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Advertisement

Xen IPK
Fe at u r e s & S p e c i f i cat i o n s
M a n ua l
NEC Business Solutions Ltd
Document No.: 8201
Release 1.0
July 2003

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   Summary of Contents for NEC Xen IPK

  • Page 1

    Xen IPK Fe at u r e s & S p e c i f i cat i o n s M a n ua l NEC Business Solutions Ltd Document No.: 8201 Release 1.0 July 2003...

  • Page 2

    NEC Business Solutions Ltd July 2003 THIS PAGE INTENTIONALLY LEFT BLANK Features & Specifications Manual...

  • Page 3

    The Xen IPK system meets customer needs today and as business expands the system can be expanded to grow as well. The Xen IPK system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.

  • Page 4

    NEC Business Solutions Ltd. This document has been prepared for the use of employees and customers of NEC Business Solutions Ltd and may not be reproduced without the prior, written approval of NEC Business Solutions Ltd. Copyright 2003...

  • Page 5: Table Of Contents

    Table of Contents Chapter 1 Regulatory Information .......1 SECTION 1 Electromagnetic Interference (EMI) ......1 SECTION 2 Incidence of Harm .

  • Page 6

    July 2003 NEC Business Solutions Ltd A-12 Attendant Camp-On ....... . . 49 A-13 Attendant Positions .

  • Page 7

    Xen IPK Features and Specifications Manual C-20 Code Restriction Password Override ....213 C-21 CO/PBX, Tie Line Digit Restriction ..... 217 C-22 Computer Telephony Integration (CTI) .

  • Page 8

    July 2003 NEC Business Solutions Ltd Group Listening ........337 Handset Mute .

  • Page 9: Table Of Contents

    Xen IPK Features and Specifications Manual Power Failure Transfer ......457 Preset Dialling .

  • Page 10

    July 2003 NEC Business Solutions Ltd S-23 Synchronous Ringing ....... 565 S-24 System Data Up/Down Load .

  • Page 11: Chapter 1 Regulatory Information, Section 3 Hearing Aid Compatibility

    NEC Business Solutions Ltd or by NEC Business Solutions Ltd. It is the responsibility of users requiring service to report the need for service to one of NEC Business Solutions Ltd authorised agents or to NEC Business Solutions Ltd.

  • Page 12: Section 7 Music On Hold

    The Xen IPK KSU must be permanently connected to protective earth. C AU T I O N...

  • Page 13: Section 9 Battery Disposal

    Xen IPK Features and Specifications Manual E C T I O N The Xen IPK system includes the batteries listed below. When disposing of these batteries, KSUs and/or ETUs, you must comply with applicable ATTERY ISPOSAL Federal and State regulations regarding proper disposal procedures.

  • Page 14

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 4 - Chapter 1 Regulatory Information...

  • Page 15: Chapter 2 Introduction

    Introduction Chapter 2 E C T I O N term Series i (DTR telephones) and DTU-type multiline telephones can be used with the Xen IPK system. ENERAL NFORMATION E C T I O N Dterm Series i Multiline Terminals term...

  • Page 16: Chapter 3 Features

    July 2003 NEC Business Solutions Ltd The Single Line Terminals are offered in two variations (DTR-1-1A and DTR-1HM-1A). Both have DTMF and Pulse Dialling compatibility, and offer Flash and Redial key functionality. These Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.

  • Page 17

    Xen IPK Features and Specifications Manual One-Touch Keys One-Touch keys can perform the same function as Feature Access keys. A Multiline Terminal has a fixed number of these keys. No system assignment is necessary, and the number of keys ranges from none to 16 depending on the terminal type.

  • Page 18

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 8 – Chapter 2 Introduction...

  • Page 19: Section 2 Operating Procedures, Section 3 Features

    Features Chapter 3 E C T I O N All features available with the Xen IPK system are listed alphabetically by name and described in this document. The following information is ENERAL provided, when applicable, for each feature: NFORMATION Feature Description — briefly describes the feature and, when applicable, tells how the feature is used by the end-user.

  • Page 20

    DTP or DTU Terminals Terminals Directory Message E C T I O N Features that are available with the Xen IPK system are listed in the remainder of this chapter in alphabetical order by feature name. EATURES 10 – Chapter 3...

  • Page 21: Account Code Entry

    Account Code Entry FEATURE The Account Code Entry feature allows assignment of Account Codes up to DESCRIPTION 16 digits. Account Codes are incorporated in the call records generated by the Station Message Detail Recording (SMDR) option and provide a reference for billing. SYSTEM Terminal Type AVAILABILITY...

  • Page 22

    July 2003 NEC Business Solutions Ltd From a Single Line Telephone with an outside call in progress: Press the hookswitch, and receive a new internal dial tone; the outside party is put on hold. Dial Account Code Entry Access Code...

  • Page 23: Feature Programming

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number Account Code - Forced/Unverified Account Code - Forced/Verified S-15 Station Message Detail Recording (SMDR) GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name...

  • Page 24

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 14 – A1 Account Code Entry...

  • Page 25: Account Code

    Account Code - Forced/Unverified FEATURE The Forced/Unverified Account Code feature forces the user to dial an DESCRIPTION access code and an Account Code before being able to select an outside line, but the account code entered is not verified against a list of stored numbers (as it is in the Forced/Verified Account Code feature).

  • Page 26

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2], Page 6 LK3 to Allow (LED On) or Deny (default: LED Off) Forced Account Code Unverified. Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) Assignment] to assign the Forced Account Code Access (Function No.

  • Page 27: A-1 Account Code Entry

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number Account Code Entry Account Code - Forced/Verified S-15 Station Message Detail Recording (SMDR) GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function...

  • Page 28

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ SMDR Print Format 1-5-02 + AS ¶ SMDR Telephone Print Selection 4-56 ¶ COM Port Baud Rate Setting Assignment...

  • Page 29

    Account Code - Forced/Verified FEATURE The Account Code - Forced/Verified feature forces selected station users to DESCRIPTION dial an Access Code and a verified Account Code before making an outgoing call. The outgoing call is processed only after the Dialled Account Code is verified.

  • Page 30

    July 2003 NEC Business Solutions Ltd To use this feature with Scrolling Directories: Press the (SYS. or STA softkey) to designate system or station speed dialling. Press the (UP or DOWN softkey) to view the names/numbers listed in the directory.

  • Page 31

    Xen IPK Features and Specifications Manual Trunk Access Code Press Off Line Key Speaker or Off Hook (Trunk Group (Network DT) (ICM DT) Route Advance) or CO/PBX MB 1-1-46/47/48 Correct F/V Account Code Access Correct F/V Account Code Error Displace...

  • Page 32: A-2 Account Code - Forced/unverified

    July 2003 NEC Business Solutions Ltd is placed in front of the Forced Account Codes on the SMDR reports to distinguish them from other Account Code entries. Attendant Positions can be used to program Forced Account Codes only if allow is assigned in Attendant Class of Service.

  • Page 33

    Add-On Conference FEATURE The Add-On Conference feature allows a conference call with a maximum DESCRIPTION of four parties with various combinations of outside lines and stations. This increases efficiency by allowing multiple parties to enter into a conversation. Up to sixteen 4-party conferences are allowed with no more than two outside lines per conference.

  • Page 34

    July 2003 NEC Business Solutions Ltd SERVICE Restrictions CONDITIONS A Single Line Telephone cannot be used to originate a 2-party CO conference. A Multiline Terminal user that is put on hold cannot enter into another conference. General The elapsed time of the call (from the originating terminal) is shown on all the Multiline Terminals with a display.

  • Page 35: All Call Page

    All Call Page FEATURE The All Call Page feature allows simultaneous paging (internal and DESCRIPTION external) of all idle Multiline Terminals in a zone over their built-in speakers and over all external paging speakers. This enables a person, away from their desk but within hearing distance of a Multiline Terminal or external speaker, to respond to the paging call.

  • Page 36

    July 2003 NEC Business Solutions Ltd To originate a page on a Single Line Telephone: Lift the handset, and receive internal dial tone or press the hookswitch if the user is already engaged in a call. Dial Access Code (set as default) for All Call Page.

  • Page 37

    Xen IPK Features and Specifications Manual Simultaneous zone paging (Internal Zones A, B, and C) can be established at one time; however, All Internal Zone Paging and Internal Emergency All Call Page cannot be performed if any other internal page is in use.

  • Page 38

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ External Speaker Chime Start time Selection 1-7-09 ¶ External Paging Timeout Selection 1-7-06 28 – A5 All Call Page...

  • Page 39: Alphanumeric Display, Feature Description

    Alphanumeric Display FEATURE Each Display Multiline Terminal is equipped with a 24-character by 3-line DESCRIPTION Liquid Crystal Display (LCD). These displays provide information such as: date/time, elapsed call time on outside calls, digits Dialled, internal calling party number, Customised Message, and Speed Dial entries. SYSTEM Terminal Type AVAILABILITY...

  • Page 40

    July 2003 NEC Business Solutions Ltd Display Location Definition FNC LAMP OFF Reset FNC LED CURRENT PASSWORD ? Telephone Password (1) Originator NEW PASSWORD ? Telephone Password (2) Originator ENTER PASSWORD Set Password (CO/PBX Restriction) Originator RESTRICT SET After Setting Password...

  • Page 41

    Xen IPK Features and Specifications Manual Display Location Definition RCL : 0 1 , 0 2 , 0 3 , 0 4 Hold Recall Originator 120 < - [ 1 1 0 ] TRANSF Ring Transfer Destination 120 = = [ 1 1 0 ] TRANSF Automatic Ring Transfer OVD >...

  • Page 42

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Name/Number Assignment 3-00 +BCT ¶ 4-18 Station Name Assignment +BTT ¶ Speed Dial Number/Name Display Selection 1-1-33 ¶...

  • Page 43

    Ancillary Device Connection FEATURE The Ancillary Device Connection feature allows installation of selected DESCRIPTION peripheral (ancillary) devices such as an amplified handset, headset, Analogue telephone devices, or external speakerphone for use on any Multiline Terminal. This feature enhances operation for which the peripheral devices are designed.

  • Page 44

    July 2003 NEC Business Solutions Ltd General The optional devices fit underneath the appropriate terminal. An AP(A)-R( ) or AP(R)-R( ) Unit with hookflash enabled follows the same operating procedures as a Single Line Terminal connected to an SLI( )-U( ) ETU.

  • Page 45: Answer Hold

    Answer Hold FEATURE The Answer Hold feature enables a Multiline Terminal user to press the DESCRIPTION flashing Answer key to answer an incoming ringing call on a CO line key. If the Multiline Terminal user is already engaged in a call, the first call is automatically placed on Non-Exclusive Hold when the second call is answered.

  • Page 46

    July 2003 NEC Business Solutions Ltd General CO/PBX ringing transfer/camp-on calls may be answered. If multiple incoming calls activate the Answer key LED, the LED continues to flash until all the calls are answered. GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08...

  • Page 47

    Answer Key FEATURE Multiline Terminals are equipped with an Answer key and associated LED. DESCRIPTION The Answer key LED flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transferred, and CO/PBX transferred call ringing/or not ringing in the same tenant group. When multiple calls are received, the Answer key is used to pick up calls.

  • Page 48

    July 2003 NEC Business Solutions Ltd General The Answer key LED functions for incoming CO/PBX calls, CO/PBX transfer/camp-on calls, and transferred/camped-on Tie/DID calls. Incoming CO/PBX ringing calls to other tenants, with the CO/PBX line appearance and with or without ring assignment, activate the Answer key LED.

  • Page 49

    Assigned Night Answer (ANA) A-10 FEATURE The Assigned Night Answer (ANA) feature is a Direct Inward Termination DESCRIPTION programmed to ring directly at a selected station when the system or tenant is in the Night Mode. This assignment operates independently from the DIT (Day Mode) ringing assignment.

  • Page 50

    July 2003 NEC Business Solutions Ltd ANA calls can be assigned to ring on voice mail ports. A hunt group can be assigned by using the internal master hunt number assignments. When a station, programmed for ANA, receives an incoming ANA call, internal ring tone is heard at all stations where a secondary incoming extension appeACR and is assigned to ring.

  • Page 51

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Call Forward - Busy Immediately/Delay Selection 4-42 +BTT ¶ Call Forward - No Answer Time Selection 1-2-22 When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 52

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 42 – A10 Assigned Night Answer (ANA)

  • Page 53

    Attendant Add-On Console A-11 FEATURE The Attendant Add-On Console functions in conjunction with a Multiline DESCRIPTION Terminal programmed as an Attendant. This console provides access to a maximum of 48 stations and/or outside lines. The Busy Lamp Field status is shown as a red LED for each station or trunk.

  • Page 54

    July 2003 NEC Business Solutions Ltd To call a station: Lift the handset and receive internal dial tone. Press the DSS/BLF key for the desired station. Hear ringback tone or voice announce the station. Called party answers. To set/cancel Message Waiting or Station Outgoing Lockout (Outgoing Restrict) to station: Press the Message Wait or Station Lockout key.

  • Page 55

    Xen IPK Features and Specifications Manual Depending on System Programming (DSS Call Voice/Tone Signal Selection), the called party rings or receives a voice announcement when an Attendant makes a call using the Attendant Add-On Console. When the Attendant transfers a call, the transferred outside line remains on Non-Exclusive Hold until the call is answered.

  • Page 56

    July 2003 NEC Business Solutions Ltd Message Waiting/Station Outgoing Lockout status indications at the Attendant Add-On Console are: LED Indications Station Status No Message/Lockout Not Set Green Message Waiting/Lockout Set The Attendant, with an Attendant Add-On Console, can set a message to a Single Line Telephone if the Single Line Telephone is equipped with a Message Waiting LED and connected to a SLI(8)-U( ) ETU.

  • Page 57

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Telephone Type Assignment ¶ Attendant Add-On Console to Telephone Port 1-6-01 +BTD Assignment ¶ Attendant Add-On Console Key Selection...

  • Page 58

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 48 – A11 Attendant Add-On Console...

  • Page 59

    Attendant Camp-On A-12 FEATURE The Attendant Camp-On feature, used at an Attendant Position with an DESCRIPTION Attendant Add-On Console, allows a call to be transferred to a busy station. Press the Transfer key on the Attendant Add-On Console to send the Camp-On tone to the busy station.

  • Page 60

    July 2003 NEC Business Solutions Ltd To answer a Camp-On Call from a Single Line Telephone: The user is engaged in a call. Receive a camp-on tone. Hang up or put the call on System Call Park. Go off-hook, and talk with the CO/PBX incoming caller.

  • Page 61

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ System Transfer/Camp-On Selection 1-1-11 +BTS ¶ Class of Service (Station) Feature Selection 2 1-8-08 4-2, 3-3 +BTS ¶...

  • Page 62

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 52 – A12 Attendant Camp-On...

  • Page 63

    Attendant Positions A-13 FEATURE Any number of stations can be designated an Attendant Position. These DESCRIPTION stations have access to distinct Attendant-type features; up to four attendants can support Attendant Add-On Consoles. Attendant features such as setting Night Mode and System Speed Dial memory programming apply.

  • Page 64

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number A-18 Automated Attendant Call Alert Notification Caller ID - Outgoing D-14 Do Not Disturb (DND) Night TransferNight Transfer SLT Timed Alarm S-12 Speed Dial – System S-18...

  • Page 65

    Attendant Station Outgoing Lockout A-14 FEATURE The Attendant Station Outgoing Lockout feature allows an Attendant DESCRIPTION Position with an Attendant Add-On Console to set a predetermined Code Restriction Class Assignment to any station that is assigned on the Attendant Add-On Console. This allows an Attendant to set/reset restrictions to disallow outgoing calls.

  • Page 66

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS At default, when a station with Attendant Station Outgoing Lockout is set, the station is outgoing restricted. This can be changed (system-wide) different Code Restriction Class System Programming. When up to four Attendant Add-On Consoles are installed, the Attendant Station Outgoing Lockout is displayed only on the Attendant Add-On Console from where the Lockout was set.

  • Page 67

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-6-05 Attendant Add-On Console Key Selection +BTD ¶ Code Restriction Class Assignment When 1-1-70 Lockout is Set ¶...

  • Page 68

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 58 – A14 Attendant Station Outgoing Lockout...

  • Page 69

    Attendant Transfer A-15 FEATURE The Attendant Transfer feature permits efficient call transfers in the system DESCRIPTION using an Attendant Multiline Terminal equipped with one to four Attendant Add-On Console(s). Transferred calls can be voice announced, ring transferred, or camped on (if the station is busy). All unanswered transferred calls return to the Attendant with distinct audible and visual indications, after a programmed time interval.

  • Page 70

    July 2003 NEC Business Solutions Ltd General When a Transfer/Camp-On is denied, the call remains on hold at the Attendant Position Multiline Terminal. The outside line key LED flashes green on the station receiving the Transfer/Camp-On, if the line appears on that station. The Large LED also flashes green and the LED or the ANS key flashes red.

  • Page 71

    Authorisation Code A-16 FEATURE Authorisation Code permits a station to dial outside numbers that would DESCRIPTION otherwise be restricted. When an access code plus Authorisation Code is dialled, the station code restriction class temporarily changes to allow calls when permitted by a new code restriction class. The Authorisation Code can be verified or unverified based on class of service and is assigned in the Forced/Verified Account Code table (these share the same table).

  • Page 72

    July 2003 NEC Business Solutions Ltd Press to enter the information. The next Account Number is displayed. Repeat steps 4~5 until all desired Account Codes are entered. Press to stop entering Forced Account Codes/Authorisation Codes. SERVICE Verified or Unverified for the Forced Account Code/Authorisation Code CONDITIONS features.

  • Page 73

    Xen IPK Features and Specifications Manual Existing restrictions (permitted by the temporary change to code restriction class) and Least Cost Routing (LCR) assignments are applied after Forced Account Codes/Authorisation Codes are entered. Verified and Unverified Forced Account Code/Authorisation Code cannot be used in the same Class of Service.

  • Page 74

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Printer Connected Selection 1-5-13 ¶ Printer Line Feed Control Selection 1-5-14 ¶ SMDR Incoming/Outgoing Print Selection 1-5-26 ¶ SMDR Valid Call Time Assignment 1-5-25 ¶...

  • Page 75

    Automatic Answer with Delay Message A-17 FEATURE The Automatic Answer with Delay Message feature answers incoming CO/ DESCRIPTION PBX calls and plays a specified message to the outside caller while still ringing designated stations. Up to two messages can be played to the outside caller.

  • Page 76

    July 2003 NEC Business Solutions Ltd To set the Automated Attendant/Delay Message Mode from the Attendant Position: Press Dial Dial the incoming trunk number ( ). [ = All CO/ PBX lines]. Note: Dialling 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle.

  • Page 77

    Xen IPK Features and Specifications Manual To answer by Two Levels: Receive an incoming CO/PBX call. The Automatic Answer with Delay Message answers the call and sends a greeting. outside party hears ringback tone (System Programmable). After the time expires, a second message is played.

  • Page 78

    July 2003 NEC Business Solutions Ltd General The Automatic Answer with Delay Message features uses the Automated Attendant Message to play to the outside caller. DIT/ANA assigned to the same trunk has higher priority. Automated Attendant and system Access Codes can be assigned individually.

