NEC Xen IPK Features & Specifications Manual page 598

July 2003
RELATED
FEATURES LIST
GUIDE TO
FEATURE
PROGRAMMING
Order
and
Shortcut
¶
Card Interface Slot Assignment
+BS
¶
MIF (UCD) Assignment
+BS
¶
Access Code (1-, 2-, or 3-Digit) Assignment
+BA
¶
ACD/UCD Group Pilot Number Assignment
+AA
¶
ACD/UCD Group Agent Assignment
+AA
¶
Class of Service (Station) Feature Selection 2
+BTS
¶
Station to Class of Service Feature Assignment
+BTT
590 – U1
When the overflow destination station is set for Call Forward to a UCD
group, overflow does not occur.
No alert tone is provided if all Agents in the UCD group are busy.
UCD and ACD cannot be provided on the same system.
Any Agent in a UCD group can press the Logon/Logoff key on the
Multiline Terminal to busy out the position. When Logoff is activated,
the station receives calls directed to that station number (but not the
UCD group number).
Agents can log off or enter Break Mode only when their station is idle.
An alert tone is provided for the Monitoring feature.
While an ACD agent is logged on, Call Forwarding set at this station
does not function.
Feature
Number
D-2 Delay Announcement
System Data Name
NEC Business Solutions Ltd
Feature Name
Memory
Function
Block
7-1
7-3-03
1-1-46/47/
031, 032,
48
040
1-12-00
1-8-25
1-8-08
4-17
Uniform Call Distribution (UCD)
1-8-07 1-8-08
Attendant Station
Page-Line Page-Line
Key Key
1-4,1-5