Avaya Communication Manager Administrator's Manual page 1099

Valid entries
one-forced
one-per-skill
Priority On Intraflow
Appears if the ACD field is y and the Vector field is n.
Valid entries
y/n
Redirect on No Answer (rings)
Appears if the ACD field is y.
Valid entries
1 to 20
blank
Redirect to VDN
Appears if the ACD field is y. To redirect a RONA call to a VDN instead of to the split/skill, enter
the extension number of the VDN. The administered VDN must be on-premises and must be
administered on the system. The VDN can specify a vector that will in turn route to an
off-premises VDN. You cannot enter an extension in this field if the Redirection on No Answer
(rings) field is blank. Direct Agent calls go to the agent's coverage path if it is administered. If
not, the calls go to a VDN.
Valid entries
Assigned VDN or
blank
Usage
An ACD call is delivered automatically to an idle line appearance if the
agent has no other ACD call on the station, is in the Auto-In/Manual-In
(MI/AI) work mode, and an unrestricted line appearance is available.
An ACD call is delivered automatically to an idle line appearance if the
agent has no other ACD call for that skill on the station, is in the Auto-In/
Manual-In (MI/AI) work mode, and un unrestricted line appearance is
available. Valid in an EAS environment and only when the Skill field is y.
Usage
Enter y for calls intraflowing from this split to a covering split to be given
priority over other calls waiting in the covering split queue.
Usage
Enter the maximum number of rings before a call will redirect back to the
split/skill, or to the administered VDN.
Deactivates Redirect on No Answer.
Usage
To redirect a RONA call to a VDN instead of to the split/skill, enter the
extension number of the VDN.
Hunt Group
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Issue 2.1 May 2006 1099