  • Page 79

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Automated Attendant Delay Announcement 1-4-18 Assignment ¶ Automated Attendant 1 to 2 Delay 1-4-19 Announcement Interval Time ¶...

  • Page 80

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 70 – A17 Automatic Answer with Delay Message...

  • Page 81: Automated Attendant

    Automated Attendant A-18 FEATURE The Automated Attendant answers incoming CO/PBX calls and sends a DESCRIPTION greeting message for calling parties. When the caller enters a station number or a 1- or 2-digit number from the dial pad, as instructed in the greeting message, the Automated Attendant then transfers the call to a designated station or Station Hunt group.

  • Page 82

    July 2003 NEC Business Solutions Ltd To set the Automated Attendant Mode from the Attendant Position: Press Dial Dial the incoming trunk number ( ). [ = All CO/ PBX lines.] Dialling 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle.

  • Page 83

    Xen IPK Features and Specifications Manual To answer by One Level: Receive an incoming CO/PBX call. The Automated Attendant answers the call and sends a greeting. A DTMF tone is received. (Each tone is assigned to a station number or a station hunt group.) The call is transferred to a designated station or station hunt group.

  • Page 84

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS A maximum of two VRS(4)-U( ) ETU’s, four channels per card, can be used for Automated Attendant. Each channel has 240 recording seconds that can be subdivided into 2, 4, 8, or 16 equal recording times.

  • Page 85

    Tie/DID lines are not supported by the Automated Attendant feature. CPU-based PBR circuits are required and used for this feature. The CPUI-U( ) ETU of the Xen IPK system has four built-in PBR circuits that are programmable for use with the Automated Attendant, DISA feature, or Single Line Telephones.

  • Page 86

    July 2003 NEC Business Solutions Ltd If an incoming caller is transferred to a busy station, the following options are available to this caller: Dial Action Step Call is performed Second dial tone is provided Ringing begins based on the Day/Night ringing assignment...

  • Page 87

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ SLT or Automated Attendant/DISA to PBR 1-8-01 +BTI Selection ¶ Trunk Incoming Answer Mode Selection 3-05 +BCT ¶ Automated Attendant Function Selection 3-59 ¶...

  • Page 88

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Automated Attendant Transfer Ring Pattern 1-1-54 ¶ Automated Attendant No Answer Disconnect 1-4-03 Time Selection ¶ Automated Attendant Delay Announcement Hold...

  • Page 89

    Automatic Callback A-19 FEATURE After receiving a call waiting tone from a busy station, a user can set an DESCRIPTION Automatic Callback. When both stations are idle, the system signals the Automatic Callback originator first and, after answered, signals the other station.

  • Page 90

    July 2003 NEC Business Solutions Ltd General Any station can be used for setting an Automatic Callback. An Automatic Callback can be set to multiple stations regardless of tenants. If the user that set an Automatic Callback receives the Callback and does not answer within 30 seconds after the ringing begins, the Callback is automatically released.

  • Page 91

    Automatic Call Distribution (ACD) A-20 FEATURE The Automatic Call Distribution (ACD) feature permits any incoming calls DESCRIPTION (DIT, ANA, DID, and CO Ring Transfer) to a prearranged ACD Group of Agents. An incoming call is distributed to the Agent of the ACD Group that has been idle the longest.

  • Page 92

    System Data according to the numbering plan in effect for the system. Pilot numbers do not correspond to any line appearances in the Xen IPK system. No hardware equipment is required to assign a Pilot number. An ACD Group Pilot number should not be programmed in a Station Hunt group.

  • Page 93

    Xen IPK Features and Specifications Manual The following maximum assignments for programming ACD groups and Agents are: Up to 32 Agents can be programmed per system. Up to four ACD Groups can be assigned per system. Up to 32 Agents can be assigned in one ACD group.

  • Page 94

    July 2003 NEC Business Solutions Ltd Answer/Release-Headset This feature allows an Agent, that is using a headset, to answer or release an ACD call. This feature uses the Headset On/Off key that is assigned on a line key in System Programming.

  • Page 95

    (but not the ACD group number) and originate calls. During Break Mode, incoming ACD calls cannot be received. ACD MIS interfaces with the Xen IPK MIS application software. RELATED Feature FEATURES LIST...

  • Page 96

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Extension Line Key Ring Assignment (Night 4-38 +BTM Mode) ¶ ACD Hunt Time 1-8-40 When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 97: Automatic Call Distribution

    (ACD Plus) A-21 FEATURE The NEC ACD Plus is an Automatic Call Distribution ETU that supports up DESCRIPTION to 40 agents and 12 supervisors. This feature allows any incoming DIT, ANA, DID, or CO Ring Transfer call to terminate at a prearranged ACD Group of agents.

  • Page 98

    A system programmed pilot number is the entry point for callers to an ACD Group. A pilot number corresponds to a Call Arrival key appearance in the Xen IPK system. Each queue has an individual CAR key. An ACD Group Pilot Number must not be programmed in a station hunt group because Station Hunt has priority over ACD.

  • Page 99

    Xen IPK Features and Specifications Manual General: Calls are answered first in-first out Calls are distributed to the longest-idle agent or according to the priority level assigned to an agent. ACD Plus can be programmed per queue to follow or ignore night mode.

  • Page 100

    July 2003 NEC Business Solutions Ltd Headset Volume Control An agent can control the volume of the headset independently of the volume of the handset. Control of Night Mode The supervisor can activate or deactivate Night Mode using an NT key programmed on a Feature Access or One-Touch key on the supervisor terminal.

  • Page 101

    The AA can transfer a call to any valid telephone number using Centrex service. After the call is transferred at the Central Office, it cannot use any Xen IPK trunk lines. Additional hardware is not required to support Automated Attendant.

  • Page 102

    July 2003 NEC Business Solutions Ltd Numbers Message This message shared by all groups can be recording by the Supervisor using a telephone and contains the numbers played for queue depth. During recording by telephone, the number to speak is shown in the display. If a voice file from a PC is used, the message must be in indexed play format or the queue depth feature does not work.

  • Page 103

    Xen IPK Features and Specifications Manual General If all agents in the ACD group where a call is terminated are busy, the call waits in queue until an agent is available. The caller receives announcements, queue depth indication or Music on Hold.

  • Page 104

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 94 – A21 Automatic Call Distribution (ACD Plus)

  • Page 105

    Restrictions Route Advance Blocks or Trunks programmed on a line key, bypass ACR. ACR is not available when the Xen IPK system is in KF registration. Outgoing calls using Direct Inward System Access (DISA) cannot access ACR. ACR cannot be used to route calls by hour of day or day of week.

  • Page 106

    July 2003 NEC Business Solutions Ltd Only a single Route Assignment can be specified for each Dialling Assignment entry. When ACR is set to YES (allow) using Memory Block 1-14-00 (ACR Allow/Deny Selection), the MIFM LCR is disabled even when allowed in system programming.

  • Page 107

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Access Code (1-, 2-, 3-Digit) Assignment 1-1-46/47/48 ¶ Trunk-to-Trunk Group Assignment 3-03 +BCT ¶ Trunk Type Selection...

  • Page 108

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 98 – A22 Automatic Carrier Routing...

  • Page 109

    Automatic Day/Night Mode Switching A-23 FEATURE This feature allows the system to be programmed to switch automatically in DESCRIPTION or out of the Night Mode at a preprogrammed time. This eliminates the need to manually set/reset the Night Mode daily. After a preprogrammed time, the system automatically switches back to Day Mode.

  • Page 110

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Automatic Day/Night Mode Switching Time 1-1-27 Assignment ¶ Automatic Day/Night Mode by Day of Week...

  • Page 111: A-8 Answer Hold

    Automatic Hold A-24 FEATURE The Automatic Hold feature works when an Attendant with an Attendant DESCRIPTION Add-On Console presses a DSS key programmed for station or page access while engaged in an outside call or when Multiline Terminal users, engaged in an outside call, press a Feature Access key or One-Touch key programmed for Direct Station Selection or Direct Paging Access.

  • Page 112

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Attendant Add-On Console to Telephone Port 1-6-01 +BTD Assignment ¶ Attendant Add-On Console Key Selection...

  • Page 113

    Automatic Redial A-25 FEATURE The Automatic Redial feature simplifies repetitive Dialling to a busy or DESCRIPTION unanswered outgoing call. When receiving a busy tone or no answer while attempting to make a CO/PBX call, the system periodically redials the party number while the station user monitors the call for completion.

  • Page 114

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Automatic Redial timeout options are programmable as follows: Programming Range Default Callback Time 1~100 seconds 30 seconds Wait Time 1~100 seconds 60 seconds Redial Times 1~ 15 times 2 times...

  • Page 115

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Automatic Redial Time Selection 1-1-04 ¶ Manual Pause Selection 1-1-09 +BTS Features and Specifications Manual...

  • Page 116

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 106 – A25 Automatic Redial...

  • Page 117

    Automatic Release A-26 FEATURE The Automatic Release feature releases the outside line circuit when an DESCRIPTION outside party has abandoned the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a line reversal signal or busy tone upon disconnect.

  • Page 118

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 108 – A26 Automatic Release...

  • Page 119

    Automatic Trunk-to-Trunk Transfer A-27 FEATURE This feature allows an incoming CO/PBX call to connect to another CO/PBX DESCRIPTION trunk and dial a predetermined telephone number. This is especially useful for forwarding calls to an answering service during non business hours (i.e., nights, weekends, holidays).

  • Page 120

    July 2003 NEC Business Solutions Ltd To set the Automatic Trunk-to-Trunk Transfer Mode from the Attendant Position: Press Dial Dial the incoming trunk number ( FD,00 Press Note: Dialling 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle. If a trunk is busy when 00 is dialled, it is not set.

  • Page 121

    Xen IPK Features and Specifications Manual SERVICE Data Assignment: CONDITIONS By Class of Service (Attendant) assignment, Attendants are allowed to set or cancel the Automatic Trunk-to-Trunk Transfer feature. Automatic Trunk-to-Trunk Transfer must be allowed in System Programming and the CO/PBX providing the outside line must be assigned with Automatic Release.

  • Page 122

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Incoming Answer Mode Selection 3-05 +BCT ¶ 3-06 Automatic Tandem Trunk Assignment ¶ 3-04...

  • Page 123: Background Music

    Background Music - Multiline Speaker FEATURE Music on hold provides station background music through the station DESCRIPTION speaker when the station is idle. A COI port can be used as an alternate background music source. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 124

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ BGM Port Assignment 1-1-79 +BCS ¶ 1-8-08 Class of Service (Station) Feature Selection 2 +BTS ¶...

  • Page 125

    Background Music Over External Speakers FEATURE Background music over external speakers is integrated with the three-zone DESCRIPTION paging system that is provided by the ECR-U( ) ETU. The connection is extremely easy, and no external relay system is necessary. When a zone (or all zones) is connected to paging, the Paging System BGM is turned off automatically.

  • Page 126

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ General Purpose Relay Assignment 1-8-37 ¶ External Speaker Connection Selection 1-7-02 ¶...

  • Page 127

    Barge-In FEATURE This programmable feature allows selected Multiline Terminal users in the DESCRIPTION system to override another station user’s conversation with an audible alert to that station user. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None. OPERATING To Barge-in using a station number : PROCEDURES Lift the handset or press and receive internal dial tone.

  • Page 128

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Multiline Terminals, specified in System Programming, can be used to interrupt the privacy status of conversations on outside lines. Barge-In can be allowed or disallowed by Class of Service. Each Barge-In in progress uses a conference circuit.

  • Page 129

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-8-08 1-4, 1-5 Class of Service (Station) Feature Selection 2 +BTS ¶ 4-17 Station to Class of Service Feature Assignment +BTT ¶...

  • Page 130

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 120 – B3 Background Music Over External Speakers...

  • Page 131

    Battery Backup - System Memory FEATURE A battery is provided on the CPUI( )-U( ) ETU, to retain System Program DESCRIPTION Memory if power fails. When fully charged, the battery maintains backup power for approximately 21 days. System Data, Speed Dial Memories, and Clock/Calendar are among the functions protected by the backup battery.

  • Page 132

    During normal operation, the batteries are continually recharged via a built-in charging circuit. The backup battery on the CPUI( )-U( ) ETU should be replaced every 2 years. Refer to the Xen IPK System Hardware manual for further details. RELATED...

  • Page 133

    Battery Backup - System Power FEATURE A built-in battery provides complete system operating power for DESCRIPTION approximately 30 minutes during commercial power outages. If optional locally provided batteries are connected and fully charged, full system operation can be maintained for an extended time. Actual time depends on system configuration, traffic conditions, and the capacity of the batteries being used.

  • Page 134

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 124 – B5 Battery Backup - System Power...

  • Page 135

    Busy Lamp Field on Multiline Terminals FEATURE The Busy Lamp Field (BLF) feature indicates station status with LEDs. The DESCRIPTION LEDs light for Feature Access keys and One-Touch keys (when applicable) programmed for Direct Station Selection (DSS). This allows Multiline Terminal users to determine at a glance if a station is in use.

  • Page 136

    July 2003 NEC Business Solutions Ltd To program the One-Touch key for DSS/BLF: Press Press Press the One-Touch key. Dial Dial the station number. Dial (optional step, toggles call between voice and tone). Press SERVICE Data Assignment CONDITIONS System Speed Dial (100 mode) must be assigned in System Programming to enable programming line keys as Feature Access keys.

  • Page 137

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Speed Dial Buffer Allocation 1-1-35 ¶ +BTM Line Key Selection for Telephone Mode 4-12 Features and Specifications Manual...

  • Page 138

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 128 – B6 Busy Lamp Field on Multiline Terminals...

  • Page 139

    Call Alert Notification FEATURE The Call Alert Notification feature allows station users to receive an alert DESCRIPTION tone, flashing ICM, Large LED, and LCD identification when an incoming caller has called while the user station is busy. This allows the station user to put the current call on hold to answer a second call, increasing call handling abilities.

  • Page 140

    July 2003 NEC Business Solutions Ltd Restrictions If a station that has set DND receives a second call, no Call Alert Notification tone is provided. A station does not receive Call Alert Notification if the Automatic Redial feature is activated.

  • Page 141

    Xen IPK Features and Specifications Manual The following are the maximum incoming calls that can wait at a station: DIT, DID, and Tie lines: No Limitation Internal and Automated Attendant transferred calls: No Limitation Calls in the Call Alert Notification condition cannot be answered using Call Pickup.

  • Page 142

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 132 – C1 Call Alert Notification...

  • Page 143: Call Appearance

    Call Appearance Keys (CAP) FEATURE The Call Appearance key feature automatically places an outside call onto a DESCRIPTION Call Appearance key when the system is operated as a hybrid (multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received, but a limited number of CO line appearances are available.

  • Page 144

    An 8-key multiline terminal can have eight CAP keys that allow the telephone to process all 64 trunks, 8 trunks at a time. The Xen IPK system selects trunks from last trunk to the first within a trunk group. Trunk Access Code (default: ) will not work if no CAP or trunk appearance on the MLT.

  • Page 145

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number Call Arrival Keys (CAR) GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Line Key Selection 2-05 ¶...

  • Page 146

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 136 – C2 Call Appearance Keys (CAP)

  • Page 147

    Call Arrival extensions use system extension numbers that are assigned in groups of four. Xen IPK Basic system can contain up to 64 Call Arrival Keys, 24 of these sharing the maximum of 32 station ports. Features and Specifications Manual...

  • Page 148

    When the system is at default this Memory Block must be programmed for the feature to be used. The Xen IPK Expanded system can contain up to 112 Call Arrival keys. This number is shared with a maximum of 120 station ports. If 112 CARs are assigned, the remaining eight numbers can be assigned for hardware extension numbers.

  • Page 149

    Xen IPK Features and Specifications Manual Go off-hook, press the Speaker key if Ringing Line Preference is assigned, press the flashing Call Arrival key, or press the Answer key to answer Calls ringing into a Call Arrival key. Call Arrival Keys can be set for Call Forward-All Calls and Call Forward-Busy/No Answer.

  • Page 150

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 140 – C3 Call Arrival Keys (CAR)

  • Page 151

    Callback Request FEATURE A Callback Request can be set to any Multiline Terminal to notify the user DESCRIPTION that another station wants a call returned. Users of Multiline Terminals can receive a maximum of three Callback Requests from other station users. Non-display Multiline Terminal users receive a Feature LED indication when a Callback Request is set.

  • Page 152

    July 2003 NEC Business Solutions Ltd To Callback from a Multiline Terminal with LCD: Press or lift the handset. Dial the number to be called back, or assigned access code (not set in default). Lift the handset to talk when the party answers.

  • Page 153

    Xen IPK Features and Specifications Manual A Callback Request can be set to a Single Line Telephone (SLT), but there is no indication at the SLT. The SLT can still go Off-hook and dial to complete the callback. To use Access Code #, this must be changed from function 096 to 026 in System Programming.

  • Page 154

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 144 – C4 Callback Request...

  • Page 155

    Caller ID Call Return FEATURE The Caller ID Call Return feature allows the voice mail system to use Caller DESCRIPTION ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages. After the call is ended by either party, the voice mail user returns to checking messages.

  • Page 156

    July 2003 NEC Business Solutions Ltd Caller ID Information Operation on display telephone with Softkeys: Dial the XenMail extension. During message playback, XenMail displays Caller ID name and/or number only depending on system programming. To change display between Name and Number, press...

  • Page 157

    To use this feature for long distance calls, LCR or ACR must be programmed for the voice mail ports set to dial out. Refer to Chapter 2 in the Xen IPK System Programming Manual for detailed programming instructions. The enhanced Caller ID is enabled by setting CID=0,0 on the Integration Options line of Easymade Switch Setup Screen, Page 1.

  • Page 158

    July 2003 NEC Business Solutions Ltd General: A caller using a telephone without Softkeys, calling from outside the system, or from a remote system is prompted to hear Caller ID information and return a call. Return Call is available for subscriber messages and public messages.

  • Page 159

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ MIF (ANI/Caller ID) Assignment 7-3-04 ¶ Caller ID Display Assignment for System Mode 1-1-78 ¶...

  • Page 160

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 150 – C5 Caller ID Call Return...

  • Page 161

    Caller ID - Incoming FEATURE Caller ID displays the calling party telephone number and/or name on the DESCRIPTION LCD of the Multiline Terminal for CO incoming calls. Up to 16 Multiline Terminals that have CO ringing and/or CAR appearance assigned can automatically display Caller ID information during an incoming call.

  • Page 162

    July 2003 NEC Business Solutions Ltd Manual Operation: For Multiline Terminals without automatic Caller ID display but which have an appropriate class of service assigned, the following key sequences will also display Caller ID indication: Feature key + CO key, Feature key + CAR key, or Feature key + Answer key.

  • Page 163

    Xen IPK Features and Specifications Manual Use Memory Block 3-53 (Caller Name Indication Selection) to allow the name (NAM) (default: NUM) to be displayed When system speed dial buffers are assigned number and name and when the Caller ID number information matches an assigned speed dial number.

  • Page 164

    July 2003 NEC Business Solutions Ltd When a call transferred to a station goes unanswered and is transferred again, Caller ID information is not stored in the scrolling bin at that station. Due to variations in the caller ID information received from the network, Display Number/Call Back Number may not function as described in New Zealand.

