling Preference .................... 161 Figure 106: FXO Ports ACIM Settings ......................
Page 19 Figure 157: Create Fax Extension ......................250 Figure 158: Inbound Route to Fax Extension ................... 250 Figure 159: Create Follow Me ........................253 Figure 160: Edit Follow Me ........................253 Figure 161: Configure Speed Dial ......................256 P a g e UCM6510 IP PBX User Manual...
Page 20 Figure 198: CRM User Settings ........................ 304 Figure 199: Salesforce Basic Settings ...................... 305 Figure 200: Salesforce User Settings ....................... 306 Figure 201: Status->PBX Status ....................... 307 Figure 202: Trunk Status ........................... 307 P a g e UCM6510 IP PBX User Manual...
Page 21 Figure 236: Backup / Restore ........................338 Figure 237: Local Backup ......................... 339 Figure 238: Data Sync ..........................340 Figure 239: Restore UCM6510 from Backup File ..................341 Figure 240: Cleaner ..........................342 Figure 241: USB/SD Card Files Cleanup ....................343 Figure 242: Reset and Reboot ........................
Page 22 Figure 247: A Key Dial-up FXO ......................... 348 Figure 248: E&M Immediate Record Trace ....................349 Figure 249: Service Check ........................349 Figure 250: Network Status........................350 Figure 251: SSH Access ........................... 351 P a g e UCM6510 IP PBX User Manual...
Page 23: Document Purpose
DOCUMENT PURPOSE This document describes UCM6510 IP PBX specifications, features and will help you to configure your system via web UI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6510 IP PBX features, please visit http://www.grandstream.com/support...
Page 24: Change Log
CHANGE LOG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.12.19 ...
Page 25: Firmware Version 1.0.11.27
Added Support for DHCP Client List [DHCP Client List] Firmware Version 1.0.10.44  Added Zero Config DP750 support. [Model Templates]  Added Configure framing with “esf” or “d4” in T1/J1 [Table 52: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE] P a g e UCM6510 IP PBX User Manual...
Page 26: Firmware Version 1.0.10.39
Added Network Status page under web UI->Maintenance->Troubleshooting->Network Status [Network Status] Firmware Version 1.0.2.7  Added PRI T310 configuration [Table 49: Digital Hardware Configuration Parameters: E1 – PRI_NET/PRI_CPE]  Added Announcement Center [Announcements Center] P a g e UCM6510 IP PBX User Manual...
Page 27: Firmware Version 1.0.2.5
Added option to configure whether to skip pressing ½ to accept or reject calls from Follow Me [Table 79: Follow Me Settings]  Added option to specify port range in Port Forwarding configuration [Table 11: UCM6510 Network Settings->Port Forwarding] ...
Page 28: Firmware Version 1.0.1.12
Added call queue Music on Hold customization [Table 77: Call Queue Configuration Parameters]  Added restricted AMI access [ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)] Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network P a g e UCM6510 IP PBX User Manual...
Page 29: Firmware Version 1.0.0.25
UCM6510 system. Please be cautious when enabling AMI access on the UCM6510 and restrict the permission granted to the AMI user. By using AMI on UCM6510 you agree you understand and acknowledge the risks associated with this.
Page 30: Welcome
User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adapter with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.
Page 31: Product Overview
2 RJ11 ports (both with lifeline capability in case of power outage) T1/E1/J1 Interface 1 RJ45 port Dual Gigabit ports (switched or routed) with PoE; Network Interfaces Gigabit port for Hot-Standby Clustering NAT Router Yes (user configurable) P a g e UCM6510 IP PBX User Manual...
Page 32 440mm (L) x 185mm (W) x 44mm (H) Operating: 32 – 113 F / 0 – 45 C, Humidity 10-90% (non-condensing) Environmental Storage: 14 – 140 F / -10 – 60 C, Humidity 10-90% (non-condensing) P a g e UCM6510 IP PBX User Manual...
Page 33 1, TBR21, RoHS A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, Compliance AS/ACIF S002 ITU-T K.21 (Basic Level); UL 60950 (power adapter) T1: TIA-968-B Section 5.2.4 E1: TBR12/TBR13, E1: AS/ACIF P a g e UCM6510 IP PBX User Manual...
Page 34: Installation
INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. Equipment Packaging Table 2: UCM6510 Equipment Packaging...
Page 35: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out
UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).
Page 36: Safety Compliances
Warranty If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream Networks, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned.
Page 37: Getting Started
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 extension registered on a SIP phone as described at the end of this section.
Page 38: Table 3: Lcd Menu Options
“DOWN” button, or from web GUI->System Status->General page. After the test, reboot the device manually and the device will display the correct time.  Hardware Testing Select “Test SVIP” to perform SVIP test on the device. This is mainly for P a g e UCM6510 IP PBX User Manual...
Page 39: Use The Led Indicators
Disable SSH: Disable SSH access. By default the SSH access is disabled. Use The LED Indicators The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510 LED Indicators...
Page 40: Use The Web Gui
Use The Web GUI Access Web GUI The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE (version 8+), Mozilla Firefox, Google Chrome and etc.
Page 41: Setup Wizard
Server. Setup Wizard When the user logs in the UCM6510 web UI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes.
Page 42: Web Gui Configurations
Server, Email Settings, Time Settings and NTP server.  Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. Web GUI Languages Currently the UCM6510 web GUI supports the following languages: English Simplified Chinese Traditional Chinese Spanish...
Page 43: Save And Apply Changes
Figure 7: UCM6510 web GUI: Apply Changes Make Your First Call Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
Page 44 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information. The SIP server address is the UCM6510 IP address. 4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the Voicemail Password once you hear “Password”...
Page 45: System Settings
User management is on web GUI->Settings->User Management page. User could create multiple accounts for different administrators to log in the UCM6510 web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the web UI using their extension number and password.
Page 46: Table 5: User Management - Create New User
Last Name Home Number Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on Figure 10: User Management – New Users P a g e UCM6510 IP PBX User Manual...
Page 47: Custom Privilege
 Super Administrator This is the highest privilege. Super Admin can access all pages on UCM6510 web GUI, change configuration for all options and execute all the operations. Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer”...
Page 48: Figure 11: General User
System Events PBX Status System Status Active Calls Figure 12: Create New custom Privilege Log in UCM6510 as super admin and go to Settings->User Management->Custom Privilege, create privilege with customized available modules. P a g e UCM6510 IP PBX User Manual...
Page 49: User Portal
The user could log in web UI user portal using the extension number and password. When there is an extension created in the UCM6510, the corresponding user account for the extension is automatically created. The user portal allows limited access including user information, extension configuration and CDR information of the extension.
Page 50: Concurrent Multi-User Login
User Portal->Basic Information->CDR page. Concurrent Multi-User Login When there are multiple web UI users created, concurrent multi-user login is supported on the UCM6510. Multiple users could edit options and have configurations take effect simultaneously. However, if different users are editing the same option or making the same operation (by clicking on “Apply Changes”), a prompt will pop up as shown in the following figure.
Page 51: Table 6: Operation Log Column Header
User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on P a g e UCM6510 IP PBX User Manual...
Page 52: Change Password
5. Click on “Save” and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username “admin” and the new password to login. P a g e UCM6510 IP PBX User Manual...
Page 53: Change Binding Email
Change Binding Email UCM6510 allows user to configure binding email in case login password is lost. UCM6510 login credential will be sent to the designated email address. The feature can be found under web UI->Settings->User Management->Change Binding Email.
Page 54: Network Settings
Email Address is used to retrieve password when password is lost Network Settings After successfully connecting the UCM6510 to the network for the first time, users could log in the web GUI and go to Settings->Network Settings to configure the network parameters for the device. Select each tab in web GUI->Settings->Network Settings page to configure LAN/WAN settings, 802.1X and Port...
Page 55 DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. P a g e UCM6510 IP PBX User Manual...
Page 56 LAN 1 / LAN 2 (when Method is set to “Dual”) If “Dual” is selected as “Method”, users will need assign the default interface to be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN port) Default Interface and then configure network settings for LAN 1 and LAN 2.
Page 57 Enter the DNS server 2 address for static settings. LAN 1 / LAN 2 (when Method is set to "Dual") Users will need assign the default interface to be LAN 1 (mapped to UCM6510 Default Interface WAN port) or LAN 2 (mapped to UCM6510 LAN port) and then configure network settings for LAN 1/LAN 2.
Page 58: Figure 21: Ucm6510 Network Interface Method: Route
