Polycom Pano Administrator's Manual
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Polycom Pano Administrator's Manual

Polycom Pano Administrator's Manual

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ADMINISTRATOR GUIDE
1.2.2 | September 2019 | 3725-42460-005A
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Polycom
Pano

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Summary of Contents for Polycom Pano

  • Page 1 ADMINISTRATOR GUIDE 1.2.2 | September 2019 | 3725-42460-005A ® ™ Polycom Pano...
  • Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: Table Of Contents

    Power On the Device....................8 Power Off the Device....................8 Managing the System......................8 Access the System Web Interface................8 Access the Polycom Cloud Service Administration Portal from the System Web Interface...................... 9 Access the Polycom Cloud Service Administration Portal from an Assigned URL........................10 Setup Wizard.....................11...
  • Page 4 Configure Certificate Validation Settings..............32 Install a Certificate....................33 View a Certificate....................33 Delete a Certificate....................34 Change Local Account Credentials...................34 Disable the Security Code....................34 Wireless and Screen Mirroring Options................35 Wireless Bands for Miracast-Certified Devices............35 Enable Wireless Settings..................35 Disable Wireless Settings..................37 Polycom, Inc.
  • Page 5 Automatically Update Software................45 Update Software with a USB Flash Drive...............45 Downgrading System Software..................46 Polycom Cloud Service................... 47 The Poly Cloud Services Portal..................47 Polycom Cloud Service Administration Guide..............48 Troubleshooting....................49 Blurry Miracast Video......................49 Download Logs......................... 49 Contact Polycom Support....................50...

  • Page 6: Before You Begin

    Pano devices. Polycom recommends that you record your device’s serial number and have it available for setup and troubleshooting. The serial number is printed on the device and the shipping box labels. It also is listed on the Dashboard of the system web interface.

  • Page 7: Getting Started

    Note: Audio transmission in Miracast mirroring is best-effort. For Windows 10 or Android devices, Miracast audio-video synchronization isn’t guaranteed. Hardware Features Polycom designed the Pano device system to be always connected and powered. The system includes limited cable and Wi-Fi connections to simplify setup, and its compact design fits most space requirements.
  • Page 8 Front and Side Feature Descriptions Reference Number Feature LED indicator of system status and button to initiate factory reset Security cable lock slot on the side Back Panel Feature Descriptions Reference Number Feature HDMI input port Analog audio output HDMI output port Polycom, Inc.

  • Page 9: System Indicator Lights

    This port supports IEEE 1588 for time synchronization with devices in a room. 2.0 mm jack for optional external 54 V DC power adapter System Indicator Lights The LED on the front of the Pano device system provides the following information. Indicator Light System Status...

  • Page 10: Power On The Device

    Disconnect the LAN cable if your device is using PoE+. If your setup includes both connections, you must disconnect both cables. Managing the System After you run the setup wizard, you can configure, manage, and monitor your Pano device using its web interface. Access the System Web Interface You can access the Pano system web interface.

  • Page 11: Access The Polycom Cloud Service Administration Portal From The System Web Interface

    If your organization has activated a Polycom Cloud Service account, you can access the service's administration portal to manage registered devices and configure cloud capabilities. You can access the portal from the system web interface of a Pano device that is registered to the Polycom Cloud Service.

  • Page 12: Access The Polycom Cloud Service Administration Portal From An Assigned Url

    10 Access the Polycom Cloud Service Administration Portal from an Assigned URL If your organization has activated a Polycom Cloud Service account, you can access the service's administration portal to manage registered devices and configure cloud capabilities. Procedure 1.

  • Page 13: Setup Wizard

    Provision the System The setup wizard, also known as the out-of-box (OOB) state, walks you through the initial steps of configuring your Pano system. It is available during initial setup, after a system reset with settings deleted, and after a factory reset.

  • Page 14: Set Up System Manually

    Password are automatically completed. If a service is not detected, you must enter all the fields manually. 3. If the Polycom Cloud Service registration page displays, select Sign In to register your system or Skip. You see this page only if your provisioning service allows your system to also register with the Polycom Cloud Service.

  • Page 15: General Settings

    Set Device and Room Names ▪ Register with Polycom Cloud Service The General Settings tab in the system web interface lets you configure basic features of your Pano device, such as its language and if you want to allow screen mirroring. Related Links...

  • Page 16: Revert To The Default Home Screen Background

    Display IP Addresses on System Status Bar You can display the Pano system IP addresses in the system status bar. Content App users can find and connect to the Pano system using the Pano IP addresses shown on the system status bar.

  • Page 17: Change Network Name

    This is an optional field. Current Date and Current Time If you set Time Server to Manual or Auto, the system doesn’t display these settings. If you set Time Server to Off, you can configure Current Date and Current Time. Polycom, Inc.