  • Page 165

    Xen IPK Features and Specifications Manual When a Multiline Terminal is busy, the Caller ID is displayed for an incoming call. When a Multiline Terminal is set for Do Not Disturb, the Caller ID is displayed for incoming calls. When a Multiline Terminal receives multiple incoming calls, the first Caller ID is displayed.

  • Page 166

    July 2003 NEC Business Solutions Ltd Scrolling Caller ID with Return Call When the Scroll key is used, a maximum of 50 Caller IDs can be stored in System Memory. When 50 Caller IDs are stored and an additional call is answered, the first Caller ID is erased from System Memory.

  • Page 167

    Caller ID - Outgoing FEATURE This feature allows extensions to present a specific Caller ID number to the DESCRIPTION called party via the ISDN network. This number is assigned per extension in system programming and identifies the specific extension which is making the call, rather than presenting the group number of the ISDN trunk on which the call is made.

  • Page 168

    July 2003 NEC Business Solutions Ltd General ISDN (PRT or BRT) trunk types must be assigned as DID in Memory Block 3-91 for Memory Block 4-62 to provide the number to the ISDN Network. A maximum of 13 digits may be entered as the extension- based outgoing caller ID number.

  • Page 169

    Xen IPK Features and Specifications Manual Figure A7-1: Flow Chart Features and Specifications Manual C7 – 159...

  • Page 170

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 160 – C7 Caller ID - Outgoing...

  • Page 171

    Call Forward - All Calls FEATURE The Call Forward - All Calls feature forwards all calls directed to one station, DESCRIPTION to another station, Voice Mail system, or to the Attendant. This permits more efficient call processing by allowing a station to be left unattended and have calls answered at another location.

  • Page 172

    July 2003 NEC Business Solutions Ltd To set Call Forward - All Calls from Single Line Telephone or Multiline Terminal: Lift the handset or press Dial Access Code (set as default). Dial the station number or hunt group master number where incoming calls are to be forwarded.

  • Page 173

    Xen IPK Features and Specifications Manual To cancel from a destination station (Attendant Positions only): Lift the handset or press Dial Access Code (set as default). Dial the station number where forwarding is to be cancelled. Receive the confirmation tone, and restore the handset or...

  • Page 174

    July 2003 NEC Business Solutions Ltd General If a station with Call Forward assigned receives a second call, and Call Forward is set to a busy station, the second incoming call does not follow the forwarding assignment unless the forwarding station becomes idle.

  • Page 175

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut 030, 032, ¶ Access Code (1-, 2- or 3-Digit) Assignment 1-1-46/47/48 033, 034, 142, 143 ¶...

  • Page 176

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 166 – C8 Call Forward - All Calls...

  • Page 177

    Call Forward - Busy/No Answer FEATURE The Call Forward - Busy/No Answer feature is used to forward calls directed DESCRIPTION to one station, to another station, Voice Mail system, or to the Attendant Position for Busy or Ring No Answer. This permits more efficient call processing by allowing calls to be routed to another station or to the Attendant Position.

  • Page 178

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS At default, the system-wide cancel of Call Forward - All Calls, Busy/No Answer, and Do Not Disturb from an Attendant Position is not allowed. The ability to set and cancel Call Forward - Busy/No Answer is based on Class of Service assignment.

  • Page 179

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number Call Alert Notification Caller ID - Outgoing Call Forward - All Calls C-11 Call Forward - Off-Premise C-12 Call Forward - Split GUIDE TO FEATURE PROGRAMMING 1-8-07...

  • Page 180

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 170 – C9 Call Forward - Busy/No Answer...

  • Page 181

    Call Forward - Display C-10 FEATURE When a call is forwarded from one Multiline Terminal to another, the DESCRIPTION forwarding indication and forward station number are shown on the Multiline Terminal display. SYSTEM Terminal Type AVAILABILITY All Display Multiline Terminals. Required Components Multiline Terminals with display.

  • Page 182

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 172 – C10 Call Forward - Display...

  • Page 183

    Call Forward - Off-Premise C-11 FEATURE The Call Forward - Off-Premise allows a station to forward an internal or DESCRIPTION outside call to an off-premise destination, using various trunk types in the Xen IPK System. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None.

  • Page 184

    July 2003 NEC Business Solutions Ltd To verify Call Forward - All Calls (Multiline Terminals only): A winking LED indicates the station is in Forward - All Calls mode. - OR - The Feature Access or One-Touch key LED (if equipped) steadily lights if this setting is assigned on the key.

  • Page 185

    Xen IPK Features and Specifications Manual To cancel Call Forward - Busy/No Answer: Press Call Forward - Busy/No Answer On/Off key. Receive confirmation tone, and restore handset or press To set Call Forward - Off-Premise for Call Arrival (CAR) Key:...

  • Page 186

    July 2003 NEC Business Solutions Ltd Restrictions A maximum of 24 digits, including pauses can be stored as the destination outside number. (The Trunk Access Code is not counted as part of the 24-digit number.) When Call Forward - Busy/No Answer is set, the caller hears ringback tone until a trunk becomes available.

  • Page 187

    Xen IPK Features and Specifications Manual Direct Inward Dialling (DID) Tie Line Automated Attendant (AA) If the outside party, where the call is forwarded, is busy or does not answer, the call is terminated when the calling party hangs up.

  • Page 188

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut 020~ 025 ¶ Access Code (1-, 2- or 3-Digit) Assignment 1-1-46/47/48 033, 034, 140~143 ¶ Class of Service (Attendant) Feature Selection 1...

  • Page 189

    Call Forward - Split C-12 FEATURE The Call Forward - Split feature allows a station to forward internal or DESCRIPTION external calls to different locations, such as Voice Mail, Off Site, Attendant position or another station. Split forwarding is allowed for All Call, Busy, or Ring/No Answer to provide more efficient call processing.

  • Page 190

    July 2003 NEC Business Solutions Ltd To set Call Forward - All Split: Lift handset or press Dial the Call Forward - All Split Set Access Code _______ (default not assigned). Dial for internal or for External. Dial the Trunk Access Code and the telephone number for the destination number.

  • Page 191

    Xen IPK Features and Specifications Manual To cancel Call Forward - All or Busy/No Answer Split from destination CAR key: Lift handset or press Dial the Cancel Access Code for All or Busy/No Answer Split from destination _______ (default not assigned).

  • Page 192

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES Feature Name Number Call Forward - All Calls Call Forward - Busy/No Answer C-11 Call Forward - Off-Premise GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name...

  • Page 193

    Call Park - System C-13 FEATURE The Call Park - System feature allows the user to place a call into one of 10 DESCRIPTION common Call Park - System locations. This can be done from any station in the system. This feature allows the call to be removed from the station and frees that station to answer other calls.

  • Page 194

    July 2003 NEC Business Solutions Ltd To retrieve a parked call from either a Multiline Terminal or a Single Line Telephone: Go off-hook, and receive internal dial tone. Dial the Call Park Retrieve Access Code (set as default). Dial the Call Park location number ( ) of the call to be retrieved.

  • Page 195

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Access Code (1-, 2- or 3-Digit) Assignment 1-1-46/47/48 047, 048 ¶ System Call Park Recall Time Selection...

  • Page 196

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 186 – C13 Call Park - System...

  • Page 197: Call Pickup Direct

    Call Pickup Direct C-14 FEATURE This feature allows station users to answer any calls directed at another DESCRIPTION station from their station. This permits efficient handling of calls that are directed to unattended stations. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None.

  • Page 198

    July 2003 NEC Business Solutions Ltd The Call Pickup Direct Feature cannot be used to answer the following calls: CAR extension number Call Alert A station that is in DND mode Calls to Private Lines if no Private Line is assigned at the station...

  • Page 199

    Xen IPK Features and Specifications Manual Station Message Detail Recording prints the Call Pickup originating station number. Call Pickup Direct is allowed between different tenants. A station that does not have the CO/PBX line key or an available CAP key cannot pick up the ringing outside line from the ringing station.

  • Page 200

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 190 – C14 Call Pickup Direct...

  • Page 201

    Call Pickup Group C-15 FEATURE Any station user can answer a call intended for another station user either in DESCRIPTION their programmed Call Pickup group (Tenant Assignment) or another Tenant Group, depending on the Call Pickup Access Code used. Incoming ringing outside calls to a station can be answered by any station in the same Call Pickup group or by stations in other Tenant groups.

  • Page 202

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Other types of Call Pickups that can be assigned but do not have an Access Code at default are: Call Pickup (PBX only) in same tenant. Call Pickup (CO only) in same tenant.

  • Page 203

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut 052, 053, ¶ 057, 060, Access Code (1-, 2-, or 3-Digit) Assignment 1-1-46/47/48 061, 066~069 ¶...

  • Page 204

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 194 – C15 Call Pickup Group...

  • Page 205

    Tie Lines to share one Voice Mail (VM) system. This feature allows VM Box access from Intercom (ICM)/CO/Automated Attendant, VM message LED indication, or Call Forward – Off-Premise to a VM port. The Xen IPK system communicates Message Waiting (MW) LED, Mailbox and other information using DTMF signalling between two Xen IPK systems.

  • Page 206

    July 2003 NEC Business Solutions Ltd Restrictions Each system must have a Voice Mail Quick Transfer Master Hunt number assigned, but Voice Mail Call Back Indication is not supported in the system without Voice Mail. The Closed Numbering Network is required to support Centralised Voice Mail.

  • Page 207

    Xen IPK Features and Specifications Manual Feature Name Main Remote Greetings Group Held Message Interview Box Introduction Live Record Live Monitoring Message Box Integration Message Delivery Message Group Message Notification Message Waiting Lamps Names Night Mode Numeric Directory Assistance Open Group...

  • Page 208

    July 2003 NEC Business Solutions Ltd Feature Name Main Remote Spelled Name Subscriber System Manager Two-Way Message Transaction Box Voice Detect Voice Field Voice Name Voice Response Wait for Ringback Automated Attendant can be supported on the Note : Remote System only when a DIT call to a CAR key is assigned Call Forward –...

  • Page 209

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Intercom Feature Access Code Assignment 1-2-24 ¶ Class of Service (Station) Feature Selection 2 1-8-08 3-5,5-4 +BTS ¶ 1-8-26...

  • Page 210

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ ANA Assignment 3-43 +BCT ¶ DIT/ANA Delay Answer Time Selection 3-61 +BCT ¶ DIT Tenant Assignment 3-62 +BCT ¶...

  • Page 211

    Class of Service C-17 FEATURE The Class of Service assigns and controls access to features. Various DESCRIPTION Class of Service Combinations can be programmed. Stations are then assigned according to the features they can access. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None.

  • Page 212

    July 2003 NEC Business Solutions Ltd General The following Attendant features can be allowed or denied in each class for Class of Service assignment (Attendant) Feature Selection 1: Default Values Features (Station Ports 01 & 02) Night Mode Switching (System-Wide)

  • Page 213

    Xen IPK Features and Specifications Manual The following features can be allowed/denied in each class level for Class of Service (Station) Feature Selection 2 assignment. Default Value Features (All Stations) – Set/Cancel Call Forward All Call, Do Not Disturb (DND), Break Mode...

  • Page 214

    July 2003 NEC Business Solutions Ltd Default Value Features (All Stations) Unsupervised Conference Deny Account Code Forced/Verified Deny Group Listening Selection Deny Station Relocation Allow Set Call Forward – Off-Premise Deny (Related to page 1 LK1 and page 2 LK5)

  • Page 215

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ All used Class of Service (Attendant) Feature Selection 1 1-8-07 +BTS Line Keys ¶ All used...

  • Page 216

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 206 – C17 Class of Service...

  • Page 217

    Clock/Calendar Display C-18 FEATURE The Clock/Calendar Display is available on Multiline Display Terminals. This DESCRIPTION feature displays the time and day of the week on the LCD. It is programmable from the first two station ports in the system. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals with LCD.

  • Page 218

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS The clock can be assigned to display 12 hours (12:00 to 11:59 AM, 12:00 to 11:59 PM) or 24 hours (00:00 to 23:59) system-wide via System Programming (default: 12-hour clock).

  • Page 219

    Code Restriction C-19 FEATURE The Code Restriction feature is an advanced system of restricting outgoing DESCRIPTION calls based on the first eight digits dialled. Code Restriction denies outside calls based on number dialled over a trunk group, and accommodates equal access to Other Common Carriers (OCCs) as well as CO Feature Codes.

  • Page 220

    July 2003 NEC Business Solutions Ltd When the system is installed behind a PBX or Centrex, the PBX/ Centrex Trunk Access Codes can be programmed in the system and this code is ignored in the restriction table. The system automatically drops a call when the interdigit time duration exceeds 10 seconds while the system is waiting for enough digits to complete the call.

  • Page 221

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Code Restriction Class Assignment (Day Mode) 4-07 ¶ Code Restriction Class Assignment (Night 4-08 Mode) ¶...

  • Page 222

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-8-08 Class of Service (Station) Feature Selection 2 +BTS ¶ +BTT Station to Class of Service Feature Assignment 4-17 ¶...

  • Page 223

    Code Restriction Password Override C-20 FEATURE By entering a password, the code restriction settings at a station can be DESCRIPTION overridden and dialling allowed according to new code restriction settings associated with the password which was entered. The password consists of three elements, Access Code + ID Number + ID Password.

  • Page 224

    July 2003 NEC Business Solutions Ltd Confirming your password: Lift the handset to receive internal dial tone. Dial the "Confirm ID Password" Access Code (not set at default). Dial your ID Number. Current ID Password is displayed. Hang up. Resetting your password: Lift the handset to receive internal dial tone.

  • Page 225

    Xen IPK Features and Specifications Manual Use Memory Block 1-9-03 (ID Code Restriction Class Assignment - Day Mode) and 1-9-04 (ID Code Restriction Class Assignment - Night Mode) to specify the day and night mode code restrictions classes for each ID number.

  • Page 226

    July 2003 NEC Business Solutions Ltd When an Override call is originated, the code restriction settings in MB 1-9-03 and MB 1-9-04 take precedence over the settings in MB 4-07 and MB 4-08, for the next call only. Code restriction settings revert to those assigned in MB 4-07 and MB 4-08 once the call is ended.

  • Page 227

    CO/PBX, Tie Line Digit Restriction C-21 FEATURE The CO/PBX, Tie Line Digit Counting feature restricts the number of digits DESCRIPTION that can be dialled from a station on an outside line. This can be used to eliminate unauthorised calls. SYSTEM Terminal Type AVAILABILITY All stations.

  • Page 228

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number C-19 Code Restriction GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Digit Restriction 4-32 +BTT ¶...

  • Page 229

    CTI is an advanced terminal feature that allows a PC and its TAPI compliant DESCRIPTION software application to connect to the Xen IPK system. The Xen IPK system provides all station information to the PC, called a CTI Terminal, that it normally provides to a digital Multiline Terminal.

  • Page 230

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 220 – C22 Computer Telephony Integration (CTI)

  • Page 231

    Consecutive Speed Dial C-23 FEATURE The Consecutive Speed Dial feature provides for the use of System Speed DESCRIPTION Dial, Station Speed Dial, and manual dialling for all stations consecutively. Complicated dialling sequences are simplified. This feature eases access to secondary common carriers, credit card verification, and any application that requires entry of groups of numbers such as authorisation codes or customer numbers.

  • Page 232

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 222 – C23 Consecutive Speed Dial...

  • Page 233: Cordless Telephone

    Cordless Telephone Connection C-24 FEATURE With an AP(R) or AP(A) Adapter installed, a cordless telephone can be DESCRIPTION connected to a Multiline Terminal. System Programming defines whether or not the cordless telephone rings when calls are directed to the Multiline Terminal associated with it.

  • Page 234

    DP-type cordless telephones. A maximum of 120 APR/APA Adapters can be installed in Multiline Terminals on the Xen IPK Expanded system, or a maximum of 32 on the Xen IPK Basic system. The Multiline Terminal user and its associated cordless telephone user cannot talk to each other.

  • Page 235

    APA Adapter. A Hookflash can be sent from a cordless telephone connected to an APR/APA Adapter. This provides the additional ability to transfer calls or place calls on hold within the Xen IPK System and access various intercom features. RELATED...

  • Page 236

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 226 – C24 Cordless Telephone Connection...

  • Page 237

    Customised Message C-25 FEATURE A station with Do Not Disturb set can select a Customised Message that is DESCRIPTION displayed at any other Multiline Display Terminal when an internal call is made to the DND station. The message remains displayed on the LCD of the Multiline Terminal where the message was set.

  • Page 238

    July 2003 NEC Business Solutions Ltd To cancel a message from a Multiline Terminal: Press Dial Press SERVICE Data Assignment CONDITIONS A maximum of 10 messages can be programmed in System Programming. General Six messages are provided in default, however, all 10 can be programmed.

  • Page 239

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Customised Message 1~10 Assignment 1-2-09~18 ¶ Class of Service (Station) Feature Selection 2 1-8-08 1-1, 2-1 +BTS ¶...

  • Page 240

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 230 – C25 Customised Message...

  • Page 241

    Data Line Security FEATURE The Data Line Security feature protects any station port from receiving DESCRIPTION audible tones (such as Camp-On or Override tones) and denies a station from barging in while busy. It prevents disruption of data transmission when using a modem or fax (facsimile) machine.

  • Page 242

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ SLT Data Line Security Assignment 4-90 +BTT ¶ Class of Service (Station) Feature Selection 2...

  • Page 243: A-18 Automated Attendant

    Delay Announcement FEATURE The Delay Announcement feature activates when an incoming call to an DESCRIPTION Automatic Call Distribution (ACD) or Uniform Call Distribution (UCD) group encounters all ACD/UCD stations busy or receives no answer within a preprogrammed time. The call is queued and receives a recorded announcement after a predetermined time.

  • Page 244: A-20 Automatic Call Distribution (acd)

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS The announcements each have predetermined programmable times. Each Delay Announcement Start Timer and Release Timer are also programmable. 1. First Delay Announcement, number of repetitions/times (1~8 times). 2. Time between First and Second Delay Announcement [default: 20 sec.

  • Page 245

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Card Interface Slot Assignment ¶ VRS Message Recording Time Selection 1-8-12 ¶ VRS Message Function Assignment 1-8-13 ¶...

  • Page 246

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 236 – D2 Delay Announcement...

  • Page 247

    Delayed Ringing FEATURE The Delayed Ringing feature allows a secondary answering positions to DESCRIPTION ring on incoming calls after a programmed time interval. This feature applies to CO/PBX lines, Secondary Incoming Extensions, and Call Arrival Keys. SYSTEM Terminal Type AVAILABILITY All terminals.

  • Page 248

    July 2003 NEC Business Solutions Ltd Single Line Telephone users can receive CO/PBX Delayed Ringing. Delayed Ringing is provided to a terminal that is off-hook and is assigned for Off-Hook Ringing. Single Line Telephones assigned Delay Ringing follow Station Hunting.

  • Page 249

    Dial 9 For Attendant FEATURE Stations can access a system Attendant Position by dialling 9. DESCRIPTION SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None. OPERATING To use this feature from a Multiline Terminal: PROCEDURES Lift the handset or press and receive internal dial tone.

