Can Feed The Media But Cannot Print - SATO CL4NX Operator's Manual

No. What to check
6 Is the sensitivity of the sensor set correctly?
7 Is the platen roller dirty?
8 Is the platen roller damaged?
9 Does the interface operate correctly?
10 Is the data or signal sent from the computer
incorrect?
11 Is the main board defective?
6.3.3

Can Feed the Media but Cannot Print

No. What to check
1 Are the media and ribbon designed for use with
the printer?
2 Is the ribbon wound correctly.
3 Is the correct sensor type set?
4 Is the print head installed correctly?
5 Is the pressure of the print head too strong or too
weak?
6 Is the print head dirty or is a label attached to it?
7 Is the media sensor dirty?
8 Does the interface operate correctly?
9 Is the data or signal sent from the computer
incorrect?
10 Is the print head defective?
Countermeasure
Adjust the sensor level.
If the platen roller is dirty, clean it with the clean-
ing kit.
For printer cleaning, refer to
nance of the Print Head and Platen
Replace the platen roller.
Check the interface according to the Interface
Troubleshooting.
Power on the device again.
Check the data sent from the computer and the
communication conditions.
Replace the main board.
Countermeasure
Use the media and ribbon designed for the
printer.
If the knob of the ribbon rewinder is not set to its
initial position, remove the wound ribbon then set
the knob again.
Set a correct sensor type.
Install the print head correctly.
Adjust the pressure of the print head with the
head pressure adjustment dial.
If the print head is dirty, clean it using the clean-
ing pen. If a label is attached to the print head,
remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For printer cleaning, refer to
nance of the Print Head and Platen
If the media sensor is dirty, clean it using the
cleaning kit.
For printer cleaning, refer to
nance of the Print Head and Platen
Check the interface according to the Interface
Troubleshooting.
Power on the device again.
Check the data sent from the computer and the
communication conditions.
Replace the print head and reset the counter.
CL4NX Operator Manual
6 Troubleshooting
Section 5.2 Mainte-
Roller.
Section 5.2 Mainte-
Roller.
Section 5.2 Mainte-
Roller.
201