NEC Xen IPK Features & Specifications Manual page 102

July 2003
92 – A21
Numbers Message
This message shared by all groups can be recording by the Supervisor
using a telephone and contains the numbers played for queue depth. During
recording by telephone, the number to speak is shown in the display. If a
voice file from a PC is used, the message must be in indexed play format or
the queue depth feature does not work.
ACD On-Hold Message
This message (recorded and enabled per group) plays after the ACD
Greeting and Refresh 1 and Refresh 2 messages. By default this message
is not recorded.
ACD Refresh Message 1
This message (recorded and enabled per group) plays at programmed
intervals for callers that remain in queue. It plays after the ACD Greeting
and before ACD Refresh Message 2.
ACD Refresh Message 2
This message (recorded and enabled per group) plays at programmed
intervals for callers that remain in queue. It plays after the ACD Greeting,
ACD Refresh Message 1, and On-Hold messages.
Night Message
This message (recorded and enabled per group) is played when a group is
in night mode and the message is enabled for that queue.
ACD Queue Status Header
This message (recorded and enabled per group) is used with the queue
depth feature to indicate the place in the queue. By default it states: "you are
caller number" followed by the prompt that plays the correct place for
the caller.
ACD Queue Status Trailer
This message (recorded and enabled per group) is played after the Queue
status header and Numbers Message. This message states: "in queue".
Data Assignment
The answering time after the incoming CO/PBX call rings is
programmable per trunk when using Automated Attendant.
Restrictions
The maximum length of messages is 90 seconds.
DIT/ANA, CO Ring transfers, AA transfers, or DID/Tie Line calls must
be directed to an ACD pilot number to receive announcements.
If all ACD ports are busy, the incoming caller continues to hear
ringback tone or Music on Hold until an ACD port is available.
Only eight calls can be connected to the ACD(8)-U( ) ETU and receive
announcements at the same time. A maximum of 64 trunks can be
supported.
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Automatic Call Distribution (ACD Plus)