Figure 21: UCM6510 Network Interface Method: Route  Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. P a g e UCM6510 IP PBX User Manual...
Page 59: Figure 22: Ucm6510 Network Interface Method: Switch
Figure 22: UCM6510 Network Interface Method: Switch  Method: Dual Both WAN port and LAN port are used for uplink connection. WAN port will be mapped to LAN 1 interface; LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option “Default Interface”...
Page 60: Dhcp Client List
This feature can bind MAC to IP address on the LAN port. When devices receive IP addresses from UCM6510 LAN port, they will be listed on the webUI under “Settings > Network Settings > DHCP Client List” as shown below.
Page 61: Figure 25: Add Mac Address Bind
IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources. The UCM6510 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6510 uses 802.1X mode “EAP-MD5”...
Page 62: Table 9: Ucm6510 Network Settings->802.1X
Figure 27: UCM6510 Using 802.1X as Client Figure 28: UCM6510 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6510. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server.
Page 63: Static Routes
A static route is a pre-determined path that the network traffic travels to reach a specific host or network. On the UCM6510, the static route function allows the device to use manually configured routes, rather than dynamically assigned routes or default gateway configured in the UCM6510 web GUI->Network Settings- >Basic Settings to forward traffic.
Page 64: Figure 29: Ucm6510 Static Route Sample
In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a static route on the UCM6510 so that the phones in isolated networks can make calls between each other. P a g e...
Page 65: Port Forwarding
Figure 30: UCM6510 Static Route Configuration Port Forwarding The UCM6510 network interface supports router functions which provides users the ability to do port forwarding. If the UCM6510 is set to “Route” under web GUI->Settings->Network Settings->Basic Settings: Method, port forwarding is available for configuration.
Page 66: Figure 31: Create New Port Forwarding
The UCM6510 network mode is set to “Route”  The UCM6510 WAN port is connected to uplink switch, with a public IP address configured, e.g. 1.1.1.1.  The UCM6510 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x.
Page 67: Openvpn
This will allow users to access the GXP2160 web UI from public side, by typing in address “1.1.1.1:8088”. Figure 33: GXP2160 Web Access Using UCM6510 Port Forwarding OpenVPN Open VPN settings allow the users to configure UCM6510 to use VPN features. P a g e UCM6510 IP PBX User Manual...
Page 68: Ddns Settings
Upload a client private key. This file will be renamed as ‘client.key’ automatically. Figure 34: OpenVPN feature on the UCM6510 DDNS Settings DDNS setting allows user to access UCM6510 via domain name instead of IP address. P a g e UCM6510 IP PBX User Manual...
Page 69: Figure 35: Register Domain Name On Noip.com
2. On web UI->Settings->Network Settings->DDNS Settings, enable DDNS service and configure username, password and host name. Figure 36: UCM6510 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6510 web UI. P a g e UCM6510 IP PBX User Manual...
Page 70: Firewall
Figure 37: Using Domain Name to Connect to UCM6510 Firewall The UCM6510 provides users firewall configurations to prevent certain malicious attack to the UCM6510 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose.
Page 71: Table 13: Ucm6510 Firewall->Static Defense->Current Service
Under “Custom Firewall Settings”, users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on “Create New Rule” button and a new window will pop up for users to specify rule options.
Page 72: Table 15: Firewall Rule Settings
Users can click on to edit the rule, or click on to delete the rule. Save the change and reboot the device for the configuration to take effect. P a g e UCM6510 IP PBX User Manual...
Page 73: Dynamic Defense
UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6510.
Page 74: Fail2Ban
SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within “Max Retry Duration”, the UCM6510 will take action to forbid the host for certain period as defined in “Banned Duration”. This feature helps prevent SIP brute force attacks to the PBX system.
Page 75: Ldap Server
If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks generated in the UCM6510. Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6510.
Page 76: Ldap Server Configurations
The following figure shows the default LDAP server configurations on the UCM6510. Figure 40: LDAP Server Configurations The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn’t have to configure username and password to access the phonebook directory. The “Root DN” and “Root Password”...
Page 77: Ldap Phonebook
LDAP phonebook will then be updated automatically.  Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on “Add” under “LDAP Phonebook” section. Figure 43: Add LDAP Phonebook P a g e UCM6510 IP PBX User Manual...
Page 78: Figure 44: Edit Ldap Phonebook
Figure 44: Edit LDAP Phonebook  Import phonebook from your computer to LDAP server Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 45: Import Phonebook P a g e UCM6510 IP PBX User Manual...
Page 79: Figure 46: Phonebook Csv File Format
In the CSV file, users can specify different phonebook DN fields for different contacts. If the phonebook DN already exists on the UCM6510 LDAP Phonebook, the contacts in the CSV file will be added into the existing phonebook. If the phonebook DN doesn’t exist on the UCM6510 LDAP Phonebook, a new phonebook with this phonebook DN will be created.
Page 80: Ldap Client Configurations
Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6510 again. Figure 48: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is similar when you use other LDAP servers.
Page 81: Figure 49: Ldap Client Configurations
Figure 49: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...
Page 82: Http Server
Figure 50: GXP2200 LDAP Phonebook Configuration HTTP Server The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC’s web browser (e.g., 192.168.40.50).
Page 83: Email Settings
Email Settings Email Settings The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via web GUI- >Settings->Email Settings.
Page 84: Figure 51: Ucm6510 Email Settings
Specify the sender’s Email address. Sender For example, pbx@example.mycompany.com. The following figure shows a sample Email setting on the UCM6510, assuming the Email is using smtp.gmail.com as the SMTP server and the port number is 465. Figure 51: UCM6510 Email Settings Once the configuration is finished, click on “Save”...
Page 85: Email Templates
Figure 52: UCM6510 Email Settings: Send Test Email Email Templates The Email templates on the UCM6510 can be used for email notification the configuration parameters can be accessed via Web GUI->Settings->Email Settings->Email Templates. Figure 53: Email Templates P a g e...
Page 86: Time Settings
Time Settings Auto Time Updating The current system time on the UCM6510 is displayed on the upper right of the web page. It can also be found under web GUI->Status->System Status->General. To configure the UCM6510 to update time automatically, go to web GUI->Settings->Time Settings-> Auto Time Updating.
Page 87: Table 20: Auto Time Updating
Table 20: Auto Time Updating Specify the URL or IP address of the NTP server for the UCM6510 to synchronize date time. default server Remote NTP Server ntp.ipvideotalk.com. If set to “Yes”, the UCM6510 is allowed to get provisioned for Time Zone Enable DHCP Option 2 from DHCP Option 2 in the local server automatically.
Page 88: Set Time Manually
Manually setup time will take effect immediately after saving and applying change in the web UI. If users would like to reboot the UCM6510 and keep the manually setup time setting, please make sure “Remote NTP Server”, “Enable DHCP Option 2” and “Enable DHCP Option 42” options under Web GUI->Settings- >Time Settings->Time Auto Updating page are unchecked or set to empty.
Page 89: Table 21: Create New Office Time
Once done, click on “Save” and then “Apply Change” for the office time to take effect. The office time will be listed in the web page as the figure shows below. Figure 57: Settings->Time Settings->Office Time P a g e UCM6510 IP PBX User Manual...
Page 90: Holiday
Click on “Delete Selected Office Times” to delete multiple selected office times at once. Holiday On the UCM6510, the system administrator can define “holiday”, which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUI->Settings->Time Settings->Holiday.
Page 91: Ntp Server
UCM6XXX.pdf NTP Server The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6510 as the NTP server, set “Enable NTP server” to “Yes” under web GUI->Settings->Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server.
Page 92: Recordings Storage
If “Enable Auto Change” is selected, the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6510. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk.
Page 93: Figure 61: Recordings Storage Prompt Information
Figure 62: Recording Storage Category On the UCM6510, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore, users have the following options when select the categories to copy the files to the external device: Recording Files: Copy the normal recording files to the external device.
Page 94: Login Settings
Login Settings After the user logs in the UCM6510 web UI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded. Those values can be specified under UCM6510 web GUI->Settings->Login Settings page.
Page 95: Google Service Settings Support
Figure 64: Google Service Settings: OAuth2.0 Authentication If you already have OAuth2.0 project set up on Google Developers web page, please use your existing login credential for “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6510 to access Google Service.
Page 96: Figure 65: Google Service: New Project
Figure 66: Google Service: Create new credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. P a g e UCM6510 IP PBX User Manual...
