SATO CL4NX Operator's Manual
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SATO CL4NX Operator's Manual

Sato cl4nx printer is a high-performance labeling system
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Summary of Contents for SATO CL4NX

  • Page 1 Operator Manual For printer model:...
  • Page 2 Specifications and contents in this document are subject to change without notice. Trademarks SATO is a registered trademark of SATO Corporation and its subsidiaries in Japan, the U.S. and other countries. QR Code is a registered trademark of DENSO WAVE INCORPORATED.

  • Page 3: Table Of Contents

    2.4.1 Available Interfaces ....................22 2.4.2 Interface Settings..................... 22 2.5 Connecting the Power Cord ................23 2.6 Power On/Off the Printer .................. 24 2.6.1 Power On the Printer ....................24 2.6.2 Power Off the Printer ....................24 CL4NX Operator Manual...
  • Page 4 4.1.4 Guidance Video ....................... 50 4.1.5 How to Cancel the Print Job ..................53 4.2 Settings Mode....................54 4.2.1 Changing to Settings Mode ..................54 4.2.2 Item Selection......................55 4.2.3 Alphanumeric Input....................56 4.3 Settings Menu Tree Structure ................59 CL4NX Operator Manual...
  • Page 5 6.4.1 USB Interface ......................204 6.4.2 LAN Ethernet Interface ..................204 6.4.3 Bluetooth Interface ....................204 6.4.4 RS-232C Interface....................205 6.4.5 IEEE1284 Interface ....................205 6.4.6 External Signal Interface (EXT) ................205 6.4.7 Wireless LAN Interface..................206 CL4NX Operator Manual...
  • Page 6 7.7.1 USB Interface ......................245 7.7.2 LAN Ethernet Interface ..................246 7.7.3 Bluetooth Interface ....................247 7.7.4 RS-232C Interface....................248 7.7.5 IEEE1284 Interface ....................250 7.7.6 External Signal Interface (EXT) ................252 7.7.7 Wireless LAN Interface..................256 CL4NX Operator Manual...

  • Page 7: Before You Start

    Features of the Product This SATO CL4NX printer is a high-performance labeling system with a robust casing made of metal and equipped with versatile functions. The main features of the printer are as follows: • Simple and stylish design •...

  • Page 8: Safety Precautions

    Then contact someone. your SATO reseller or technical support center. If you operate the printer in this Do not place containers filled with liquid on the condition, it could cause a fire or electric printer shock.
  • Page 9 Not grounding the ground Doing so could cause a fire or electric wire could cause an electric shock. shock. Contact your SATO reseller or technical support center to do internal inspections, adjustments, and repairs. Regarding the cutter Handling of the power cord •...
  • Page 10 Pulling the cord could expose or break the wires and cause a fire or electric shock. • The power cord set that comes with the printer is designed especially for this printer. Do not use it with any other electrical devices. CL4NX Operator Manual...

  • Page 11: Precautions For Installation And Handling

    Precautions for Installation and Handling Printer operation can be affected by the printer environment. Refer to the following instructions for installation and handling of the CL4NX printer. Select a Safe Location Do not place the printer in a location subject to water or oil.

  • Page 12: Regulatory Approval

    • Remove the certificate label (serial number seal) affixed to this product Use of this product near microwave and/or other wireless LAN equipment, or where static electricity or radio interference is present, may shorten the communication distance, or even disable communication. CL4NX Operator Manual...
  • Page 13 In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. EN55022 Warnung Dies ist eine Klasse A Produkt. In einer häuslichen Umgebung verursacht dieses Produkt vielleicht Radioeinmischung in dem Fall, der vom Benutzer vielleicht verlangt wird, adäquate Maßnahmen zu ergreifen. CL4NX Operator Manual...
  • Page 14 Before You Start (Pb) (Cd) (Cr6+) (PBB) (Hg) (PBDE) ABS PC SJ/T11363-2006 SJ/T11363- 2006 2006 2 28 SJ/T11364-2006 CL4NX Operator Manual...

  • Page 15: Parts Identification

    1.1 Parts Identification of the Printer 1.1.1 Front View  Top cover  Color LCD  Operator panel  Media discharge outlet  USB connector (Type A) Enable the storage of printer setting information with USB memory. CL4NX Operator Manual...

  • Page 16: Rear View

    240 V, 50 to 60 Hz. Interface connector for external signals. Connect the optional applicator to this terminal.  USB connector (Type B) To connect the printer to the host computer using the USB interface. CL4NX Operator Manual...

  • Page 17: Internal View

    Ribbon roller  Head lock lever  Print head (Consumables) Used to release the print head assembly. The part to print on the media. Perform regular maintenance.  Platen roller (Consumables)  Front cover  Media holder guide CL4NX Operator Manual...

  • Page 18: Parts On The Operator Panel

    Navigate the selection in the screen menu. The functions change depending on the screen. The functions of the buttons are indicated on the bottom of the screen. (For example: when in offline mode, left soft button: ONLINE; right soft button: FEED) CL4NX Operator Manual...

  • Page 19: Led Indicator

    1 Parts Identification 1.2.2 LED Indicator LED Indicator Color Description Blue Online mode (Light off) Power off or offline mode Printer error (For example, when the ribbon runs out) Blue Sleep mode Flashes at intervals of two seconds. CL4NX Operator Manual...
  • Page 20 1 Parts Identification This page is intentionally left blank. CL4NX Operator Manual...

  • Page 21: Installing The Printer

    • A location that is subject to vibration • A location with high temperature and humidity • A dusty location • A location exposed to direct sunlight • A location with a lot of noise • A location with a large fluctuation in power CL4NX Operator Manual...

  • Page 22: Installation Space

    Front View Standard model 83.5 82.5 150 mm 271 mm 150 mm (3.3”) (3.3”) (5.9”) (10.7”) (5.9”) 737 mm (29”) 2.2.2 Side View Printer front view 150 mm 457 mm 150 mm (5.9”) (18.0”) (5.9”) 757 mm (29.8”) CL4NX Operator Manual...

  • Page 23: Checking The Bundled Accessories

    2 Installing the Printer 2.3 Checking the Bundled Accessories After unpacking the printer, make sure that you have all the bundled accessories: if there are any missing items, contact the SATO reseller where you purchased the printer. AC power cord* User documents (Quick guide, Warranty, etc.)

  • Page 24: Connecting The Interface Cable

    This may cause damage to the interface circuitry in the printer or computer and is not covered by warranty. 2.4.2 Interface Settings You can set the various interface settings of the printer through Interface in the Settings menu. For details, refer to Interface in chapter 4 Operation and Configuration. CL4NX Operator Manual...

  • Page 25: Connecting The Power Cord

    AC 100 - 240 V, 50 - 60 Hz. If your local voltage is not in the stated range, contact your SATO reseller or technical support center. *The shape of the power plug varies depending on the region in which it was purchased.

  • Page 26: Power On/Off The Printer

    Make sure that the printer is in offline mode before you power off. If Online shows on the display, press the button to change to offline mode. Press the power button for more than two seconds to power off the printer. CL4NX Operator Manual...

  • Page 27: Starting Up The Printer (Startup Guide)

    Startup Screen The startup screen shows when you first power on the printer. 2.7.2 Language Selection Select the display language. Select the language name with the buttons, then press the right soft button or the button to confirm. CL4NX Operator Manual...

  • Page 28: Region Setting With Optional Rtc

    Date Setting with Optional RTC Set the date. Select the current value with the buttons, and move the cursor with the buttons. When you have completed the date setting, press the right soft button or the button to confirm. CL4NX Operator Manual...

  • Page 29: Time Setting With Optional Rtc

    The options are as follows: • Use Ribbon: Print with the ribbon. • Direct Thermal: Print with direct thermal paper. Select the print method with the buttons, then press the right soft button or the button to confirm. CL4NX Operator Manual...

  • Page 30: Ribbon Setting

    • I-Mark: Use the reflective type sensor. *None shows only when you have installed the optional cutter unit. Select the media sensor type with the buttons, then press the right soft button or the button to confirm. CL4NX Operator Manual...

  • Page 31: Media Setting

    • Rewinder: Shows the video on how to rewind the liner in the printer. Press the button to stop the video and return to the previous screen. After you complete the media setting, press the right soft button to go to the next screen. CL4NX Operator Manual...

  • Page 32: Confirmation Screen

    Notes • You can enable or disable the startup guide in Startup Guide under the Tools menu. • Even if you cancel the startup guide during play, the printer will save the settings you have changed. CL4NX Operator Manual...

  • Page 33: Loading The Ribbon And Media

    If there is a mark on the media, the ink is coated on the outer side of the ribbon. The ink is coated on the inner side. (Face-in ribbon) The ink is coated on the outer side. (Face-out ribbon) CL4NX Operator Manual...

