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Xen IPK
Xe n M a i l C T I I n s ta l l at i o n
G u i d e
NEC Business Solutions Ltd
Doc. No. 8557 - Release 1.1
June 2004

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   Summary of Contents for NEC Xen IPK

  • Page 1

    Xen IPK Xe n M a i l C T I I n s ta l l at i o n G u i d e NEC Business Solutions Ltd Doc. No. 8557 - Release 1.1 June 2004...

  • Page 2

    NEC Business Solutions Ltd June 2004 THIS PAGE INTENTIONALLY LEFT BLANK Xen IPK Xen Mail CTI Installation Guide...

  • Page 3: Table Of Contents

    Transferring files ........37 Section 8 Tracking remote access connections ..... . 38 Section 9 Xen IPK Xen Mail CTI Installation Guide...

  • Page 4

    June 2004 NEC Business Solutions Ltd Using Dial Back ......... 39 Section 10 Using keyboard chat.

  • Page 5

    Section 1 Changing network protocols - - - - - - - - - - - - - - - - - - - - - - - - - - - 93 Xen IPK Xen Mail CTI Installation Guide...

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    June 2004 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK Table of Contents...

  • Page 7: Introduction

    WARNING! A Warning advises users that failure to avoid or to take a specific action will result in physical harm to the user, damage to the hard- ware, or destruction of data. Xen IPK Xen Mail CTI Installation Guide Chapter 1 - 1...

  • Page 8: Battery Disposal And Safety

    June 2004 NEC Business Solutions Ltd E C T I O N The XenMail CTI system includes a battery list below. When disposing of these batteries, you must comply with applicable Federal and State ATTERY ISPOSAL regulations regarding proper disposal procedures.

  • Page 9: Related Documentation

    Xen IPK Xen Mail CTI Installation Guide Related documentation The product disc contains this guide, the System Management Guide, and the in the PDF format. If you need System Conversation Guide, User Guide Acrobat Reader to access a PDF file, you can install it from the voice messaging system’s disc.

  • Page 10

    June 2004 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 4 - Chapter 1 Introduction...

  • Page 11: Setting Up The System

    To transfer files to a local or network drive and later restore them to the voice messaging system, you can use the new Backup/ Restore/ File Transfer (BRFT) utility. Xen IPK Xen Mail CTI Installation Guide Chapter 2 - 5...

  • Page 12: Setup Overview

    June 2004 NEC Business Solutions Ltd E C T I O N The XenMail CTI is a fully tested and assembled voice messaging system. The voice messaging system software, a modem and custom OS/2 Warp ETUP VERVIEW 4.0 operating system software are preinstalled on a board that you place in the phone system.

  • Page 13: Installing The Voice Messaging System Boards

    Xen IPK Xen Mail CTI Installation Guide E C T I O N The voice messaging system board provides all voice messaging system application functions and voice recording storage on their hard disks. NSTALLING THE VOICE To install the voice messaging system board in the phone system, perform MESSAGING SYSTEM the following procedure.

  • Page 14: Connecting Communication Devices

    June 2004 NEC Business Solutions Ltd E C T I O N Perform the procedure below in the following scenarios: ONNECTING • If you want to access the voice messaging system’s hard drive using a monitor, keyboard, and mouse plugged directly into the voice messaging system board.

  • Page 15: Integration Overview

    Xen IPK Xen Mail CTI Installation Guide E C T I O N The basic integration between the phone system and the voice messaging system is set up using procedures found in this section and in your phone NTEGRATION system manufacturer’s documentation.

  • Page 16: Programming The Phone System

    June 2004 NEC Business Solutions Ltd E C T I O N To set up the phone system to support digital voice messaging, complete the procedures in this section. ROGRAMMING THE The following table describes the key functions on individual stations.

  • Page 17

    Xen IPK Xen Mail CTI Installation Guide To assign phone type Memory block 7-2 assigns port numbers and specifies the ports as Digital Voicemail (DVM) ports. 1 Press the LK7 key. 2 Press the LK2 key. 3 Enter the port number of the first voice messaging system port.

  • Page 18

    June 2004 NEC Business Solutions Ltd To set up a hunt group Memory block 4-14 assigns the first extension as the pilot hunt number. Memory block 4-15 assigns extensions to the hunt group. 1 Press the LK4 key. 2 Dial 14.

