Related Manuals for Avaya Compact Business Center
Summary of Contents for Avaya Compact Business Center
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Page 1: Compact Business Center
Compact Business Center Installation and User Manual 40DHB0002USCK Issue 3b (02/04/02) -
Page 2: Table Of Contents
User Interface ..........................6 System Statistics ........................6 Creating the Charts........................7 Amending Charts........................9 Deleting Charts.......................... 9 Zooming into Charts ........................9 Change Settings........................10 Index........................11 Compact Business Center Page 2 Installation and User Manual 40DHB0002USCK Issue 3b (02/04/02) -
Page 3: Introduction
Program Overview Introduction Program Overview The Compact Business Center (CBC) is designed to provide customers with a summary analysis of the activity on the IP Office telephone system for both overall system performance and selective departmental performance. A maximum of three departments can be monitored at any one time. -
Page 4: Installing Cbc
At the completed installation screen click on the Finish button to complete the installation. Uninstall If you need to remove the Compact Business Center software this can be done by using the Add/Remove programs tool as provided with Windows operating software. By removing the program in this way, all files associated with CBC will be removed. -
Page 5: Starting Cbc
Once users are agents, their groups can be selected and monitored within CBC. Agent licences are not required to show call activity within CBC.' Compact Business Center Page 5 Installation and User Manual 40DHB0002USCK Issue 3b (02/04/02) -
Page 6: Using Cbc
Available Agents – This shows the number of agents logged on. The percentage figure shows the number of agents in a ready state as a percentage of all agents on the telephone switch. Compact Business Center Page 6 Installation and User Manual... -
Page 7: Creating The Charts
Active O/G Calls The number of calls currently in progress across the entire system. Queued The number of calls waiting to be answered. Caller Patience Caller satisfaction level. Compact Business Center Page 7 Installation and User Manual 40DHB0002USCK Issue 3b (02/04/02) - Page 8 If you want a label on your chart you can choose its placement i.e. showing at the top of the chart or at the bottom. Click on the Finish button when you have made all your changes. Compact Business Center Page 8 Installation and User Manual...
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Page 9: Amending Charts
To expand the view make your selection beyond the edge of the chart, see the example shown below. When you let go of the mouse button, the whole shift time period will show. Compact Business Center Page 9 Installation and User Manual... -
Page 10: Change Settings
Select the groups that you want to monitor. Enter the shift period. Click on the Finish button. WARNING All original data will be lost when you change the default settings. Compact Business Center Page 10 Installation and User Manual 40DHB0002USCK Issue 3b (02/04/02) -
Page 11: Index
Index Index Compact Business Center Configuration....................................5 Installation....................................4 Starting .......................................5 Uninstall Procedure ..................................4 Configuration Group Size....................................5 Selecting Groups ..................................5 Setting Shift Periods ...................................5 Delta Server....................................4 Department Selection ..................................5 Graphs Amending ....................................9 Changing the Appearance................................8 Creating New....................................7 Deleting ......................................9 Selecting Variables..................................7 Showing Historical Data................................8 Showing Real Time Data................................8... - Page 12 Lucent Technologies has been transferred or licensed to Avaya. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com".