  • Page 18: Set Device And Room Names

    4. Enter a Room Name. A Room Name is how users identify a Pano system they want to connect to from a device or the Content App. Polycom recommends that you use a name that is associated with the system's location (e.g., a conference room).

  • Page 19: Provisioning Service

    Register with a Provisioning Service ▪ Disable a Provisioning Service You can use a provisioning service, such as Polycom RealPresence Resource Manager, to perform the following actions with your system: ▪ Automatically provision settings, including Room Name, Device Name, and whether a security code is required for connecting to the system.

  • Page 20: Register With A Provisioning Service

    1. In the system web interface, go to General Settings > Provisioning Server. 2. Select Enable Provisioning. Register with a Provisioning Service After enabling provisioning, you can register your Pano system with a provisioning service. Procedure 1. In the system web interface, go to General Settings > Provisioning Server.

  • Page 21: Network Settings

    Configuring the Primary Network (LAN) Settings You can configure IPv4, IPv6, DNS, and LAN options for the Primary Network (LAN). LAN Status Lights The LAN connector on the Pano device has two lights to indicate connection status and traffic. Indicator Light Connection Status...

  • Page 22: Configure Ipv4 Settings

    Displays the IPv6 address used for local communication within a subnet. Site-Local Displays the IPv6 address used for communication within the site or organization. Global Address Displays the IPv6 internet address. Default Gateway Displays the default gateway assigned to the system. Polycom, Inc.

  • Page 23: Configure Dns Settings

    4. Select Save. Configure LAN Options There are several options for configuring the LAN in your Pano system web interface. Procedure 1. In the system web interface, go to Network > Primary Network. 2. Under the LAN Options section, configure the following settings as needed:...

  • Page 24: Configuring The Secondary Network (Wi-Fi) Settings

    Configure Wi-Fi Settings In addition to a LAN, you can also connect your system to a Wi-Fi network for additional user access. For example, this enables guests to share content to the system. Polycom, Inc.
  • Page 25 Specifies an encryption passphrase (like a password) for the Wi-Fi network. You must enter the passphrase to connect to the Wi-Fi network. EAP Method Specifies the extensible authentication protocol (EAP) for WPA-Enterprise (802.1xEAP): ▪ PEAP ▪ ▪ TTLS ▪ Polycom, Inc.
  • Page 26 24 Enable DFS You can enable Dynamic Frequency Selection (DFS) for Miracast and the secondary network on Pano. Some Miracast-certified devices may not work as expected when connected to a DFS channel. In such cases, disable the Allow DFS Channels option. This forces the secondary network to select an available non-DFS channel to avoid signal interference.

  • Page 27: Disable The Secondary Network (Wi-Fi)

    Connect to a Hidden Wi-Fi Network Some Wi-Fi networks don’t broadcast their SSID thus hide their presence for better security. You can enable Pano active scanning to find these networks. To connect to a hidden network, you must know its SSID and password.

  • Page 28: Monitor Settings

    ▪ A high-quality passive cable of minimum length provides the most repeatable solution. As the power level of HDMI output devices can vary greatly, keep the distance from the HDMI source to the Pano input as short as possible. Polycom recommends working with your A/V integrator or partner who understands the unique requirements in your environment.

  • Page 29: Supported Hdmi Input Resolutions

    25, 30, 50, 60 Supported Displays The Pano device can present content streams on user-supplied non-touch and touch displays that support up to 4K (UHD) 60 fps RGB444 output over HDMI 2.0. Polycom recommends that you use a display that supports the same input and visual output.

  • Page 30: Configure Monitor Settings

    InGlass Dell C8618Q7 Configure Monitor Settings You can configure the Pano system monitor settings to optimize the video output. Procedure 1. In the system web interface, go to General Settings > Monitor. 2. Configure the following settings as needed: Setting...
  • Page 31 Monitor Settings Related Links Display IP Addresses on System Status Bar on page 14 Polycom, Inc.

  • Page 32: Security

    Pano system. PKI certificates authenticate secure network connections to and from the Pano system. The system uses standard PKI techniques to configure and manage certificates and certificate signing requests (CSRs).

  • Page 33: How The System Uses Pki Certificates

    Security How the System Uses PKI Certificates PKI certificates authenticate secure network connections to and from the Pano system. The system uses standard PKI techniques to configure and manage certificates and certificate signing requests (CSRs). ANSI X.509 standards regulate the certificate characteristics.

  • Page 34: Configure Certificate Validation Settings

    CA, which issues your signed certificate. Configure Certificate Validation Settings The Pano system can automatically validate user-installed certificates when establishing an authenticated network connection. To perform this validation, you must install certificates from the CAs that are part of the trust chain on the Pano system.

