Avaya Communication Manager Administrator's Manual page 1700

Screen Reference
BSR Available Agent Strategy
The available agent strategy determines how Best Service Routing identifies the best split or
skill to service a call in an agent surplus situation. To use Best Service Routing with this VDN,
enter an agent selection strategy in this field.
This field only appears if, on the System Parameters Customer-Options screen, the
Vectoring (Best Service Routing) field is y. When Meet-me Conferencing is n, an asterisk (*)
appears next to the field name, indicating that this field follows VDN override rules when the
system changes the "active" VDN for a call.
Valid entries
1st-found
UCD-LOA
UCD-MIA
EAD-LOA
EAD-MIA
BSR Local Treatment
In a multi-site BSR configuration, a call that arrives at a local communication server can be
rerouted to a remote server located in a different part of the world. This feature maintains control
at the local server and allow you to provide local audio feedback for IP and ISDN calls, or to
take back the call while the call waits in queue on a remote server. When Meet-me
Conferencing is n, an asterisk (*) appears next to the field name, indicating that this field
follows VDN override rules when the system changes the "active" VDN for a call.
Valid entries
y/n
1700 Administrator Guide for Avaya Communication Manager
Usage
BSR uses the first selection for routing; that is, the current best selected
from the previous consider commands.
Can be set only if, on the System-Parameters Customer-Options
screen, the Least Occupied Agent (LOA) or Business Advocate field is
y.
Can be set only if, on the System-Parameters Customer-Options
screen, the Least Occupied Agent (LOA) or Business Advocate field is
y.
Can be set only if, on the System-Parameters Customer-Options
screen, the Expert Agent Selection (EAS) field is y.
Usage
A y entry in this field allows you to provide local audio feedback for IP and
ISDN calls while a call waits in queue on a remote server.
Note: The BSR Local Treatment field must be set to y on both the local
and remote vdns, or else call interflow attempts might result in dropped
calls.