  • Page 34: Loading The Ribbon

    Face-out ribbon Note You can also refer to the sticker pasted on the inner side of the top cover. Open the top cover . CAUTION Open the top cover fully to prevent accidental drop of the cover. CL4NX Operator Manual...
  • Page 35 Turn the head lock lever  clockwise to unlock the print head. Load the ribbon  to the ribbon supply spindle . While taking note of the wind direction, insert the ribbon all the way in. CL4NX Operator Manual...
  • Page 36 If the media is already loaded, press the print head down until the head lock lever is locked. If the media is not loaded, continue with Section 3.5 Loading Media. Close the top cover. CL4NX Operator Manual...

  • Page 37: Removing The Ribbon

    3.3 Removing the Ribbon Press the tab  on the tip of the ribbon rewind spindle to pull it out. Pull to remove the ribbon from the ribbon rewind spindle. Push the ribbon rewind spindle all the way in. CL4NX Operator Manual...

  • Page 38: Usable Media

    I-mark or Gap correctly. Move the media sensor to the position where it can sense the I-mark or Gap of the media. The I-mark sensor is below the mark, and the Gap sensor is below the mark. CL4NX Operator Manual...

  • Page 39: Loading Media

    When loading the media, make sure that the print side is facing up. Face-in media Face-out media Open the top cover. CAUTION Open the top cover fully to prevent accidental drop of the cover. Turn the head lock lever clockwise to unlock the print head. CL4NX Operator Manual...
  • Page 40 Push the media holder guide  lightly against the media roll. Pass the media below the media damper  and the media sensor guide . Make sure that the end of the media extends out the front of the printer. CL4NX Operator Manual...

  • Page 41: Loading Fan-Fold Media

    Load the media from the bottom of the printer Note: If a media jam frequently occurs with the media being loaded from the bottom of the printer, change the load location to the rear of the printer. CL4NX Operator Manual...

  • Page 42: Loading Media With The Optional Cutter

    Refer to steps 1 through 6 of Section 3.5.1 Loading Media Roll to load the media. Press the tab  at the front of the printer to open the dispenser unit . CL4NX Operator Manual...

  • Page 43: Loading Media With An Optional Dispenser And Liner Rewinder

    The routing path of the media is shown in the right figure. Label Liner Refer to steps 1 through 7 of Section 3.5.1 Loading Media Roll to load the media. Press the tab  at the front of the printer to open the dispenser unit . CL4NX Operator Manual...

  • Page 44: Removing The Liner From The Rewinder

    Close the print head and the top cover. 3.5.6 Removing the Liner from the Rewinder Pull the clip  away from the printer then pull to remove the liner . Place the clip back to its original position. CL4NX Operator Manual...

  • Page 45: Operation And Configuration

    In offline mode, the print job will stop. You can cancel the print job, feed the media or show the settings mode. Cancel the print job. Feed the media. Change to Change to settings mode. online mode. CL4NX Operator Manual...

  • Page 46: Status Icon

    Network link is enabled and connected Not connected to the NTP time server. Wi-Fi is authenticated but not connected Wi-Fi is not connected Wi-Fi is connected Signal Level: 1 Wi-Fi is connected Signal Level: 2 Wi-Fi is connected Signal Level: 3 CL4NX Operator Manual...
  • Page 47 RFID mode is enabled • USB Memory Status Icon Description USB memory is connected • Print Job Status Icon Description Waiting for media removal Ribbon is near the end Command error detected Receive buffer is nearly full CL4NX Operator Manual...
  • Page 48 Icon Description Faulty print head is detected Incompatible print head is detected • Maintenance Status Icon Description Clean the print head or the platen roller Replace the print head Replace the platen roller Replace the cutter unit CL4NX Operator Manual...

  • Page 49: Error Icon

    Change to offline mode if allowed for the active error. Change to settings mode or guidance video. • Error Icon Icon Description Label end or media end is detected Ribbon end is detected CL4NX Operator Manual...
  • Page 50 Receive buffer overflow BCC error is detected CRC error is detected Cutter error is detected USB memory is not accessible or there is no free space in the USB memory Program error or writing to the memory failed CL4NX Operator Manual...
  • Page 51 Wireless LAN setting error is detected Printer error is detected The temperature of the print head has exceeded the tolerance range. RFID module is defective. Bluetooth module is defective. Authentication with the server failed. Authentication with the server timed out. CL4NX Operator Manual...

  • Page 52: Guidance Video

    If there are more videos to choose from, press the arrow buttons to select the guidance video, then press button. The guidance video will playback. Follow the procedures to resolve the error according to the guidance video. CL4NX Operator Manual...
  • Page 53 The printer changes to offline mode. Press the button. The printer changes to settings mode. Select Information using the buttons. Press the button. The item list shows. Select Help using the buttons. Press the button. The list of guidance videos shows. CL4NX Operator Manual...
  • Page 54 Indication panel shows again when one of the buttons is pressed. Stop the playback of the video and return to menu. Playback the video Playback or pause from the start. the video. Rewind the video. Fast-forward the video. CL4NX Operator Manual...

  • Page 55: How To Cancel The Print Job

    Press the button to change the printer to offline mode. Press the left soft button. A message shows, confirming that you want to cancel the print job. Press the right soft button. The print job will be cancelled. CL4NX Operator Manual...

  • Page 56: Settings Mode

    Change the printer to settings mode according to the following procedures: Press the button in online mode. The printer changes to offline mode. Press the button. The printer changes to settings mode. To exit the settings mode, press the button. CL4NX Operator Manual...

  • Page 57: Item Selection

    Items with a “>” indicated on the right side have more items in the next layer of the submenu. Similarly, select the item using the button. Press the button to return to the previous screen. There are more items in the next layer. Return to the previous screen. CL4NX Operator Manual...

  • Page 58: Alphanumeric Input

    Select the number for input the item list. using the arrow buttons. The selected number will be Enter the selected number highlighted in the selection into the text box. area. CL4NX Operator Manual...
  • Page 59 Perform the function as shown on the screen above. Return to the previous Change the value in the screen. selection box using the buttons. Select an item using the buttons. The selected item will be highlighted in the selection area. CL4NX Operator Manual...
  • Page 60 Cancel the IP address you Select the digit for input entered in the text box and return to the item list. using the buttons. Select the digit for input using the buttons. CL4NX Operator Manual...

  • Page 61: Settings Menu Tree Structure

    I-Mark Levels I-Mark Slice Level Head Check Head Check Mode Every Page Check Media Size Adjustments Offset Pitch Darkness Adjust Start Online Feed After Error Feed At Power On Max Feed Paper End Head Base Position Prioritize Reprint CL4NX Operator Manual...
  • Page 62 WEP Conf. Authentication Key Index Key #1 - Key #4 Conf.. WPA Authentication EAP Conf. EAP Conf. EAP Mode Inner Method Username Password Anon. Outer ID Verify Server Cert. Private Key P/W PAC Auto Provisioning PAC P/W CL4NX Operator Manual...
  • Page 63 User Security Authentication Protocol Authentication Pass- phrase Privacy Protocol Privacy Passphrase Traps Enable SNMP Version IP Version Destinations Destination 1 Destination 2 Destination 3 Community User Engine ID Security Authentication Protocol Authentication Passphrase Privacy Protocol Privacy Passphrase CL4NX Operator Manual...
  • Page 64 CRC Mode Flow Control Ignore CR/LF Ignore CAN/DLE External I/O Enable Signals EXT 9PIN EXT Mode Inputs Start Print Reprint Outputs Paper End Ribbon End Machine Error Print Done Qty/Offline Ribbon Near End Dispenser EXT I/O Re-print CL4NX Operator Manual...
  • Page 65 Chip Manufacturer Pre-Encoded Tag Assign Prefix MCS Prefix Digit Input Prefix Log RFID Data Data To Record Output Error Mode Pulse Length Counters Life time Count Success Count Failure Count Total User Count Success Count Failure Count Total CL4NX Operator Manual...
  • Page 66 Clock Format SIPL Font Settings Zero Slash € Code Page STCL Command Head Control Code 1st Byte Code 2nd Byte Code 3rd Byte Code Font Settings Zero Slash € Code Page SDPL Control Code Code Type CNTBY CL4NX Operator Manual...
  • Page 67 Printhead Count Change Cutter Change Cutter Cutter Life Cutter Count Change Platen Change Platen Platen Interval Platen Count Sound Error Sound Energy Saving Sleep Timeout LCD Brightness Show Total Count Password Password Enable Change Password admin manager level1 CL4NX Operator Manual...
  • Page 68 Darkness Adjust HEX-Dump Hex Dump Mode Buffer Dump Log Files Copy Remove Print Reset Select Data Data & Settings Settings Service Factory Certificates HTTPS Wi-Fi Root CA Wi-Fi Client Wi-Fi Private Key EAP-FAST PAC File Startup Guide CL4NX Operator Manual...
  • Page 69 Print Module Boot Name Release Date Checksum Main Name Release Date Checksum Counters Head Life Head 1 Head 2 Head 3 Cutter IPv4 Address IPv6 Address LAN MAC Wi-Fi MAC Wi-Fi Region Wi-Fi Status Wi-Fi Direct Wi-Fi Versions CL4NX Operator Manual...

