Vector Directory Number - Avaya Communication Manager Administrator's Manual

Screen Reference

Vector Directory Number

This screen defines vector directory numbers (VDN) for the Call Vectoring feature. A VDN is an
extension number used to access a call vector. Each VDN is mapped to one call vector.
VDNs are software extension numbers (that is, not assigned to physical equipment). A VDN is
accessed via direct dial CO trunks mapped to the VDN (incoming destination or night service
extension), DID trunks, and LDN calls. The VDN can be Night Destination for LDN.
See Avaya Call Center Release Call Vectoring and Expert Agent Selection (EAS) Guide,
07-300477, for more information.
Field descriptions for page 1
Figure 598: Vector Directory Number screen
change vdn nnnn
* Follows VDN Override Rules
1st/2nd/3rd Skill
Only appears when, on the System-Parameters Customer-Options screen, the Expert
Agent Selection (EAS) field is y and the Meet-me Conferencing field is n. When Meet-me
1692 Administrator Guide for Avaya Communication Manager
VECTOR DIRECTORY NUMBER
Vector Number: xxxx
Attendant Vectoring: n
Meet-me Conferencing? n
Allow VDN Override? n
Acceptable Service Level (sec):
Service Objective (sec):
VDN of Origin Annc. Extension*: 301
Extension: nnnn
Name*:
COR: 59
TN*: 1
Measured: none
1st Skill*:
2nd Skill*:
3rd Skill*:
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