Avaya Communication Manager Administrator's Manual page 1101

If this field is y, then the Group Type field must be ucd or ead.
Valid entries
y/n
Supervisor Extension
Appears if the ACD field is y.
Valid entries
Valid extension
Timed ACW Interval (sec)
When a value is entered in this field, an agent in auto-in work mode who receives an ACD call
from this hunt group is placed automatically into After Call Work (ACW) when the call drops.
Enter the number of seconds the agent should remain in ACW following the call. When the
administered time is over, the agent automatically becomes available. Timed ACW cannot be
administered if the hunt group is adjunct controlled, is an AUDIX Message Center, or is an
auto-available split. The Timed ACW Interval field appears if, on the System Parameters
Customer-Options screen, the Timed ACW field is y, and, on the Hunt Group screen, the
ACD field is y.
Note:
This field can be overridden by the settings on the
Note:
field on the Vector Directory Number screen. Coordinate the settings for both
fields in setting up delays.
Valid entries
1 to 9999 or
blank
VuStats Objective
Enter a numerical user-defined objective. An objective is a split or skill goal for the call. This
could be an agent objective such as a specific number of calls handled or an average talk time.
The objective could also be a percent within the service level. The objective appears on the
VuStats display and allows agents and supervisors to compare the current performance against
the value of the objective for the split or skill.
Usage
Enter y if this hunt group is to be an EAS skill.
Usage
Enter the extension number (cannot be a VDN number) of the ACD split/
skill supervisor that agents will reach when using the Assist feature
Usage
The number of seconds the agent should remain in ACW following the
call.
VDN Timed ACW Interval
Issue 2.1 May 2006
Hunt Group
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