  • Page 70: Details Of The Settings Menu Screen

    Print Mode menu. Darkness Range Set the range of the print darkness. Darkness Set the print darkness. Imaging Set the print reference position in the vertical and horizontal directions. Advanced Set the sensor operation and print motion. CL4NX Operator Manual...

  • Page 71: Label Length

    The setting range varies depending on the print resolution of the printer. • 203 dpi: 1 to 832 dots • 305 dpi: 1 to 1248 dots • 609 dpi: 1 to 2496 dots Note: Set the label size to a value that includes the liner. CL4NX Operator Manual...

  • Page 72: Auto Measure

    Show or do not show the warning icon when the ribbon is about to run out. The options are as follows: • Enabled: Show the warning icon. • Disabled: Do not show the warning icon. Note: The warning icon shows in the status bar on the upper part of the screen. CL4NX Operator Manual...

  • Page 73: Sensor Type

    • Disabled: The print mode changes according to the setting of the Print Mode. Operate in cutter mode if you have installed the cutter unit. However, if you have set Linerless in Print Mode, operate in linerless mode. Operate in dispenser mode if you have installed the dispenser unit. CL4NX Operator Manual...

  • Page 74: Print Mode

    • After: After cut, backfeed the front part of the next media to the print head position. For dispenser mode, backfeed the front part of the next label after dispensing the label. • Before: Before printing, backfeed the front part of the media to the print head position. CL4NX Operator Manual...

  • Page 75: Eject Cut

    Specify the print darkness from ten steps. The setting range is 1 to 10. 1 is the lightest and 10 is the darkest. To further fine tune the print darkness, set the items in Printing > Advanced > Adjustments > Darkness Adjust. CL4NX Operator Manual...
  • Page 76 Set the offset value from the print reference position using '+' to move the print position opposite the feed direction and '-' to move the print position in the feed direction. The setting range is -792 to +792 dots. CL4NX Operator Manual...
  • Page 77 Set the length to feed after printing. Select the sensor for sensing the paper end. Paper End Head Base Position Set the edge position for printing. Prioritize Select the prioritized setting. Reprint Enable or disable the reprint function. CL4NX Operator Manual...
  • Page 78 6. Set to offline mode. Press the right soft button to confirm that the media feeds correctly. Note: If the media does not feed correctly after Auto-calibration, contact your SATO reseller or technical support center. CL4NX Operator Manual...
  • Page 79 • Low (with only liner) ≤ 0.5 (V) • High (media attached with liner) - Low ≥ 1.0 (V) 13. If both “High” and “Low” levels follow the standard value, press the right soft button to confirm the value. CL4NX Operator Manual...
  • Page 80 Slice level to the level calculated in step 1. 4. Press the right soft button to confirm the value. Note: If you set the Slice Level to 0.0 (V), the printer sets the slice level automat- ically. CL4NX Operator Manual...
  • Page 81 • Low (without I-mark) ≤ 0.5 (V) • High (with I-mark) - Low ≥ 1.0 (V) 12. If both “High” and “Low” levels follow the standard value, press the right soft button to confirm the value. CL4NX Operator Manual...
  • Page 82 • After Batch: The head check occurs before starting to print and when printing is stopped. If backfeed is applicable, the head check occurs before starting to print, when stopping to print and during the backfeed. • Every Page: Perform the head check for each specified number of media. CL4NX Operator Manual...
  • Page 83 Printing > Advanced > Adjustments Correct the offset position, print position and print darkness. The setting items are as follows: Offset Correct the offset position. Pitch Offset the print position in the vertical direction. Darkness Adjust Fine tune the print darkness. CL4NX Operator Manual...
  • Page 84 Darkness Adjust Printing > Advanced > Adjustments > Darkness Adjust Fine tune the print darkness. The setting range is 0 to 99. 0 is the lightest and 99 is the darkest. Refer to Darkness in Printing > Darkness. CL4NX Operator Manual...
  • Page 85 The setting range is as follows: The setting range varies depending on the print resolution of the printer. • 203 dpi: 0 to 2040 dots • 305 dpi: 0 to 3060 dots • 609 dpi: 0 to 6120 dots CL4NX Operator Manual...

  • Page 86: Paper End

    If you have selected Enabled in Reprint, you can press the right soft but- ton (Reprint) on the online screen to print the previous data again. Note: The previous data will be lost if you power off the printer. CL4NX Operator Manual...

  • Page 87: Interface Menu

    To use LAN and wireless LAN for the interface between the host and the printer. The setting items are as follows: Settings Set IPv4, IPv6 or wireless LAN. Services Set the port for connection, NTP, LPD, FTP or SNMP. CL4NX Operator Manual...
  • Page 88 Set the wireless LAN. *Shows only if you have installed the optional wireless LAN. CAUTION: You cannot use LAN and wireless LAN at the same time. The wireless LAN function is available only if you have installed the wireless LAN. CL4NX Operator Manual...
  • Page 89 Select the setting mode of the IP address. The options are as follows: • DHCP: Automatically retrieve the IP address, gateway and subnet mask from the DHCP server. • Static: Manually set the IP address, gateway and subnet mask. CL4NX Operator Manual...
  • Page 90 The setting range is as follows: 128.000.000.000 to 255.255.255.255 Gateway Interface > Network > Settings > IPv4 > Gateway If you have selected Static in Mode menu, set the default gateway address. The setting range is as follows: 000.000.000.000 to 255.255.255.255 CL4NX Operator Manual...
  • Page 91 DNS server. CAUTION: After setting, press the right soft button to enable the new setting. Press the left soft button to cancel the new setting and return to the previous set- ting. CL4NX Operator Manual...
  • Page 92 The setting range is as follows: 0:0:0:0:0:0:0:1 to ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff Prefix Length Interface > Network > Settings > IPv6 > Prefix Length If you have selected Static in Mode menu, set the prefix. The setting range is 1 to 128. CL4NX Operator Manual...
  • Page 93 If you have selected Static in Mode menu, set the primary address of the DNS server. The setting range is as follows: 0:0:0:0:0:0:0:0 to ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff Note: You can register only one IP address for the DNS server for IPv6. CL4NX Operator Manual...
  • Page 94 The setting items are as follows: Button (PBC) Set the wireless LAN connection using the push button method. Set the wireless LAN connection using the PIN code method. Note: Refer to the manual of the access point device for its operation. CL4NX Operator Manual...
  • Page 95 2. When Scanning… shows on the screen, set the PIN code shown on the screen to the access point of the wireless LAN or computer. 3. When the connection to the access point is established, Successfully configured shows on the screen. CL4NX Operator Manual...
  • Page 96 To register a Wi-Fi network, press the left soft button and enter the name of the network. You can enter a maximum of thirty-two characters including alphabet (upper case and lower case), numbers and symbols. CL4NX Operator Manual...
  • Page 97 The options are as follows: • None • WEP • WPA+WPA2 • WPA2 • Dynamic WEP If you have selected Ad-hoc in Mode, only None and WEP will be avail- able in the Security menu. CL4NX Operator Manual...
  • Page 98 The setting range is 1 to 4. CAUTION: Depending on the product, the range of the key index may be 0 to 3. In such a case, if you have set the printer to 1, then set the product to 0. CL4NX Operator Manual...
  • Page 99 Personal (PSK) in the WPA Authentica- tion menu. WPA Authentication Interface > Network > Settings > Wi-Fi > WPA Conf. > WPA Authentication Set the WPA authentication method. The options are as follows: • Personal (PSK) • Enterprise (802.1x) • CCKM CL4NX Operator Manual...
  • Page 100 *Shows only if you have selected FAST in the EAP Mode menu. PAC P/W Set the PAC password. *Shows only if you have selected FAST in the EAP Mode menu and if you have selected Dis- abled in PAC Auto Provisioning. CL4NX Operator Manual...

