Avaya Communication Manager Administrator's Manual page 1090

Screen Reference
Local Agent Preference
Use this field whether the routing of an incoming ACD call to an idle agent should be done by
matching the location number of the incoming caller's station or trunk to the location number of
an idle agent. This field can only be set to y if:
the Call Center Release field on the System-Parameters Customer-Options screen is
●
set to 3.0 or later
the Expert Agent Selection and the Multiple Locations fields on the
●
System-Parameters Customer-Options screen are y
the hunt group is defined as a skill hunt group (the Skill? field on page 2 of the Hunt
●
Group screen is set to y)
Valid entries
y/n
MM Early Answer
This field applies for systems using Multimedia Call Handling only.
Valid entries
y/n
Night Service Destination
Enter the destination where calls to this split will redirect when the split is in the night service
mode. Not all features will work correctly if this is not a local extension. Does not appear if the
Vector field is y.
Valid entries
An assigned
extension number
(can be a VDN
extension)
attd
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1090 Administrator Guide for Avaya Communication Manager
Usage
Enter y to indicate that an incoming ACD call to an idle agent should be
routed by matching the location number of the incoming caller's station or
trunk to the location number of an idle agent. Default is n.
Usage
The system begins to answer an H.320 call and establish an audio
channel before offering the conversion call to the hunt group. This starts
billing for the call when the call is first put into queue.
Usage
An attendant group code.