Can Feed The Media But Cannot Print - SATO S84ex Operator's Manual

No. What to check
3 Is the media or ribbon deformed?
4 Is the media guide set correctly?
5 Is the correct sensor type set?
6 Is the sensitivity of the sensor set correctly?
7 Is the platen roller dirty?
8 Is the platen roller damaged?
9 Does the interface operate correctly?
10 Is the data or signal sent from the computer
incorrect?
11 Is the main (CONT) PCB defective?
7.4.3

Can Feed the Media but Cannot Print

No. What to check
1 Are the media and ribbon designed for use with
the printer?
2 Is the correct sensor type set?
3 Is the print head installed correctly?
4 Is the pressure of the print head too strong or too
weak?
5 Is the print head dirty or is there a label attached
to it?
Countermeasure
Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.
Adjust the media guide.
Set the correct sensor type.
Adjust the sensor level.
If the platen roller is dirty, clean it with the
cleaning kit.
For printer cleaning, refer to
Maintenance of the Print Head and Platen
Roller.
Replace the platen roller.
Check the interface according to the
Troubleshooting.
Power on the device again.
Check the data sent from the computer and
communication conditions.
Replace the main (CONT) PCB.
Contact a SATO reseller or technical service
center for replacement.
Countermeasure
Use the media and ribbon designed for the
printer.
Set a correct sensor type.
Install the print head correctly.
Adjust the pressure of the print head with the
head pressure adjustment dial.
If the print head is dirty, clean it using the
cleaning pen. If a label is attached to the print
head, remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For printer cleaning, refer to
Maintenance of the Print Head and Platen
Roller.
S84-ex/S86-ex Operator Manual
7 Troubleshooting
Section 6.2
Interface
Section 6.2
285