Page 97: Figure 67: Google Service: Oauth2.0 Login
Figure 67: Google Service: OAuth2.0 login 6. Now UCM6510 is connected with Google Service You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable. Figure 68: Google Calendar Settings – Status Update...
Page 98: Provisioning
SIP devices in a managed way. To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6510. The settings for this feature can be accessed via Web UI->PBX->Zero Config.
Page 99: Auto Provisioning Settings
After understanding the Zero Config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6510 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.
Page 100: Figure 70: Ucm6510 Zero Config
When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6510 and take the new configuration.
Page 101: Table 23: Auto Provision Settings
Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM6510 which will include the XML config file URL for the SIP device to download. If enabled, when the device is discovered, the PBX will automatically Auto Assign Extension assign an extension within the range defined in “Zero Config Extension...
Page 102: Discovery
Please make sure an extension is manually assigned to the phone or “Automatically Assign Extension” is enabled during provisioning. After the configuration on the UCM6510 web GUI, click on “Save” and “Apply Changes”. Once the phone boots up and picks up the config file from the UCM6510, it will take the configuration right away.
Page 103: Global Configuration
Global Policy Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6510 no matter what the Grandstream device model it is. It is divided into two levels: P a g e...
Page 104: Table 24: Global Policy Parameters - Localization
Table 24: Global Policy Parameters – Localization Language settings Language Select the LCD display language on the SIP end device. Date and Time Date Format Configure the date display format on the SIP end device’s LCD. P a g e UCM6510 IP PBX User Manual...
Page 105: Table 25: Global Policy Parameters - Phone Settings
Please refer to user manual of the SIP devices to be provisioned for more details Select “Default Mode” or “Toggle Headset/Speaker” for the Headset key. HEADSET Key Mode Please refer to user manual of the SIP devices to be provisioned for more details. P a g e UCM6510 IP PBX User Manual...
Page 106: Table 26: Global Policy Parameters - Contact List
If “Manual” is selected, the LDAP configuration below will be applied to the SIP end device. Source  If “PBX” is selected, the LDAP configuration built-in from UCM6510 web UI->Settings->LDAP Server will be applied. Address Configure the IP address or DNS name of the LDAP server.
Page 107: Table 27: Global Policy Parameters - Maintenance
UCM directory or USB media if plugged in to the UCM6510. Firmware Source Select a source to get the firmware file:  If select to use URL to upgrade, complete the configuration for the P a g e UCM6510 IP PBX User Manual...
Page 108 “ZC_firmware” in the USB storage root directory.  Local SD Card Media If selected, an SD card needs to be plugged into the UCM6510 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.
Page 109: Table 28: Global Policy Parameters - Network Settings
Specify how often the phone will send a blank UDP packet to the SIP server Keep Alive Interval in order to keep the “ping hole” on the NAT router to open. Valid range is 10-160. P a g e UCM6510 IP PBX User Manual...
Page 110: Table 29: Global Policy Parameters - Customization
 File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6510. P a g e UCM6510 IP PBX User Manual...
Page 111: Global Templates
Users could then select the options to be modified and click on “Add Option” to add it into the global template. P a g e UCM6510 IP PBX User Manual...
Page 112: Figure 75: Edit Global Template
“Delete Selected Templates” to delete multiple selected templates at once.  Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. P a g e UCM6510 IP PBX User Manual...
Page 113: Model Configuration
There is always only one default model template that can be assigned at one time on the UCM6510. The selected model template and the default model template will both take effect when generating the config file for the device.
Page 114: Figure 76: Edit Model Template
“Delete Selected Templates” to delete multiple selected templates at once.  Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. P a g e UCM6510 IP PBX User Manual...
Page 115: Model Update
UCM6510. Figure 77: Template Management In case the UCM6510 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through web UI.
Page 116: Device Configuration
Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6510. Once the device is plugged in, it can then be discovered and provisioned. This gives the system administrator adequate time to set up each device beforehand.
Page 117: Manage Devices
“Basic” settings have the same configurations as displayed when manually creating a new device, i.e., account, line key and MPK settings; “Advanced” settings allow users to configure more details in a five- level structure. P a g e UCM6510 IP PBX User Manual...
Page 118: Figure 81: Edit Device
If the same option exists on multiple selected global templates, the value in the template with higher priority will override the one in the template with lower priority. Click on to remove the global template from the selected list. P a g e UCM6510 IP PBX User Manual...
Page 119: Figure 82: Edit Customize Device Settings
(5) Customize Device Settings This is the highest level configuration in the “Advanced” settings of the device. Click on “Modify Customize Device Settings” and following dialog will show. Figure 82: Edit Customize Device Settings P a g e UCM6510 IP PBX User Manual...
Page 120: Figure 83: Add P Value In Customize Device Settings
If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. P a g e UCM6510 IP PBX User Manual...
Page 121: Figure 84: Modify Selected Devices-Same Model
If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. P a g e UCM6510 IP PBX User Manual...
Page 122: Figure 85: Modify Selected Devices-Different Models
NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. P a g e UCM6510 IP PBX User Manual...
Page 123: Sample Application
1. Go to web GUI->PBX->Zero Config->Auto Provision Settings, select “Enable Zero Config”. 2. Go to web GUI->PBX->Zero Config->Global Policy, configure Date Format, Time Format and Firmware Source as follows. P a g e UCM6510 IP PBX User Manual...
Page 124: Figure 87: Zero Config Sample - Global Policy
7. For each of the 5 phones used by English speaking customer support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring P a g e UCM6510 IP PBX User Manual...
Page 125: Figure 88: Zero Config Sample - Device Preview 1
8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. P a g e UCM6510 IP PBX User Manual...
Page 126: Figure 89: Zero Config Sample - Device Preview 2
9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. P a g e UCM6510 IP PBX User Manual...
Page 127: Figure 90: Zero Config Sample - Device Preview 3
Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6510. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it’s not specified in the global policy.
Page 128: Extensions
The configuration parameters are as follows. Figure 91: Create New Device SIP extension options are divided into four categories:  Basic Settings  Media  Features  Specific Time P a g e UCM6510 IP PBX User Manual...
Page 129: Table 32: Sip Extension Configuration Parameters - Basic Settings
If enabled, this would allow one-button voicemail access. By default this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: The disabled extension still exists on the PBX but can’t be used on the end device.
Page 130: Table 33: Sip Extension Configuration Parameters - Media
Table 33: SIP Extension Configuration Parameters – Media SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it’s related to NAT configuration or Firewall’s support of SIP and RTP ports.
Page 131 Configure the Keep-alive interval (in seconds) to check if the host is up. Keep-alive Frequency The default setting is 60 seconds. Configure the Alert-Info, when UCM6510 receives an INVITE request, the Alert-Info Alert-Info header field specifies an alternative ring tone to the UAS.
Page 132: Table 34: Sip Extension Configuration Parameters - Features
Note:  “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension P a g e UCM6510 IP PBX User Manual...
Page 133 Note: The maximum number on the Whitelist is 10. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason.
Page 134 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout web GUI->Internal Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.
Page 135: Create New Iax Extension
Time Condition Create New IAX Extension The UCM6510 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is similar to SIP but also has its own characteristic. For more information, please refer to RFC5465.
Page 136: Table 37: Iax Extension Configuration Parameters - Media
“Default” which is the selected voice prompt language under web GUI->PBX->Internal Options->Language. The dropdown list shows all Language the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting “Check Prompt List” under web UI->PBX->Internal Options- >Language.
Page 137: Table 38: Iax Extension Configuration Parameters - Features
Call Forward No Answer the Call Forward No Answer feature is deactivated. The default setting is deactivated. CFN Time Condition Select time condition for Call Forward No Answer. The available time P a g e UCM6510 IP PBX User Manual...
Page 138 If not specified, the default ring timeout is 60 seconds on the Ring Timeout UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.
Page 139: Create New Fxs Extension
Click to add Time Condition to configure specific time for this extension. Create New FXS Extension The UCM6510 supports Foreign eXchange Subscriber (FXS) interface. FXS is used when user needs to connect analog phone lines or FAX machines to the UCM6510.