  • Page 19

    Xen IPK Xen Mail CTI Installation Guide To set up trunk routing Memory block 3-42 assigns direct inward termination (DIT) of central office (CO) lines during day mode for the system. Memory block 3-43 directs CO lines during night mode. Perform this procedure if you are planning to use the voice messaging system’s automated attendant.

  • Page 20

    June 2004 NEC Business Solutions Ltd To make the call forwarding on busy/no answer setting available by class of service Memory block 1-8-08 enables the selected class of service to forward calls on busy/no answer. 1 Press the LK1 key.

  • Page 21

    Xen IPK Xen Mail CTI Installation Guide To make the live record setting available by class of service Memory block 1-8-08 enables the selected class of service to use the live record feature from the phone. 1 Press the LK1 key.

  • Page 22

    June 2004 NEC Business Solutions Ltd To assign the extension number of the voice messaging system for live record Memory block 1-8-26 identifies the voice messaging ports available for live record. 1 Press the LK1 key. 2 Press the LK8 key.

  • Page 23

    Xen IPK Xen Mail CTI Installation Guide To program individual stations for call forward on busy/no answer 1 Go off hook. 2 Dial 43, then enter the extension number of the first voice messaging system port. 3 Hang up. To cancel call forward or call forward on busy/no answer for individual stations 1 Go off hook.

  • Page 24: Setting Up The Voice Messaging System Software

    June 2004 NEC Business Solutions Ltd E C T I O N You must set up the voice messaging system software to: ETTING UP THE OICE • Perform network backups ESSAGING YSTEM • Use TeLANophy OFTWARE • Select system languages To do so, review the following table and then perform the procedure, “To set...

  • Page 25

    Xen IPK Xen Mail CTI Installation Guide 8 Type y to proceed with the voice messaging system Setup utility. 9 From the Setup Type menu, type 2 to choose “Configure system” and press ENTER. 10 Press ENTER to confirm that the voice messaging software is installed on drive E.

  • Page 26

    June 2004 NEC Business Solutions Ltd 5 If you selected IPX/SPX, perform the appropriate action below. Otherwise, go to step 5. • To select “Version 3.x or 4.x bindery mode,” type 1 and press ENTER. • To select “Version 4.x directory service,” type 2 and press ENTER.

  • Page 27

    Xen IPK Xen Mail CTI Installation Guide To set up the voice messaging system software, continued 1 From the TeLANophy Server Name menu, perform one of the following actions: • To enter a name for the voicemail server, type m and press ENTER. Type the server name and press ENTER.

  • Page 28: Changing The Keypad Map

    June 2004 NEC Business Solutions Ltd E C T I O N Callers interact with the voice messaging system by using the keypads on their touch-tone phones. The keypad map determines how digits are HANGING THE mapped to letters. EYPAD Each digit on a caller’s phone is mapped to two or three letters in the voice...

  • Page 29

    Xen IPK Xen Mail CTI Installation Guide To change the keypad map 1 Shut down the voice messaging system by pressing ESC at the Banner screen and then follow the system prompts. 2 To open an OS/2 command prompt from the voice messaging system, do one of the following: •...

  • Page 30: Signing In And Signing Out

    June 2004 NEC Business Solutions Ltd E C T I O N Some of the procedures in this guide require that you sign in to the system before you can change any system settings. Use the following procedures IGNING N AND to sign in and out of the system.

  • Page 31: Remote Access

    18. • Communicate with someone on-site when you are off-site using keyboards connected to the voice messaging system and the support computer. See "Using keyboard chat" on page 20. Xen IPK Xen Mail CTI Installation Guide Chapter 3 - 25...

  • Page 32: Setting Up The Support Computer

    June 2004 NEC Business Solutions Ltd E C T I O N Before you can establish a remote access connection with the voice messaging system, you need to install CoSession Windows remote ETTING UP THE software version 7.0 on the support computer. Remote access software is SUPPORT COMPUTER preinstalled in the C:\Cs2 directory on the voice messaging system.