  • Page 101: Eap Mode

    Interface > Network > Settings > Wi-Fi > EAP Conf. > Username Interface > Network > Settings > Wi-Fi > WPA Conf. > EAP Conf. > User- name Set the user name. You can enter alphabetic, numeric and symbolic characters in the range of 0 to 63 characters. CL4NX Operator Manual...
  • Page 102 Server Cert. Enable or disable server authentication. Shows only if you have selected anything other than LEAP in the EAP Mode menu. The options are as follows: • Enabled: Enable server authentication. • Disabled: Disable server authentication. CL4NX Operator Manual...
  • Page 103 Shows only if you have selected FAST in the EAP Mode menu and if you have selected Disabled in the PAC Auto Provisioning. You can enter alphabetic, numeric and symbolic characters in the range of 0 to 64 characters. CL4NX Operator Manual...
  • Page 104 Flow Control menu. Port1 Interface > Network > Services > Ports > Port1 Set the port number. The setting range is 1 to 65535. Each port (1, 2 and 3) must be set to different values. CL4NX Operator Manual...

  • Page 105: Flow Control

    Enable or disable the functions for BCC. Shows only if you have selected Status5 in the Flow Control menu. The options are as follows: • Enabled: Enable the BCC check function. • Disabled: Disable the BCC check function. CL4NX Operator Manual...
  • Page 106 The setting range is from 0.0.0.0 to 255.255.255.255. The IP address should normally be set to 0.0.0.0 (the default) which means that global NTP servers will be assigned automatically. Set to a valid IP if the time synchronization is requested for a specific server. CL4NX Operator Manual...
  • Page 107 Set the Traps function. Agent Interface > Network > Services > SNMP > Agent Set the Agent function. The setting items are as follows: Enable Use the Agent function. Read-Only Set the Read-Only function. Read-Write Set the Read-Write function. CL4NX Operator Manual...
  • Page 108 Interface > Network > Services > SNMP > Agent > Read-Only > Commu- nity Set the community name as Read-Only. You can enter alphabetic, numeric and symbolic characters in the range of 0 to 32 characters. To disable, keep this field blank. Initial setting: public CL4NX Operator Manual...
  • Page 109 Set the authentication passphrase. Shows only if you have selected Authentication or Privacy in the User Security menu. You can enter alphabetic, numeric and symbolic characters in the range of 0 to 32 characters. Initial setting: mypassword CL4NX Operator Manual...
  • Page 110 Set the authentication privacy protocol. *Shows only if you have selected Privacy in the User Security menu. Privacy Pass- Set the authentication privacy passphrase. phrase *Shows only if you have selected Privacy in the User Security menu. CL4NX Operator Manual...
  • Page 111 Interface > Network > Services > SNMP > Agent > Read-Write > Authenti- cation Protocol Set the authentication protocol. Shows only if you have selected Authentication or Privacy in the User Security menu. The options are as follows: • MD5 • SHA CL4NX Operator Manual...
  • Page 112 Passphrase Set the authentication privacy passphrase. Shows only if you have selected Privacy in the User Security menu. You can enter alphabetic, numeric and symbolic characters in the range of 8 to 32 characters. Initial setting: mypassword CL4NX Operator Manual...
  • Page 113 Privacy Protocol Set the authentication privacy protocol. *Shows only if you have selected Privacy in the Security menu. Privacy Pass- Set the authentication privacy passphrase. phrase *Shows only if you have selected Privacy in the Security menu. CL4NX Operator Manual...
  • Page 114 Set the IP version. The options are as follows: • 4 • 6 Destinations Interface > Network > Services > SNMP > Traps > Destinations Set the number of the Traps Destinations. The setting range is 1 to 3. CL4NX Operator Manual...
  • Page 115 Set the Traps community name. Shows only if you have selected 1 or 2c in the SNMP Version menu. You can enter alphabetic, numeric and symbolic characters in the range of 1 to 32 characters. Initial setting: trapcom CL4NX Operator Manual...
  • Page 116 Interface > Network > Services > SNMP > Traps > Authentication Protocol Set the authentication protocol. Shows only if you have selected Authentication or Privacy in the Secu- rity menu. The options are as follows: • MD5 • SHA CL4NX Operator Manual...
  • Page 117 Interface > Network > Services > SNMP > Traps > Privacy Passphrase Set the authentication privacy passphrase. Shows only if you have selected Privacy in the Security menu. You can enter alphabetic, numeric and symbolic characters in the range of 8 to 32 characters. Initial setting: mypassword CL4NX Operator Manual...
  • Page 118 The setting items are as follows: Baudrate Set the communication speed. Parameters Set the data parameters. Flow Control Set the communication protocol. Set the BCC check function. *Shows only if you have selected Status5 in the Flow Control menu. CL4NX Operator Manual...
  • Page 119 • 7-N-2 • 7-O-2 • 7-E-2 Parameter Configurations List Parameter Data length (bit) Parity Stop bit (bit) 8-N-1 NONE 8-O-1 8-E-1 EVEN 8-N-2 NONE 8-O-2 8-E-2 EVEN 7-N-1 NONE 7-O-1 7-E-1 EVEN 7-N-2 NONE 7-O-2 7-E-2 EVEN CL4NX Operator Manual...
  • Page 120 Set the BCC check function. *Shows only if you have selected Status5 in the Flow Control menu. Flow Control Interface > USB > Flow Control Set the communication protocol. The options are as follows: • Status4 • Status5 • None CL4NX Operator Manual...
  • Page 121 Set the CRC check function. Flow Control Set the communication protocol. Enable Interface > Bluetooth > Enable Enable or disable the functions for Bluetooth. The options are as follows: • Enabled: Enable the Bluetooth function. • Disabled: Disable the Bluetooth function. CL4NX Operator Manual...

  • Page 122: Pin Code

    • Level 4 Interface > Bluetooth > ISI Set the ISI communication parameter. The setting range is 0, or 18 to 4096. Set to a value that is higher than the ISW communication parameter set- ting value. CL4NX Operator Manual...
  • Page 123 Set to a value that is lower than the PSI communication parameter setting value. CRC Mode Interface > Bluetooth > CRC Mode Enable or disable the functions for CRC. The options are as follows: • Enabled: Enable the CRC function. • Disabled: Disable the CRC function. CL4NX Operator Manual...
  • Page 124 • Disabled: Do not ignore the CR/LF code. Ignore CAN/DLE Interface > Ignore CAN/DLE Ignore or acknowledge the CAN/DLE code of the received data. The options are as follows: • Enabled: Ignore the CAN/DLE code. • Disabled: Do not ignore the CAN/DLE code. CL4NX Operator Manual...
  • Page 125 Set the output signal of the EXT 9PIN. EXT Mode Set the mode of the external signal. Inputs Set the input pin No. of the Signal Print Start/ Signal Reprint. Outputs Set the output pin No. of the signal. CL4NX Operator Manual...
  • Page 126 Interface > External I/O > Signals > EXT Mode Set the external signal (EXT) type. The options are as follows: • TYPE1 • TYPE2 • TYPE3 • TYPE4 *Refer to Section 7.7.6 External Signal Interface (EXT) for the Timing Chart of the EXT Output Signal. CL4NX Operator Manual...
  • Page 127 • PIN7: Set the Signal Reprint to 7PIN. Note: You cannot set any inputs using the same pin number. If you attempt to set the same number, the settings will show in red and you cannot save the settings. CL4NX Operator Manual...
  • Page 128 • OFF: Set the selected signal to off mode. Note: You cannot set any outputs using the same pin number. If you attempt to set the same number, the settings will show in red and you cannot save the settings. CL4NX Operator Manual...
  • Page 129 Data To Record Set the data to be recorded. Output Error Set the output signal for the RFID error. Mode Pulse Length Set the pulse length of the output signal for the RFID error. Counters Set the RFID counter. CL4NX Operator Manual...
  • Page 130 The setting range is 0 to 24 dBm. Tag Offset Interface > RFID > Tag Offset Set the value of the tag offset. Contact your dealer to help set this value. The setting range is 0 to 240 mm. CL4NX Operator Manual...
  • Page 131 Retries to 0, the RFID error screen shows and printing contin- ues. • Release: Do not repeat the print. The RFID error screen shows and continues to print the next item. If the RFID error occurs continuously and reaches the maximum number of Retries, printing stops. CL4NX Operator Manual...
  • Page 132 Enable or disable the pre-encoded tag. Assign Prefix Set how to assign the three digit prefix data. MCS Prefix Digit Set the number of digits of the three digit prefix data. Input Prefix Set the three digit prefix data. CL4NX Operator Manual...
  • Page 133 Set how to assign the three digit prefix data. The options are as follows: • Auto: Set to the manufacturer prefix selected in Chip Manufacturer. • Manual: Set to the prefix determined by the MCS Prefix Digit and Input Prefix. CL4NX Operator Manual...
  • Page 134 Set the data to record the log when Log RFID Data is enabled. The options are as follows: • EPC and TID: Store the EPC and TID data. • EPC: Store the EPC data. • TID: Store the TID data. CL4NX Operator Manual...
  • Page 135 Set the RFID counter. The setting items are as follows: Life time Shows the number of times you have written to the RFID tag. User Shows the number of times you have printed after the RFID counter had been cleared. CL4NX Operator Manual...
  • Page 136 RFID tag after the RFID counter had been cleared. This is the total number including Count Suc- cess and Count Failure. Note: You can reset the counter with the right soft button (CLEAR) when the counter is 1 or higher. CL4NX Operator Manual...