Page 140 “Default” which is the selected voice prompt language under web GUI->PBX->Internal Options->Language. The dropdown list shows all Language the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting “Check Prompt List” under web UI->PBX->Internal Options- >Language.
Page 141: Table 41: Fxs Extension Configuration Parameters - Media
Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in P a g e UCM6510 IP PBX User Manual...
Page 142: Table 42: Fxs Extension Configuration Parameters - Features
Fax setting page under web UI->PBX->Internal Options->Fax/T.38.  Fax Gateway: If selected, the UCM6510 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. This feature is only available for FXS or FXO port.
Page 143 (voicemail is enabled) or hang up (voicemail is Ring Timeout disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference. The valid P a g e...
Page 144: Batch Add Extensions
In order to add multiple SIP extensions, BATCH add can be used to create standardized SIP extension accounts. However, unique extension user name can’t be set using BATCH add. Under web GUI->PBX->Basic/Call Routes->Extensions, click on “Batch Add Extensions”->”Batch Add SIP Extensions”. P a g e UCM6510 IP PBX User Manual...
Page 145: Table 44: Batch Add Sip Extension Parameters
(voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout web GUI->Internal Options: General Preference. The valid range is between 5 seconds and 600 seconds.
Page 146 E.164 number. If set to “Enable”, “Tel:” will be used instead of “SIP:” in the SIP request. The default setting is disabled. The maximum endpoints which can be registered into this extension. For Concurrent Registrations security concerns, the default value is 1. P a g e UCM6510 IP PBX User Manual...
Page 147: Batch Add Iax Extensions
General Configure the starting extension number of the batch of extensions to be Start Extension added. Create Number Specify the number of extensions to be added. The default setting is 5. P a g e UCM6510 IP PBX User Manual...
Page 148 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options->IVR Prompt: General Preference. The valid Ring Timeout range is between 5 seconds and 600 seconds.
Page 149 If enable “Follow Me”, the call can dial out via follow me without password. Select audio and video codec for the extension. The available codecs are: Codec Preference PCMU, PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, iLBC, ADPCM, VP8, H.264, H.263 and H.263p. P a g e UCM6510 IP PBX User Manual...
Page 150: Search And Edit Extension
Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, “Zero Config” needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings. ...
Page 151: Export Extensions
Export Extensions The extensions configured on the UCM6510 can be exported to csv format file with selected technology “SIP”, “IAX” or “FXS”. Click on “Import Extensions” scroll down to select “Export Extensions” button and select technology in the prompt.
Page 152: Email To User
Once the extensions are created with Email address, the PBX administrator can click on button “Email To User” to send the account registration and configuration information to the user. Please make sure Email setting under web UI->Settings->Email Settings is properly configured and tested on the UCM6510 before using “Email To User”.
Page 153: Figure 95: Email To User: Prompt Information
Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application. Figure 96: Email To User: Account Registration Information and QR Code P a g e UCM6510 IP PBX User Manual...
Page 154: Multiple Registrations Per Extension
Figure 97: Email To User: LDAP Client Information and QR Code Multiple Registrations Per Extension UCM6510 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 98: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations”...
Page 155: Sms Message Support
The UCM6510 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6510 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message.
Page 156: Analog Trunks
ANALOG TRUNKS To set up analog trunk on the UCM6510:  Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.  Go to web GUI->PBX->Ports Config->Analog Hardware to configure analog hardware settings. Analog Trunks Configuration Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.
Page 157 Reversal will be ignored. Otherwise, the FXO will on-hook to disconnect the call. The default setting is 600ms. This is the periodic time (in ms) that the UCM6510 will use to check on a Current Disconnect voltage drop in the line. The default setting is 200. The valid range is 50 to Threshold (ms) 3000.
Page 158 Cadence Range: [0, 16383]. Select Tone Country “Custom” to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=500/500 Syntax: Congestion Tone f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. P a g e UCM6510 IP PBX User Manual...
Page 159: Pstn Detection
“Tone Country” option will be set as “Custom”. PSTN Detection The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute.
Page 160: Figure 102: Ucm6510 Pstn Detection
Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 103: UCM6510 PSTN Detection: Auto Detect  If there is only one FXO port connected to PSTN line, use the following settings for auto-detection.
Page 161: Table 47: Pstn Detection For Analog Trunk
“Auto Detect”, the call will be automatically answered. For “Semi-auto Detect”, the UCM6510 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process. 6. Once done, the detected result will show. Users could save the detecting result as the current UCM6510 settings.
Page 162: Analog Hardware Configuration
“Current Disconnect by PSTN” will be filled into the corresponding fields in the analog trunk configuration. Analog Hardware Configuration The analog hardware (FXS port and FXO port) on the UCM6510 can be configured under web GUI->PBX- >Ports Config->Analog Hardware. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port.
Page 163: Table 48: Analog Hardware Configuration Parameters
Figure 106: FXO Ports ACIM Settings Note: ACIM setting is very important for the FXO/PSTN line to work properly on the UCM6510. If the users experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out the correct value for impedance setting.
Page 164 UK. The default setting is “Standard”. Configure the type of Message Waiting Indicator on FXS lines. The default setting is “FSK”. FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. P a g e UCM6510 IP PBX User Manual...
Page 165: Digital Trunks
DIGITAL TRUNKS The UCM6510 supports E1/T1/J1 which are physical connection technology used in digital network. T1 is the North American standard, J1 is used in Japan, whereas E1 is the European standard. UCM6510 supports four signaling protocols: PRI, MFC/R2, SS7, E&M Immediate and E&M Wink. PRI provides a varying number of channels depending on the standards in the country of implementation (E1, T1 or J1);...
Page 166: Table 49: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe
The UCM6510 currently supports E1, T1 and J1 digital hardware type. When different signaling is selected for E1, T1 or J1, the settings in basic options and advanced options will be different. The following tables list all the settings to configure digital ports when selecting each signaling.
Page 167 PRI channels to be marked as exclusively selected, please enable it. If selected, transmission of facility-based ISDN supplementary services Facility Enable (such as caller name from CPE over facility) will be enabled. P a g e UCM6510 IP PBX User Manual...
Page 168: Table 50: Digital Hardware Configuration Parameters: E1 - Ss7
By default, it is set to No. Network Indicator (NI) should match in nodes, otherwise it might cause Network Indicator issues. Users can select "National", "National Spare", "International", or "International Spare". Usually "National" or "International" is used. P a g e UCM6510 IP PBX User Manual...
Page 169: Table 51: Digital Hardware Configuration Parameters: E1 - Mfc/R2
 Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. MFC/R2 multinational adaption. UCM6510 supports MFC/R2 standards by Variant ITU and MFC/R2 standards in different countries or regions including P a g e...
Page 170 -24dB to +12dB. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device. The default setting is disabled.
Page 171: Table 52: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe
Select alaw or ulaw. If set to default, ulaw will be used for T1/J1. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device.
Page 172 B channel can be used. Otherwise, select one of the PRI Exclusive channels in B channel. If you need override the existing channels selection routine and force all PRI channels to be marked as exclusively selected, please enable it. P a g e UCM6510 IP PBX User Manual...
Page 173: Table 53: Digital Hardware Configuration Parameters: T1/J1 - Ss7
If set to yes, D-channel will be assigned with a CIC. Else, D-channel will not Assign CIC to D-Channel be assigned with a CIC. By default, it is set to No. P a g e UCM6510 IP PBX User Manual...
Page 174: Table 54: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink
 Slave: The equipment at the far end of the E1/T1/J1 link is the preferred source of the master clock. P a g e UCM6510 IP PBX User Manual...
Page 175: Digital Trunk Configuration
CallerID with this option and this option will be ignored. Caller ID When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: P a g e UCM6510 IP PBX User Manual...
Page 176: Direct Outward Dialing (Dod) Via Digital Trunks
[Direct Outward Dialing (DOD) via VoIP Trunks] Digital Trunk Troubleshooting After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, users can go to capture signaling trace on the UCM6510 web UI for troubleshooting purpose.
Page 177: Figure 108: Troubleshooting Digital Trunks
After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/support P a g e UCM6510 IP PBX User Manual...
Page 178: Data Trunk
DATA TRUNK The UCM6510 E1/T1/J1 interface also supports data trunk function that allows users to access Internet. Users can select HDLC, HDLC-ETH, Cisco and PPP protocol for the data trunk. To use data trunk, 1. Go to web UI->PBX->Ports Config->Digital Hardware page and click to create a new group.
