Avaya Communication Manager Administrator's Manual page 1697

Name
This is an optional field that need not contain any data. It is the name associated with the VDN.
When Meet-me Conferencing is n, an asterisk (*) appears next to the field name, indicating
that this field follows VDN override rules when the system changes the "active" VDN for a call.
Valid entries
Enter up to a
27-character
alphanumeric name
that identifies the VDN.
Service Objective
This field appears in either of the following scenarios:
When, on the System Parameters Customer Options screen, the BCMS/VuStats
●
Service Level field is set to y, and the Measured field is set to internal or both. Enter the
number of seconds within which calls to this VDN should be answered. This will allow
BCMS to report the percentage of calls that were answered within the specified time. Valid
entries are 0 to 9999, or blank. Default is blank.
When, on the System Parameters Customer Options screen, the Dynamic Advocate
●
field is set to y. This field enables the Dynamic Queue Position feature, which allows you to
queue calls from multiple VDNs to a single skill, while maintaining different service
objectives for those VDNs. Enter the service level, in seconds, that you want to achieve for
the VDN. Valid entries are 1 to 9999. The default is 20.
Usage
The name might be truncated on agents' displays depending on the
application. When information is forwarded with an interflowed call,
only the first 15 characters are sent.
Note: The Name field is supported by Unicode language display for
the 4610SW, 4620SW, 4621SW, and 4622SW telephones. For
more information on Unicode language display, see
Unicode display on page 199.
Avaya BRI stations support ASCII characters only. They do not
support non-ASCII characters, such as Eurofont or Kanafont.
Therefore, if you use non-ASCII characters in any Communication
Manager Name field, such characters will not display correctly on a
BRI station.
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Administering
Issue 2.1 May 2006 1697