  • Page 137: Applications Menu

    SBPL Applications > SBPL To use SBPL as the printer command, set the items as follows: Show Error Enable or disable the command error indica- tion. Standard Code Set the protocol code. Font Settings Set the font. CL4NX Operator Manual...

  • Page 138: Font Settings

    Applications > SBPL > Font Settings > Zero Slash Set whether to print the number zero (0) with or without a slash (/). The options are as follows: • Enabled: Print zero with a slash. • Disabled: Print zero without a slash. CL4NX Operator Manual...

  • Page 139: Character Code

    When set to JP-COMPATIBLE or JP-JISX0208 • JIS • SJIS • UTF-16 When set to JP-JISX0213 • SJIS • UTF-16 When set to GB18030 • GB18030 When set to BIG5 • BIG5 When set to KCS5601 • KCS5601 CL4NX Operator Manual...

  • Page 140: Code Page

    To use SZPL as the printer command, set the items as follows: Label Set the print position. Caret Set the caret (^) code. Delimiter Set the delimiter (,) code. Tilde Set the tilde (~) code. Clock Format Set the date format. CL4NX Operator Manual...
  • Page 141 Applications > SZPL > Label> Top Set the top offset position of the label. The setting range is -120 to 0 to 120. Caret Applications > SZPL > Caret Set the caret (^) code. The setting range is 0 to 255. CL4NX Operator Manual...
  • Page 142 • MM/DD/YY (24-hour clock) • MM/DD/YY (12-hour clock) • DD/MM/YY (24-hour clock) • DD/MM/YY (12-hour clock) SIPL Applications > SIPL To use SIPL as the printer command, set the items as follows: Font Settings Set the font. CL4NX Operator Manual...
  • Page 143 Set the code of the European currency symbol. The setting range is 00 to ff hex. Code Page Applications > SIPL > Font Settings > Code Page Select the code page to be used from the list. CL4NX Operator Manual...

  • Page 144: Control Code

    Applications > STCL > Command Head > 1st Byte Code Set the first byte code. You can change the code only if you have selected CUSTOM in the Con- trol Code menu. The setting range is 0 to 255. CL4NX Operator Manual...
  • Page 145 Applications > STCL > Command Head > Font Settings > Zero Slash Set whether to print the number zero (0) with or without a slash (/). The options are as follows: • Enabled: Print zero with a slash. • Disabled: Print zero without a slash. CL4NX Operator Manual...
  • Page 146 Applications > SDPL > Control Code Set the control code. The setting items are as follows: Code Type Set the type of the control code. Set the SOH code. Set the STX code. Set the CR code. CNTBY Set the CNTBY code. CL4NX Operator Manual...
  • Page 147 The setting range is 00 to ff hex. Applications > SDPL > Control Code > CR Set the CR code. You can change the code only if you have selected Custom in the Code Type menu. The setting range is 00 to ff hex. CL4NX Operator Manual...
  • Page 148 CNTBY Applications > SDPL > Control Code > CNTBY Set the CNTBY code. You can change the code only if you have selected Custom in the Code Type menu. The setting range is 00 to ff hex. CL4NX Operator Manual...

  • Page 149: System Menu

    *You can set the date only if you have installed the optional RTC kit. Time Zone Set the time zone. Messages System > Regional > Messages Set the display language of the LCD. Select the display language from the list. CL4NX Operator Manual...
  • Page 150 System > Regional > Date Set the date. You can set the date only if you have installed the optional RTC kit. The setting range is 2000-01-01 to 2035-12-31. *The date format is Year - Month - Date. CL4NX Operator Manual...

  • Page 151: Time Zone

    Enable or disable the notification function about when the print head needs to be cleaned. Cleaning Interval Set the notification interval about when the print head needs to be cleaned. Clean Counter Shows the current print distance. CL4NX Operator Manual...

  • Page 152: Cleaning Interval

    System > Notifications > Change Printhead > Change Printhead Enable or disable the notification function about when the print head needs to be replaced. The options are as follows: • Enabled: Enable the notification function. • Disabled: Disable the notification function. CL4NX Operator Manual...

  • Page 153: Change Cutter

    Set the notification interval about when the cutter unit needs to be replaced. Available to change only if you have selected Enabled in the Change Cut- ter menu. The printer shows the cutter count as the setting value. The setting range is 10 to 1000 Kcuts. CL4NX Operator Manual...
  • Page 154 The printer shows the fed distance as the setting value. The setting range is 10 to 100 km. Sound System > Sound Set the buzzer sound. The setting items are as follows: Error Sound Set the buzzer volume for notification of the error. CL4NX Operator Manual...

  • Page 155: Energy Saving

    System > Energy Saving > Sleep Timeout Set the period of time before the printer enters sleep mode. The setting range is 0 to 60 minutes. Note: The sleep function is disabled if you set to 0. CL4NX Operator Manual...

  • Page 156: Lcd Brightness

    Shows the total print count from the time the printer is on until it is off. When you power off the printer, the count resets to 0. Password System > Password The setting items are as follows: Password Enable Enable or disable the password setting. Change Password Change the password. CL4NX Operator Manual...

  • Page 157: Change Password

    The setting items are as follows: • admin: This is the setting item for factory. Strictly for SATO authorized personnel use. • manager: The password for accessing the Service menu. • level1: The password for accessing the Setting menu.

  • Page 158: Tools Menu

    USB mem- ory. Reset Initialize the configuration of the printer. Service These are the setting items for service. Strictly for SATO authorized service personnel use. Factory These are the setting items for factory. Strictly for SATO authorized personnel use. Certificates Set the wireless LAN authentication.
  • Page 159 When you increase the setting value, the stop position moves opposite the feed direction (toward the end part of the media). Darkness Adjust Fine tune the print darkness of the test print. 0 is the lightest and 99 is the darkest. CL4NX Operator Manual...
  • Page 160 When you increase the setting value, the stop position moves opposite the feed direction (toward the end part of the media). Darkness Adjust Fine tune the print darkness of the test print. 0 is the lightest and 99 is the darkest. CL4NX Operator Manual...
  • Page 161 When you increase the setting value, the stop position moves opposite the feed direction (toward the end part of the media). Darkness Adjust Fine tune the print darkness of the test print. 0 is the lightest and 99 is the darkest. CL4NX Operator Manual...

  • Page 162: Paper Sensor

    When you increase the setting value, the stop position moves opposite the feed direction (toward the end part of the media). Darkness Adjust Fine tune the print darkness of the test print. 0 is the lightest and 99 is the darkest. CL4NX Operator Manual...

  • Page 163: Hex Dump Mode

    • The details of the files created inside “hexdump/” are as follows: • BT00xx.bin: Received data through Bluetooth. • LAN00xx.bin: Received data through LAN. • LPT00xx.bin: Received data through IEEE1284. • SCI00xx.bin: Received data through RS-232C. • USB00xx.bin: Received data through USB. CL4NX Operator Manual...

  • Page 164: Log Files

    2. Select the file to copy and press the button. A check mark shows on the right side of the file name. 3. After you select the file, press the right soft button to copy the selected file to the USB memory. CL4NX Operator Manual...
  • Page 165 Select the items to initialize. The items are as follows: Data Initialize the data saved in the printer. Data & Settings Initialize the data and setting values of the printer. Settings Initialize the setting values of the printer. CL4NX Operator Manual...
  • Page 166 The printer will reboot after reset. Refer to Section 7.1 List of Initial Values for the initial value of each set- ting items. Note: The data to be initialized are the fonts and graphics registered in the printer. CL4NX Operator Manual...
  • Page 167 The confirmation screen shows. Press the left soft button to cancel or the right soft button to perform the ini- tialization. Refer to Section 7.1 List of Initial Values for the initial value of each set- ting item. CL4NX Operator Manual...
  • Page 168 The options are as follows: • Enabled: Enable the startup guide. • Disabled: Disable the startup guide. If you have selected Enabled in the Startup Guide menu, the startup guide shows the next time you power on the printer. CL4NX Operator Manual...

  • Page 169: Information Menu

    Wi-Fi Direct Shows the connection information of the Wi-Fi Direct. *Shows only if connected to the Wi-Fi Direct. Wi-Fi Versions Shows the version of the wireless LAN. *Shows only if you have installed the optional wireless LAN. CL4NX Operator Manual...
  • Page 170 Dispenser Shows the video for loading the media roll to a printer installed with a dispenser. Dispenser with Shows the video for loading the media roll to a Rewinder printer installed with a dispenser and liner rewinder. CL4NX Operator Manual...
  • Page 171 Dispenser Shows the video for replacing the media roll in a printer installed with a dispenser. Dispenser with Shows the video for replacing the media roll in Rewinder a printer installed with a dispenser and liner rewinder. CL4NX Operator Manual...

