Avaya Communication Manager Administrator's Manual page 1098

Screen Reference
Measured
Provides measurement data for the ACD split/skill collected (internal to the switch) for VuStats
or BCMS. This measurement data is collected for VuStats and BCMS only if, on the
System-Parameters Customer-Options
the ACD field is y.
Valid entries
internal
external
both
none
Multiple Call Handling
Appears only if, on the System-Parameters Customer-Options screen, the Multiple Call
Handling field is y and the ACD field on this screen is y. This field defines whether the hunt
group can have multiple call handling capabilities, and if so, what type.
Valid entries
none
on-request
many-forced
1098 Administrator Guide for Avaya Communication Manager
screen, they are y and, on the
Usage
If you enter internal in this field and on the System-Parameters
Customer-Options screen neither the VuStats or BCMS field is y, the
system displays the following message:
<value> cannot be used; assign either BCMS or VuStats first
Contact your Avaya representative to assist with any changes you want to
make on the System-Parameters Customer-Options
Provides measurements made by the Call Management System (external
to the server running Communication Manager).
Provides measurements collected both internally and externally.
Measurement reports for this hunt group are not required.
Usage
Agents who are members of that split/skill can only receive an ACD call
from that split/skill when the telephone is idle.
Agents in the Multiple Call Handling split/skill can place a non-ACD or an
ACD call on hold and select an available work mode. A queued ACD split/
skill or direct agent call then is routed to the agent.
An ACD call is delivered automatically to an idle line appearance if the
agent is in the Auto-In/Manual-In (MI/AI) work mode and an unrestricted
line appearance is available.
Hunt Group screen,
screen.
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