  • Page 33

    Xen IPK Xen Mail CTI Installation Guide To install remote access software, continued 1 Clear the “NetWare SPK,” “NetBIOS,” and “WinSock” selections. 2 Select “Modem/Serial” and click “OK.” 3 Follow the on-screen instructions until you reach the Viewer Default Modem Settings window.

  • Page 34: Preparing An Existing Support Computer

    June 2004 NEC Business Solutions Ltd E C T I O N If your support computer uses MS-DOS remote software to support other voice messaging systems, perform the following procedure before installing REPARING AN the CoSession Windows remote software. EXISTING SUPPORT...

  • Page 35: Setting Up A Support Computer's Phone Book

    Xen IPK Xen Mail CTI Installation Guide E C T I O N The support computer’s phone book stores basic connection information, such as modem type, COM port, and baud rate settings. This information is ETTING UP A used to communicate with the voice messaging system.

  • Page 36

    June 2004 NEC Business Solutions Ltd To set up the Default phone book entry 1 Start the remote software on the support computer. 2 From the CoSession Remote Viewer Control Center window, click “Phone book.” 3 In the Phone Book window, confirm that the “Name” field contains “Default.”...

  • Page 37

    Xen IPK Xen Mail CTI Installation Guide To add a phone book entry 1 In the Phone Book window, click “New.” 2 In the New phone book entry dialogue box, click “Default” to use the settings for the Default phone book entry.

  • Page 38: Starting And Ending A Remote Access Connection

    June 2004 NEC Business Solutions Ltd E C T I O N Remote access software lets you access the voice messaging system application from a support computer. To start a remote access connection, TARTING AND NDING review the connection requirements on this page and then perform the...

  • Page 39: Section 4 Setting Up A Support Computer's Phone Book

    Xen IPK Xen Mail CTI Installation Guide To establish a remote access connection 1 Make sure the phone book is set up as described in "Setting up a support computer’s phone book" on page 11. 2 Start the remote software on the support computer.

  • Page 40: Using The Os/2 Host Process Switcher

    June 2004 NEC Business Solutions Ltd E C T I O N Once you establish a remote access connection with the voice messaging system, you can use the OS/2 Host Process Switcher to switch between OS/2 SING THE HOST applications. In addition, you can use the Process Switcher to open an OS/2...

  • Page 41: Changing The Remote Access Default Logon Name And Password

    Xen IPK Xen Mail CTI Installation Guide E C T I O N Each phone book entry you create uses a logon name and password to access the voice messaging system. The default logon name is “support,” HANGING THE and the default password is “voice.” For improved security, you may want to REMOTE ACCESS change these settings.

  • Page 42

    June 2004 NEC Business Solutions Ltd To change the remote access default logon name and password, continued 1 Press F8 and follow the on-screen instructions to change the password. 2 Press F10 and type to save your changes. 3 Press F11 to exit the Script File Generator utility.

  • Page 43: Transferring Files

    Xen IPK Xen Mail CTI Installation Guide E C T I O N You can use a remote access connection to transfer a file or group of files between the support computer and voice messaging system. Files RANSFERRING FILES transferred between the support computer and the voice messaging system are copied (not moved).

  • Page 44: Tracking Remote Access Connections

    June 2004 NEC Business Solutions Ltd E C T I O N The remote software’s billing log stores the following information about each remote access connection: RACKING REMOTE • The date the call occurred. ACCESS CONNECTIONS • The starting and ending times of the connection.

  • Page 45: Using Dial Back

    Xen IPK Xen Mail CTI Installation Guide E C T I O N The voice messaging system can receive a call, disconnect, and call back the support computer using Dial Back. If you routinely connect to a voice SING messaging system through a long-distance call, Dial Back may reduce long- distance phone charges.

  • Page 46: Using Keyboard Chat

    June 2004 NEC Business Solutions Ltd E C T I O N With keyboard chat, you can use the support computer to exchange messages with an on-site system manager. This individual can access the SING KEYBOARD voice messaging system using a keyboard and monitor plugged into the CHAT system.

  • Page 47: Backing Up & Restoring The System

    See “Scheduling system backups” on page 53. 3 Transfer backup files to a support computer. See “Transferring backup files” on page 56. 4 Restore system files. See “Restoring system files” on page 58. Xen IPK Xen Mail CTI Installation Guide Chapter 4 - 41...