  • Page 172: Build Version

    Shows the kernel version of this printer. Boot Version Information > Boot Version Shows the boot version of this printer. The setting items are as follows: Disks Shows the Disks. Warp!!-mode A checked box shows enabled while an unchecked box shows disabled. CL4NX Operator Manual...

  • Page 173: Print Module

    Shows the Boot firmware release date. Checksum Shows the Boot firmware checksum. Main Information > Print Module > Main Name Shows the Main firmware name. Release Date Shows the Main firmware release date. Checksum Shows the Main firmware checksum. CL4NX Operator Manual...
  • Page 174 Shows the head counter information of this printer. Cutter Shows the current number of cuts. Caution: • Only SATO authorized service personnel are permitted to clear the counter. Head Information > Counters > Head Shows the head counter information of this printer.
  • Page 175 Shows the MAC address of the wireless LAN. Shows only if you have installed the optional wireless LAN. Wi-Fi Region Information > Wi-Fi Region Shows the region information of the wireless LAN. Shows only if you have installed the optional wireless LAN. CL4NX Operator Manual...
  • Page 176 Shows the connection information of the Wi-Fi Direct. Shows only if you are connected to the Wi-Fi Direct. Wi-Fi Versions Information > Wi-Fi Versions Shows the version of the wireless LAN. Shows only if you have installed the optional wireless LAN. CL4NX Operator Manual...

  • Page 177: Cleaning And Performing Printer Adjustments

    • Use a cleaning pen, cotton swab or cotton cloth from a cleaning kit to clean. Do not clean with a hard object. Doing so could cause damage. • Remove the media and ribbon before cleaning. Note You can purchase a cleaning kit or cleaning sheet from a SATO reseller or technical service center. CL4NX Operator Manual...

  • Page 178: Maintenance Of The Print Head And Platen Roller

    For details of the cleaning kit, refer to the manual attached to the cleaning kit. Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Open the top cover. CAUTION Open the top cover fully to prevent accidental drop of the cover. CL4NX Operator Manual...
  • Page 179 Clean the dirt on the print head , platen roller  and ribbon roller  using a cleaning pen or a cotton swab dabbed with cleaning liquid. Tilt the sensor guide lock  down and pull out the media sensor guide . CL4NX Operator Manual...

  • Page 180: Maintenance Using The Cleaning Sheet

    CAUTION • The print head and its surroundings are hot after printing. Be careful not to touch it, to avoid being burned. • Touching the edge of the print head with your bare hand could cause injury. CL4NX Operator Manual...
  • Page 181 After you pull out the cleaning sheet, repeat steps 4 to 6 again, two or three more times. When no more dirt appears on the cleaning sheet after you have pulled it out, stop repeating these steps. CL4NX Operator Manual...
  • Page 182 5 Cleaning and Performing Printer Adjustments Turn the head lock lever  clockwise to unlock the print head. Use a cleaning pen  to clean the dirt on the print head. CL4NX Operator Manual...

  • Page 183: Adjusting The Base Reference Point

    Gap Label Print and Print and stop position stop position Cutter Mode I-mark Label Gap Label position Print and cut Print position position Dispenser Mode I-mark Label Gap Label Dispensing position Print and Print dispensing position position CL4NX Operator Manual...

  • Page 184: Adjusting The Print Position

    “-” value 609 dpi: -90 to +90 dot -3.75 mm (-0.15”) ~ +3.75 mm (+0.15”) Note The above base reference point (print position) will be the stop position when the sensor type is set to Gap sensor. CL4NX Operator Manual...
  • Page 185 The setting range is as follows: 203 dpi: -30 to +30 dot 305 dpi: -45 to +45 dot 609 dpi: -90 to +90 dot Press the right soft button to save the setting value. CL4NX Operator Manual...

  • Page 186: Adjusting The Media Stop Position

    • You can also adjust when the operation mode is specified to Tear-off or Dispenser. Adjust the stop position using the procedures as follows: When the printer is in online mode, press button on the operator panel to change to offline mode Press the button to show the Settings menu. CL4NX Operator Manual...

  • Page 187: Adjusting The Media Stop/Cut Position

    Press the right soft button to save the setting value. 5.3.4 Adjusting the Media Stop/Cut Position Stop position of the label in dispenser mode. The regular position is to let the label stay about 1 mm (0.04") on the liner. Stop position CL4NX Operator Manual...

  • Page 188: Perforated Line

    Perforated line • Fan-fold media 25 mm Area not to be cut Do not cut on the perforated line or within 4 mm 4 mm 25 mm (0.16” 0.98”) from the perforated line Perforated line towards you. CL4NX Operator Manual...

  • Page 189: Adjusting The Print Quality

    Press the button to show the Settings menu. Press the buttons to select Printing and then press the button. Press the buttons to select Darkness and then press the button. The Darkness screen shows. CL4NX Operator Manual...

  • Page 190: Adjusting The Print Speed

    The adjustment procedures for the print speed are as follows: When the printer is in online mode, press button to set the printer to offline mode. Press the button to show the Settings menu. Press the buttons to select Printing and then press the button. CL4NX Operator Manual...
  • Page 191 5 Cleaning and Performing Printer Adjustments Press the buttons to select Speed and then press the button. The Speed screen shows. Press the buttons to select a value. Press the right soft button or the button to save the value. CL4NX Operator Manual...

  • Page 192: Adjusting The Buzzer Volume

    The options are as follows: • Off: Mute the sound. • Low: Low volume. • Medium: Medium volume. • High: High volume. Press the right soft button or the button to save the setting. CL4NX Operator Manual...

  • Page 193: Adjusting The Head Pressure Balance

    Thin paper/normal label, etc. Be sure to perform the pressure balance setting as explained below, after step 3. Notes   • The factory default setting is Left and Right • The thickness of the media includes the liner. CL4NX Operator Manual...

  • Page 194: Pressure Balance Setting

      Pressure balance gradation Left Left Left    Right Right Right  *This table shows an example when the head pressure is Left Note   The factory default setting is Left and Right CL4NX Operator Manual...

  • Page 195: Troubleshooting

    Framing error RS-232C settings are incor- Adjust the interface settings rect. correctly. To clear the error: The cable connection is incor- Check and connect the cable 1005 Press the Offline rect. correctly. button, or adjust the set- tings. CL4NX Operator Manual...
  • Page 196 The received print data is Check the print data. larger than the configured button or 1010 media size. open/close the print head. The media is fed a longer dis- Adjust the sensor level. tance due to the incorrect sen- sor level. CL4NX Operator Manual...
  • Page 197 Command error Incorrect command or param- Check the print data. eter in the print data. Caaa: position of error occur- To clear the error: 1017 rence Press the Cancel <bb>: error command name button. cc: error code CL4NX Operator Manual...
  • Page 198 The temperature of the printer Stop the operation of the has exceeded its tolerance printer to let the temperature value. decrease. To clear the error: Stop the opera- 1022 tion of the printer and wait until the temperature decreases. CL4NX Operator Manual...
  • Page 199 Adjust the media sensor level. button or open/ incorrect. close the print head. EAP authentication error EAP Authentication failure. Use the correct Wi-Fi settings. (EAP failure) 1046 To clear the error: Change the Wi-Fi settings or press the Offline button. CL4NX Operator Manual...
  • Page 200 Right soft button: Continue Press the left or printing from the print data right soft button. where the CRC error 1058 occurred. Left soft button: Cancel the print data with the CRC error and continue printing from the next item. CL4NX Operator Manual...

  • Page 201: When The Led Lights Red/Blue

    The printer is in online mode. You can operate the printer. Flashes blue. The printer is in sleep mode. You can operate the printer. (At intervals of 2 seconds) Lights red. An error has occurred. Clear the error according to the message. CL4NX Operator Manual...

  • Page 202: Troubleshooting Table

    • Disconnect the power cord from the AC outlet before you perform the cleaning. Note You can purchase a cleaning kit or cleaning sheet from a SATO reseller or technical service center. 6.3.1 No Power/Nothing on the Display...

  • Page 203: Can Feed The Media But Cannot Print

    Is the data or signal sent from the computer Power on the device again. incorrect? Check the data sent from the computer and the communication conditions. Is the print head defective? Replace the print head and reset the counter. CL4NX Operator Manual...

  • Page 204: Bad Print Quality

    Print Head and Platen Roller. Is the print head defective? Replace the print head and reset the counter. Is the platen roller damaged? Replace the platen roller. Is the main board defective? Replace the main board. CL4NX Operator Manual...

