Pc Attendant Console - NEC Xen IPK Features & Specifications Manual

PC Attendant Console

FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
Features and Specifications Manual
The XenMail PC Attendant is a powerful Windows application that
integrates the major features of the traditional attendant position with the
power of a PC to form a robust database-driven application that increases
productivity and provides efficient, accurate call processing that is required
in today's service oriented market.
PC Attendant runs on a the PC and communicates with the Xen IPK system
through a normal digital station port using the CT(A)-U( ) or CT(U)-U( )
Unit that is installed in the Multiline Terminal.
When calls come in to this station, PC Attendant displays the call
information on the PC and provides several options for handling calls
quickly and effectively. PC Attendant can be minimised to run in the
background and pop to the front when call activity occurs allowing the user
to handle the call either with the keyboard or mouse. PC Attendant users
can speak either through a headset or the Multiline Telephone.
Terminal Type
Multiline Terminals
Required Components
Pentium 166 or higher with a minimum of 32 MB RAM and a minimum
of 15 MB of free hard disk space.
Windows 95 or later.
CD ROM Drive.
MAPI compliant e-mail application (required if using the e-mail
features of PC Attendant).
Printer (required if using the printing features of the PC Attendant).
CT(A0-U( ) or CT(U)-U( ) Unit installed in a Multiline Terminal.
Refer to the XenMail PC Attendant Installation Manual.
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