  • Page 48: Installing The Brft Remote

    June 2004 NEC Business Solutions Ltd E C T I O N If the voice messaging system is not connected to a LAN, the support computer can be used for backups. BRFT NSTALLING THE To enable the BRFT utility, install the BRFT Remote on the support EMOTE computer that you use to establish remote access connections.

  • Page 49: Installing Network Protocols For Backups

    Xen IPK Xen Mail CTI Installation Guide E C T I O N Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required for network backups. You do not need an NSTALLING NETWORK activation or an upgrade code to enable network backups.

  • Page 50

    June 2004 NEC Business Solutions Ltd To install network protocols for backups, continued 1 At the OS/2 command prompt, type f: and press ENTER. 2 Type cd \ and press ENTER. 3 Type setup and press ENTER. 4 Type y to proceed with the voice messaging system Setup utility.

  • Page 51

    Xen IPK Xen Mail CTI Installation Guide 15 If you selected “Version 4.x directory service,” perform the following actions: • Type and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER. • Confirm your entry is correct. Press ENTER to continue.

  • Page 52: Setting The Voice Messaging System To Log On To A Network

    June 2004 NEC Business Solutions Ltd E C T I O N Windows connection with NetBIOS To set the voice messaging system to log on to a Windows ME, 98, NT or ETTING THE VOICE 2000 network with NetBIOS over TCP/IP, you need to:...

  • Page 53: Automatic Windows Log On

    Xen IPK Xen Mail CTI Installation Guide Automatic Windows log on After performing the procedures on page 46, you can set up your voice messaging system to automatically log on to a Windows network by performing the following procedure. If you prefer to avoid the security risks of automatically logging on, you can use the second and third procedures on page 46 to manually log on.

  • Page 54: Netware Connection

    June 2004 NEC Business Solutions Ltd 6 Delete the default by typing net user admin /delete and pressing ENTER. 7 Log off the new admin by typing logoff and pressing ENTER. NetWare connection To set the voice messaging system to log on and attach to a Novell NetWare network, you need to edit three files: Nconnect.cmd, Rconnect.cmd, and...

  • Page 55

    Xen IPK Xen Mail CTI Installation Guide additional servers as necessary. To edit the Rconnect.cmd file 1 At the OS/2 command prompt, type e: and press ENTER. 2 Type cd \vmail and press ENTER. 3 Make a backup copy of the Rconnect.cmd file.

  • Page 56: Setting Up A Remote Windows Computer For Backups

    June 2004 NEC Business Solutions Ltd E C T I O N You can set up a remote Windows computer without a Windows network domain for backing up the voice messaging system. ETTING UP A REMOTE Based on the version of Windows that you are using, perform the applicable INDOWS COMPUTER set of procedures on the next three pages.

  • Page 57: Windows Nt Or 2000 Setup

    Xen IPK Xen Mail CTI Installation Guide Windows NT or 2000 setup To set up an NT or 2000 workgroup 1 Log on to the Windows NT or 2000 computer with administration access rights. 2 Right-click the My Computer icon and select the Properties menu.

  • Page 58

    June 2004 NEC Business Solutions Ltd To set up share-level access for NT or 2000 1 On the Windows computer desktop, double-click the My Computer icon. 2 Right-click the drive or directory that you want the voice messaging system to share and then click the Sharing menu.

  • Page 59: Scheduling System Backups

    Xen IPK Xen Mail CTI Installation Guide E C T I O N It is a good idea to back up your voice messaging system files on a regular basis. You may also want to back up voice messaging system files after the...

  • Page 60

    June 2004 NEC Business Solutions Ltd To schedule recurring backups 1 Go to the Backup Schedule screen. 2 In the “Name” field of the Immediate Backup section, type the name you want to use for the backup file set. 3 In the “Destination path” field, type the path to where you want the files saved.

  • Page 61

    Xen IPK Xen Mail CTI Installation Guide Frequency Accepts an in the space next to one of the three frequency options. For “Weekly,” type the letter representing the day. For the monthly schedule, type for first or for last and then the letter representing the day.

