Network Connections; My Phone Cannot Register On The Network; My Phone Cannot Reconnect To The Network After A Local Settings Change; I Cannot Connect To The Network Through The Pc Port On The Back Of The Phone - NEC DT820 Series User Manual

My p hone ca nnot r egister on t he netw ork
Figure 11.4 Unregistered Phone icon
My p hone ca nnot r econnect to t he netw ork aft er a
lo c a l setti ng s change
I c a n no t connect to th e netw ork t hr ough th e PC po rt
on th e b ack of the pho ne
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DT820 Phone User Guide
N E T W O R K C O N N E C T I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If you see a screen that reads "Searching DHCP..." or the Unregistered phone icon on
your phone, and you cannot get a dial tone on your phone, there may be a problem
with the phone's connection to the network.
The Unregistered phone icon indicates that the phone has not successfully connected
to the network. It is normal to see this icon momentarily after your phone resets while
the phone reconfigures its connection to the network, but if you still see this icon
several minutes after a phone reset, there may be a problem with your phone or the
connection to the network.
Contact your system administrator to troubleshoot the problem your phone is having
in connecting to the network.
If any administrative settings on your phone have been changed locally using the
phone, those changes will override any system-wide configuration settings. Your
administrator may need to do one of the following:
• Manually log on to the phone to access the Admin Settings options, and set the IP
addresses (such as the IP Address, Subnet Mask, Default Gateway, DNS, Boot
Server Address, SNTP Server Address and Syslog Server Address) in the Network
Settings to "0.0.0.0". This will reset the values on the phone to use the default
values as specified by DHCP or in the configuration files on the network.
• Perform a Data Clear of the Terminal Data on the phone to restore the
administrative settings on your phone. For information on doing a Data Clear of the
Terminal Data, see the DT700 Phone Administration Guide - Core.
A Data Clear of the Terminal data resets ALL administrative settings but does
Note:
not delete any Personal Directory or Speed Dial information that the user has
entered on their phone.
Verify that your phone is connected to the network and working properly.
If there are problems with the connection between your phone and the network, any
device that tries to connect through the phone will also have problems. Contact your
system administrator to resolve any network connection problems.
If your phone is connected to the network and working but you cannot connect a
network device through the PC port on the back of the phone, contact your system
administrator.
P H O N E T R O U B L E S H O O T I N G

Network Connections

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