Page 179: Table 56: Data Trunk Configuration Parameters
Channel Group trunk. Users will need create a new group under web UI->PBX->Ports Config->Digital Hardware page for this purpose. Select the protocol used for the data trunk. The UCM6510 supports HDLC, Encapsulation HDLC-ETH, PPP, Cisco and Frame Relay. Configure the local IP address for the data port. This IP address shouldn’t Local IP conflict with the WAN or LAN side IP of the UCM6510.
Page 180: Voip Trunks
VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6510 under web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk.  Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.
Page 181: Table 58: Sip Register Trunk Configuration Parameters
If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
Page 182 If selected, the trunk will be disabled. Note: Disable This Trunk If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
Page 183 Configure the actual domain name where the extension comes from. This can be used to override the “From” Header. From Domain For example, "trunk.UCM6510.provider.com" is the From Domain in From Header: sip:1234567@trunk.UCM6510.provider.com. Configure the actual user name of the extension. This can be used to override the “From”...
Page 184  Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
Page 185: Table 59: Sip Peer Trunk Configuration Parameters
If selected, the trunk will be disabled. Note: Disable This Trunk If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
Page 186  Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
Page 187: Table 60: Create New Iax Trunk
Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk.
Page 188: Table 61: Iax Register Trunk Configuration Parameters
Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: Codec Preference PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, VP8, H.264, H.263, H.263p. P a g e UCM6510 IP PBX User Manual...
Page 189: Table 62: Iax Peer Trunk Configuration Parameters
If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No". When "Enable Qualify" option is set to "Yes", configure the timeout (in ms) Qualify Timeout for the Qualify SIP message.
Page 190: Direct Outward Dialing (Dod) Via Voip Trunks
Direct Outward Dialing (DOD) via VoIP Trunks The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.
Page 191: Figure 111: Dod Extension Selection
7. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 112: Edit DOD P a g e UCM6510 IP PBX User Manual...
Page 192: Sla Station
This allows users to know if the line is occupied or not. The SLA function on the UCM6510 is similar to BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6510.
Page 193: Sample Configuration
Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 115: Analog Trunk with SLA Mode Enabled 2. On the UCM6510, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”. Please refer to section Create/Edit SLA Station for the configuration parameters.
Page 194: Figure 116: Sla Example - Sla Station
Figure 116: SLA Example - SLA Station  On the SIP phone 1, configure to register UCM6510 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. ...
Page 195: Call Routes
Outbound Routes Outbound Routes In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 196 Caller ID extensions as the source caller ID. 3. Select available extensions/extension groups from the left to the right. This allows users to specify arbitrary single extensions available in the PBX. P a g e UCM6510 IP PBX User Manual...
Page 197 The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. P a g e UCM6510 IP PBX User Manual...
Page 198: Country Codes
Country Codes The UCM6510 allows users to put country code restrictions on specific outbound routes. Once the restriction is enabled, call to the restricted country cannot be placed on that specific trunk. To configure this feature, please navigate to web UI->...
Page 199: Inbound Rule Configurations
Prepend User Defined Name Prepend a user defined name to display name. Configure the Alert-Info, when UCM6510 receives an INVITE request, the Alert-Info Alert-Info header field specifies an alternative ring tone to the UAS. Multiple mode allows user to switch between destinations of the inbound rule by feature codes.
Page 200 External Number  By DID When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through.
Page 201   By DID When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number...
Page 202: Inbound Route: Prepend Example
Callback Inbound Route: Prepend Example UCM6510 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend. With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions.
Page 203: Inbound Route: Multiple Mode
2. If Strip is set to 8, UCM6510 will strip the first 8 digits. 3. If Prepend is set to 2, UCM6510 will then prepend a 2 to the stripped number, now the number become 2163. 4. UCM6510 will now forward the incoming call to extension 2163.
Page 204: Fax Intelligent Route
Fax signal is coming, the UCM6510 will be able to forward it to the FXS extension where the Fax machine is connected.
Page 205: Figure 121: Blacklist Configuration Parameters
Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes. --------------------------------------------------------------------------------------------------------------------- ----------------------- P a g e UCM6510 IP PBX User Manual...
Page 206: Conference Bridge
CONFERENCE BRIDGE The UCM6510 supports Conference Bridge allowing 64 participants with up to 8 bridges at the same time. The conference bridge configurations can be accessed under web GUI->PBX->Call Features- >Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges.
Page 207: Table 67: Conference Settings
If enabled, no authentication will be required when joining the conference Public Mode call. The default setting is "Yes". If enabled, the UCM6510 will play Hold music to the first participant in the Play Hold Music conference until another user joins in. The default setting is "No".
Page 208: Join A Conference Call
Invite Other Parties to Join Conference When using the UCM6510 conference bridge, there are two ways to invite other parties to join the conference. ...
Page 209: During The Conference
During the conference call, users can manage the conference from web GUI or IVR.  Manage the conference call from web GUI. Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference.
Page 210: Table 68: Conference Caller Ivr Menu
Increase the volume of the conference call. Decrease your volume. Increase your volume. Exit the caller menu and return to the conference. Note: When there is participant in the conference, the conference bridge configuration cannot be modified. P a g e UCM6510 IP PBX User Manual...
Page 211: Record Conference
Record Conference The UCM6510 allows users to record the conference call and retrieve the recording from web GUI->PBX- >Call Features->Conference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format.
Page 212: Conference Schedule
 Click on the scheduled conference to edit or delete the event. After the user configures UCM6510 with Google Service Settings [Google Service Settings Support] and enables Google Calendar for Conference Schedule, the conference schedule on the UCM6510 can be synchronized with Google Calendar for authorized Google account.
Page 213 Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6510 in order to view remote extensions here. Add extensions that are not in the list (both local and remote list). If the...
Page 214 Note: Please be aware of the potential security risks when turning on this option. If this option is enabled, UCM6510 will play Hold Music while there is only Play Hold Music one participant in the conference room or the conference is not yet started.
Page 215: Figure 126: Conference Schedule
Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM6510 will send INVITE to the extensions that have been selected for conference. --------------------------------------------------------------------------------------------------------------------- ----------------------- Note: ...
Page 216: Ivr
Configure IVR IVR configurations can be accessed under the UCM6510 web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR.  Click on "Create New IVR" to add a new IVR.  Click on to edit the IVR configuration.
Page 217 UCM6510 will consider the entries complete. The default timeout is 3 seconds. After playing the prompts in the IVR, the UCM6510 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within Response Timeout the timeout, a timeout prompt will be played.
Page 218: Create Ivr Prompt
>Internal Options->Custom Prompt page directly. Figure 127: Click On Prompt To Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios.
Page 219: Record New Ivr Prompt
Select the extension to receive the call from the UCM6510 to record the IVR prompt.  Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the extension for recording the IVR prompt from the phone.
Page 220: Figure 129: Upload Ivr Prompt
Figure 129: Upload IVR Prompt Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. P a g e UCM6510 IP PBX User Manual...
Page 221: Language Settings For Voice Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6510 supports multiple languages in web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English (United States) Arabic Chinese Dutch English (United Kingdom) French German...
Page 222: Figure 130: Language Settings For Voice Prompt
A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 131: Voice Prompt Package List P a g e UCM6510 IP PBX User Manual...
Page 223: Customize Specific Prompt
UCM6510 system voice prompt or delete it from the UCM6510. Customize Specific Prompt On the UCM6510, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from web UI->PBX->Internal Options->Language instead of the entire language pack.
Page 224: Voicemail
VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under web GUI->PBX->Call Features->Voicemail. Table 71: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. The Max Greeting default setting is 60 seconds.