  • Page 250

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number A-11 Attendant Add-On Console A-13 Attendant Positions GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Access Code (1-Digit) Assignment 1-1-46 ¶...

  • Page 251

    Dialled Number Identification Service (DNIS) FEATURE The Dialled Number Identification Service (DNIS) feature allows the display DESCRIPTION of name, extension number and caller ID (if available) for an incoming DID call. SYSTEM Terminal Type AVAILABILITY All Multiline terminals. Required Components DID(4)-U( ) ETU (Cannot display Caller ID) TLI(2)-( ) ETU (Cannot display Caller ID) PRT(1)-U( ) ETU (Can display Caller ID if subscribed and programmed)

  • Page 252

    July 2003 NEC Business Solutions Ltd When a forwarding destination is set with Memory Block 1-1-23 (DID Forward Station Number for Busy Station or Undefined digit), DNIS is displayed only when the forwarding destination is busy. DNIS is not displayed when the call is forwarded with an undefined digit.

  • Page 253

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ 4-3,4-4, Class of Service (Station) Feature Selection 2 1-8-08 +BTS ¶ Caller ID Display Assignment for System Mode 1-1-78 ¶...

  • Page 254

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 244 – D5 Dialled Number Identification Service (DNIS)

  • Page 255

    Dial the Trunk Access Code, then dial the desired telephone number. SERVICE General CONDITIONS The Trunk Access Code of the Xen IPK should be the same number as the Trunk Access Code of the PBX/Centrex. An outside call by Digit Insertion feature complies with Code Restriction.

  • Page 256

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-1-46/47/ Access Code (1-, 2-, 3-Digit) Assignment 401 ~ 416 ¶ Trunk-to-Trunk Group Assignment 3-03 +BCT ¶...

  • Page 257

    Digital Voice Mail FEATURE The VMS(2/4/8)-U( ) ETU or FMS(2/4)-U( ) ETU provides Digital DESCRIPTION Voice Mail Service, Automated Attendant (AA), Audiotext, Fax Detection, Message Notification, Live Recording and Live Monitoring. The VMS(2/4/8)- U( ) FMS(2/4)-U( ) complete voice mail applications (XenMail) built on a single ETU. This method has advantages that include tighter application integration and built-in battery backup for the complete system.

  • Page 258

    July 2003 NEC Business Solutions Ltd SYSTEM Terminal Type AVAILABILITY All stations (available for all features except Live Recording). Multiline Terminals (available for all features). Required Components VMS(2/4/8)-U( ) ETU FMS(2/4)-U( ) ETU OPERATING To program the Feature Access key for Live Recording from a...

  • Page 259

    Xen IPK Features and Specifications Manual Dial the Live Recording feature code. Feature codes are: = Record = Pause = Rerecord = Erase = End = Urgent Page = Address Press To set up personal mailboxes Lift handset and receive an internal dial tone.

  • Page 260: Live Recording

    A VMS(2/4/8)-U( ) ETU or FMS(2/4)-U( ) ETU, must be installed to provide Digital Voice Mail. The Xen IPK system supports up to 32 digital voice mail ports. All Multiline Terminals (with or without an LCD) and Single Line Telephones (with a Message Wait Lamp) receive an indication that a Voice Mail message is waiting.

  • Page 261

    Xen IPK Features and Specifications Manual A Feature Access key or One-Touch key can be assigned for easy message access. If a call transferred from a Voice Mail port is not answered in three minutes (fixed timer), the call recalls to the Voice Mail port.

  • Page 262

    July 2003 NEC Business Solutions Ltd An alert tone is provided for Live Recording. The alert tone is heard by both the outside party and the Multiline Terminal user when the recording starts or at specified intervals during recording. The interval between alert tones is assigned in the Digital Voice Mail System Programming.

  • Page 263

    Xen IPK Features and Specifications Manual Only CO/PBX, Tie, and DID calls can be recorded using Live Recording. Internal calls cannot be recorded by the Live Recording feature. The Record key LED is on when all conference circuits or all Digital Voice Mail ports are busy.

  • Page 264

    July 2003 NEC Business Solutions Ltd GUIDE TO Digital Voice Mail (Installation) FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ Telephone Type Assignment ¶ Station Number Assignment 4-10 ¶...

  • Page 265

    Xen IPK Features and Specifications Manual Digital Voice Mail (Caller ID Display with Call Return) 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Trunk-to-Trunk Group Assignment 3-03 +BCT ¶ Trunk Type Selection...

  • Page 266

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 256 – D7 Digital Voice Mail...

  • Page 267

    Direct Inward Dialling (DID) FEATURE Direct Inward Dialling lines can be connected to the system. With DID, DESCRIPTION incoming calls from the CO can reach any station in the system without Attendant intervention. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components DID(4)-U( ) ETU PRT(1)-U( ) ETU (With Direct Indial subscribed) BRT(4)-U( ) ETU (With Direct Indial subscribed)

  • Page 268

    Forward Station Number for Busy Station or Undefined Digit is active, forwarding is activated. A maximum of 16 DID(4)-U( ) ETUs can be installed in the Xen IPK Expanded system. A maximum of 4 DID(4)-U( ) ETUs can be installed in the Xen IPK Basic system.

  • Page 269

    Xen IPK Features and Specifications Manual Incoming calls on Direct Inward Dialling lines follow Call Forward and Station Hunting. Direct Inward Dialling calls can be routed to an ACD or UCD Hunt group. A DID call does not activate External Tone Ringer or Night Chime.

  • Page 270

    July 2003 NEC Business Solutions Ltd The following DID Calls are counted against the number of total calls: A call that is placed on hold, transferred or conferenced. A call received by one Tenant and Transferred to another Tenant counts against the first Tenant.

  • Page 271

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Card Interface Slot Assignment ¶ Trunk-to-Trunk Group Assignment 3-03 +BCT ¶ Trunk Type Selection...

  • Page 272

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ DID Digit Conversion Table 1-1-22 +ALN Class of Service (Station) Feature 4-3, 4-4 ¶ 1-8-08 +BTS Selection 2 ¶...

  • Page 273

    Direct Inward System Access (DISA) FEATURE Direct Inward System Access allows an outside caller to access the system DESCRIPTION from an outside line without Attendant or station assistance. The outside user may originate calls over any or all of the system facilities such as a Tie line network or CO/PBX trunk after successfully entering a password.

  • Page 274

    July 2003 NEC Business Solutions Ltd To change a DISA password: Go off-hook. Dial the DISA password set Access Code _______ (default not assigned). Enter the ID code (station number is default). Enter the DISA password (default: 0000000000 Enter the new DISA password (maximum: 10 digits).

  • Page 275

    DISA trunks are called. These trunks can still be used for outgoing calls. A maximum 64 trunks for DISA can be installed in the Xen IPK Expanded system or 16 trunks in the Xen IPK Basic system. Each trunk can be programmed for Day Mode or Night Mode.

  • Page 276

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Access Codes (1-, 2-, 3-Digit) Assignment 1-1-46/47/48 251~ 253, ¶ Automated Attendant Message Day/Night Mode...

  • Page 277

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Automated Attendant No Answer Disconnect Time 1-4-03 Selection ¶ CO/PBX Ring Assignment (Day Mode) 4-01 +BTT ¶...

  • Page 278

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 268 – D9 Direct Inward Dialling (DID)

  • Page 279: Direct Inward Termination

    Direct Inward Termination D-10 (DIT) FEATURE Direct Inward Termination (DIT) allows CO/PBX lines to be programmed to DESCRIPTION ring directly at stations (bypassing the Attendant). A separate Assigned Night Answer (ANA) ringing assignment is available. A System or Tenant group can be set to the Night Mode independently. SYSTEM Terminal Type AVAILABILITY...

  • Page 280

    July 2003 NEC Business Solutions Ltd When a busy station programmed for DIT receives an incoming DIT call, the system provides Camp-On tone for the busy station. The calling party receives ringback tone until the call is answered. When a busy station receives an incoming DIT Camp-On tone, the...

  • Page 281: Direct Paging Access

    D-11 Direct Paging Access FEATURE The Attendant Add-On Console Direct Station Selection/Busy Lamp Field DESCRIPTION (DSS/BLF) keys allow direct access to each of the Internal, External, and All Call Paging. The programmable Feature Access and One-Touch keys on the Multiline Terminals can also be used for Direct Paging Access. SYSTEM Terminal Type AVAILABILITY...

  • Page 282

    July 2003 NEC Business Solutions Ltd Restrictions All Internal/External Page Access cannot be programmed to a key on the Attendant Add-On Console. General If a Direct Paging Access key for All Internal Zone or Internal Zone Page on the Attendant Add-On Console is pressed, a paging announcement is made over the speakers of all idle Multiline Terminals programmed in a zone.

  • Page 283

    D-12 Direct Station Selection FEATURE The Direct Station Selection (DSS) feature allows all Multiline Terminal DESCRIPTION users to make station calls by pressing only one key. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals and Attendant Add-On Consoles. Required Components None. OPERATING To use this feature from a Multiline Terminal with a Feature Access PROCEDURES...

  • Page 284

    July 2003 NEC Business Solutions Ltd SERVICE General CONDITIONS When station numbers are assigned to Feature Access or One-Touch keys on a Multiline Terminal, the user can press the DSS key to call the station. When a station is called by pressing a DSS key and that station is busy, a call waiting tone is sent to the calling station.

  • Page 285

    D-13 Distinctive Ringing FEATURE The Distinctive Ringing feature distinguishes between internal and incoming DESCRIPTION outside calls. This feature provides distinct ring audible signals and patterns. Distinctive Ring can be assigned on a per trunk or per telephone basis. SYSTEM Terminal Type AVAILABILITY All terminals, except Single Line Telephones connected to an AP(R)- R( ) Unit.

  • Page 286

    July 2003 NEC Business Solutions Ltd General Incoming outside calls and internal calls provide flexible ringing tones and patterns. Distinctive ringing patterns are as follows: 1. Internal ring tone provides a distinctive ringing pattern of 1 second ON/2 seconds OFF (system default).

  • Page 287

    Xen IPK Features and Specifications Manual Incoming Trunk Call Priority? M.B. 4-57 DIT, AA, or DID Call? Tone Follows M.B. 3-67? M.B.3-07 – (None) Individual M.B. 4-55? Tone Follows DIT, AA, or DID for Ringing Port M.B.4-91 Call? – (None) –...

  • Page 288

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page- Shortcut Line Key ¶ Distinctive Ringing by Telephone or CO 1-1-28 +BTS Selection ¶ CO/PBX Ringing Variation Selection 3-07 +BCT ¶...

  • Page 289

    D-14 Do Not Disturb (DND) FEATURE The Do Not Disturb (DND) feature temporarily eliminates all audible signals DESCRIPTION for incoming calls to the station. This temporarily isolates the station from others in the system. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None.

  • Page 290

    July 2003 NEC Business Solutions Ltd To cancel Do Not Disturb from any station Lift the handset or press Dial DND cancel; (set at default). Go on-hook or press To cancel Call Forward - All Calls and Do No Disturb System-Wide...

  • Page 291

    Xen IPK Features and Specifications Manual When DND is set, a Customised Message is displayed in the LCD (if equipped) of the Multiline Terminal. The user can select any of the 10 messages assigned in System Programming. Internal calls to a station in DND result in a Call Waiting Tone. The LCD on the calling party Multiline Terminal displays a Customised Message indicating the called party is unavailable.

  • Page 292

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 282 – D14 Do Not Disturb (DND)

  • Page 293

    D-15 Door Lock Release Relays FEATURE Door Lock Release Relays are provided by the DPH(4)-U( ) ETU. While a DESCRIPTION station user is talking to a Doorphone, an Access Code can be dialled to operate the relay associated with that Doorphone. Each Doorphone has a relay associated with it and the relay can only be operated while talking to the Doorphone.

  • Page 294

    July 2003 NEC Business Solutions Ltd The relay is controlled by the last entry. For example, 5 was dialled (8 seconds) then 9 is dialled. One can expect the relay to remain active for 15 more seconds. RELATED Feature FEATURES LIST...

  • Page 295

    D-16 Door/Monitor Telephone FEATURE The Xen IPK system supports up to four Door/Monitor telephones. A DESCRIPTION Doorphone can be called by a station or a station (or number of stations) can be signalled when a Doorphone call button is pressed. When a station answers the Doorphone ringing, a two-way speech path is established.

  • Page 296

    July 2003 NEC Business Solutions Ltd Doorphone user. SERVICE Restrictions CONDITIONS Doorphone Ringing cannot be assigned to Single Line Telephones. This includes Single Line Telephones supported by analogue port adapters. General Two speech paths are available for Doorphones. Doorphones 1 and 3 share a speech path and Doorphones 2 and 4 share a speech path.

  • Page 297

    D-17 DP to DTMF Switching FEATURE This feature is used for systems connected to Dial Pulse (DP) trunks that DESCRIPTION require communication with computers that demand DTMF signalling. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components TLI(2)-U( ) ETU, COI( )-U( ) ETU, COID( )-U( ) ETU OPERATING To switch an outside call in progress on the Dial Pulse line: PROCEDURES...

  • Page 298

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number E&M Tie Lines (4-Wire) Single Line Telephone Access GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶...

  • Page 299: Drop Key

    D-18 Drop Key FEATURE The Drop Key abandons a call while retaining the PBX/Centrex line for DESCRIPTION originating another call. The Drop Key is provided by programming a Feature Access or One-Touch key. This feature allows the Recall key to be used to provide a hookflash to the PBX or Central office.

  • Page 300

    July 2003 NEC Business Solutions Ltd To use the Drop key from a Multiline Terminal with a CO/PBX call in progress: Press the Feature Access or One-Touch key programmed as a Drop key. Receive new CO/PBX dial tone. Dial the desired number.

  • Page 301

    Dterm Series i Multiline D-19 Terminals term FEATURE The D Series i Multiline Terminals provide ergonomic form and user- DESCRIPTION friendly functions. With advanced digital circuitry, these terminals consist of distinct models to meet users’ diverse telephone terminal needs. SYSTEM Terminal Type AVAILABILITY DTR-16LD-1A (BK)/(WH) TEL...

  • Page 302: Operating Procedures, Specifications

    July 2003 NEC Business Solutions Ltd OPERATING Refer to individual feature for details. PROCEDURES Specifications DTR-16LD-1A DTR-32D-1A DTR-16D-1A DTR-8D-1A DTR-2DT-1A Dedicated Function Keys Line/Feature Access/ Programmable Feature Access Key LCD (3x24) Call/Message Indicator Adjustable Base Built-in Wall Mount Headset Jack (Built-in)

  • Page 303

    Xen IPK Features and Specifications Manual The dial pad is detachable allowing for easy customisation for a foreign language or for Automatic Call Distribution (ACD) applications. With the DTR-16LD-1A( ) TEL, the 16-Line Keys are labelled by the LCD by assignment in system data. The LCD also supports the LED status for trunks, Call Appearance Keys (CAP), DSS/BLF keys, and select Feature keys/Feature Access keys.

  • Page 304

    July 2003 NEC Business Solutions Ltd term Up to two adapters can be installed in a D Series i Multiline Terminal (except DTR-2DT-1A). For compatibility of multiple adapter units, refer to the following table. AD(A)-R( ) AP(A)-R( ) AP(R)-R( )

  • Page 305

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Telephone Type Assignment ¶ Line Key Selection for Telephone Mode 4-12 +BTM ¶ Multiline Terminal Type Selection...

  • Page 306

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 296 – D19 Dterm Series i Multiline Terminals...

  • Page 307

    DESCRIPTION to protect their investment in terminals when purchasing Xen IPK system. DTU-type Multiline Terminals can be easily used with the Xen IPK systems. With very few exceptions, all terminal features and abilities that are possible on Xen Axis/Master systems are also possible with the Xen IPK system.

  • Page 308

    July 2003 NEC Business Solutions Ltd Feature Feature Name Number Softkeys GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Telephone Type Assignment ¶ Line Key Selection for Telephone Mode...

  • Page 309

    Elapsed Call Timer FEATURE The Elapsed Call Timer feature provides each Multiline Terminal with an DESCRIPTION indication on the LCD showing how long the station has been connected to an outside line. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals equipped with an LCD. Required Components None.

  • Page 310

    July 2003 NEC Business Solutions Ltd The Elapsed Call Timer display clears when receiving a Tone Override. During a conference call that includes one outside party and two internal parties, the Elapsed Call Timer shows on the display of the two internal parties.

  • Page 311: Electronic Volume Control

    Electronic Volume Control FEATURE Electronic Volume Control is provided on all Multiline Terminals. This allows DESCRIPTION for easy changes to the LCD contrast on Multiline Display Terminals, Off- Hook Ringing volume, Station Ringing volume, and Handset/Station Speaker volume control. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals.

  • Page 312

    July 2003 NEC Business Solutions Ltd To change the station ringing volume: Go off-hook by pressing Dial Access Code (default). Dial from the dial pad. Press = higher) or ( = lower) during ringing to increase/decrease ringing volume. Go on-hook.

  • Page 313

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page- Page- Shortcut Line Key Line Key ¶ 1-1-46/47/ Access Code (1-, 2-, or 3-Digit) Assignment +BTT ¶ Receiving Volume Selection...

  • Page 314

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 304 - E2 Electronic Volume Control...

  • Page 315

    E&M Tie Lines (4-Wire) FEATURE E&M Tie Lines (4-Wire) can be connected to the system. Tie lines provide DESCRIPTION access to and from remote systems and facilities. The system can receive and/or transmit DTMF or Dial Pulse signals on E&M Tie Lines. SYSTEM Terminal Type AVAILABILITY...

  • Page 316

    Lines. When a call from/to the remote end is made to a busy station in the Xen IPK systems, the caller cannot set Callback Request, Step Call, or Camp-On. The incoming ringing pattern for Tie line calls can be changed in System Programming, or voice announcement can be selected system-wide (default: 2 seconds ON/4 seconds OFF).

  • Page 317

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ Trunk Type Selection 3-91 +BCT ¶ Trunk (Installed, DP/DTMF) Selection...

  • Page 318

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Internal Receive Pad Selection 3-30 +BCT ¶ Trunk External Transmit Pad Selection 3-31 +BCT ¶ Trunk External Receive Pad Selection...

  • Page 319

    Equal Access Accommodation FEATURE The Equal Access Accommodation feature permits Speed Dial memories DESCRIPTION and Code Restriction to be applied to CO/PBX lines that provide access to Specialised Common Carriers (SCCs). SYSTEM Terminal Type AVAILABILITY All terminals Required Components None OPERATING To use this feature from a Multiline Terminal: PROCEDURES...

  • Page 320

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number C-19 Code Restriction C-21 CO/PBX, Tie Line Digit Restriction GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶...

  • Page 321

    External Tone Ringer FEATURE The External Tone Ringer provides a common audible tone signal with relay DESCRIPTION contacts for control when incoming CO/PBX calls are received in Day and Night Mode. The relay contact closures may be used for external bells or chimes.

  • Page 322

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ General Purpose Relay Assignment 1-8-37 ¶ ECR Relay to Tenant Assignment 2-08 ¶...