  • Page 35: Install A Certificate

    This allows you to navigate with your browser over a secure connection to the system web interface and perform administrative tasks. View a Certificate The Pano system lists user-installed certificates in the system web interface, where you also can view the contents of those certificates. Procedure 1.

  • Page 36: Delete A Certificate

    3. Confirm by selecting Delete. A message indicates that the system deleted the certificate. Change Local Account Credentials The Pano system administrator ID and password you created while running the setup wizard can be changed. Procedure 1. In the system web interface, go to Security > Local Accounts.

  • Page 37: Wireless And Screen Mirroring Options

    Polycom Content App or their AirPlay- or Miracast-certified device. You can enable or disable these features as needed. The animations that display on the Pano system home screen correspond to the system settings for wireless communication and screen mirroring.
  • Page 38 Pano system uses the operating channel to transmit Miracast mirroring content. Notes on Default Operating Channel Pano selects the DEFAULT channel automatically so the system can support both Miracast and the secondary network at the same time. When you enable the secondary network, the Miracast Operating Channel option is disabled to ensure Miracast and the secondary network use the same channel.

  • Page 39: Disable Wireless Settings

    For enhanced security, you can require Windows Miracast users to enter a security code each time before they can connect to Pano. Note the following: ▪ You must enable Pano's Security Code feature before you can use this feature. ▪ This feature applies only to version 1709 and above on Windows 10. ▪...
  • Page 40 Security Note: More detailed information is available under NDA in the form of Product Encryption Data Sheets. Please contact your Polycom representative for more details. Application Encryption Function Description Protocol Used Secure Boot Authentication Procedure to verify that PKCS #1...
  • Page 41 Security Application Encryption Function Description Protocol Used Device Proxy Client Authentication Allows the Pano device to TLS 1.1 and 1.2 communicate with the Integrity Polycom Cloud Service to Confidentiality discover its tenant ID and register with that tenant’s cloud services. The connections are signaling only;...

  • Page 42: Limit Or Disable The Ability To Save Content

    You can block users, depending on their network connection, from saving content using the Polycom Content App. For example, you may not want someone connected to your Pano system through the Wi-Fi network to save content. However, users can still save content when connected through the primary network (LAN).

  • Page 43: Content Sharing

    Topics: ▪ Content Sharing Options The Pano device lets users connect and share content from personal smartphones, tablets, laptops, and desktop systems. Content Sharing Options Once your system is running and configured for your environment, users can share content from their personal devices with no additional setup using the following methods.

  • Page 44: System Maintenance

    User-installed PKI certificates ▪ Local directory entries ▪ Call detail record (CDR) The Pano system reset button that you use to initiate the factory reset process is located on the front of the device, displayed in the following figure: Polycom, Inc.

  • Page 45: Reset System Settings

    Resetting your system deletes all but the following data: ▪ Current software version ▪ Logs ▪ User-installed PKI certificates Procedure 1. In the system web interface, go to Diagnostics. 2. Go to System Reset. 3. Select Reset All System Configurations. Polycom, Inc.

  • Page 46: Updating System Software

    Software Update Location Description Polycom Support Site A software server hosted by Polycom. Custom Server URL A server on your network that supports HTTP or HTTPS downloads. The URL is the path to the latest software build folder (for example, https:// <system_build_folder>).

  • Page 47: Manually Update Software

    Your changes save automatically. Update Software with a USB Flash Drive You can update the software of your Pano system and some of its connected devices with a USB flash drive. Note: Polycom recommends formatting your USB flash drive with the FAT32 file system.

  • Page 48: Downgrading System Software

    4. Follow the onscreen instructions to complete the update. Downgrading System Software You can downgrade the software on your Pano system to an earlier version using any of the supported software update methods. Note: Before you downgrade, Polycom recommends doing the following: ▪...

  • Page 49: Polycom Cloud Service

    The Polycom Cloud Service uses the industry-standard OAuth 2.0 protocol to enable access to your enterprise Office 365 services via the Polycom Content App. This allows users to sign in directly to Office 365 without the Polycom Content App or the Polycom Cloud Service ever having access to user credentials.

  • Page 50: Polycom Cloud Service Administration Guide

    Device Management Service for your Enterprise. Register Devices Connect devices to the cloud. Administration Manage services and users across cloud applications. Polycom Cloud Service Administration Guide For more information about Polycom Cloud Service Administration Portal, refer to Polycom Cloud Service Administration Guide. Polycom, Inc.

  • Page 51: Troubleshooting

    For example, if your device accesses the internet from a WLAN AP using 5 GHz channel ID 36, then set your Pano Operating Channel to the same channel.

  • Page 52: Contact Polycom Support

    If you are not able to share content successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Support. Be prepared to provide the Pano system logs an details about the issue you are experiencing.

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