Page 225: Access Voicemail
The default setting is "No". Access Voicemail If the voicemail is enabled for UCM6510 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompt to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
Page 226: Voicemail Email Settings
* - Return to the main menu Voicemail Email Settings The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. P a g e...
Page 227: Table 73: Voicemail Email Settings
If enabled, voicemails will be sent to user's Email address. The default Attach Recordings to E-Mail setting is "Yes". If enabled, voicemail will be stored in the UCM6510 after email is sent. The Keep Recordings default setting is “Yes”. Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user.
Page 228: Configure Voicemail Group
Configure Voicemail Group The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under web GUI->PBX->Call Features- >Voicemail Group. Click on "Create New Voicemail Group" to configure the group.
Page 229: Ring Group
RING GROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. Configure Ring Group Ring group settings can be accessed via web GUI->PBX->Call Features->Ring Group.
Page 230 Configure the Email address of the ring group extension's voicemail. If "Attach Recordings to E-mail" is enabled from web GUI->PBX->Voicemail- Email Address >Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. P a g e UCM6510 IP PBX User Manual...
Page 231: Remote Extension In Ring Group
Figure 137: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6510 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1.
Page 232: Figure 138: Sync Ldap Server Option
Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6510. Figure 139: Manually Sync LDAP Server 4. Under Ring Groups setting page, click . Ring Groups can be found under web UI-> PBX-> Call Features-> Ring Groups. P a g e UCM6510 IP PBX User Manual...
Page 233: Figure 140: Ring Group Remote Extension
5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6510 can be included into that UCM6510’s LDAP contact. Figure 140: Ring Group Remote Extension...
Page 234: Paging And Intercom Group
Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will not ring but answer immediately using speaker. The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under web GUI->PBX->Call Features->Paging/Intercom.
Page 235: Figure 142: Page/Intercom Group Settings
Figure 142: Page/Intercom Group Settings  The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal Options- >Feature Codes directly.
Page 236: Call Queue
CALL QUEUE The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be hold until next representative is available in the system. This sections describes the configuration of call queue under web GUI->PBX->Call Features->Call Queue.
Page 237 Configure the maximum number of calls to be queued at once. This number Max Queue Length does not include calls that have been connected with agents. It only includes calls not connected yet. The default setting is 0, which means P a g e UCM6510 IP PBX User Manual...
Page 238 If enabled, the UCM6510 will report (to the agent) the duration of time of the call before the caller is connected to the agent. The default setting is Report Hold Time "No".
Page 239: Figure 144: Agent Login Settings
To delete multiple recording files by one click, select several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete All Recording Files” to delete all recording files. P a g e UCM6510 IP PBX User Manual...
Page 240: Extension Groups
EXTENSION GROUPS The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Page 241: Figure 146: Select Extension Group In Outbound Route
Figure 146: Select Extension Group in Outbound Route P a g e UCM6510 IP PBX User Manual...
Page 242: Pickup Groups
PICKUP GROUPS The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via web GUI->PBX->Call Features->Pickup Groups.
Page 243: Figure 148: Edit Pickup Feature Code
Figure 148: Edit Pickup Feature Code P a g e UCM6510 IP PBX User Manual...
Page 244: Music On Hold
PC and click on to start uploading. The music file uploaded has to be 16 bit, 8 KHz Mono in .wav format with size smaller than 5M. P a g e UCM6510 IP PBX User Manual...
Page 245: Figure 150: Play Custom Prompt
The UCM6510 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6510 will initiate a call to the selected extension and play this Music on Hold file once the call is answered.
Page 246: Figure 152: Record Custom Prompt
1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. P a g e...
Page 247: Fax/T.38
FAX/T.38 The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via web GUI->PBX- >Internal Options->FAX/T.38. Configure Fax/T.38 ...
Page 248: Sample Configuration To Receive Fax From Pstn Line
Fax extension. Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. 1. Connect Fax machine to the UCM6510 FXS port.
Page 249: Figure 153: Configure Analog Trunk Without Fax Detection
Figure 153: Configure Analog Trunk without Fax Detection 5. Go to UCM6510 web GUI->PBX->Basic/Call Routes->Extensions page. 6. Create or edit the extension for FXS port.  Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".
Page 250: Figure 155: Configure Extension For Fax Machine: Analog Settings
Figure 156: Configure Inbound Rule for Fax Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. P a g e UCM6510 IP PBX User Manual...
Page 251: Sample Configuration For Fax-To-Email
2. Go to UCM6510 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension. Figure 157: Create Fax Extension 3. Go to UCM6510 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk with "FAX Detection" set to "No". 4. Go to UCM6510 web GUI->Basic/Call Routes->Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension.
Page 252 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as attachment. P a g e UCM6510 IP PBX User Manual...
Page 253: Asterisk Manager Interface (Restricted Access)
Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6510 system.
Page 254: Follow Me
FOLLOW ME Follow Me is a feature on the UCM6510 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc.
Page 255: Table 79: Follow Me Settings
Select the order in which the Follow Me destinations will be dialed to reach Dialing Order the user: ring all at once or ring one after the other. P a g e UCM6510 IP PBX User Manual...
Page 256: Table 80: Follow Me Options
Playback Unreachable If enabled, the PBX will playback the unreachable status message to the Status Message caller if the callee cannot be reached. P a g e UCM6510 IP PBX User Manual...
Page 257: Speed Dial
SPEED DIAL The UCM6510 supports Speed Dial feature that allows users to call a certain destination by pressing one or two digits on the keypad allowing 99 extensions to be configured. This creates a system-wide speed dial access for all the extensions on the UCM6510.
Page 258: Disa
PSTN and etc, and then call into a SIP trunk or PSTN trunk connected to UCM6510 as it is an internal extension.
Page 259 "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". If the user tries to dial outbound calls after dialing into the DISA, the UCM6510 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.
Page 260: Callback Feature
9. The user will be connected to the destination number. In this way, the calls are placed and connected through trunks on the UCM6510 instead of to the mobile phone directly. Therefore, the user will not be charged on mobile phone services for long distance or international calls.
Page 261 Configure the destination which the callback will direct the caller to. Two destinations are available:  Destination  DISA The caller can then enter the desired number to dial out via UCM6510 trunk. P a g e UCM6510 IP PBX User Manual...
Page 262: Blf And Event List
Besides BLF, users can also configure the phones to monitor event list. By using event list, local extensions on the same UCM6510 or remote extensions on the VOIP trunk can be monitored. The event list settings is under web GUI->Call Features->Event List.
Page 263: Table 83: Event List Settings
Special Extensions Valid format: 5000,5001,9000 Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6510 first P a g e...
Page 264 BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions. When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510 will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the SIP end points registers and subscribes to the local UCM6510 event list, it can obtain the remote extension status from this event list.
Page 265: Dial By Name
Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR. The group name defined here P a g e UCM6510 IP PBX User Manual...
Page 266: Figure 166: Dial By Name Group In Ivr Key Pressing Events
IVR and inbound route. Figure 166: Dial By Name Group In IVR Key Pressing Events P a g e UCM6510 IP PBX User Manual...
Page 267: Figure 167: Dial By Name Group In Inbound Route
>PBX->Basic/Call Routes->Extensions in order to be searchable in Dial By Name directory through IVR. By specifying the extensions here, the administrators can make sure unscreened calls will not reach the company employee if he/she doesn't want to receive them directly. P a g e UCM6510 IP PBX User Manual...
Page 268: Figure 168: Configure Extension First Name And Last Name
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. P a g e UCM6510 IP PBX User Manual...
Page 269: Wakeup Service
WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6510 as a separated module. There are three ways to set up Wakeup Service:...
Page 270: Wakeup Service From User Portal
Select the time when to play the wakeup call. WakeUp service from User portal Login to the user portal on the UCM6510. WakeUp service can be found under “Value-added Features -> Wakeup Service”, click on to create a new wakeup service.
Page 271: Active Calls And Monitor
ACTIVE CALLS AND MONITOR The active calls on the UCM6510 are displayed in web UI->Status->Active Calls page. Users can monitor call status, hang up active call(s) as well as barge in active call(s) in real time manner. Active Calls Status To view the status of active calls, navigate to web GUI->Status->Active Calls.
