Avaya Communication Manager Administrator's Manual page 1701

BSR Tie Strategy
This field appears only when Vectoring (Best Service Routing) on the
Customer-Options
next to the field name, indicating that this field follows VDN override rules when the system
changes the "active" VDN for a call.
Valid entries
system
1st-found
alternate
Display VDN for Route-To DAC
This field can be set to y only if, on the System-Parameters Customer-Options screen, the
Expert Agent Selection (EAS) field is y. This field applies when either:
A route-to number with coverage = y or route-to digits with coverage = y vector command
●
routes a call to an agent as an EAS direct agent call
Adjunct routing routes a direct agent call to the agent
●
When Meet-me Conferencing is n, an asterisk (*) appears next to the field name, indicating
that this field follows VDN override rules when the system changes the "active" VDN for a call.
For more information, see Avaya Call Center Release Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300477.
Valid entries
y/n
Observe an Agent Answer
Valid entries
y/n
screen is y. When Meet-me Conferencing is n, an asterisk (*) appears
Usage
The setting of the BSR Tie Strategy
System Parameters screen
BSR uses the first selection for routing; that is, the current best selected
from the previous consider commands.
Allows alternating the BSR selection algorithm when a tie in EWT or
available agent criteria occurs. Every other time a tie occurs for calls from
the same active VDN, the selection from the consider step with the tie is
used instead of the first selected split/skill or location to send the call. This
helps balance the routing over the considered local splits/skills and
remote locations when cost of routing remotely is not a concern.
Usage
Enter y to allow display of the VDN.
Usage
This field allows for a service observer to start observing a call to the VDN
when the call is delivered to the agent/station.
Vector Directory Number
System-Parameters
field on the Feature-Related
applies. This is the default.
Issue 2.1 May 2006 1701