  • Page 62: Transferring Backup Files

    June 2004 NEC Business Solutions Ltd E C T I O N With the BRFT utility, you can use either a null modem serial cable or a modem to connect the BRFT Remote on the support computer to the BRFT RANSFERRING Host on the voice messaging system.

  • Page 63

    Xen IPK Xen Mail CTI Installation Guide To transfer backup files to a support computer 1 Establish a remote access connection. See "To establish a remote access connection," on page 33 for details. 2 At an OS/2 command prompt, go to the E:\Vmail directory.

  • Page 64: Restoring System Files

    June 2004 NEC Business Solutions Ltd E C T I O N If the voice messaging system's database becomes corrupt and unusable, you can restore system files from a recent backup using the Restore utility. ESTORING SYSTEM For LAN backups, perform the procedure to the right. For other backups, FILES perform the procedure on the next page.

  • Page 65

    Xen IPK Xen Mail CTI Installation Guide 9 At the Serial Port Configuration menu, select one of the following: • 1 and press ENTER for “Select serial port.” • 2 and press ENTER for “Change baud rate.” These settings must match the host’s BRFT serial port settings.

  • Page 66: Section 7 Setting Up The Voice Messaging System Software

    June 2004 NEC Business Solutions Ltd To restore system default settings (disaster recovery) 1 Shut down the voice messaging system application. 2 Open an OS/2 command prompt from the voice messaging system by performing one of the following: • If you are using a monitor, keyboard, and mouse plugged into the voice mes- saging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.

  • Page 67: Upgrading The Voice Messaging System

    See "Increasing the number of ports"on page 64. 4 If your upgrade includes new feature packages, configure the voice messaging system software to use them. See "Adding feature packages"on page 66. Xen IPK Xen Mail CTI Installation Guide Chapter 5 - 61...

  • Page 68: Adding System Languages And Prompts

    June 2004 NEC Business Solutions Ltd E C T I O N Perform the following steps to add system languages and prompts. DDING SYSTEM You can also use these steps to change your default system language or remove a language and replace it with another selection. An upgrade file is LANGUAGES AND not required for such tasks.

  • Page 69

    Xen IPK Xen Mail CTI Installation Guide 13 Review the features and options available with your new system that are listed on-screen. Press ENTER to continue. 14 From the Add New Features menu, choose “Add new prompts” by typing the corresponding menu number and pressing ENTER.

  • Page 70: Increasing The Number Of Ports

    June 2004 NEC Business Solutions Ltd E C T I O N Refer to the steps below to increase the number of ports on your system. NCREASING THE Steps for adding ports NUMBER OF PORTS 1 Program the phone system to assign extensions to the new ports, and revise the hunt group.

  • Page 71

    Xen IPK Xen Mail CTI Installation Guide 13 Review the features and options available with your new system that are listed on-screen. Press ENTER to continue. 14 From the Add New Features menu, choose “Add voice ports” by typing the corresponding menu number and pressing ENTER.

  • Page 72: Adding Feature Packages

    June 2004 NEC Business Solutions Ltd E C T I O N To add feature packages, such as TeLANophy or ActiveFax, perform the following steps. DDING FEATURE PACKAGES Steps for adding feature packages 1 Ask your network administrator for the information required to set up the feature packages and network protocols at your site.

  • Page 73

    Xen IPK Xen Mail CTI Installation Guide To add feature packages 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts. 2 If you haven’t already done so for this upgrade, transfer the upgrade file from the support computer to the root (c:\) directory on the voice messaging system hard drive.

  • Page 74: Setting Up Actions After Greetings

    June 2004 NEC Business Solutions Ltd E C T I O N If the caller does not press any touchtone keys during the operator’s greeting, the system takes the action specified in the Action section of ETTING UP ACTIONS Application screen page 4. The actions for the operator box are the same as AFTER GREETINGS for a transaction box.

  • Page 75

    Xen IPK Xen Mail CTI Installation Guide APPLICATION SCREEN PAGE 4 E A S Y M A D E A P P L I C A T I O N Page 4 of 12 Set up System Operator System ID: 0...

  • Page 76

    June 2004 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 70 - Chapter 5 Upgrading the Voice Messaging System...