Page 272: Figure 173: Call Connection Less Than Half Hour
Figure 174: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. P a g e UCM6510 IP PBX User Manual...
Page 273: Hang Up Active Calls
Active Calls page. Call Monitor UCM6510 supports privilege based control option to allow only specific extension(s) to bargein an active call. Users can select authorized extensions to bargein for a specific extension under “Extension Settings >...
Page 274 If “Require Confirmation” is enabled, the user will be asked to confirm to monitor the call. Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 85: UCM6510 Feature Codes] [Enable Spy] P a g e UCM6510 IP PBX User Manual...
Page 275: Call Features
The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. Feature Codes settings can be found at web GUI->PBX->Internal Options->Feature Codes. This section lists all the feature codes in the UCM6510 and describes how to use the call features. Feature Codes...
Page 276  Default code: *3.  Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress.  Audio Mix Record...
Page 277  Default Code: *41.  Blacklist Remove To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number. P a g e UCM6510 IP PBX User Manual...
Page 278 This feature code is used to switch inbound route mode to default Inbound Default Mode mode. The default setting is *61. This feature code is used to switch inbound route mode to mode Inbound Mode 1 1. The default setting is *62. P a g e UCM6510 IP PBX User Manual...
Page 279: Call Recording
Figure 177: Enable/Disable Feature codes Call Recording The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk.
Page 280: Call Park
Call Park The UCM6510 provides call park and call pickup features via feature code. Park a Call There are two feature codes that can be used to park the call.  Feature Maps->Call Park (Default code #72) During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to 720) will be announced after parking the call.
Page 281: Internal Options
This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via web GUI->PBX->Internal Options.
Page 282 The default setting is "Yes". It is recommended to enable it for Enable Random Password security purpose. If enabled, UCM6510 will send Email notification to user automatically after Enable Auto Email To User editing extension settings or adding a new extension.
Page 283: Internal Options/Jitter Buffer
 Auto Provision Extensions: 5000-6299 This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6510 to provision the end device.  Conference Extensions: 6300-6399  Ring Group Extensions: 6400-6499  Queue Extensions: 6500-6599 ...
Page 284: Internal Options/Rtp Settings
[(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Internal Options/Payload The UCM6510 payload type for audio codecs and video codes can be configured here. Table 89: Internal Options/Payload Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword AAL2-G.726...
Page 285: Internal Options/Pin Groups
Configure the payload type for VP8. The default settings is 108. Internal Options/PIN Groups The UCM6510 supports pin group. Once pin group is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUI under “...
Page 286: Figure 180: Pin Members
Figure 181: Outbound PIN If pin group CDR is enabled, the call with pin group information will be displayed as part of CDR under Account Code field. Figure 182: CDR Record P a g e UCM6510 IP PBX User Manual...
Page 287: Iax Settings
IAX SETTINGS The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings. IAX Settings/General Table 91: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569.
Page 288: Iax Settings/Static Defense
Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. For example: IP or IP Range 11.11.11.11 11.11.11.11/22.22.22.22. P a g e UCM6510 IP PBX User Manual...
Page 289: Sip Settings
Warning: Please be aware of the potential security risk when enabling "Allow Guest Calls" as this will allow any user with the UCM6510 address to dial into the UCM6510. If set to "No", all transfers initiated by the endpoint in the UCM6510 will be Allow Transfer disabled (unless enabled in peers or users).
Page 290: Sip Settings/Session Timer
Select to enable video support in SIP calls. The default setting is "Yes". If enabled, when rejecting an incoming INVITE or REGISTER request, the UCM6510 will always reject with "401 Unauthorized" instead of notifying the Reject Non-Matching INVITE requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP usernames.
Page 291 Configure to allow incoming TLS connections with the UCM6510. The TLS Enable default setting is "No". Configure the IP address for TLS server to bind to. 0.0.0.0 means binding to all interfaces. The port number is optional. If not specified, 5061 will be used.
Page 292: Sip Settings/Nat
Configure a static IP address and port (optional) used in outbound SIP External Host messages if the UCM6510 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the Use IP address in SDP external host.
Page 293 Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6510 will send 180 Ringing if 183 Session Progress has Generate In-Band Ringing not been sent yet. If audio path is established already with 183 then send in-band ringing.
Page 294: Value-Added Features
After making sure analog trunk or VoIP Trunk is setup properly and UCM6510 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send”...
Page 295: Announcements Center
UCM6510 series supports Announcements Center features start from firmware 1.0.2.7. Announcements Center allows user to previously record and store voice message into UCM6510 with a specified code, and user can also create groups with specified extensions. When code and group number is dialed together, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.
Page 296: Group Setting
6. Select the message that will be used by the code from the Custom Prompt drop down menu. To create a new Prompt, please click Prompt and follow the instruction. P a g e UCM6510 IP PBX User Manual...
Page 297: Figure 186: Announcements Center Code Configuration
For example, in this example, we can send code 55 to group 666. To use, we can simply pick up any extension registered at UCM6510, dial number 55666 which is the code with the group number. Extension 1000, 1001 and 1002 will receive this voice message.
Page 298: Pms (Property Management System)
PMS (Property Management System) UCM6510 support Hotel Property Management System PMS, including checkIn/checkout services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel application, this feature can be found on web UI->PBX->PMS. Note: The PMS integration on UCM was made with HMobile for now, more PMS software can be supported in future releases.
Page 299: Figure 188: Create New Room
Click “Save” to create the new room, the fields above can be configured from the HMobile platform, once set the following screen will be shown: Figure 189: Room Status User can Create a Batch of rooms as well by clicking on , the following window will pop up: P a g e UCM6510 IP PBX User Manual...
Page 300: Wakeup Service
Figure 190: Add batch rooms Wakeup Service , the following window In order to create a New Wake up service, user can click on will pop up: Figure 191: Create New Wake Up Service P a g e UCM6510 IP PBX User Manual...
Page 301: Mini Bar
In order to create a new mini bar, click on under UCM webGUI -> PBX -> PMS -> Mini Bar, the following window will pop up : Figure 193: Create New Mini Bar P a g e UCM6510 IP PBX User Manual...
Page 302: Table 104: Create New Mini Bar
Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUI -> PBX -> PMS -> Mini Bar, the following window will popup. P a g e UCM6510 IP PBX User Manual...
Page 303: Figure 195: Create New Consumer Goods
Select the success prompt when typing the code of the goods by the maid. Failure Prompt Select the failure prompt. The Minibar page look like the following: Figure 196: Mini Bar P a g e UCM6510 IP PBX User Manual...
Page 304: Crm
The UCM6510 support two CRM API, SugarCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history.
Page 305: Salesforce Crm
User can start then using SugarCRM features. Figure 198: CRM User Settings Salesforce CRM Configuration page of the Salesforce CRM can be accessed via admin login, on the UCM webGUI under “PBX -> CRM -> Basic Settings”. P a g e UCM6510 IP PBX User Manual...
Page 306: Table 107: Salesforce Settings
Click on “Enable CRM” and enter the username, password and Security Token associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using Salesforce CRM features. P a g e UCM6510 IP PBX User Manual...
Page 307: Figure 200: Salesforce User Settings
Figure 200: Salesforce User Settings After calling the outbound number (06655443322). The CRM will automatically record the new number to Contacts. P a g e UCM6510 IP PBX User Manual...
Page 308: Status And Reporting
STATUS AND REPORTING PBX Status The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 201: Status->PBX Status Trunks Users could see all the configured trunk status in this section.
Page 309: Extensions
Click on [ - ] to hide the status detail table. Extensions Extensions in this section will be automatically sorted based on their status: idle, ringing, talking or unavailable, and display them accordingly on the web UI status section. P a g e UCM6510 IP PBX User Manual...
Page 310: Table 109: Extension Status
Other operations are also available in extension status section:  Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.  Click on to refresh the extension status. P a g e UCM6510 IP PBX User Manual...
Page 311: Queues
The agent is talking/busy. The agent has been logged out. On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. Other operations are also available in queue status section: ...
Page 312: Conference Rooms
Click on [ - ] to hide the conference room details. Interfaces Status This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports.
Page 313 PoE is used PoE is not used Power 1/2 Power supply is working Power supply is abnormal No power supply LAN/WAN/Heart Beat Connected Not connected Digital Port T1/E1/J1 Connected and working P a g e UCM6510 IP PBX User Manual...