  • Page 205: Incorrect Print Position

    Print Head and Platen Roller. Is the data or signal sent from the computer Power on the device again. incorrect? Check the data sent from the computer and the communication conditions. Is the platen roller damaged? Replace the platen roller. CL4NX Operator Manual...

  • Page 206: Interface Troubleshooting

    Check that there is no obstacle such as a metal rack between the printer and the host. Check the configuration of the printer. Check the setting of the Bluetooth interface through the Settings > Interface > Bluetooth menu. Power on the printer and the computer again. Install the Bluetooth driver again. CL4NX Operator Manual...

  • Page 207: Rs-232C Interface

    Check that the power of the external device is on. Check the configuration of the printer. Check the setting of the external signal (EXT) interface through the Settings > Interface > Exter- nal I/O menu. Power on the printer and the external device again. CL4NX Operator Manual...

  • Page 208: Wireless Lan Interface

    Check that there is no obstacle such as a metal rack between the printer and the host. Check the configuration of the printer. Check the setting of the wireless LAN interface through the Settings > Interface > Wi-Fi menu. Power on the printer again. CL4NX Operator Manual...

  • Page 209: Appendix

    Dispenser (When dispenser is installed) Backfeed Before (If Print Mode is set to Tear-Off or Linerless) After (If Print Mode is set to Dispenser or Cutter) None (If Print Mode is set to Continuous) Eject Cut Darkness Range CL4NX Operator Manual...
  • Page 210 ― Offset 0 dot Pitch 0 dot Darkness Adjust Start Online Enabled Feed After Error Disabled Feed At Power On Disabled Max Feed 0 mm Paper End Using I-mark Head Base Position Standard Prioritize Commands Reprint Disabled CL4NX Operator Manual...

  • Page 211: Interface Menu

    ― ― ― Wi-Fi Protected Setup ― ― ― Button (PBC) ― ― ― ― ― ― Wi-Fi Direct ― ― ― SATO_PRINTER Device Name Yes/ Yes/ Interface Interface Connect ― ― ― Disconnect ― ― ― CL4NX Operator Manual...
  • Page 212 Interface Interface Inner Method MSCHAPv2 Yes/ Yes/ Interface Interface Username ― Yes/ Yes/ Interface Interface Password ― Yes/ Yes/ Interface Interface Anon. Outer ID ― Yes/ Yes/ Interface Interface Verify Server Cert. Enabled Yes/ Yes/ Interface Interface CL4NX Operator Manual...
  • Page 213 SNMP ― ― ― Agent ― ― ― Enable Disabled Read-Only ― ― ― Community public User rouser User Security None Authentication Protocol Authentication Passphrase mypassword Privacy Protocol Privacy Passphrase mypassword Read-Write ― ― ― Community private CL4NX Operator Manual...
  • Page 214 Yes/ Yes/ Interface Interface Disabled Yes/ Yes/ Interface Interface RS-232C ― ― ― Baudrate 115200 Yes/ Yes/ Interface Interface Parameters 8-N-1 Yes/ Yes/ Interface Interface Flow Control STATUS4 Yes/ Yes/ Interface Interface Disabled Yes/ Yes/ Interface Interface CL4NX Operator Manual...
  • Page 215 Flow Control Status4 Multi Yes/ Yes/ Interface Interface Ignore CR/LF Disabled Yes/ Yes/ Interface Interface Ignore CAN/DLE Disabled Yes/ Yes/ Interface Interface External I/O ― ― ― Enable Disabled Yes/ Yes/ Interface Interface Signals ― ― ― CL4NX Operator Manual...
  • Page 216 Yes/ Interface Interface RFID ― ― ― Antenna Pitch Standard Write Power 10 dBm Read Power 10 dBm Tag Offset 0 mm Reader Model XXXXXXXXXXXXXXXX Reader Version XXXXXXXXXXXXXXXX View ― ― ― Memory Bank Retry Mode Retry CL4NX Operator Manual...
  • Page 217 Output Error Mode Level Pulse Length 100 ms Counters ― ― ― Life time ― ― ― Count Success 000000 Count Failure 000000 Count Total 000000 User ― ― ― Count Success 000000 Count Failure 000000 Count Total 000000 CL4NX Operator Manual...

  • Page 218: Applications Menu

    Font setting ― ― ― Zero Slash Disabled € Code Page 1252 STCL ― ― ― Command Head ― ― ― Control Code AUTO 1st Byte Code 2nd Byte Code 3rd Byte Code Font setting ― ― ― CL4NX Operator Manual...
  • Page 219 7 Appendix Factory Setting Items Initial Value User Reset Reset Zero Slash Disabled € Code Page SDPL ― ― ― Control Code ― ― ― Code Type Standard CNTBY CL4NX Operator Manual...

  • Page 220: System Menu

    ― Change Platen Disabled Platen Interval 100 km Sound ― ― ― Error sound Medium Energy Saving ― ― ― Sleep Timeout 60 min LCD Brightness Show total count Disabled Passwords ― ― ― Password Enable Disabled CL4NX Operator Manual...

  • Page 221: Tools Menu

    Label Length 203 dpi: 800 dots 305 dpi: 1200 dots 609 dpi: 2400 dots Pitch Offset Darkness Adjust HEX-Dump ― ― ― Hex Dump Mode Disabled Reset ― ― ― Certificates ― Yes/ Interface Startup Guide Enabled CL4NX Operator Manual...

  • Page 222: Media Sensor Positions And Media Stop Positions

    Gap sensor I-mark sensor 6.3 mm ~ 59.6 mm 6.3 mm ~ 59.6 mm (0.2” ~ 2.3”) (0.2” ~ 2.3”) 13.3 mm ~ 66.6 mm 13.3 mm ~ 66.6 mm (0.5” ~ 2.6”) (0.5” ~ 2.6”) Frame CL4NX Operator Manual...

  • Page 223: Replacing The Print Head

    CAUTION • The print head and its surroundings are hot after printing. Be careful not to touch it, to avoid being burned. • Touching the edge of the print head with your bare hand could cause injury. CL4NX Operator Manual...
  • Page 224 Remove the two connectors  from the print head . Connect the two connectors to the new print head. Install the new print head. Install the print head so that it is locked with a click sound. CL4NX Operator Manual...

  • Page 225: Replacing The Platen Roller

    Be careful not to touch it, to avoid being burned. • Touching the edge of the print head with your bare hand could cause injury. Lift the lever  to unlock the platen roller , then pull out the platen roller . CL4NX Operator Manual...
  • Page 226 And then push the platen roller again in the direction that the second tab  is fixed in the groove  at the driven side. Turn the lever  back to lock the platen roller. CL4NX Operator Manual...

  • Page 227: Optional Uhf Rfid Configuration

    This chapter explains the procedures on how to configure the printer to encode your inlays. Examine the media to determine the printer settings. Refer to the CL4NX UHF Inlay Configuration Guide for the measurements you should take and what they mean, as well as a list of inlays and their required configurations.
  • Page 228 CAUTION • The print head and its surroundings are hot after printing. Be careful not to touch it, to avoid being burned. • Touching the edge of the print head with your bare hand could cause injury. CL4NX Operator Manual...
  • Page 229 When the Antenna Pitch is set to Standard in the Interface > RFID menu, adjust the physical position of the antenna according to the settings required for the specific media and inlay used. Refer to the “Antenna Position” of the UHF Inlay Placement & Configuration Table in the CL4NX UHF Inlay Configuration Guide.

  • Page 230: Printing Rfid Tag Errors

    (0, 0) The dump is printed for the first sixteen Dotted line shows the range specified with bytes of data. media size command <A1>. *(0,0): The origin of the range specified by the media size command <A1> CL4NX Operator Manual...
  • Page 231 TAG NOT FOUND error in RFID write command 40 mm TAG NOT FOUND 50 mm 3031323334353637 3839414243444546 The dump is printed for the first sixteen bytes of data. CL4NX Operator Manual...
  • Page 232 ERROR Countermeasure Check the media. DIFFER EPC ERROR Cause Detected inconsistent EPC during a series of processes. Countermeasure Check the media. RFID MODULE Cause Hardware error occurred. ERROR Countermeasure Contact your SATO reseller or technical support center. CL4NX Operator Manual...

  • Page 233: Rfid Error And Reset Timing

    RFID tag error output Print end (Print done) (Type2) When the reprint count reaches the specified number, the RFID tag error and Machine error are output at the same time. The machine error output is always a long pulse. CL4NX Operator Manual...
  • Page 234 100 - 500 ms Machine Error RFID write error End of error print Print Print End TYPE 1 (Pint Done) TYPE 2 TYPE 3 TYPE 4 Paper End/ Ribbon End RFID tag error 100 - 500 ms Machine Error CL4NX Operator Manual...
  • Page 235 Paper End/ Ribbon End RFID tag error Machine Error RFID write error End of error print Print Print End TYPE 1 (Pint Done) TYPE 2 TYPE 3 TYPE 4 Paper End/ Ribbon End RFID tag error Machine Error CL4NX Operator Manual...