  • Page 77: Setting Up Telanophy

    See “Specifying station numbers for VewCall Plus” on page 73. 4 Install and set up the TeLANophy application on individual workstations. See “TeLANophy workstation overview” on page 74. Xen IPK Xen Mail CTI Installation Guide Chapter 6 - 71...

  • Page 78: Configuring Network Protocols For Telanophy

    June 2004 NEC Business Solutions Ltd E C T I O N Perform the following procedure to set up or reconfigure network protocols ONFIGURING TeLANophy. NETWORK PROTOCOLS OPHY To configure network protocols for TeLANophy 1 Ask your network administrator for the information required to set up network protocols.

  • Page 79: Specifying Station Numbers For Vewcall Plus

    Xen IPK Xen Mail CTI Installation Guide E C T I O N For ViewCall Plus to work correctly, the phone system’s station numbers must be entered into the voice messaging system. PECIFYING STATION NUMBERS FOR To specify station numbers in the voice messaging system 1 Go to line 7 on Application screen page 1.

  • Page 80: Telanophy Workstation Overview

    June 2004 NEC Business Solutions Ltd E C T I O N This chapter provides instructions for installing and setting up TeLANophy on user workstations. OPHY WORKSTATION Setup steps OVERVIEW 1 Make sure workstations meet hardware and software requirements. See “TeLANophy workstation hardware and software requirements” on page 75.

  • Page 81: Telanophy Workstation Hardware And Software Requirements

    Xen IPK Xen Mail CTI Installation Guide E C T I O N OPHY Hardware/software Requirements WORKSTATION PentiumII 300 with at least 128 MB RAM or better recom- Hardware HARDWARE AND mended (required by VMM) SOFTWARE REQUIREMENTS PC-compatible sound device (optional)

  • Page 82: Setting Up Telanophy Network Protocols

    June 2004 NEC Business Solutions Ltd E C T I O N TeLANophy workstations can use TCP/IP as the communications protocol. TeLANophy uses TCP port 1024. You need to know the TCP/UDP port to ETTING UP allow access through a firewall.

  • Page 83: Tcp/ip For Windows 98 Or Later

    Xen IPK Xen Mail CTI Installation Guide E C T I O N Perform the following procedure to set up Windows 98 or later workstations that use TeLANophy applications with TCP/IP INDOWS TCP/IP. OR LATER To set up a Windows 98 or later workstation 1 From the Windows taskbar, choose “Start,”...

  • Page 84: Tcp/ip For Windows Nt 4.0

    June 2004 NEC Business Solutions Ltd E C T I O N Perform the following procedure to set up Windows NT 4.0 workstations that use TeLANophy applications with TCP/IP. TCP/IP INDOWS NT 4.0 Administrative rights are required to configure a workstation. If the buttons are shaded, you do not have administrative rights.

  • Page 85: Tcp/ip For Windows 2000

    Xen IPK Xen Mail CTI Installation Guide E C T I O N Perform the following procedure to set up Windows 2000 workstations that use TeLANophy applications with TCP/IP. TCP/IP 2000 Administrative rights are required for setting up a Windows 2000 INDOWS workstation.

  • Page 86: Testing The Tcp/ip Setup

    June 2004 NEC Business Solutions Ltd E C T I O N To test the TCP/IP setup on individual workstations, perform the following procedure. TCP/IP ESTING THE SETUP To use the PING software 1 On the workstation, open an MS-DOS command prompt.

  • Page 87: Telanophy Workstation Installation Overview

    Xen IPK Xen Mail CTI Installation Guide E C T I O N The installation files for TeLANophy applications are stored on the voice messaging system’s disc. There are two ways that you can install OPHY TeLANophy applications on individual workstations: WORKSTATION •...

  • Page 88: Installing Telanophy From A Cd

    June 2004 NEC Business Solutions Ltd E C T I O N To install TeLANophy from a CD NSTALLING 1 At the workstation, insert the voice messaging support CD in the CD-ROM drive. OPHY FROM A 2 Choose “Start,” and then choose “Run.”...

  • Page 89: Installing Telanophy From A Network

    Xen IPK Xen Mail CTI Installation Guide E C T I O N To install TeLANophy applications on individual workstations from a network, perform the following procedures. NSTALLING Because you must have network rights to create directories, copy files, and...