Page 314: Digital Channels Status
Click on [ + ] to expand the interface details.  Click on [ - ] to hide the interface details. Digital Channels Status This section displays the status of the digital trunks on the UCM6510. P a g e UCM6510 IP PBX User Manual...
Page 315: Parking Lot
Click on [ - ] to hide the Digital Channels Status details. Parking Lot The UCM6510 supports call park using feature code. When there is call being parked, this section will display the parking lot status. P a g e...
Page 316: System Status
Click on [ + ] to expand the parking lot details.  Click on [ - ] to hide the parking details. System Status The UCM6510 system status can be accessed via web GUI->Status->System Status, which displays the following system information.  General ...
Page 317: Network
Recovery Network Under web GUI->Status->System Status->Network, users could check the network information for the UCM6510. Please see details in the following table. Table 115: System Status->Network Status -> System Status -> Network Global unique ID of device, in HEX format. The MAC address can be found on the label MAC Address coming with original box and on the label located on the bottom of the device.
Page 318: Figure 208: System Status->Storage Usage
 Configuration partition  Data partition Note: Inode is the pointer used for file reference in the system. The system usually has limited resources of pointers. Figure 208: System Status->Storage Usage P a g e UCM6510 IP PBX User Manual...
Page 319: Resource Usage
>Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 209: System Status->Resource Usage System Events The UCM6510 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under web GUI->Status->System Events->Alert Events List.
Page 320: Figure 210: System Events->Alert Events Lists: Disk Usage
1. Disk Usage Figure 210: System Events->Alert Events Lists: Disk Usage  Detect Cycle: The UCM6510 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
Page 321: Figure 212: System Events->Alert Events Lists: Modify Admin Password
Figure 212: System Events->Alert Events Lists: Modify Admin Password  Detect Cycle: The UCM6510 will initiate the admin password check based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 4. Memory Usage Figure 213: System Events->Alert Events Lists: Memory Usage...
Page 322: Alert Log
 Detect Cycle: The UCM6510 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 6. System Update Figure 215: System Events->Alert Events Lists: System Update  Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
Page 323: Figure 217: System Events->Alert Log
User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. P a g e UCM6510 IP PBX User Manual...
Page 324: Alert Contact
On the UCM6510, the CDR can be accessed under web UI->Status->CDR->CDR. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report.
Page 325: Table 116: Cdr Filter Criteria
Select destination trunk(s) and the CDR of calls going outbound through the trunk(s) Name will be filtered out. Action Type Filter calls using the Action Type, the following actions are available: P a g e UCM6510 IP PBX User Manual...
Page 326 Callee Number Enter the callee number to filter the CDR report. CDR with the matching callee number will be filtered out. The call report will display as the following figure shows. P a g e UCM6510 IP PBX User Manual...
Page 327: Figure 221: Call Report
Call From Example format: "John Doe" 2009  Call To Example format: 2002  Call Time Format: 0:00:45  Talk Time Format: 0:00:40  Account Code Example format: Test/Grandstream  Status P a g e UCM6510 IP PBX User Manual...
Page 328: Figure 222: Call Report Entry With Audio Recording File
Figure 222: Call Report Entry with Audio Recording File  Automatic Download CDR Records User could configure the UCM6510 to automatically download the CDR records and send the records to an Email address. Click on “Automatic Download Settings”, and configure the parameters in the dialog below.
Page 329: Cdr Improvement
CDR Improvement Starting from UCM6510 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR. It will display within call record in the same entry. CDR new features can be found under web UI-> Status- >CDR->CDR.
Page 330: Downloaded Cdr File
 Source Channel, Dest Channel Sample 1: Figure 227: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. P a g e UCM6510 IP PBX User Manual...
Page 331: Statistics
ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA Statistics CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.
Page 332: Recording Files
"Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage. Otherwise, internal storage will be used on the UCM6510. P a g e UCM6510 IP PBX User Manual...
Page 333: Api Configuration
Click on the title again can switch the sorting mode between ascending order or descending order. API Configuration The UCM6510 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third party application.
Page 334 IP address before connecting to the API. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm61xx_cdr_rec_api_guide.pdf P a g e UCM6510 IP PBX User Manual...
Page 335: Upgrading And Maintenance
UPGRADING AND MAINTENANCE Upgrading The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload. Upgrading via Network The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.
Page 336: Upgrading Via Local Upload
GUI to check the firmware version. Upgrading via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via web GUI. Please follow the steps below to upload firmware locally.
Page 337: Figure 233: Upgrading Firmware Files
Wait until the upgrading process is successful and a window will be popped up in the web GUI. Figure 234: Reboot UCM6510 Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. P a g e...
Page 338: No Local Firmware Servers
Microsoft IIS web server. Backup The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Backup/Restore Users could backup the UCM6510 configurations for restore purpose under web GUI->Maintenance- >Backup->Backup / Restore.
Page 339: Figure 235: Create New Backup
Click on to upload backup file from the local device to UCM6510. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM6510. Figure 236: Backup / Restore P a g e...
Page 340: Data Sync
The client account supports special characters such as @ or “.”. This change allows user to use email address as SFTP accounts. It allows users as well to specify the destination directory on SFTP server for backup file. If the directory doesn’t exist on the destination, UCM6510 will create the directory automatically. P a g e...
Page 341: Restore Configuration From Backup File
Save the changes and all the backup logs will be listed on the web page. Restore Configuration from Backup File To restore the configuration on the UCM6510 from a backup file, users could go to web GUI->Maintenance- >Backup->Backup / Restore.
Page 342: Cleaner
If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file.
Page 343: Figure 240: Cleaner
Cleaner will delete data based on Recording Storage selection. If USB Disk is selected, Cleaner will only clean data in USB and local data will leave untouched. If Enable auto change is selected and USB disk is P a g e UCM6510 IP PBX User Manual...
Page 344: Usb/Sd Card Files Cleanup
Table 122: USB/SD Card files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. P a g e UCM6510 IP PBX User Manual...
Page 345: Reset And Reboot
The default syslog level for all modules is "error", which is recommended in your UCM6510 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6510 functions are as follows and users can turn on "notic" and "verb" levels besides "error" level.
Page 346: Troubleshooting
Too many syslog print might cause traffic and affect system performance. --------------------------------------------------------------------------------------------------------------------- ----------------------- Troubleshooting On the UCM6510, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under web GUI->Maintenance->Troubleshooting. Ethernet Capture The captured trace can be downloaded for analysis.
Page 347: Ip Ping
Figure 244: PING Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. P a g e UCM6510 IP PBX User Manual...
Page 348: Pri/Ss7/Mfc/R2 Signaling Trace
Analog Record Trace Analog Record Trance Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6510 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI- >Maintenance->Troubleshooting ->Analog Record Trace.
Page 349: Figure 246: Troubleshooting Analog Trunks
Note: When using a Key Dial-up FXO feature the outbound trunk for the analog trunk need to have internal permission. As well as it should be the trunk with the highest outbound route priority. P a g e UCM6510 IP PBX User Manual...
Page 350: E&M Immediate Record Trace
60 sec. Check Times is the maximum number of failed checks before restart the UCM6510. The default setting is 3. If there is no response from UCM6510 after 3 attempts (default) to check, current status will be stored and UCM6510 will be restarted.
Page 351: Network Status
SSH switch now is available via web UI and LCD. User can enable or disable SSH access directly from web UI or LCD screen. For web SSH access, please log in UCM6510 web interface and go to Maintenance- >Remote Access->SSH Access. By default, SSH access is disabled for security concerns. It is highly recommended to only enable SSH access for debugging purpose.
Page 352: Figure 251: Ssh Access
Figure 251: SSH Access P a g e UCM6510 IP PBX User Manual...
Page 353: Experiencing The Ucm6510 Series Ip Pbx
Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

Grandstream Networks UCM6510 User Manual

Document Purpose

Change Log

Welcome

Product Overview

Installation

Getting Started

System Settings

Provisioning

Extensions

Analog Trunks

Digital Trunks

Data Trunk

Voip Trunks

Sla Station

Call Routes

Quick Links

Troubleshooting

Related Manuals for Grandstream Networks UCM6510

Summary of Contents for Grandstream Networks UCM6510