  • Page 323: External Zone Paging

    The Meet-Me function allows the paged party to respond quickly to the paged call. With the Xen IPK system, a single external paging zone output is built into and provided with the basic B64-U( ) KSU.

  • Page 324

    External Zone Page; this allows a conversation to be monitored by people within speaker range. Talk Back Paging is supported on Xen IPK. A single external paging zone is built into the Xen IPK KSU. 314 - E6 External Zone Paging (Meet-Me)

  • Page 325: B-2 Background Music Over External Speakers

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number Background Music Over External Speakers GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment 074 ~ ¶...

  • Page 326

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 316 - E6 External Zone Paging (Meet-Me)

  • Page 327

    Feature Access – User Programmable FEATURE The User Programmable - Feature Access keys and One-Touch keys on DESCRIPTION the Multiline Terminals can be used for System/Station Speed Dial and many system features. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 328

    Press To program a Feature Access key for a Feature key + code feature: Press Press Press the Feature Access key. Lis used to indicate to the Xen IPK system.) Dial Dial the Feature Access Code. Press SERVICE Data Assignment...

  • Page 329

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number D-12 Direct Station Selection Flexible Line Assignment Nesting Dial One-Touch/Feature Access Key S-10 Speed Dial – Station S-12 Speed Dial – System GUIDE TO FEATURE PROGRAMMING 1-8-07...

  • Page 330

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 320 – F1 Feature Access – User Programmable...

  • Page 331

    Flexible Line Assignment FEATURE Each Multiline Terminal has complete flexibility of line key assignments to DESCRIPTION meet individual needs. Functions can be programmed on Flexible Line Keys, including DSS numbers and a variety of Feature Access Codes to simplify the use of these functions. Outside line appearances and Secondary Incoming Extensions can also be assigned to Flexible Line keys.

  • Page 332

    July 2003 NEC Business Solutions Ltd 10. Scroll Key for Caller ID Indication 11. Call Forward - Busy/No Answer 12. Call Forward - All Calls 13. Do Not Disturb/Break On/Off 14. Log On/Off 15. Background Music On/Off 16. ICM key (only one is possible per hand set) SIE and CAR extensions are used for incoming call pickup operation only.

  • Page 333

    General The default station numbers are 100~219 (depending on system configuration). Refer to the Xen IPK System Programming Manual for the Numbering Plan Access Code defaults. Features and Specifications Manual F3 – 323...

  • Page 334

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 2-, 3-, or 4-Digit Station Numbering Selection 1-2-03 ¶ Access Code (1- or 2-Digit) Assignment 1-1-46/47 ¶...

  • Page 335: Flexible Ringing

    Flexible Ringing Assignment FEATURE Flexible Ringing Assignments for incoming outside calls and Secondary DESCRIPTION Incoming Extension appearances can be programmed to ring at specified Multiline Terminals. Separate day and night ring assignments are available and Delayed Ringing is an option for Multiline Terminals. SYSTEM Terminal Type AVAILABILITY...

  • Page 336

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Line Key Selection for Telephone Mode 4-12 +BTM ¶ CO/PBX Ring Assignment (Day Mode) 4-01 +BTT ¶...

  • Page 337: Flexible Timeouts

    SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None. OPERATING Not applicable. PROCEDURES SERVICE Refer to the Xen IPK System Programming Manual for more CONDITIONS information. GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant...

  • Page 338

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Pause Time Selection 1-1-00 +BCM Automatic Release Signal Detection Time ¶ 3-40 +BCT Selection ¶ Disconnect Recognition Time Selection...

  • Page 339

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Tie Line Release Detect Time Selection 3-18 +ALM ¶ Tie Line Wink/Delay Signal Detect Timeout 3-25 +ALM Selection ¶...

  • Page 340

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 330 – F5 Flexible Timeouts...

  • Page 341

    Full Duplex Handsfree FEATURE The HFU-U( ) Unit is an add-on device to the DTU-Type Multiline Terminals DESCRIPTION that provides full duplex speakerphone ability. An external microphone is also provided with the HFU-U( ) Unit. The microphone has a push-to- mute control button that turns the microphone off when it is pushed and held down.

  • Page 342

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ HFU Selection 4-29 +BTM When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 343: Full Handsfree Operation

    Full Handsfree Operation FEATURE A built-in handsfree ability is included with all Multiline Terminals for internal DESCRIPTION and outside calls. A MIC ON/OFF key or Feature Access Code allows the microphone to be muted. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 344

    July 2003 NEC Business Solutions Ltd SERVICE General CONDITIONS One Override can be received during handsfree conversation. The microphone must be ON to answer calls handsfree. A Flexible Line key can be assigned as a MIC ON/OFF key, or a One- Touch key can be programmed as a Microphone Control key.

  • Page 345

    General Purpose Relays FEATURE Two relays located on the ECR-U( ) ETU are designated for use as an DESCRIPTION application dictates. These relays are either off or on, and do not change state until a station user manually makes the change. SYSTEM Terminal Type AVAILABILITY...

  • Page 346

    July 2003 NEC Business Solutions Ltd To toggle the relay from on to off (or off to on): Press Dial the relay number (for GPR0 or GPR1). Press SERVICE The rating of the General Purpose relays are 24 Vdc at 500 mA.

  • Page 347

    The outside caller hears a feedback squeal. When switching to Handsfree Monitor Mode or Speakerphone Mode, NEC recommends muting the handset before placing it in the cradle. Features and Specifications Manual...

  • Page 348

    July 2003 NEC Business Solutions Ltd When the user goes on-hook during Group Listening, the call is automatically placed in Handsfree Monitor/Speakerphone Mode and Group Listening is cancelled. Off-hook ringing is provided with this feature. Camp-on tone and Tone Override are heard over the handset, headset, or speakerphone.

  • Page 349: Handset Mute

    The Handset Mute feature is provided to most terminals connected to the DESCRIPTION Xen IPK system. While talking on the Multiline Terminal handset, a station user can dial a feature code or press MIC button to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.

  • Page 350

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 340 – H1 Handset Mute...

  • Page 351

    Handsfree Answerback FEATURE Each Multiline Terminal is equipped with a microphone for Handsfree DESCRIPTION Answerback during internal voice calls. Microphone status is indicated by a MIC LED located on each Multiline Terminal. The MIC key or Feature Access Code is used to mute the microphone to ensure privacy. SYSTEM Terminal Type AVAILABILITY...

  • Page 352

    July 2003 NEC Business Solutions Ltd General Multiline Terminal MIC LED must be turned on. The calling station controls the voice announcement or ringing signal. Multiline Terminal users can receive voice calls from Single Line Telephone users. Group Call Pickup and Call Forwarding do not operate for voice announcement calls.

  • Page 353

    Handsfree Dialling and Monitoring FEATURE The Handsfree Dialling and Monitoring feature enables all Multiline Terminal DESCRIPTION users to dial and monitor calls without using the handset. This feature frees the user to perform other tasks while waiting for a call to be answered or while on hold.

  • Page 354

    July 2003 NEC Business Solutions Ltd When a Multiline Terminal user lifts the handset, the monitoring condition is automatically released, and the Speaker LED goes off. The Multiline Terminal must remain in monitor mode when Automatic Redial is being used.

  • Page 355: Headset Connection

    Headset Connection (Built In) term FEATURE A headset can be connected directly to a D Series i or DTU-type DESCRIPTION Multiline Terminal. This eliminates the need for an external headset switch. In addition, a headset ON/OFF key can be assigned to the terminal to allow easy operation of the headset.

  • Page 356

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Line Key Selection 2-05 ¶ Line Key Selection for Tenant 2-06 ¶ Line Key Selection for Telephone Mode...

  • Page 357

    Hold With Recall (Exclusive & Non- Exclusive) FEATURE Station users can place a call on Hold, to free the station for other calls. DESCRIPTION Multiline Terminal users can use Exclusive Hold (a held line can only be picked up at the station that put the line on hold) and Non-Exclusive Hold (a held line can be picked up at any station that has access to that line).

  • Page 358

    July 2003 NEC Business Solutions Ltd To execute from a Single Line Telephone with a Call in progress: Momentarily press the hookswitch; the call is placed on Exclusive Hold. If the handset is returned to the cradle, the call recalls immediately.

  • Page 359

    Xen IPK Features and Specifications Manual Hold Recall Provides a timed reminder to the user that a call was placed on hold. When a held line recalls, Multiline Terminals equipped with an LCD receive the following information: the upper LCD line shows the...

  • Page 360

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 350 – H5 Hold With Recall (Exclusive & Non- Exclusive)

  • Page 361: Hot Line

    Hot Line FEATURE The Hot Line feature enables a station user to automatically dial an outside DESCRIPTION number or another station when the station goes off-hook. This feature is provided for Multiline Terminals and Single Line Telephones. SYSTEM Terminal Type AVAILABILITY All terminals.

  • Page 362

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut 101~ 132, ¶ 1-1-46/47/ Access Code (1-, 2-, or 3-Digit) Assignment 176~199, 201~232, 401~416 ¶ Prime Line/Hot Line Assignment...

  • Page 363: Howler Tone Service

    Howler Tone Service FEATURE The Howler Tone Service feature provides a Howler Tone when a station DESCRIPTION remains off-hook after a call is completed or when a station is off-hook and digits are not dialled in a predetermined time. SYSTEM Terminal Type AVAILABILITY All terminals.

  • Page 364

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 354 – H7 Howler Tone Service...

  • Page 365

    I-Hold Indication FEATURE The I-Hold Indication feature provides a green LED line key indication for DESCRIPTION calls held at a Multiline Terminal. Calls held at other stations provide a red LED line key indication. This feature allows easy identification of calls the user placed on hold.

  • Page 366

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Hold Recall Time Selection (Non-Exclusive Hold) 1-1-03 ¶ Hold Recall Time Selection (Exclusive) 1-1-63 ¶...

  • Page 367: Incoming Call

    Incoming Call Identification FEATURE The Incoming Call Identification feature identifies incoming calls on Multiline DESCRIPTION Terminals with an LCD. Internal calls are identified by showing the caller name and station number. A ringing Tie line/DID call generates a display on the LCD of the line number.

  • Page 368

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Name/Number Assignment 3-00 +BCT ¶ Station Name Assignment 4-18 +BTT When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 369

    Intercom By-Pass CO Call FEATURE This feature allows a multiline telephone user to bypass a ringing trunk call DESCRIPTION and make an intercom call instead when the station is assigned with ringing line preference. SYSTEM Terminal Type AVAILABILITY Multiline Terminals. Required components None.

  • Page 370

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 360 – I3 Intercom By-Pass CO Call...

  • Page 371

    Internal Voice/Tone Signalling FEATURE The Internal Voice/Tone Signalling feature allows Multiline Terminal users to DESCRIPTION be signalled on incoming internal calls by voice announcement or by ringing, depending on System Programming. The caller can dial an additional digit to switch a voice announcement call to a ringing call, or switch a ringing call to voice announcement.

  • Page 372

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Voice/Tone or Tone/Voice is assigned in System Programming system- wide (default: voice/tone call). Restrictions Single Line Telephone users can voice announce to Multiline Terminal users but cannot receive voice announcements.

  • Page 373: Intercom Function

    Intercom Function FEATURE This feature allows all internal extensions to call each other without DESCRIPTION accessing the telephony network. There are three ways to generate an intercom call. Using speaker key when Prime Line (refer to P5 of this document) or Hot Line (refer to H6 of this document) is not set.

  • Page 374

    July 2003 NEC Business Solutions Ltd On MLT with Prime Line or Hot Line Set and ICM key programmed: Lift the handset or press Press the pre-programmed ICM key. Receive intercom dial tone. Dial extension number On MLT with Prime Line or Hot Line Set:...

  • Page 375

    Xen IPK Features and Specifications Manual With a call in progress (internal or trunk call) the user can terminate the existing call and start an intercom call by pressing the pre-programmed Intercom key. A call from the door phone can be answered by pressing or the pre-programmed Intercom key.

  • Page 376

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 366 – I5 Intercom Function...

  • Page 377: Internal Zone Paging

    Internal Zone Paging (Meet Me) FEATURE The Internal Zone Paging feature allows for up to three zones of internal DESCRIPTION paging. The zones, consisting of Multiline Terminals, can be paged individually or all zones can be paged at once. Any station user can answer the page and speak privately to the originator of the page with the Meet-Me feature.

  • Page 378

    July 2003 NEC Business Solutions Ltd To answer a page (Meet-Me): Press or lift the handset. Dial Access Code (set as default). Use the handset to talk with party. SERVICE Data Assignment CONDITIONS Internal Zone Page times out after 90 seconds (set as default).

  • Page 379

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-1-46/47/ 070 ~ 074, Access Code (1-, 2-, or 3-Digit) Assignment ¶ Internal Zone Paging Selection...

  • Page 380

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 370 – I6 Internal Zone Paging (Meet Me)

  • Page 381

    ISDN-BRI Trunk Connections FEATURE ISDN-BRI (Integrated Service Digital Network - Basic Rate Interface) is a DESCRIPTION Public Switched Telephone Network (PSTN) service that provides two B channels (2B + D) for voice call trunking. The B channels are used to provide two CO/PBX type connections.

  • Page 382

    Layer 1 down display has a higher priority than Layer 2 down. This error display disappears automatically when Layer 1/Layer 2 error is recovered. The Xen IPK system supports BRI ISDN lines conforming to the ETSI standard. The BRT(4)-U( ) ETU supports the T-interface, but not the U- interface.

  • Page 383

    Telstra Network. If only class of services is set in Xen IPK, activating Malicious Call Trace does not mean it has occurred in the Network.

  • Page 384

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING CO Line Service 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ Master Clock Selection 1-8-33 ¶ ISDN DTMF Duration/Interdigit Selection 1-1-80 ¶...

  • Page 385

    Xen IPK Features and Specifications Manual Calling Party Number (CPN) Service 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ MIF (Caller ID) Assignment 7-3-04 ¶ Caller ID Display Assignment for System Mode...

  • Page 386

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 376 – I7 ISDN-BRI Trunk Connections...

  • Page 387

    ISDN-PRI Trunk Connections FEATURE This feature allows the system to connect directly to ESTI Primary Rate DESCRIPTION ISDN Lines. The PRT(1)-U( ) ETU is required for this facility and allows one connection. Each Primary Rate ISDN connection carries up to 30 channels, providing the system with a total of 30 outside trunks.

  • Page 388

    July 2003 NEC Business Solutions Ltd Use Memory Block 3-91 (Trunk Type Selection) to specify each ISDN- PRI trunk as CO or DID. CO sets ISDN trunks for CO services. DID sets ISDN Trunks for DID services. Use Memory Block 3-29 (Trunk Internal Transmit Pad Selection) to specify Internal Transmit volume level (default: 8 dB).

  • Page 389

    Restrictions for Calling Party Name and Calling Party Number Presentation from Station The Xen IPK can only display 13 characters of the provided Name or Number from the ISDN Network. The Xen IPK does not display the name presentation status as private or unavailable.

  • Page 390

    The CLKG-U( ) Unit must be fitted onto the CPUI-U( ) ETU when the PRT(1)-U( ) ETU is installed. The clock unit is a Phase Locked Oscillator which automatically synchronises the Xen IPK system with the ISDN Network. If a BRT(4)-( ) ETU is also installed in the system, the synchronisation can be provided from either interface.

  • Page 391

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING ISDN – PRI Installation 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ Master Clock Selection 1-8-33 ¶ ISDN DTMF Duration/Interdigit Selection 1-1-80 ¶...

  • Page 392

    July 2003 NEC Business Solutions Ltd DID Line Service 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Type Selection 3-91 +BCT ¶ Digit Add/Delete for Tie Line Networking 5-00 +ALN Assignment ¶...

  • Page 393

    Xen IPK Features and Specifications Manual Calling Party Number (CPN) Presentation from Station 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Type Selection 3-91 +BCT ¶ ISDN Directory Number Selection 4-47 ¶...

  • Page 394

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 384 – I8 ISDN-PRI Trunk Connections...

  • Page 395

    ISDN Supplementary Services FEATURE This feature allows a Multiline telephone user to access the various DESCRIPTION supplementary services which may be available on your ISDN network. The types of supplementary services which can be accessed are those which can be activated using the Stimulus (Keypad) mode of operation. Consult your ISDN service provider for further details.

  • Page 396

    Depending on the ISDN network to which you are connected, there may be no service tones returned from the network upon setting a feature. The Xen IPK system does not provide tones or any other indications to indicate feature status.

  • Page 397

    I-Use Indication I-10 FEATURE The I-Use Indication feature provides a green LED line key indication for the DESCRIPTION line being used on Multiline Terminals. Other busy line keys are shown with red LEDs. This quickly identifies the line being used by the station user. SYSTEM Terminal Type AVAILABILITY...

  • Page 398

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 388 – I10 I-Use Indication...

  • Page 399

    Key Function/Multifunction Registration FEATURE The system can be registered as either a Key Function (KF) or a DESCRIPTION Multifunction (MF) telephone system. This feature is set via a switch on the CPUI( )-U( ) ETU at the time of installation. SYSTEM Terminal Type AVAILABILITY...

  • Page 400

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 390 – K1 Key Function/Multifunction Registration...

  • Page 401

    Large LED Indication FEATURE All Multiline Terminals are equipped with a Large LED to indicate incoming DESCRIPTION calls or messages that have been sent from the Attendant or a Voice Mail system. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 402

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 392 – L1 Large LED Indication...

  • Page 403: Last Number Redial

    Last Number Redial FEATURE The Last Number Redial feature is used to redial the last outside number DESCRIPTION the user dialled by pressing the Redial key and . This is useful when a busy or no answer is received when trying to place a CO/PBX call. SYSTEM Terminal Type AVAILABILITY...

  • Page 404

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS The Last Number Redial Access Code (default #) can be changed in System Programming. Restrictions Internal calls do not apply to this feature. General Last Number Redial memory is protected by battery backup.

  • Page 405

    The Priority Selection in the Route Advance Table is set in System Programming. Restrictions Route Advance Blocks assigned on a line key bypass LCR. If the Xen IPK system is designated as KF registration, this feature is not available. Outgoing calls via DISA cannot access LCR. Features and Specifications Manual...

  • Page 406

    July 2003 NEC Business Solutions Ltd General LCR access is assigned per station in LCR Class Selection. LCR is programmed via a Personal Computer and diskette through the MIFM-U( ) ETU. This connection is the same as the PC programming connection.

  • Page 407

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ MIF (LCR) Assignment 7-3-01 ¶ 1-1-46/47/ Access Code (1-, 2-, or 3-Digit) Assignment ¶...

  • Page 408

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 398 – L3 Least Cost Routing (LCR)

  • Page 409

    Live Monitoring FEATURE Xen Multiline Terminal users can listen to voice mail messages as the DESCRIPTION message is being recorded by the XenMail VMS/FMS. The Live Monitoring feature is password protected and can be used in automatic or manual mode. When Live Monitoring is in use, the audio is played from the Multiline Terminal Speaker.

  • Page 410

    July 2003 NEC Business Solutions Ltd To stop Live Monitoring while the caller is leaving a voice mail message in Automatic mode Press the Cancel soft key. - OR - Press the Live Monitoring feature access key. To cancel the Live Monitoring Feature when not in use Press the Live Monitoring Feature Access key.