  • Page 90: Using Telanophy Applications With Wans And The Internet

    June 2004 NEC Business Solutions Ltd E C T I O N TeLANophy clients or workstations can use TCP/IP to run TeLANophy applications over the Internet or a wide area network (WAN). The following SING OPHY conditions are required to establish a TCP/IP connection between a remote...

  • Page 91: Installing Viewmail For Microsoft Messaging On Workstations

    Xen IPK Xen Mail CTI Installation Guide E C T I O N This topic updates the item “Setting up TeLANophy Workstations” in Chapter 6 of this Installation Guide. NSTALLING ICROSOFT Workstation requirements ESSAGING ON One of the following operating systems: ORKSTATIONS ®...

  • Page 92

    June 2004 NEC Business Solutions Ltd To install ViewMail for Microsoft Messaging (VMM) with Outlook 2002 1 Exit Outlook. 2 Uninstall previous versions of VMM using the Add/Remove Programs tool in the Windows Control Panel. 3 If using the 16-bit version of VMM, run VIEWBGON.EXE to completely remove VMM from your system.

  • Page 93: About The System Board

    To install BOUT THE the voice messaging system board, see “Installing the voice messaging SYSTEM BOARD system board.” To connect communication devices, see “Connecting communication devices.” XenMail CTI system board Xen IPK Xen Mail CTI Installation Guide Appendix A - 87...

  • Page 94

    June 2004 NEC Business Solutions Ltd A Backplate Connector B SW2: Do not use. Keep the default settings as illustrated. C SW1: Do not use. Keep the default settings as illustrated. D Expansion Board Cable E Modem connector F Hard Drive LED: Indicates hard disk activity.

  • Page 95: Daughter Board

    Xen IPK Xen Mail CTI Installation Guide Q Shutdown LED: Red when switch is On and green when switch is Off. Once light goes out, you can safely turn off power to the KSU and disconnect the board. R MB LED and switch: Do not use.

  • Page 96

    June 2004 NEC Business Solutions Ltd Designation Control Purpose iCMC System Red LED Indicator After the board is installed, this LED lights to indicate Diagnostic initialisation and then turns off after the board is completely initialised, (after a few seconds).

  • Page 97: Starting And Shutting Down The System

    Open an OS/2 command prompt as described in “Using the OS/2 host pro- cess switcher” on page 34. • At the OS/2 command prompt, type and press ENTER. • Type and press ENTER. cd \vmail • Type and press ENTER. Xen IPK Xen Mail CTI Installation Guide Appendix B - 91...

  • Page 98

    June 2004 NEC Business Solutions Ltd To shut down and restart the voice messaging system 1 Shut down the voice messaging application by pressing ESC at the Banner screen and then following the system prompts. CAUTION If you set the Shut down switch OFF before exiting the application, the sys- tem will not wait for a call to finish before disconnecting all lines.

  • Page 99: Changing Network Protocols

    16 Shut down and restart the voice messaging system by setting the board’s Shutdown switch Off. After the system has shut down, set the switch On and then press the Power button to restart. Xen IPK Xen Mail CTI Installation Guide Appendix C - 93...

  • Page 100

    June 2004 NEC Business Solutions Ltd To remove the existing network protocol configuration 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts. 2 At the OS/2 command prompt, type f: and press ENTER.

  • Page 101

    MS-DOS remote access, updating compliance information, third-party devices connections illustrated Nconnect.cmd, editing conventions for the book network backups, scheduling network protocols changing and removing Dial Back Novell NetWare logon documentation, related removing setup for backups Xen IPK Xen Mail CTI Installation Guide INDEX...

  • Page 102

    June 2004 NEC Business Solutions Ltd setup for TeLANophy Script File Generator utility TCP/IP setup for Windows 2000 workstations Shutdown button TCP/IP setup for Windows 95 and Windows 98 shutting down and restarting the system workstations Startit.cmd, editing Novell NetWare connection setup...

  • Page 103

    WAN and TeLANophy applications Windows Remote software billing log Dial Back keyboard chat phone book setup support computer installation Xen IPK Xen Mail CTI Installation Guide INDEX...

  • Page 104

    June 2004 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK Index INDEX...

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