Hold Return - Lucent Technologies MERLIN LEGEND Release 7.0 System Programming Manual

MERLIN LEGEND Communications System Release 7.0
System Programming 555-670-111
3 Programming Procedures
QCC Optional Features
Automatic or Manual Extended (Directed) Call Completion
Return Ring
Position Busy Backup
Voice Announce
NOTE:
These options are available in Hybrid/PBX mode only.

Hold Return

Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed to either
remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Hold Return
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
3
3
System Manager
Hybrid/PBX
Not required
6a, Optional Operator Features
Calls remain on hold
Remain on hold, Return to QCC queue
No
No
Operator Queued Call
to Queue or Remain on Hold
Exit Exit
Hold Rtrn
Enter
or
Issue 1
April 1999
3-375
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