  • Page 411

    Xen IPK Features and Specifications Manual If DND, Call Forward - All Call, or Station Outgoing Lockout is set during Live Monitoring Mode, the Live Monitoring mode is cancelled. If required, a station user must set up Live Monitoring mode after setting Call Forward - All Call.

  • Page 412

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 402 – L4 Live Monitoring...

  • Page 413

    Loop Start Trunks FEATURE Loop Start Trunks can be connected to the Xen IPK system via the COI ( )- DESCRIPTION U( ) ETU or COID( )-U( ) ETU. SYSTEM Terminal Type AVAILABILITY Not applicable . Required Components COI( )-U( ) ETU or COID( )-U( ) ETU OPERATING Not applicable.

  • Page 414

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 404 – L5 Loop Start Trunks...

  • Page 415

    Message Waiting FEATURE A locally provided music source or an internal music source can be used to DESCRIPTION supply music to parties on hold, to assure them that they are still connected to the system. System Software allows CO ports to provide multiple music sources to different COs in the system.

  • Page 416

    July 2003 NEC Business Solutions Ltd SERVICE General CONDITIONS A Message Waiting indication can be identified on the large LED on the recipient Multiline Terminal. Message Waiting indications from the Attendant Add-On Console flash green; indications from a Voice Mail Unit flash red.

  • Page 417

    Microphone Control FEATURE The Microphone Control feature allows microphone control with ON/OFF DESCRIPTION status indication on all Multiline Terminals. A Flexible Line key or One-Touch key programmed for Microphone Control or an Access Code is used to mute the microphone for privacy during incoming voice announcement calls and during calls using the built-in speakerphone.

  • Page 418

    July 2003 NEC Business Solutions Ltd When the MIC ON/OFF feature is not assigned on a Feature Access key or a One-Touch key: When the MIC LED is off Press Dial Access Code The MIC LED goes on. When the MIC LED is on...

  • Page 419

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ +BTM 4-12 Line Key Selection for Telephone Mode Features and Specifications Manual M2 – 409...

  • Page 420

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 410 – M2 Microphone Control...

  • Page 421

    Multiline Conference Bridge FEATURE The Multiline Conference Bridge allows any intercom or outside caller to DESCRIPTION call the CNF(8)-U( ) ETU to place a multiparty conference call. Each CNF(8)-U( ) ETU supports one 8-party conference or two 4-party conferences regulated by a switch setting. Up to two CNF(8)-U( ) ETUs may be installed.

  • Page 422

    July 2003 NEC Business Solutions Ltd To record new Customised Greeting: Call the Conference Bridge extension number and wait for the voice prompt. KKKK Dial the default Supervisor Password ( ), then Skip options until the Customised Greeting option selected.

  • Page 423

    Xen IPK Features and Specifications Manual To start a conference call from an incoming CO call using an Automated Attendant: Call a trunk that is set as Automated Attendant. Select the option for an extension connected to the Conference Bridge.

  • Page 424

    12dB. This loss is significant and may not be able to be compensated for by the Automatic Gain Control (AGC) facility of the Xen IPK conference card, resulting in some conversations being low in volume. Such losses should not be experienced when using ISDN lines.

  • Page 425

    Multilingual LCD Indication FEATURE The Multilingual LCD indication feature provides the option for English, DESCRIPTION French, Spanish or Japanese characters on Multiline Terminals that have an LCD. Language selection is made per station via System Programming. SYSTEM Terminal Type AVAILABILITY Multiline Terminals with LCD.

  • Page 426

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 416 – M4 Multilingual LCD Indication...

  • Page 427

    Multiple Trunk Groups FEATURE A maximum of 32 Trunk groups may be assigned. Each group can have a DESCRIPTION separate Trunk Group Access Code. Assigning Trunk groups provides access to different types of outside trunks. With Tenant Service, different tenants can be programmed to access only their Trunk groups. SYSTEM Terminal Type AVAILABILITY...

  • Page 428

    July 2003 NEC Business Solutions Ltd General Dial Access is provided only on systems registered as Multifunction. At default, CO/PBX/ISDN lines 01~ 08 are assigned in Trunk Group 1, all Tie lines are assigned in Trunk group 2, and all additional CO/PBX/ ISDN lines and DID lines are not assigned to a Trunk group.

  • Page 429

    Best of all, the super compact, lightweight handset enables you to access all the main Xen IPK communications functions, including call transfer and XenMail.

  • Page 430

    July 2003 NEC Business Solutions Ltd CALL FORWARDING term When a D Drover is powered off or Out of Zone, a call directed to it is forwarded to a VMS, and a message can be recorded to the VMS and...

  • Page 431

    Xen IPK Features and Specifications Manual PS AUTHORIZATION term The D Drover user can confirm the identity to prevent an unauthorized term Drover from accessing the system. Identity is confirmed between the term system and D Drover by checking the unique key information of the term Drover.

  • Page 432

    July 2003 NEC Business Solutions Ltd If the PHS phone is set with CFA, all calls go immediately to the Personal VM Greeting Message. A maximum of four PS handsets should be programmed with the same Call Arrival Key (CAR). A maximum of four PS handsets within the same Call Area will ring simultaneously when receiving incoming outside calls on CAR keys.

  • Page 433

    Xen IPK Features and Specifications Manual Either a Line Key or Call Appearance Key (CAP key) must be programmed for each PS handset port to enable line seizure and to allow DIT, DID and transferred CO calls to be answered.

  • Page 434

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Station to Class of Service Feature 4-17 + BTT Assignment ¶ + BTM Ringing Line Preference Selection 4-11 424 – M6...

  • Page 435

    Music on Hold FEATURE A locally provided music source or an internal music source can be used to DESCRIPTION supply music to parties on hold, to assure them that they are still connected to the system. CO ports can also be used to provide multiple music sources to different COs in the system.

  • Page 436

    July 2003 NEC Business Solutions Ltd When connecting an external music source to a spare port of a COI( )- U( ) ETU or COID( )-U( ) ETU, a powered line isolation unit with a telecommunications compliance label required provide line voltage into the port.

  • Page 437

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Automated Attendant Delay Announcement 1-4-17 + AU Hold Tone section ¶ + BCS 1-8-09 Music on Hold Pattern Selection ¶...

  • Page 438

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 428 – M7 Music on Hold...

  • Page 439

    Nesting Dial FEATURE Multiline Terminal users may store up to four Speed Dial (System or Station DESCRIPTION Speed Dial) buffer numbers in one Station Speed Dial buffer. All four buffers can then be consecutively dialled by pressing the Redial key and dialling a single Station Speed Dial buffer number.

  • Page 440

    July 2003 NEC Business Solutions Ltd To program Nesting Dial in the Feature Access key: Press Press Press the Feature Access key. Dial (Function) code Dial the Trunk or Trunk Group Access Code (maximum four digits). Press Dial the Speed Dial buffer number to be nested ( 00~II Repeat steps 6 and 7 up to three times if required.

  • Page 441

    Xen IPK Features and Specifications Manual To Use Nesting/Speed Dial from a Multiline Terminal: Key Function Press the desired CO/PBX line key. Press Dial the Speed Dial buffer number ( ) with nested 00~II buffer(s). Use Handsfree Answerback or lift the handset, and talk with the called party.

  • Page 442

    July 2003 NEC Business Solutions Ltd SERVICE Restrictions CONDITIONS A maximum of 24 digits can be programmed into a Speed Dial buffer. A maximum of 22 digits can be programmed into a Feature Access key. A maximum of 16 digits can be programmed into a One-Touch key.

  • Page 443

    Night Call Pickup FEATURE The Night Call Pickup feature functions when the system is in Night Mode DESCRIPTION and an incoming call rings in. When the Night Chime is ringing, station users are able to answer incoming calls by dialling the Night Call Pickup Access Code or by pressing a Feature Access key programmed for Night Call Pickup.

  • Page 444

    July 2003 NEC Business Solutions Ltd General The Night Call Pickup Access Code is valid when any tenant is in the Night Mode and the Night Chime Feature has been assigned for that tenant in System Programming. When several incoming calls are ringing in at the same time, the lowest numbered line is answered first.

  • Page 445

    Night Chime FEATURE The Night Chime feature provides a common audible tone signal with one DESCRIPTION relay contact for control when incoming CO/PBX calls are received in Night Mode. The relay contact closures may also be used for external bells or chimes.

  • Page 446

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number Night Call Pickup Night Transfer GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶...

  • Page 447

    Night Transfer FEATURE Attendant Positions (with or without Attendant Add-On Consoles) can place DESCRIPTION the system in or out of Night Mode. This provides a change in the ring assignment of CO/PBX lines, activates ANA Assignments, Night Call Pickup, Night Chime, Code Restriction Class Assignments, and Automated Attendant messages.

  • Page 448

    July 2003 NEC Business Solutions Ltd To set per tenant: Press Dial Access Code Enter the Tenant number ( 00~DG Press To cancel per tenant: Press Dial Access Code Enter the tenant number ( 00~DG Press SERVICE Data Assignment CONDITIONS The ability to set/reset Night Transfer is allowed or denied in Attendant Class of Service selection.

  • Page 449

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Class of Service (Attendant) Feature Selection 1 1-8-07 1-1, 1-2, +BTS ¶ Station to Class of Service Feature Assignment...

  • Page 450

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 442 – N4 Night Transfer...

  • Page 451

    Off-Hook Ringing FEATURE The Off-Hook Ringing feature alerts a Multiline Terminal user that an DESCRIPTION incoming outside call is ringing to that station while the user is engaged on another call. Off-Hook Ringing is provided through the built-in speaker of the Multiline Terminal and at a lower volume than On-Hook Ringing.

  • Page 452

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number D-14 Do Not Disturb (DND) GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-1-46/47/ Access Code (1-, 2-, 3-Digit) Assignment ¶...

  • Page 453

    Off-Premise Extension FEATURE This feature allows Single Line Telephones (SLTs) located remotely, up to DESCRIPTION 6km away, to access the Xen IPK System with the same ability as an on- site Single Line Telephone. SYSTEM Terminal Type AVAILABILITY Single Line Telephones.

  • Page 454

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page- Page- Shortcut Line Key Line Key ¶ Card Interface Slot Assignment THIS PAGE INTENTIONALLY LEFT BLANK 446 – O2...

  • Page 455

    One-Touch/Feature Access Key FEATURE One-Touch/Feature Access Keys are provided with Multiline Terminals to DESCRIPTION allow a Multiline Terminal user to press a single, flexible Feature Access key or One-Touch key to access many system features, System/Station Speed Dial or Direct Station Selection without going off-hook first. SYSTEM Terminal Type AVAILABILITY...

  • Page 456

    July 2003 NEC Business Solutions Ltd Terminal Type Feature Access Key One-Touch Key DTR/DTU-8D-1A( ) TEL DTR/DTU-16D-1A( ) TEL DTR/DTU-32D-1A( ) TEL 16/8 DTR/DTP-2DT-1A( ) TEL When programming Feature Access or One-Touch keys, the Conf key can be used to backspace and erase an entry.

  • Page 457

    PC Attendant runs on a the PC and communicates with the Xen IPK system through a normal digital station port using the CT(A)-U( ) or CT(U)-U( ) Unit that is installed in the Multiline Terminal.

  • Page 458

    Line Key 1 = CO1, Line Key 2 = CO2, ...), Caller IDs for multiple CO calls coming into the PC Attendant simultaneously may swap on the PC call window indication for those calls. For this reason, NEC does not recommend using caller ID with this product unless the station is set up with CAP keys (Call Appearance Keys).

  • Page 459

    Xen IPK Features and Specifications Manual PC Attendant supports a maximum of 24 lines. However, each additional DSS/BLF programmed beyond the value in the Maximum Number of DSS/BLF Buttons Wizard Auto-Programs column, reduces the maximum number of 24 lines by one. Line refers to CO lines, Secondary Incoming Extension (SIE), Call Arrival Keys (CAR keys), or Call Appearance Keys (CAP Keys).

  • Page 460

    July 2003 NEC Business Solutions Ltd Message Pad with E-Mail Option Click the TAKE MSG button and a message pad pops up with the name or number of the caller and date and time already filled in. Enter the message and either print it or e-mail it to the intended recipient.

  • Page 461

    Required Components MIFM-U( ) ETU Pentium PC with Windows 95 or higher to run MAT PC programming OPERATING Refer to the Xen IPK System Programming Manual for PC PROCEDURES programming instructions. SERVICE The MIFM-U( ) ETU provides the RS-232C connector for connection...

  • Page 462

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ MIF (SMDR) Assignment 7-3-02 ¶ MIF (LCR) Assignment 7-3-01 ¶...

  • Page 463

    Off: Some or all trunks belonging to the pooled group are idle. When an idle Pooled line key is pressed, an idle trunk belonging to that pooled group is automatically selected. If the Xen IPK system is designated as KF registration, this feature is not available.

  • Page 464

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk-to-Trunk Group Assignment 3-03 +BCT ¶ Line Key Selection for Telephone Mode 4-12 +BTM ¶...

  • Page 465

    Power Failure Transfer FEATURE The Power Failure Transfer feature ensures that a customer has access to DESCRIPTION the Central Office network during a power outage. The CO/PBX tip and ring are automatically transferred to the tip and ring of a preselected Single Line Telephone.

  • Page 466

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment 458 – P4 Power Failure Transfer...

  • Page 467

    Preset Dialling FEATURE The Preset Dialling feature enables a Multiline Terminal user to originate an DESCRIPTION outgoing call by predialling digits on the keypad. After dialling the number, the user can go off-hook, press the Speaker key, or press a line key to make the call.

  • Page 468

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Class of Service (Station) Feature Selection 2 1-8-08 +BTS ¶ Caller ID Preset Dial Outgoing CO Selection 4-44 When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 469: Prime Line Assignment

    Prime Line Assignment FEATURE Prime Line Assignment allows a station user to go off-hook and originate an DESCRIPTION outside call from the trunk assigned as the Prime Line without pressing the line key. This feature allows access to a trunk, Trunk group, or Route Advance Block.

  • Page 470

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Prime Line can be assigned to a Trunk or a Pooled Line (Trunk Group or Route Advance Block) in system programming. There are two ways to achieve this, with MB 4-23 or MB 4-05. Refer programming manual for details.

  • Page 471: Privacy On All Calls

    Privacy on All Calls FEATURE The system provides complete Privacy on All Calls. A station user cannot DESCRIPTION enter another conversation unless allowed via Barge-In or Add-On Conference. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None. OPERATING Not applicable. PROCEDURES SERVICE Data Assignment...

  • Page 472

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Class of Service (Station) Feature Selection 2 1-8-08 1-4, 1-5 +BTS When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 473: Privacy Release

    Privacy Release FEATURE Privacy Release allows the multiline terminal user to release the privacy on DESCRIPTION an outside line by pressing a privacy release key programmed on the station. Another user can then press the same CO/PBX or CAP key to join the conversation in progress.

  • Page 474

    July 2003 NEC Business Solutions Ltd To activate Privacy Release from a Multiline Terminal with a CO/PBX call in progress: Lift the handset or press Press the CO/PBX Line key or CAP key that released privacy. To Enter a Conversation using the Privacy Release from a Multiline Terminal: Press the flashing line key or dial trunk access code for the trunk.

  • Page 475

    Xen IPK Features and Specifications Manual Privacy Release is not allowed if a conference is in progress. To join a CO/PBX call using Privacy Release the originating CO/PBX key or CAP key must be assigned to that station. When only one station has entered via Privacy Release and feature deactivated, then the feature cannot be activated again until the joined station disconnects from conference.

  • Page 476

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk to Tenant Assignment 2-01 ¶ Line Key Selection 2-05 ¶ Telephone to Tenant Assignment...

  • Page 477

    Private Lines FEATURE The Private Lines feature allows two outside lines to be programmed as DESCRIPTION private lines. Only a Multiline Terminal that has been programmed for the Private Lines feature can have access to these private lines. The LED status indication for the Private Lines does not appear on any other Multiline Terminal.

  • Page 478

    July 2003 NEC Business Solutions Ltd Tie lines can be assigned as Private Lines. Private Lines cannot follow Call Forward assignments unless the destination telephones use the same Private Lines. RELATED Feature FEATURES LIST Feature Name Number Barge-In GUIDE TO...

  • Page 479

    Terminal Type AVAILABILITY Multiline Terminals (with LCD). Required Components ESIB(8)-U( ) or ESIE(8)-U( )ETU OPERATING Refer to the Xen IPK System Programming Manual for additional PROCEDURES information. SERVICE The first two Multiline Terminal ports are programming positions CONDITIONS (default: Stations 100 and 101).

  • Page 480

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 472 – P10 Programming from Multiline Terminal...

  • Page 481

    Push Button Dial - DTMF or DP P-11 FEATURE The Push Button Dial - DTMF or DP feature is provided on all Single Line DESCRIPTION Telephones and outside lines. Tie Lines are assigned per trunk to generate either Dual-Tone Multifrequency (DTMF) or Dial Pulse (DP) dialling signals. SYSTEM Terminal Type AVAILABILITY...

  • Page 482

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 474 – P11 Push Button Dial - DTMF or DP...

  • Page 483

    Quick Transfer to Voice Mail FEATURE A station user trying to transfer a call can force the call to be transferred to DESCRIPTION the called party voice mail box. The transfer can be made after the transferred call recalls or while performing a screened transfer to the internal station.

  • Page 484

    July 2003 NEC Business Solutions Ltd To quickly transfer a call to voice mail during an intercom call Make the intercom call. Dial the Quick Transfer Access Code (default: Leave a voice mail message. Hang up. SERVICE Data Assignment CONDITIONS A Voice Mail Master Number must be assigned in Memory Block 1-8-26 in System Programming.

  • Page 485

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Intercom Feature Access Code Assignment 1-2-24 ¶ Voice Mail Quick Transfer Master Hunt 1-8-26 Number When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 486

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 478 – Q1 Quick Transfer to Voice Mail...

  • Page 487

    Recall Key FEATURE The Recall key feature either generates a hookflash to access features DESCRIPTION provided by the outside exchange or abandons a call while retaining the CO/PBX line for another call. Each Multiline Terminal is equipped with a Recall key. The function of this key is set in System Programming. SYSTEM Terminal Type AVAILABILITY...

  • Page 488

    July 2003 NEC Business Solutions Ltd If you press the Recall key at an LCR station during a conversation with an outside party and the trunk is assigned as a CO Trunk (using Trunk Type Assignment Memory Block 3-91), the following occurs: The current call is dropped.

  • Page 489

    Xen IPK Features and Specifications Manual RELATED Feature FEATURES LIST Feature Name Number C-17 Class of Service D-18 Drop Key GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Hookflash Time Selection...

  • Page 490

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 482 – R1 Recall Key...

  • Page 491

    Recall With Station Identification FEATURE When the call is not answered in a specified time, it recalls with Station DESCRIPTION Identification. During the recall, the Multiline Terminal display shows the station number that is recalling and the station that did not answer. This feature applies to transferred, held, or camped-on calls.

  • Page 492: C-13 Call Park - System

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURES LIST Feature Name Number C-13 Call Park - System I-Hold Indication GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Hold Recall Time Selection (Non Exclusive Hold) 1-1-03 ¶...

