Avaya Communication Manager Administrator's Manual page 1096

Screen Reference
Dynamic Queue Position
Appears when the ACD and Skill fields are y on the Hunt Group screen and the Business
Advocate field is y on the Feature-Related System Parameters screen.
Valid entries
y/n
Dynamic Threshold Adjustment
Appears when the ACD and Service Level Supervisor fields on the Hunt Group screen are y
and the Business Advocate field is y on the System-Parameters Customer-Options screen.
Valid entries
y/n
Expected Call Handling Time (sec)
Appears if, on the System-Parameters Customer-Options screen, either the Vectoring
(Advanced Routing) or Business Advocate field is y. and, on the Hunt Group screen, the
ACD field is y.
.
Valid entries
1 to 9999 in
increments of 1
Forced Entry of Stroke Counts or Call Work Codes
Appears when the ACD field is y and Controlling Adjunct field is none.
Valid entries
y/n
1096 Administrator Guide for Avaya Communication Manager
Usage
Enter y to apply the dynamic queue operation to the calls queued to the
skill.
Usage
Enter y to enable automatic adjustments to overload thresholds to engage
reserve agents a bit sooner or a bit later to meet the administered service
levels.
Usage
Establishes the number of seconds for expected call handling. This value
is used to initialize Expected Wait Time and is also used by the Business
Advocate Percent Allocation feature.
Usage
Enter y so either a Stroke Count or Call Work Code must be entered for
each call answered by an agent when in the Manual-In mode.