Avaya Communication Manager Administrator's Manual page 1542

Screen Reference
Field descriptions for Call Center Optional Features
Figure 558: Call Center Optional Features screen
display system-parameters customer-options
DTMF Feedback Signals For VRU? y
Multiple Call Handling (On Request)? n
Multiple Call Handling (Forced)? n
ACD
Automatic Call Distribution (ACD) automatically distributes incoming calls to specified splits or
skills. Provides the software required for the Call Center Basic, Plus, Deluxe, and Elite features
for the number of agents specified. Cannot be set to n if the Call Work Codes field is y.
BCMS (Basic)
Provides real-time and historical reports about agent, ACD split, Vector Directory Number
(VDN) and trunk group activity.
BCMS/VuStats Service Level
Allows you to set up hunt groups or Vector Directory Numbers (VDNs) with an acceptable
service level. An acceptable service level defines the number of seconds within which a call
must be answered to be considered acceptable.
1542 Administrator Guide for Avaya Communication Manager
CALL CENTER OPTIONAL FEATURES
Call Center Release:
BCMS (Basic)? y
BCMS/VuStats Service Level? n
Business Advocate? n
Call Work Codes? y
Dynamic Advocate? n
Expert Agent Selection (EAS)? y
Forced ACD Calls? n
Least Occupied Agent?
Lookahead Interflow (LAI)?
ACD? y PASTE (Display PBX Data on Phone)? n
Service Observing (Remote/By FAC)? n
EAS-PHD? n
Vectoring (ANI/II-Digits Routing)? n
Vectoring (G3V4 Advanced Routing)? n
Vectoring (Best Service Routing)? n
page 6 of x
Reason Codes? n
Service Level Maximizer? y
Service Observing (Basic)? y
Service Observing (VDNs)?
Timed ACW?
Vectoring (Basic)? y
Vectoring (Prompting)? y
Vectoring (G3V4 Enhanced)?
Vectoring (CINFO)? n
Vectoring (Holidays)?