  • Page 493: Redial Key

    Redial Key FEATURE Users can press the Redial key and dial the Speed Dial buffer number to DESCRIPTION access System and Station Speed Dial. Users can also press the Redial key and # to redial the last outside number dialled. SYSTEM Terminal type AVAILABILITY...

  • Page 494

    July 2003 NEC Business Solutions Ltd Multifunction (Dial Access) Press Dial the Speed Dial buffer number ( 00~II SERVICE General CONDITIONS The last outside line number (24 digits maximum) that is dialled is automatically redialled. The Redial key feature can be assigned to a Feature Access or One-Touch key.

  • Page 495: Remote Programming

    PC with MAT PC Programming and modem installed at the remote location. MIFM-U( ) ETU MIF-Modem Unit mounted on the MIFM-U( ) ETU or an external modem connected to the MIFM-U( ) ETU through COM1. OPERATING Refer to PC Programming Section of the Xen IPK System PROCEDURES Programming Manual. SERVICE General...

  • Page 496

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ Modem Number for Remote Programming 1-8-38 +CSS Assignment ¶ DIT Assignment...

  • Page 497: Resident System Program

    Resident System Program FEATURE When power is supplied to the system, the hardware configuration is DESCRIPTION scanned and Resident System Program default values are assigned. This enables immediate operation, even before the system is programmed to accommodate the individual site requirements. SYSTEM Terminal Type AVAILABILITY...

  • Page 498

    July 2003 NEC Business Solutions Ltd Default Attendant Add-On Console key assignments are: DSS Keys Assignment 01~48 Stations 100~147 (if installed) Night Mode Change Internal Paging Zone A Internal Paging Zone B Internal Paging Zone C All Internal Zone Paging...

  • Page 499: C-19 Code Restriction

    Restriction (Outgoing) FEATURE The Restriction (Outgoing) feature denies station users the ability to DESCRIPTION originate outside calls per station/per trunk. At stations where Outgoing Restriction is assigned, users can continue to answer incoming calls, place and receive internal calls, and pick up held lines on a specified trunk. The number of digits dialled on outgoing calls may also be restricted per station.

  • Page 500

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Outgoing Restriction 4-19 +BTT When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 501

    Ringing Line Preference FEATURE The Ringing Line Preference feature allows station users to answer any DESCRIPTION outside line that is ringing in on their station by going off-hook without having to press the Answer key or the Flexible Line key associated with the ringing line.

  • Page 502

    July 2003 NEC Business Solutions Ltd When the user sets Ringing Line Preference, the Answer key lights solid red at their station. Ringing Line Preference has priority over Prime Line and Hot Line Assignment. The CO line that begins ringing first is answered first.

  • Page 503: Ring Tone Variation

    Ring Tone Variation FEATURE Ring Tone Variation provides three different tone pitches that can be DESCRIPTION assigned per telephone or per CO/PBX. With this feature, the user can verify priority CO/PBX calls or identify particular ringing stations in an area. SYSTEM Terminal type AVAILABILITY...

  • Page 504

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Distinctive Ringing by Telephone or CO 1-1-28 +BTS Selection ¶ CO/PBX Ringing Variation Selection 3-07 +BCT ¶...

  • Page 505

    Route Advance Block FEATURE The Route Advance Block feature allows up to 32 tables to be assigned. DESCRIPTION Each table may contain four Trunk group priority levels from lowest cost to most expensive. A station user may have a Route Advance key programmed on their telephone or may access this feature using a Trunk Access Code.

  • Page 506

    July 2003 NEC Business Solutions Ltd Restrictions The system must be assigned as MF registration. General Outgoing Restriction and Code Restriction rules apply to stations dialling out via Route Advance Blocks. The line key assigned for a Route Advance Block does not light when all trunks and Trunk groups assigned to the Route Advance Block are busy.

  • Page 507: Save And Repeat

    Save and Repeat FEATURE The Save and Repeat feature allows a Multiline Terminal user to save the DESCRIPTION last outside number dialled in system memory for later use. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None. OPERATING To use this feature with an outgoing CO/PBX call in progress: PROCEDURES Press Dial...

  • Page 508

    July 2003 NEC Business Solutions Ltd A new number can be saved over the last Save and Repeat Number. The Save and Repeat and the Store and Repeat features cannot be simultaneously used from a Multiline Terminal. The same memory area is shared by both features.

  • Page 509: Scrolling Directories

    Scrolling Directories FEATURE The Scrolling Directories feature functions like a telephone directory. It term DESCRIPTION provides the user of a D Series i Multiline Terminal with Softkeys a list of system and/or station speed dialling numbers. Using the softkeys, the user can select a speed dial number and then dial the number by pressing the Speaker key or by lifting the handset.

  • Page 510

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Use Memory Block 1-1-18 (System Speed Dial Restriction by Tenant) to specify whether or not System Speed dial is restricted for tenants. (Default: 00, unrestricted). Use Memory Block 1-1-33 (Speed Dial Number/Name Display...

  • Page 511

    For the first letter of the name, the user can use the dial pad key with that letter on it. For example to search for NEC, the user dials 66 (i.e., 6 has three letters, M, N and O).

  • Page 512

    July 2003 NEC Business Solutions Ltd Scrolling mode is cancelled when one of the following keys are pressed: Hold, Transfer, Answer, Redial, One-Touch, Feature Access. Key operation is ignored when Conf or Recall is pressed during scrolling. A maximum 12 characters are displayed in the Multiline Terminal LCD if the system is programmed for 1000 System Speed Dial numbers.

  • Page 513

    Secondary Incoming Extension FEATURE Secondary Incoming Extensions can be assigned on Flexible Line keys. DESCRIPTION The status of the Secondary Incoming Extension appears on the LED of the Secondary Incoming Extension that is assigned. An incoming internal, ringing Tie/DID, DIT/ANA, CO Transfer Ring, or call forwarded call can be picked up from a Secondary Incoming Extension.

  • Page 514

    July 2003 NEC Business Solutions Ltd Calls cannot be originated from a Secondary Incoming Extension. Off-Hook Ringing is provided with calls ringing into Secondary Incoming Extensions. Secondary Incoming Extensions cannot be set for Call Forward. Internal and outside line calls answered from a Secondary Incoming Extension become the answering station user call.

  • Page 515

    SERVICE Data Assignment CONDITIONS Each of the 64 available trunks for Xen IPK Expanded or the 16 available trunks for the Xen IPK Basic can be assigned a name or telephone number. The assigned name/number cannot be more than 13 character digits (including spaces and dashes).

  • Page 516

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk Name/Number Assignment 3-00 +BCT When the system is at default this Memory Block must be programmed for the feature to be used.

  • Page 517

    Simplified Call Distribution FEATURE Simplified Call Distribution is a hunting method that distributes calls evenly DESCRIPTION to all members of a hunt group. It is very similar to UCD but does not require members to control call processing status by logging off. Hunting is instituted when a DIT, DID, TIE or VRS(4)-U( ) ETU call is terminated at an SCD group pilot number.

  • Page 518

    July 2003 NEC Business Solutions Ltd If an SCD call is unanswered the Xen IPK system uses the Call Forward - No Answer timer to send the call to the next available SCD station. This forward on no answer is a single event and does not repeat itself for the duration of that SCD call.

  • Page 519: Single Line Telephone

    Single Line Telephone Access FEATURE The Xen IPK system provides for the connection of a maximum of 118 DESCRIPTION Single Line Telephones (SLTs). Single Line Telephone users can make CO/ PBX calls, internal calls, and paging calls. SYSTEM Terminal Type AVAILABILITY Single Line Telephones.

  • Page 520

    July 2003 NEC Business Solutions Ltd To transfer an outside call or internal call with a call in progress: Press the hookswitch momentarily, and receive internal dial tone. Dial the station number where call is to be transferred. Hang up.

  • Page 521

    Xen IPK Features and Specifications Manual After the PBR is released, DTMF tones from a Single Line Telephone are not detected by the system but are sent directly to the CO/PBX line. If Data Line Security is assigned for a Single Line Telephone, override tones are denied to this station.

  • Page 522

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Bounce Protect Time Selection 1-3-01 +BTI ¶ Station Name Assignment 4-18 +BTT ¶ Telephone to Tenant Assignment 4-09 +BTT ¶...

  • Page 523: Slt Adapter

    ESIE(8)-U( ) ETU to support a Single Line Telephone. A Single Line Telephone can be connected to the ESI port using the SLT Adapter and 2- wire cable. Seven SLT(1)-U( ) ADP Single Line Telephone Adapters can be installed in the Xen IPK system. SYSTEM Terminal Type AVAILABILITY Single Line Telephones.

  • Page 524

    July 2003 NEC Business Solutions Ltd To transfer an outside call or internal call with a call in progress: Press the hookswitch momentarily, and receive second dial tone. Dial the station number where call is to be transferred. Hang up.

  • Page 525

    SLT Timed Alarm FEATURE A Timed Alarm (reminder) may be set at any Single Line Telephone. At DESCRIPTION programmed intervals, the system automatically calls the SLT station user to remind the user of a scheduled time. SYSTEM Terminal Type AVAILABILITY All terminals.

  • Page 526

    July 2003 NEC Business Solutions Ltd To cancel Timed Alarm for a Single Line Telephone from a Multiline Terminal (Attendant Position only): Lift the handset or press , and receive internal dial tone. Dial the Timed Alarm set/cancel to Single Line Telephone Access Code ______ (not assigned at default).

  • Page 527

    Softkeys term FEATURE The Xen IPK system provides softkeys on all D Series i display (DTR) DESCRIPTION and DTU-Type Multiline Terminals. Currently Speed Dial Scrolling Directories, Account Code - Forced/Verified and XenMail Digital Voice Mail systems make extensive use of these keys to guide a station user effortlessly through difficult to use feature operations.

  • Page 528

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 520 – S9 Softkeys...

  • Page 529

    Speed Dial – Station S-10 FEATURE When 100-memory allocation is specified, each station in the system can be DESCRIPTION assigned 20 Station Speed Dial buffers. Each Station Speed Dial buffer may contain 24 digits or four other buffer numbers (Nesting Dial) and the called party name.

  • Page 530

    July 2003 NEC Business Solutions Ltd To program a Feature Access key for Station Speed Dial from a Multiline Terminal: Press Press Press the Feature Access key. Dial Dial the Trunk or Trunk Group Access Code (maximum four digits). Dial the desired telephone number.

  • Page 531

    Trunk and Trunk Group Access Code do not count as digits. A pause and hookflash can be programmed into a Single Line Telephone Station Speed Dial buffer, but only when using the Xen IPK System Programming Technician Software. Pauses should not be stored in systems with the Least Cost Routing (LCR) feature.

  • Page 532: C-23 Consecutive Speed Dial

    July 2003 NEC Business Solutions Ltd Multiline Terminals with an LCD display can verify Station Speed Dial buffer contents by pressing the Conference key, then the Redial key, and then dialling the Station Speed Dial buffer (80~99). Multiline Terminals with an LCD display can verify Station Speed Dial...

  • Page 533

    Speed Dial Stored Characters S-11 FEATURE Each Multiline Terminal in the system may be assigned 20 Station Speed DESCRIPTION Dial buffers. Depending on System Programming, if 1000 additional System Speed Dial numbers are assigned, the stations do not have Station Speed Dial.

  • Page 534

    July 2003 NEC Business Solutions Ltd Dial the desired telephone number. Press , and enter a name using the dial pad character codes. Press To program a System Speed Dial buffer with stored characters (Attendant Position only): Press Press Dial the System Speed Dial buffer number to be programmed Dial the Trunk or Trunk Group Access Code (maximum four digits).

  • Page 535

    Xen IPK Features and Specifications Manual SERVICE Data Assignment CONDITIONS The 80 or 1000 Speed Dial Mode is Assigned in System Programming. In System Programming, the name can be assigned to be displayed first, followed by the number dialled, or the number dialled followed by the name (default: number dialled first, then the name).

  • Page 536

    July 2003 NEC Business Solutions Ltd Table 2-1 Dial Pad Character Assignment Key Press Button 10th 11th 12th 13th 14th ¥ ‘ ä â Back to 1 Back to A Back to D Back to G Back to J Back to M...

  • Page 537

    Speed Dial – System S-12 FEATURE Attendant Positions can be used to program up to 1000 System Speed Dial DESCRIPTION memories or 80 System Speed Dial memories that provide shared access by all stations. System Speed Dial memories may be set to override or not override code restriction assignments in groups of 10 or 100.

  • Page 538

    July 2003 NEC Business Solutions Ltd To use a Feature Access or One-Touch key programmed for System Speed Dial from a Multiline Terminal: Press the desired Feature Access or One-Touch key. To use a System Speed Dial buffer from a Single Line Telephone: Lift the handset, and receive internal dial tone.

  • Page 539

    Xen IPK Features and Specifications Manual A pause, hookflash, , and # may be programmed into a System Speed Dial buffer. Each item is counted as a digit, except the Trunk and Trunk Group Access Code. The built-in battery backup on the CPUI( )-U( ) ETU retains System Speed Dial memories if power fails.

  • Page 540

    July 2003 NEC Business Solutions Ltd 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Class of Service (Attendant) Feature Selection 1 1-8-07 +BTS ¶ Station to Class of Service Feature Assignment 4-17 +BTT ¶...

  • Page 541

    Station Camp-On S-13 FEATURE The Station Camp-On feature allows a call to be transferred to a busy DESCRIPTION station. When the station receiving the camp-on tone becomes idle, the call rings and can be answered. After a programmed time interval, unanswered camp-on calls recall to the station that initiated the camp-on.

  • Page 542

    July 2003 NEC Business Solutions Ltd To originate a Station Camp-On from a Single Line Telephone with a call in progress: Press the hookswitch momentarily, and receive second dial tone. Dial the station number to where call is to be transferred.

  • Page 543

    Station Hunting S-14 FEATURE The Station Hunting feature distributes internal and outside calls to multiple DESCRIPTION stations in a Station Hunt group. When a station number programmed as a Station Hunting master number is dialled, and this number is busy, the call is forwarded to another station in that hunt group.

  • Page 544

    NEC Business Solutions Ltd General A maximum of 120 stations in the Xen IPK Expanded system or 32 in the Xen IPK Basic system, can be assigned to a hunt group. The station master number is an actual station. If this station is busy, the call is forwarded to the next programmed answering station.

  • Page 545

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Intercom Master Hunt Number Selection 4-14 +BTT ¶ Intercom Master Hunt Number Forward 4-15 +BTT Assignment ¶...

  • Page 546

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 538 – S14 Station Hunting...

  • Page 547: Station Message Detail

    Station Message Detail Recording (SMDR) S-15 FEATURE An optional MIFM-U( ) ETU provides detailed outside call records of DESCRIPTION system telephone usage. This supports cost control by identifying telephone users, trunk usage, and digits dialled. SMDR enables connection of call accounting equipment to audit local and long distance telephone bills.

  • Page 548

    July 2003 NEC Business Solutions Ltd General If the printer or other I/O devices fail to operate, approximately 100 call records are saved in the MIFM-U( ) ETU buffer. When the buffer becomes full, the first call record is lost and the last call record is stored.

  • Page 549

    Xen IPK Features and Specifications Manual DISA (Both incoming and outgoing are printed). Format shown is printed if incoming caller hangs up first. Format is reversed if called party hangs up first. 07/03/98 09:00 05-12 999234 00:15:32 D100 07/03/98 09:00...

  • Page 550

    July 2003 NEC Business Solutions Ltd FTransferred Station Number 22-digit Station Number in System Programming 33-digit Station Number in System Programming 44-digit Station Number in System Programming Call Duration 00 = hour 15 = minutes 32 = seconds Number Dialled...

  • Page 551

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ SMDR Incoming/Outgoing Print Selection 1-5-26 ¶ SMDR Valid Call Time Assignment 1-5-25 ¶ SMDR Print Format 1-5-02 ¶ COM Port Baud Rate Setting Assignment...

  • Page 552

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 544 – S15 Station Message Detail Recording (SMDR)

  • Page 553

    Station Name/Number Display S-16 FEATURE This feature allows a Multiline Telephone to display on its LCD its name DESCRIPTION and/or station number. These are displayed while the telephone is idle. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals with an LCD. Required Components None.

  • Page 554

    July 2003 NEC Business Solutions Ltd The station number and/or name is positioned to the left side of the LCD. When both number and name are to be displayed, space(s) are provided between the number and name. Examples of these are...

  • Page 555: Station Outgoing Lockout

    Station Outgoing Lockout S-17 FEATURE This feature allows a station user to temporarily restrict outgoing calls by DESCRIPTION assigning a personal code (password). SYSTEM Terminal Type AVAILABILITY All terminals. Required Components None. OPERATING To set: PROCEDURES Go off-hook; receive internal dial tone. Dial Password set Access Code.

  • Page 556

    July 2003 NEC Business Solutions Ltd To change the Password Code Go off-hook; receive internal dial tone. Dial Password change Access Code. (Not set at default). Dial current Password Code. Enter new Password Code. Hang up. SERVICE Data Assignment CONDITIONS Telephone Password can be allowed or disallowed by Station Class of Service.

  • Page 557

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Class of Service (Attendant) Feature Selection 1 1-8-07 +BTS ¶ Class of Service (Station) Feature Selection 2...

  • Page 558

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 550 – S17 Station Outgoing Lockout...

  • Page 559

    Station Relocation S-18 FEATURE The Station Relocation feature enables a station to be moved from one DESCRIPTION location to another without reprogramming the station data. The station set of features and extension numbers is the same after it has been moved to the new location.

  • Page 560

    July 2003 NEC Business Solutions Ltd Restrictions This feature can be used to relocate terminals among the following combinations: Multiline ..........Multiline Single Line Telephone ......Single Line Telephone Single Line Telephone Adapter ..Single Line Telephone Adapter This feature cannot be used with the following combinations: Multiline ..........Single Line Telephone...

  • Page 561

    Xen IPK Features and Specifications Manual This feature cannot be used to relocate DSS Consoles because consoles are not assigned station numbers. If Station Relocation is performed for a station that has an associated DSS Console, the station is relocated but not the DSS Console.

  • Page 562

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 554 – S18 Station Relocation...

  • Page 563

    Station Transfer S-19 FEATURE The Station Transfer feature allows any station user in the system to DESCRIPTION transfer any call to any other station. Outside calls can be transferred to Multiline Terminals without the direct line appearance. To initiate Call Transfer, press the Transfer key on a Multiline Terminal or use the hookswitch on a Single Line Telephone.

  • Page 564

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS This feature can be disallowed in System Programming system-wide (default: transfer is allowed). A recall timer for a transferred call can be programmed in System Programming. Any station with an Attendant Add-On Console assigned to it recalls using the Attendant Add-On Console Transfer/ Camp-On Recall Timer.

  • Page 565

    Step Call S-20 FEATURE If a caller receives a call waiting tone during an internal call, the caller can DESCRIPTION access the next higher station number in the same 10s group (e.g., 10~19, 20~29, or 110~119, 220~229) by dialling 2 (default). SYSTEM Terminal Type AVAILABILITY...

