NEC Xen IPK Features & Specifications Manual page 597

Phone system
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Xen IPK
SERVICE
CONDITIONS
Features and Specifications Manual
Answer/Release - Headset
This feature allows an Agent using a headset to answer or release a UCD
call. This feature uses the Headset On/Off key that is assigned on a line key
in System Programming.
Control of Night Mode
This feature allows the Supervisor to activate Night Mode. This feature can
be activated and deactivated by the Night Transfer key that is programmed
on a Feature Access or One-Touch key on the Supervisor terminal.
Monitoring (Barge-In)
This feature allows the Supervisor to select an Agent position to monitor
calls connected to that position. This feature is activated by key operation
on the Supervisor terminal.
General
The Xen IPK system must have an MIFA-U( ) ETU installed to provide
the UCD feature. (Note: The KMA ( )UA Unit must not be fitted).
The following maximum assignments for programming UCD groups
and Agents are:
Up to 32 Agents can be programmed per system.
Up to four UCD groups can be assigned per system.
Up to 32 Agents can be assigned to one UCD group.
The UCD group is assigned a Pilot number. Calls directed to the Pilot
number are directed to Agents of that UCD group.
All trunks used for UCD incoming calls must provide a receiving
remote disconnect signal to tabulate abandoned calls.
If the Agent in the UCD group where a call is terminated does not
answer for a predetermined time, the call is transferred to another
Agent in the UCD group.
If the Agents in the UCD group where a call is terminated are all busy,
the call waits in a queue until an Agent is available. The caller
receives a Delay Announcement and Music On Hold. Calls are
answered first-in, first-out.
If the Agents, in the UCD group where a call is terminated are all busy
for a predetermined time, the call can be transferred (overflowed) to an
assigned station or Station Hunting group, but it cannot provide
overflow from one UCD group to another UCD group. The overflow
feature does not provide transfer to an outside trunk.
Overflow is performed only once.
When the overflow destination station is busy, calls continue
searching the UCD group for an available agent.
Features and Specifications Manual
U1 – 589

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