SATO CL4NX Operator's Manual page 196

6 Troubleshooting
Error
No.
Buffer overflow
1006
Head open
1007
Out of paper
1008
End of ribbon
1009
Media error
1010
194
CL4NX Operator Manual
Message
The size of the received data
exceeds the size of the
receive buffer.
To clear the error:
Press the Offline The communication settings
between the printer and the
or button.
host are incorrect.
The print head is unlocked.
The sensor for sensing the
To clear the error: open/close status of the print
Close the print head is defective.
head.
The media is not loaded.
The media is not loaded cor-
To clear the error:
rectly.
Load the media
The sensitivity of the media
and open/close
sensor is not set correctly.
the print head or
press the Offline The media has jammed.
or button.
The media sensor is dirty.
The cable of the media sensor
is disconnected.
The ribbon is not loaded.
The ribbon is damaged.
To clear the error:
The ribbon is not loaded cor-
Load the ribbon
rectly.
correctly and
close the print The ribbon is torn.
head or press the
Offline or but-
ton.
The configured media size
and the loaded media size are
different.
To clear the error:
Press the Offline The received print data is
larger than the configured
or button or
media size.
open/close the
print head.
The media is fed a longer dis-
tance due to the incorrect sen-
sor level.
Cause
Do not send data that exceeds
the size of the receive buffer.
Set the communication
between the printer and the
host correctly.
Lock the print head.
Replace the sensor for sens-
ing the open/close status of
the print head.
Load the media correctly.
Adjust the sensor level.
Remove the jammed media.
Clean the media sensor.
Connect the cable of the
media sensor correctly.
Load a new ribbon.
Load the ribbon correctly.
Clean and adjust the ribbon
path.
Check the configured media
size and the loaded media
size.
Check the print data.
Adjust the sensor level.
Countermeasure