  • Page 566

    July 2003 NEC Business Solutions Ltd If Station 109 is call forwarded to Station 121, and Station 121 is busy, and a call is made to Station 109 which forwards to Station 121, a call waiting tone is received. If Step Call is used, the call skips to Station 122, if available.

  • Page 567: Store And Repeat

    Store and Repeat S-21 FEATURE The Store and Repeat feature allows a Multiline Terminal user to store any DESCRIPTION telephone number in memory (while talking on a CO/PBX line) for later use. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 568

    July 2003 NEC Business Solutions Ltd General The Store and Repeat and the Save and Repeat features cannot be used simultaneously from a Multiline Terminal. The same memory area is shared by both features. The stored number is retained in memory by the memory backup battery.

  • Page 569: Stored Hookflash

    Stored Hookflash S-22 FEATURE The Stored Hookflash feature allows any Multiline Terminal user to store a DESCRIPTION hookflash in a Speed Dial buffer to allow one-step access to certain Centrex or PBX features. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 570

    July 2003 NEC Business Solutions Ltd To program a Hookflash on a One-Touch key programmed for Speed Dial: Press Press Press the One-Touch key. Dial Dial the Trunk or Trunk Group Access Code (maximum four digits). Press to enter a hookflash.

  • Page 571

    Xen IPK Features and Specifications Manual SERVICE General CONDITIONS This feature is available to all Multiline Terminals. Stored Hookflash is effective on Loop Start trunks when the system is installed behind a PBX or Centrex system. A hookflash can be stored in System and Station Speed Dial buffers.

  • Page 572

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 564 – S22 Stored Hookflash...

  • Page 573: Synchronous Ringing

    Synchronous Ringing S-23 FEATURE The Synchronous Ringing feature synchronises CO/PBX incoming ringing DESCRIPTION with the incoming ringing pattern from a Central Office. SYSTEM Terminal Type AVAILABILITY All terminals except Single Line Telephones connected to AP(R)-R( ) Unit. Required Components None. OPERATING Not applicable.

  • Page 574

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 566 – S23 Synchronous Ringing...

  • Page 575

    System Data Up/Down Load S-24 FEATURE The System Data Up/Down Load feature, included with the NEC DESCRIPTION Maintenance Access Terminal (MAT) Software, transfers Station Speed Dial data, System Speed Dial data, and all System Data from/to a Pentium compatible PC. System Data Up/Down Load can be performed from a local or remote location.

  • Page 576

    July 2003 NEC Business Solutions Ltd SERVICE This feature allows System Data to be programmed from a PC CONDITIONS connected to the system. Items that can be transferred: 1. Complete System Data 2. Partial System Data All System Data Blocks...

  • Page 577

    Tandem Switching of 4-Wire E&M Tie Lines FEATURE The Tandem Switching of 4-wire E&M Tie Lines feature allows connecting DESCRIPTION E&M Tie Lines to other trunks through the system without help or supervision from an internal station to allow distant-end system users to remotely access trunks.

  • Page 578

    General The Xen IPK Expanded system can handle a maximum of 32 simultaneous tandem calls. The Xen IPK Basic system can handle a maximum of 8 simultaneous tandem calls. After a tandem connection is completed, the trunks disconnect (restore to idle) when either party hangs up and a disconnect signal is received by the corresponding trunk or the Automatic Disconnect Timer (default: 60 minutes) elapses.

  • Page 579

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Card Interface Slot Assignment ¶ Tie Line Networking Tandem Connection 5-01 +ALN Assignment ¶ Trunk Internal Transmit Pad Selection...

  • Page 580

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 572 – T1 Tandem Switching of 4-Wire E&M Tie Lines...

  • Page 581: D-2 Delay Announcement

    Tenant Service FEATURE DESCRIPTION Tenant Service subdivides the system into a maximum of 48 Tenants that have outside line access. SYSTEM Terminal Type AVAILABILITY Not applicable. Required Components None. OPERATING Not applicable. PROCEDURES SERVICE General CONDITIONS Multiple tenants can share outgoing lines. Outgoing calls and Add-On Conferences may be accessed between tenants.

  • Page 582

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Trunk to Tenant Assignment 2-01 ¶ Telephone to Tenant Assignment 4-09 +BTT ¶ Line Key Selection 2-05 ¶...

  • Page 583

    Three-Minute Reminder FEATURE This feature provides a reminder tone that is heard every three minutes by DESCRIPTION the Multiline Terminal user who originated or answered an outside call. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None. OPERATING Not applicable: PROCEDURES SERVICE General...

  • Page 584

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 576 – T3 Three-Minute Reminder...

  • Page 585: Tone Override

    Tone Override FEATURE Multiline Terminal users calling a busy station and receiving a call waiting DESCRIPTION tone can generate a Tone Override that is heard by the originator and busy station. Multiline Terminal users may answer the Override by placing the existing call on hold.

  • Page 586

    July 2003 NEC Business Solutions Ltd Restrictions Tone Override can be accomplished only after receiving a call waiting tone. An attempt to Tone Override a Multiline Terminal may be denied for the following reasons: The Multiline Terminal is set in the Do Not Disturb (DND) mode.

  • Page 587

    Trunk Queuing FEATURE The Trunk Queuing feature allows a station user to increase call processing DESCRIPTION efficiency. When all outside lines or a selected line are busy, telephone users can queue onto the busy line. When a line becomes available, the system provides an internal incoming ring to the queuing station.

  • Page 588

    July 2003 NEC Business Solutions Ltd To use this feature from a Single Line Telephone when all outside lines are busy: Dial the Access Code for outside line. Receive busy tone. Dial the Trunk Queuing Access Code (default: Restore the handset.

  • Page 589

    Xen IPK Features and Specifications Manual If the queued outside line is not seized within the time specified in System Programming, the queuing is released (default: 10 seconds.) If a station that has set Trunk Queuing sets another queue, the original Trunk Queue is cancelled.

  • Page 590

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 582 – T5 Trunk Queuing...

  • Page 591

    Trunk-to-Trunk Transfer FEATURE The Trunk-to-Trunk Transfer feature allows any station user to establish DESCRIPTION Trunk-to-Trunk Transfers between two CO/PBX (disconnect signal must be provided), ISDN, DID, and/or E&M Tie line calls. SYSTEM Terminal Type AVAILABILITY All Multiline Terminals. Required Components None.

  • Page 592

    July 2003 NEC Business Solutions Ltd If a Trunk-to-Trunk Transfer is established using Call Appearance keys, they stay lit until the trunks are released. When the system is operating in ID mode (Memory Block 1-5-23 = ID), to ensure Trunk to Trunk transfer calls indicate correctly in the SMDR records, you must apply one of the following: 1.

  • Page 593

    LED. Each of the Function keys (Feature, Conf, Redial, Speaker, and Answer) located on every Multiline Terminal has a red LED. Refer to the Xen IPK System Hardware Manual for more information. Features and Specifications Manual T7 – 585...

  • Page 594

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 586 – T7 Two-Colour LEDs...

  • Page 595: Uniform Call Distribution

    Uniform Call Distribution (UCD) FEATURE The Uniform Call Distribution (UCD) feature permits incoming DIT/ANA, DESCRIPTION DID/Tie, and CO ring transferred calls to terminate in a prearranged hunt group. Incoming calls are distributed based on longest idle time among all members of the UCD group. When an incoming DIT/ANA, DID call to a UCD group encounters all UCD stations busy or no-answer, the call is queued and the caller receives a Delay Announcement after a predetermined time interval.

  • Page 596

    Pilot Numbers are programmed in the System Data according to the numbering plan in effect for the system. Pilot Numbers do not correspond to any line appearances, either physical or virtual, in the Xen IPK system. No hardware equipment is required to assign a Pilot number. A UCD Group Pilot number does not function if programmed in a Station Hunting group.

  • Page 597

    SERVICE General CONDITIONS The Xen IPK system must have an MIFA-U( ) ETU installed to provide the UCD feature. (Note: The KMA ( )UA Unit must not be fitted). The following maximum assignments for programming UCD groups and Agents are: Up to 32 Agents can be programmed per system.

  • Page 598

    July 2003 NEC Business Solutions Ltd When the overflow destination station is set for Call Forward to a UCD group, overflow does not occur. No alert tone is provided if all Agents in the UCD group are busy. UCD and ACD cannot be provided on the same system.

  • Page 599

    Xen IPK Features and Specifications Manual 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ ACD/UCD Group Overflow Destination 1-12-01 Assignment ¶ ACD/UCD Group Overflow Time Selection 1-12-02 ¶ DIT Assignment 3-42 +BCT ¶...

  • Page 600

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 592 – U1 Uniform Call Distribution (UCD)

  • Page 601

    Uniform Numbering Network FEATURE This feature allows multiple or compatible systems to be connected in a DESCRIPTION network via Tie lines. Station users can access any station by dialling a system number and a station number (open numbering) or by dialling the station number only (closed numbering).

  • Page 602

    Data Assignment CONDITIONS When a system other than the Xen IPK is being networked with a Xen IPK system and the numbering plans cannot be changed on the existing system, Tie lines in the Xen IPK system can be programmed to delete and add digits to meet the existing numbering scheme.

  • Page 603

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 1-1-46/47/ Access Code (1-, 2-, or 3-Digit) Assignment 401 ~ 416 ¶ Station Number Assignment 4-10 ¶...

  • Page 604

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 596 – U2 Uniform Numbering Network...

  • Page 605: Universal Slots

    Universal Slots FEATURE The Xen IPK system, B64-U( ) KSU, has eight universal slots and up to DESCRIPTION three cabinets can be installed. The system uses the same KSU for the basic and expansion cabinets to support up to 24 Universal Slots.

  • Page 606

    July 2003 NEC Business Solutions Ltd An ESIB(8)-U( ) ETU with an ESIE(8)-U( ) ETU installed supports 16 Electronic Station Interface ports. This combination can be installed in any Interface Slot (1~8) of any Cabinet (1~3) without requiring adjacent slots to be vacant.

  • Page 607

    When 2-port Station Interface ETUs are installed, the system uses 4 ports from its maximum port NOTE 2: capacity. Only one FMS or VMS system can be installed in one Xen IPK system. NOTE 3: NOTE 4: In Memory Block 7-2 (Telephone Type Assignment), a maximum of 32 Digital Voice Mail ports are available.

  • Page 608

    With the Basic Port Package, a maximum of four PRT(1)-U( ) ETUs can be installed. When four PRT NOTE 3: ETUs are installed, up to four trunks each can be assigned. With the Xen IPK Expanded Port Package, a maximum of 14 of the following 4-port trunk-type NOTE 4: interface ETUs can be installed: IPT(4)-U( ) ETU [installed as a COI/COID(4)-U( ) ETU] 600 –...

  • Page 609

    MIFA-U( ) ETU in the ISA slot and the MIFM-U( ) ETU in slot S1 or slot S2 of the first B64-U( ) KSU. Refer to the Xen IPK System Hardware Manual for more information. Restrictions KSU Power-Based ETU Quantity Limitations...

  • Page 610: D-7 Digital Voice Mail

    July 2003 NEC Business Solutions Ltd RELATED Feature FEATURE LIST Feature Name Number Call Arrival Keys (CAR) Digital Voice Mail Direct Inward Dialling (DID) D-16 Door/Monitor Telephone E&M Tie Lines (4-Wire) A-21 Automatic Call Distribution (ACD Plus) External Zone Paging (Meet-Me)

  • Page 611

    Unsupervised Conference FEATURE The Unsupervised Conference feature allows a Multiline Terminal user to DESCRIPTION exit an established conference call and leave the remaining parties to continue talking. This same user can then reenter the conference anytime. SYSTEM Terminal Type AVAILABILITY All multiline terminals.

  • Page 612

    July 2003 NEC Business Solutions Ltd General A maximum of six conference calls (Add-On and Unsupervised) may be in progress at the same time. Other stations cannot enter an Unsupervised Conference. Other stations cannot be interrupted (Barge-In) while on an Unsupervised Conference call.

  • Page 613: User Programming Ability

    Station users can perform programming functions at their station. Two DESCRIPTION features programmable from a station are Station Speed Dial and Ringing Line Preference. With NEC Client Administration Terminal (CAT) End-User Software, many additional features can be programmed by the user. SYSTEM...

  • Page 614

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 606 – U5 User Programming Ability...

  • Page 615: Voice Mail Integration

    If the Voice Mail system has the ability, a message can be sent to the station indicating a Voice Mail Message was received. The Xen IPK system can support a maximum of 16 ports for Voice Mail Integration. This feature is for analogue Voice Mail systems.

  • Page 616

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Each SLI( )-U( ) ETU port can be assigned in System Programming to support Voice Mail. A maximum of two SLI(8)-U( ) ETUs or four SLI(4)-U( ) ETUs can be installed to support 16 Voice Mail ports.

  • Page 617

    Xen IPK Features and Specifications Manual GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ 4-35 Voice Mail/SLT Selection +BTI ¶ Intercom Master Hunt Number Selection 4-14 +BTT ¶ Intercom Master Hunt Number Forward...

  • Page 618

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 610 – V1 Voice Mail Integration (Analogue)

  • Page 619

    Voice Mail Message Key FEATURE The Voice Mail Message Key provides a visual indication as to the DESCRIPTION existence of new voice mail messages sent to a mailbox. This feature can be assigned on a Line Key (Feature Access key) or One Touch key and can be placed on any terminal or DSS Console, not necessarily the terminal for which the mailbox is assigned.

  • Page 620

    July 2003 NEC Business Solutions Ltd SERVICE Data Assignment CONDITIONS Memory Block 1-8-08 [Class Service (Station) Feature Selection 2] Page 6 LK2 to allow (LED On) Voice Mail Message Notification. Use Memory Block 1-8-26 (Voice Mail Quick Transfer Master Hunt Number) to assign the Voice Mail Pilot Number.

  • Page 621

    Xen IPK Features and Specifications Manual General The state of a One Touch or Feature Access key is indicated by the red LED as follows: On Steady - Registered Box Number Station is busy. Flashing 0.25 ON / 0.25 OFF - Registered station is in Call Forward All Calls or Do Not Disturb mode.

  • Page 622

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Telephone Type Assignment ¶ Multiline Terminal Type Selection 4-50 +BTM ¶ Class of Service (Station) Feature Selection 2...

  • Page 623

    Savings in the telephony charges for calls between two KTSs and using the LAN/WAN infrastructure to its full capacity are advantages in having VoIP for the Xen IPK system. The IPT(4)/(8)-U( ) ETU is an optional interface that can combine trunk...

  • Page 624

    General The IPT(4)/(8)-U( ) ETU can communicate only with another IPT(4)/ (8)-U( ) ETU that may reside on a remote Xen IPK System. The LIVE LED flashes when the ETU is receiving power from the KSU. Two LEDs on the RJ45 Connector indicate the Ethernet status. A yellow LED indicates the Ethernet Link is up, and a blinking green LED indicates activity.

  • Page 625: D-8 Direct Inward Dialling (did)

    Xen IPK Features and Specifications Manual COI/COID Mode Sixty-four trunks (Loop Start, E&M Tie Lines, and DID Trunks) can be installed in a Xen IPK Expanded system, or 16 trunks in a Xen IPK Basic system. RELATED Feature FEATURES Feature Name...

  • Page 626

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 618 – V3 Voice Over Internet Protocol (VoIP)

  • Page 627

    Voice Over Split FEATURE By dialling an Access Code, a station user can voice override the DESCRIPTION conversation between another station user and another party. When the conversation is interrupted, only the station that received the Voice Over hears it. SYSTEM Terminal Type AVAILABILITY...

  • Page 628

    July 2003 NEC Business Solutions Ltd To answer using a Multiline Terminal (Broker's call): Receive Voice Over. Press to answer the calling party. The other party is automatically placed on hold ( flashes green.) Press to switch over to talk to the other party.

  • Page 629

    Xen IPK Features and Specifications Manual An attempt to Voice Over a Multiline/Single Line Terminal can be denied for the following reasons: Multiline Terminal is in DND (Do Not Disturb) Mode Automatic Redial is activated During Station Programming During Incoming Ringing...

  • Page 630

    July 2003 NEC Business Solutions Ltd GUIDE TO FEATURE PROGRAMMING 1-8-07 1-8-08 Order Memory Attendant Station System Data Name Function Block Page-Line Page-Line Shortcut ¶ Class of Service (Station) Feature Selection 2 1-8-08 1-8, 3-3 +BTS ¶ Station to Class of Service Feature Assignment...

  • Page 631: Voice Prompt

    Voice Prompt FEATURE The Voice Prompt feature provides voice guidance for assisting DESCRIPTION station users. The voice prompt replaces the call waiting tone and/or internal dial tone. SYSTEM Terminal Type AVAILABILITY All terminals. Required Components VRS(4)-U( ) ETU OPERATING To use this feature: PROCEDURES Go off-hook.

  • Page 632

    Each station can be programmed in System Programming to receive Voice Prompt messages. General A maximum of two VRS(4)-U( ) ETUs can be installed in a Xen IPK system for 8 voice playback channels. The Voice Prompt message should be recorded by the user.

  • Page 633

    Xen IPK Features and Specifications Manual If you try to record, confirm, or erase a message while it is being played, you hear a busy tone. If all VRS(4)-U( ) ETU channels that are recorded with Voice Prompt messages are busy (playing messages other than Voice Prompts or in record mode), then normal dial tone or a call waiting tone is heard.

  • Page 634

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 626 – V5 Voice Prompt...

  • Page 635: Feature Access Codes

    Feature Access Codes Chapter 4 E C T I O N The table in this chapter shows the Access Codes used in the system. Some codes are set as system defaults. Others have no default, ENERAL but are programmable. NFORMATION Table notes include the following: Installation Access Codes operate on telephones specified during installation.

  • Page 636

    July 2003 NEC Business Solutions Ltd Function Operation Notes Serial Port Verification XXXX = PYY/SZZ is displayed Used to find the Serial Port number XXXX = Extension Number for Electra Stat. YY = Physical Port Number ZZ = Serial Port Number...

  • Page 637: S-1 Save And Repeat

    Xen IPK Features and Specifications Manual Function Operation Notes Program System Speed Dial Dial XXX Dial YYY Dial ZZ~Z Buffer Number Dial XX~X ] XXX = Speed Dial buffer Number (00~79/000~999) YYY = Access Code (Max 3 Digits) ZZ~Z = Telephone Number (Max 24 Digits)

  • Page 638: July, Chapter 4 Feature Access Codes

    July 2003 NEC Business Solutions Ltd Function Operation Notes Program Feature Access Keys Feature Access Key Dial for Station Speed Dial Dial Y YYY Dial ZZ~Z Dial XX~X ] Installation YYYY = CO/PBX Access code (Max 4 digits) ZZ~Z = Telephone number to be stored (Max 16 digits)

  • Page 639

    Xen IPK Features and Specifications Manual Function Operation Notes Program One-Touch Keys for One-Touch Key Dial Feature Access Dial YY YY = Feature Access Code Confirm One-Touch Key One-Touch Key ( only if arrow is displayed). Cancel One-Touch Key One-Touch Key Place a call with One-Touch Key Press the One-Touch key programmed for the desired feature.

  • Page 640

    July 2003 NEC Business Solutions Ltd THIS PAGE INTENTIONALLY LEFT BLANK 632 – Chapter 4...

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