  • Page 236: Rfid Printing Tips

    Avoid printing barcodes or characters directly on top Feed direction of an RFID chip. The uneven surface will negatively Recommended affect the print quality. no-print zone Antenna Inlay 15 mm RFID tag/label 15 mm IC chip Print object I-mark CL4NX Operator Manual...

  • Page 237: Printer Specifications

    Dispenser/Linerless mode: 5 to 35 °C (41 to 95 °F) Storage Temperature -20 to 60 °C (-4 to 140 °F) Operating Humidity Continuous/Dispenser/Cutter/Tear-off mode: 30 to 80% RH (Non-condensing) Linerless mode: 30 to 75% RH (Non-condensing) Storage Humidity 30 to 90% RH (Non-condensing) CL4NX Operator Manual...
  • Page 238 Label End Sensor Detect with I-mark sensor or Gap sensor Ribbon End/ Fixed Ribbon Near End Dispenser Fixed *When linerless cutter unit or dispenser unit is installed. Cutter Fixed *When cutter unit or linerless cutter unit is installed. CL4NX Operator Manual...

  • Page 239: Ribbon And Media

    7 Appendix 7.6.2 Ribbon and Media Ribbon (Use genuine ribbon made by SATO.) Size Length: maximum 600 m (1968.5 ft.) Width: 39.5 mm to 128 mm (1.55” to 5.04”) *The maximum length varies depending on the ribbon type. *Use the ribbon that is wider than the media.

  • Page 240: Interface

    7 Appendix Media (Use genuine media made by SATO.) Size Dispenser with Liner Rewinder Pitch 203/305/609 dpi: 27 to 397 mm (1.06” to 15.63”) RFID mode: 27 to 240 mm (1.06” to 9.45”) (With Liner) 203/305/609 dpi: 30 to 400 mm (1.18” to 15.75”) RFID mode: 30 to 240 mm (1.18”...

  • Page 241: Built-In Functions

    Cutter open check (When cutter unit is installed) Label detection at dispensing (When dispenser unit is installed) Adjustment Functions Print Darkness Print Position Media Stop Position Buzzer LCD Brightness 7.6.5 Printer Languages Printer Languages SBPL SZPL SDPL SIPL STCL CL4NX Operator Manual...

  • Page 242: Fonts/Symbols/Barcodes

    40 dots H x 40 dots W Compatible Kanji Fonts 16 dots H x 16 dots W (Mincho) 24 dots H x 24 dots W Simplified Chinese 16 dots H x 16 dots W Characters 24 dots H x 24 dots W CL4NX Operator Manual...
  • Page 243 24 dots H x 24 dots W Scalable Fonts Rasterized Font CG Times CG Triumvirate HGMLAG SATO 0 SATO Alpha Bold Condensed SATO Beta Bold Italic SATO Folio Bold SATO Futura Medium Condensed SATO Gamma SATO OCR-B SATO Sans SATO Serif...
  • Page 244 GS1 DataBar Composite (CC-A/CC-B) GS1 DataBar Truncated Composite (CC-A/CC-B) GS1 DataBar Stacked Composite (CC-A/CC-B) GS1 DataBar Expanded Stacked Composite (CC-A/CC-B) GS1 DataBar Expanded Composite (CC-A/CC-B) GS1 DataBar Stacked Omnidirectional Composite (CC-A/CC-B) GS1 DataBar Limited Composite (CC-A/CC-B) GS1-128 Composite (CC-A/CC-B/CC-C) CL4NX Operator Manual...

  • Page 245: Options

    Cadmium and cadmium compounds ..Max. 0.01% Polybrominated biphenyls (PBB) ... .Max. 0.1% Polybrominated diphenyl ethers (PBDE) ..Max. 0.1% Energy Saving International ENERGY STAR program Ver2.0 CL4NX Operator Manual...

  • Page 246: Interface Specifications

    This may cause damage to the interface circuitry in the printer or host and is not covered by warranty. Notes • Wireless LAN is an optional interface. • You cannot use the Wireless LAN interface and the LAN interface at the same time. CL4NX Operator Manual...

  • Page 247: Usb Interface

    Power Supply BUS Power through cable Power Consumption +5 V at 80 mA Pin Assignments Pin No. Description VBus -Data +Data Cable Specifications Cable Connector USB Type B connector Cable Length 5 m (16.4 feet) or less CL4NX Operator Manual...

  • Page 248: Lan Ethernet Interface

    Gateway Address IPv4 IPv6 Cable Specifications Cable 10BASE-T/100BASE-TX Category 5 Cable Length 100 m (328 feet) or less Software Specifications Supported Protocol TCP/IP Network Layer IP, ICMP Session Layer Application Layer LPD, FTP, DHCP, HTTPS, SNMP, NTP CL4NX Operator Manual...

  • Page 249: Bluetooth Interface

    10 m (32.8 feet) Profile Serial Port Profile Security Level None, level 2, 2-1, 2-2, level 3, level 4 PIN Code 1 to 16 characters consisting of ASCII code (20H, 21H, 23H to 7EH) Disconnect Timeout 60 seconds (LMP layer) CL4NX Operator Manual...

  • Page 250: Rs-232C Interface

    Ready/Busy, XON/XOFF, Status3, Status4, Status5 Connector Pin Specifications Pin No. Description Data Carrier Detect Input Receive Data Output Transmit Data Output Data Terminal Ready Reference Signal Ground Input Data Set Ready Output Request To Send Input Clear To Send Not connected CL4NX Operator Manual...
  • Page 251 (2.95 MB). Send data that is less than 2.95 MB while monitoring the status of the printer. • A parity error will be detected if this error occurs after the reception of ESC+A. CL4NX Operator Manual...

  • Page 252: Ieee1284 Interface

    BUSY Output PAPER EMPTY/PAPER ERROR Output SELECT Output AUTO FEED Not in use LOGIC Ground Frame Ground +5 V STROBE RETURN 20-27 DATA 1 - DATA 8 RETURN ACK RETURN BUSY RETURN PAPER EMPTY RETURN Input INITIALIZE CL4NX Operator Manual...
  • Page 253 7 Appendix Connector Pin Specifications Output FAULT 33-35 Not in use Input SELECT INPUT Cable Specifications Cable Connector Amphenol 36 pin, male Cable Length 1.5 m (5 feet) or less CL4NX Operator Manual...

  • Page 254: External Signal Interface (Ext)

    +24 V ± 10% Vcc +5 V Output Outputs a low signal when the dispense is completed. You can set the pin number for output through the Settings > Inter- face > External I/O > Signals > Outputs menu. CL4NX Operator Manual...
  • Page 255 TYPE 4 Replace media Paper End Ribbon End Machine Error Head Open Head Close Ribbon End Print Print End TYPE 1 (Pint Done) TYPE 2 TYPE 3 TYPE 4 Paper End Replace ribbon Ribbon End Machine Error CL4NX Operator Manual...
  • Page 256 TYPE 1 (Pint Done) TYPE 2 TYPE 3 TYPE 4 Paper End Ribbon Near End Head Open Head Close Press ONLINE button Print TYPE 1 Print End (Pint Done) TYPE 2 TYPE 3 TYPE 4 Paper End Offline CL4NX Operator Manual...
  • Page 257 (Pint Done) TYPE 2 TYPE 3 TYPE 4 Wait for dispense completion 500ms + backfeed time Dispense Complete Printed 1 piece Print TYPE 1 Print End (Pint Done) TYPE 2 TYPE 3 TYPE 4 Wait for dispense completion CL4NX Operator Manual...

  • Page 258: Wireless Lan Interface

    Any alphanumeric character (maximum 32) Authentication Open System Shared Key WPA/WPA2 Perform the RADIUS server authentication using 802.1x (EAP-TLS, LEAP, EAP-TTLS, EAP-PEAP, EAP-FAST protocol) Encryption None WEP (64 bits/128 bits) AES (WPA-PSK/WPA2-PSK, WPA-802.1x/WPA2-802.1x authentication) Communication Mode Infrastructure Ad hoc CL4NX Operator Manual...
  • Page 259 7 Appendix Software Specifications Supported Protocol TCP/IP Network Layer IP, ICMP Session Layer Application Layer LPD, FTP, DHCP, HTTPS, SNMP, NTP CL4NX Operator Manual...
  • Page 260 Extensive contact information for worldwide SATO operations can be found on the Internet at www.satoworldwide.com...

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